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BEST WESTERN Santa Fe

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4600 I-40 East, Amarillo, TX 79103
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BEST WESTERN Santa Fe
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BEST WESTERN Santa Fe
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249 reviews from our community

Traveler rating
    85
    75
    48
    23
    18
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84
78
25
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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  • All months
    (249)
  • Mar-May only
    (79)
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    (60)
  • Sep-Nov only
    (54)
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There are newer reviews for BEST WESTERN Santa Fe
See the most recent reviews
Melbourne, Florida
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Located on the access road parallel to I-40. Easy access on-off I-40, although next to I-40 traffic noise was not a problem, very clean and fresh modern decor, VG hot brkfst, room larger than average, desk very helpful, busy area, food, fuel also on access roads diminishing traffic. Would return.

Was this review helpful? Yes
Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review

Thomas, I am most happy to read your positive review! i'm so pleased that you were satisfied with all aspects of your stay! We are constantly striving to improve both our service and our atmospher so please come stay with us again when you are in Amarillo! You may reach me directly at 806-372-1885 to book your future reservation! Have... More 

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have stayed at this Best Western in the past, but really enjoyed the upgrades that they have done. The room was beautifully furnished and the beds were comfortable. Will definitely stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review

I am so happy to hear that you are happy with our remodel! We have been working hard. It's such an honor to have you as a continued guest and we cannot wait to see you again in the near future! If you need any assistance making your future reservation you may reach me directly at 806-372-1885. Andria Keelin More 

Pontiac, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

we arrived there around supper hour and so she helped me get my reservation made and then told us how to get to the big steak house. It was real close to the Restauant Had a good breakfast. when we checked out the Desk Clerk .was nice too

Review collected in partnership with Best Western

Was this review helpful? Yes
Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review

Karen, I'm happy to hear that our front desk agent was helpful to you! The Big Texan steakhouse is quite popular around these parts and I'm glad you enjoyed it! We strive to provide exceptional service so I am most happy to read your kind words. We would be honored to serve you again in the near future. You may... More 

Amarillo, United States
1 review
1 of 5 stars Reviewed 4 weeks ago

I asked for a quiet room FOUR times prior to checking in. I asked to be able to see my car of my room window. I was assured I would get this. I got neither. I was lied to, even at check-in. Semi-trucks parked and backed-into a gravel area outside my room window all night and starting at 4 am.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review

Susan, As I stated to you the morning we spoke, I am incredibly sorry that you were unhappy with your stay. We did try our very best to accommodate you and meet your room requests. You did have a dog so we had to make sure we put you in a pet friendly room. We put you in our South... More 

west plains , mo., United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 weeks ago

Card keys not working well . loud traffic , it was hard to sleep. Rooms just painted but the carpnter work was not good. mo mo n g no vf km nh d gg lo ol thank you very much. I would not recommend this hotel to any one

Review collected in partnership with Best Western

Was this review helpful? Yes
Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review

I am so sad to hear about your not so pleasant experience. I strive to assure that our staff members treat each guest with superior customer service, so I'm very disappointed to read your review. I will most definitely make sure this issue is addressed and taken care of. Thank you for bringing it my attention so that we may... More 

Galveston, United States
1 review
3 of 5 stars Reviewed April 21, 2015

The desk clerk wasn't nice at all. We arrived at 3:30 due to sever bad weather! He didn't care that we had been driving 8 hours and when I asked about a reduced rate he ignored me. The lobby was a little strange, dark and smelled of smoke. The Best Western in Guyman, OK was much nicer and the so... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review

Thank you so much for taking your time to write an honest review about your experience at our hotel. With that being said, I truly apologize that your stay did not meet your expectations, and based on your review that didn't meet our expectations. Here at the Best Western Santa Fe Inn Amarillo we strive on having our guests have... More 

Ulverston
Top Contributor
178 reviews 178 reviews
58 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed April 20, 2015

This was smaller than other Best Westerns we've stayed at , it was also very different in its internal decor. The receptionist was really friendly and helpful, she told us about local attractions and restaurants. Our room was at the back away from the road but near the truck park. It was a little noisy but didn't stop us sleeping.

Was this review helpful? Yes
Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review

Dear Valued Guest, What a pleasure to read such a great review ! Thank you for your kind words regarding our hotel! I'm so happy that our front desk was helpful to you at check in. We strive to always provide excellent customer service! We would love to serve you again in the near future. Call us directly at 806-372-1885... More 

Plano, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 19, 2015

The bathroom was clean. This hotel is pet friendly. The bed was very comfortable. The hotel staff was friendly. Checking in and checking out was a fast and efficient process. The surrounding area of the hotel was quiet. It is just a few miles away from the Big Texan Steak Ranch. It is a tad bit expensive for a Best... More 

Was this review helpful? Yes
Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review

Dear Valued Guest, Thank you very much for your recent stay at Best Western Santa Fe Inn Amarillo, TX. We greatly appreciate your feedback. We are delighted to hear that your stay went well in all aspects of our service, location, and value. Look forward to hearing from you soon. Andria Keelin More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 12, 2015

Pet friendly , reasonable , clean, interior entry to rooms gives added security. No unpleasant surprises . First time to use this motel in Amarillo . Will definitely go back on future trips . Reccomend without hesitation

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review

Denis, I'm happy to hear that you were pleased with your stay! We will be most honored to serve you again in the near future! Please call me at 806-372-1885 to book your next reservation! Have a wonderful week! Andria Keelin More 

Los Angeles
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 9, 2015

Not the fanciest Best Western by a long shot, but totally adequate. Clean, quiet (if you get a room at the back), comfortable. Nothing spectacular, but not much to complain about either. I'd stay there again. If it was a Comfort Inn, they would have put an easy chair or a sofa in the big, empty space next to the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review

ProPhoto, Thank you for taking the time to leave feedback regarding your stay. I do apologize about the lack of sofa in the room. During the renovation process we found out that the furniture we had ordered had been placed on backorder. It is finally beginning to come out of backorder and should be to us hopefully very soon! I... More 

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