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BEST WESTERN Santa Fe

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4600 I-40 East, Amarillo, TX 79103
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Best prices for: 1 room 1 guest
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BEST WESTERN Santa Fe
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BEST WESTERN Santa Fe
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264 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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  • French first
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  • Italian first
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  • All months
    (264)
  • Mar-May only
    (79)
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    (54)
  • Dec-Feb only
    (56)
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Stockton, California
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The room was ok but the shower curtain bar was incorrectly hung so it wouldn't close completely. The towel bar also was funky Other than those things the room was nice. Getting to the hotel is a little odd though. For some reason gps wants to take you to the west end of town. Found out because the people checking... More 

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Derby, Kansas, United States
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Well the location is good being right off the highway but its a screwy way to get to it. The exit is on the southside but you have to slow way down as you exit, cause it literally is almost past the entrance to the hotel. This is not one of the better BW's I have stayed at of which... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

The staff was fantastic checking us in as well as out. Very professional and great attitude. It was a late-night check in and the overnite clerk had 3 of us trying to get a room. She never was rude or short and was very friendly. The room was the disappointment. The size was the typical size for a Best Western... More 

Review collected in partnership with Best Western

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Alleyton, Texas
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We decided to stay at this Best Western at the last minute on our trip to the Palo Duro Canyon. This is a small Best Western right on the freeway, so I was worried about noise. The lobby is unusually small, but very efficient. We requested a King away from the freeway and were quickly checked in and directed to... More 

Review collected in partnership with Best Western

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Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I checked in about 7pm. Very nice clerk. She told me where I could eat dinner and get fuel. Very proficient. The room was fine but needs an update. There were a few blemishes on the walls. Maybe it needs a new paint scheme. The door sticks a little. The pool was being used by families. Someone had brought a... More 

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United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Revolting room smell, over charging and inability to check in with the previously specified room type and second floor specified room selection. Terminate the Manager of this hotel. I will stay in only PLUS hotels in the future

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review

Richard, Thank you for your feedback and I apologize that we did not live up to the usual excellent standards that the majority of reviewers at Trip Advisor talk about. I have made sure to share your feeback with all of our team. We did have a new desk clerk and I sincerely apologize if you were not placed in... More 

Las Vegas, NV, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff was great, newly remodeled, very clean and in a good location. Close to restaurants and shopping. The reservation staff was more than helpful in finding us directions and printing maps for us. No complaints on this one. We would certainly stay here again.

Review collected in partnership with Best Western

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Mesa, Arizona
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I would stay again. Rooms were clean & comfortable. Bathroom was updated with nice shower head. Big tv if you like that. Breakfast was hot but all processed foods. The eggs, bacon, sausage & french toast were less than desirable (looks & taste). Staff were friendly & helpful. Ice machine broken. Pool looked nice & clean.

Was this review helpful? Yes
Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review

I am happy to read such kind words about our hotel. We strive to provide superior customer service and hospitality. Thank you for remarking on our breakfast items, we are constantly looking for new ways to improve all areas of the customer service experience so we will most definitely try to find some better breakfast options for our guests!! Once... More 

Tucson, Arizona
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

I appreciate that you understand that a family of 5 is hard to house. The staff was fabulous in working with us. We usually have to stay at a high end, expensive hotel because they provide roll away beds or allow us to bring an air mattress. A vacation where the mom has to stay in one room with a... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review

Louanne, Thank you very much for your invested time and your kind feedback. We are happy to hear that you remarked the spacious rooms and that you are pleased with our friendly and helpful staff. Our highest aim is to make our guest feel comfortable and at home. I have passed along your remarks regarding the television channels to higher... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Our non-smoking room smelled a little funny. I think it was because the hotel allows smoking and they try to overcompensate with a weird cleaner. The room was very nice and spacious. Continental breakfast was standard (pastry, waffle, odd eggs). The only major negative was that their hot water heater was broken and no one could take a shower. When... More 

Was this review helpful? Yes 1
Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review

Thank you for writing a review on our hotel. While we strive to provide excellent service and accommodations for all of our guests, we do sometimes fall short and reviews like yours allows us to fix these issues for our future guests. I greatly apologize that action wasn't taken sooner regarding the hot water heater. Upon hearing about it for... More 

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