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All 67 Amarillo hotels

BEST WESTERN Santa Fe

3.0 of 5 Motel   |   4600 I-40 East, Amarillo, TX 79103
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57%
Ranked #27 of 67 Hotels in Amarillo
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169 reviews from our community

Traveler rating
    52
    45
    38
    19
    15
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54
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19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed today NEW

I've traveled alone with my dogs very often on road trips. I was checked in by Amber and she was very sweet and helpful. I parked by the side and it was lit. I had no problems with my puppies staying. The room was clean and no funny smell. I didn't have the usual afraid to touch all surfaces that... More

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Santa Fe, NM
Contributor
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

When we arrived the front desk clerk told us to excuse their mess in the hallway as they were replacing carpeting. When we walked into the hallway there was total chaos with beds and other misc. furniture lined up in the hallway. When we opened our door the first scent I had was that of stale cigarette smoke and new... More

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Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review

College Mom, First and foremost thank you for taking time to send us some feedback. We value your opinion and will use it to implement better service standards for the future. As you can imagine, it can be quite difficult to renovate rooms in a hotel considering we have guests every day. We do only allow the maintenance crew to... More

Tulsa, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Very helpful and pleasant staff. Newly redecorated. Right off the highway. Breakfast was good. Desk clerk called early in the day to confirm our special requests and accommodated to the best of their ability.

Review collected in partnership with Best Western

Was this review helpful? Yes
Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review

Sherry, I am pleased to hear how happy you were with your stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

Dallas
1 review
3 of 5 stars Reviewed 2 weeks ago

Room was clean and comfortable. Staff was nice and breakfast was acceptable. Lighted parking area is small and the parking area in back of motel is not paved or lighted and I would not park in the unlit area.

Review collected in partnership with Best Western

Was this review helpful? Yes
Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review

Darrell, Thank you for taking time to send your feedback. We take any opinions seriously and will use this to improve our service in the future. If I can assist you in a future booking please call me directly at 806-372-1885. Andria Keelin More

houston
1 review
1 of 5 stars Reviewed 3 weeks ago

As a woman traveling alone, I found this hotel to be totally unsafe and generally less clean / nice than I had expected. The side entrance doors to the hotel were not locked overnight and it was not in a great part of town. When I asked about this the lady who checked me in said that the employees use... More

Review collected in partnership with Best Western

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Andria K, Manager at BEST WESTERN Santa Fe, responded to this review

Brooke, I sincerely apologize that we did not meet exceed your expectations. As you can imagine, remodeling a hotel can be quite difficult considering each room is occupied daily. I do apologize that the side entrance door was not working properly. I value your feedback and have passed this along to our maintenance department. I also apologize for the guests... More

Las Vegas, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Clean, nice stop over hotel. Front desk seemed understaffed. Has a unique shuttle to the Big Texan if you are in to that. Made the experience! Breakfast was good, fresh and had many options. Easy on and off the highway. Then hit the road again!

Review collected in partnership with Best Western

Was this review helpful? Yes
Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review

Barbara, I am so pleased to hear that you enjoyed your stay & the Big Texan limo service! We will take your advice and try to advertise that more! I will take into consideration what you said about low staff. We appreciate you taking the time to share your feedback. On behalf of the entire Best Western Santa Fe Staff... More

Havelock, North Carolina
Top Contributor
82 reviews 82 reviews
26 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed August 5, 2014

The staff was very helpful. The room was comfortable and freshly painted. The only short coming was the breakfast, the eggs were cold. Otherwise service was good. The staff arranged for a free taxi service to a local steak house.

Was this review helpful? Yes
Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review

RT World, I am pleased to hear that you were greeted by friendly staff! On behalf of our entire staff, we value your feedback and will use it to make improvements in the future. We are always looking for ways to improve our breakfast so I appreciate your comments. We do hope that you stay with us again soon! Andria... More

1 review
3 of 5 stars Reviewed August 5, 2014

The building was well below the usually high standards that cause me to prefer Best Western. 1. The outside curtain in this 1st floor room did not close completely, allowing a view into the room from the outside. Fortunately a previous occupant had left a large paper clip which I was able to use to hold the curtain halves together... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review

Randolph, I do value your feeback and appreciate you taking the time to do so. We are currently remodeling. The new carpet, curtains and furniture will all be installed within the next two weeks! I do hope you give us a chance again after our remodel is complete! Andria Keelin More

Abiquiu, United States
1 review
4 of 5 stars Reviewed August 4, 2014

We stayed at this hotel as we were traveling through with our 5th wheel. There was adequate parking to accommodate us, which was our primary concern. They accepted pets, our secondary concern! From there, the staff was very friendly and courteous, the room was spacious, the bed was comfortable, and the breakfast offered was better than most. Overall, an excellent... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Andria K, Manager at BEST WESTERN Santa Fe, responded to this review

Teresa, I'm so happy that we could accommodate all of your needs! Thank you for your loyalty to our brand and taking the moment to share your experience! If I can assist you in making a future reservation please call me directly at 806-372-1885. Looking forward to seeing you again soon! Andria Keelin More

corona, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed August 2, 2014

If you are going to stay in Amarillo Texas I would recommend this Hotel, my son and I stayed here on our way back from a road trip to Linn Kansas from southern California, the hotel was clean, quiet and we had a good nights sleep, I don't know if the manager or owners read these reviews but the young... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Andria K, Manager at BEST WESTERN Santa Fe, responded to this review

Jeff, I was very pleased to read your positive review! I am very glad that Amber took such great care of you! We have a great staff and I am proud of all of them! I hope that you will stay with us again soon so we can wow you once again!! Should you need any assistance in making a... More

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Additional Information about BEST WESTERN Santa Fe

Address: 4600 I-40 East, Amarillo, TX 79103
Phone Number:
Location: United States > Texas > Amarillo
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Santa Fe 3*
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Also Known As:
Best Western Santa Fe Hotel Amarillo
Amarillo Best Western
Best Western Hotel Amarillo
Best Western Amarillo

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