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Holiday Inn Express Hotel & Suites Amarillo East

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9401 I-40 East, Amarillo, TX 79118
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Holiday Inn Express Hotel & Suites Amarillo East
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131 Reviews from our TripAdvisor Community

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Traveler rating
    67
    35
    17
    7
    5
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53
32
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23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Rooms were quiet. Pull out sofa bed as kind of thrashed. Mattress for sofa bed as cheap and had springs. Had to request a roll away which was more comfortable. Accepted pets, but agreement "threatened" to charge 20 additional dollars if pets were left in room unattended. They are either condoning leaving your pets in the car, or not seeing... More 

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Norman, Oklahoma
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

It is new and very clean. Except the pool was small and smelled of chlorine so strong you couldn't stand it. They had to open the windows and bugs filled the pool from outside. The lobby and suite was very clean, nicely decorated. The beds are way to soft for us. None of my family slept well. WiFi was slow.... More 

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Montgomery, Texas
Level Contributor
64 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

The title tells is all. Just a solid express hotel. They take pets and many of their guests take advantage of that fact, and once in awhile one can hear a dog in a room while walking by, but we have never had an issue with noise while we are in our room. Free shuttle to the Big Texan if... More 

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Level Contributor
7 reviews
4 of 5 stars Reviewed 2 weeks ago

We stayed one night passing through. Got a limo ride to The Big Texan. The room was large and clean. The bed was very comfortable. The linens and pillows were nice. The price was average. Overall we would stay here again.

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A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

Halfway point for us coming from Colorado to San Antonio. Nice big room with updated amenities. Next to big Texan. Nice area to walk dogs out back. We'll stay at holiday inn express again. Easy access from I-27, 5 miles east on I-40. Good hot breakfast too!

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Falkirk, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Another one night stop. This time we had wanted to eat at the Big Texan Steak House and as this hotel is only a few hundred yards up the road it seemed ideal...and to an extent it was. From the outside the hotel looked very new. Check in was fine. However, the room smelled musty. My fairly limited experience of... More 

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Fort Worth, Texas
Level Contributor
37 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Average HIE property. Location is right off of I-40 on the eastern edge of the Amarillo metro area. Not really walking distance to anything (restaurants etc.) but a short drive will take you to a bunch of places including the overrated Big Texan. Room was clean and comfortable enough, but wifi was well below average. Breakfast was fine. Multiple front... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Amarillo East, responded to this review

Dear dpb132, Thank you for being our guest and for taking the time to write your review. We appreciate your positive feedback about our breakfast selections. However, we’re sorry we fell below your expectations regarding the Wi-fi connectivity. Rest assured that we will be sharing your comments with our staff and management to help us focus on improving the quality... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 21, 2015

My wife and I were charged $152 for one night at this hotel and this is what we got for it... Not to mention the manager never called us to discuss our stay, even though the desk attendant assured us that she would be in at 10:00 am to do some paperwork. He also said that the manager typically works... More 

Was this review helpful? Yes 1
Nohemi_Castillo01, Manager at Holiday Inn Express Hotel & Suites Amarillo East, responded to this review

Thank You for your feedback, it's really important for us, first of all let me apologize for the poor service that you received from our hotel, I did tried to contact you Saturday afternoon (June 20th), however I'm not sure if the number that I have is correct, Guest satisfaction is our priority and your review will help us to... More 

Davis, Oklahoma
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 16, 2015

We just stayed overnight. The room was nice and clean. Pool area was nice, but had to ask for towels. The hot tub is large, but not very hot. It is located close to the Big Texan. We had a nice stay and would stay there again if passing through.

Was this review helpful? Yes 1
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed April 20, 2015

Checked in with average welcome. When inquired about a good place to eat nearby, staff had not eaten at any of the local establishments and could only offer they are all good. Room was nicely decorated, and large, but table was very dirty - it looked to me as if someone had a chicken dinner without plates. Not a pleasant... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Amarillo East, responded to this review

Dear Steve G, Thank you for writing a review about your recent stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are sorry our hotel did not live up to your expectations and are certainly disappointed by the lack of cleanliness you experienced... More 

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