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All 66 Amarillo hotels

Holiday Inn Express Hotel & Suites Amarillo East

2.5 of 5 Hotel   |   9401 I-40 East, Amarillo, TX 79118
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Holiday Inn Express Hotel & Suites Amarillo East

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Ranked #11 of 66 hotels in Amarillo
Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed January 27, 2014
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102 people have reviewed this hotel

Traveler rating
    59
    26
    8
    5
    4
See reviews for
40
25
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18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • German first
  • Any
English first
Glen Rose, Texas, United States
2 reviews
2 of 5 stars Reviewed February 12, 2014

The staff were all very friendly. It was located on I-40. The room was clean. The problem was there was no HOT water for a bath or to wash your hands. It was mildly warm, but not HOT. I told the person at the counter about the problem and they said they would tell maintenance when they came on duty.... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Amarillo East, responded to this review

Dear Dawn M, Thank you for taking the time to provide feedback on your stay. We truly regret to see the issues with the hot water prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed January 27, 2014

Help at desk was excellent. Plenty of restaurants close by. Every clean and breakfast was better than the usual fair.Right off I-40 but was hidden by Texas Roadhouse.Great place to stay if you are traveling cross country.

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A TripAdvisor Member
2 of 5 stars Reviewed December 1, 2013

I was disappointed with our stay at this hotel. After reading reviews I felt it would be a great place. The only pleasant experience was the lady at the front desk. She was pleasant helpful and nice. The room was a nice size but numerous things were wrong. We could hear people all around our room, walking sneezing talking etc.... More

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Nohemi_Castillo01, Manager at Holiday Inn Express Hotel & Suites Amarillo East, responded to this review

Thank you for your feedback, it helps us to improve our service. We’re sorry we fell below your expectation, I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We hope you give us a chance in the future to show you how great our hotel is. Please receive our most... More

Santa Fe, New Mexico
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed November 29, 2013

I stayed there in November and the room was ok. They moved me from next to the elevator where you always here the dings. Clean ok. Breakfast ok. After I checked out and paid they had my information as a priority member and apparently they have a program that attaches to your computer. I get their banner when I open... More

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Nohemi_Castillo01, Manager at Holiday Inn Express Hotel & Suites Amarillo East, responded to this review

Dear John M Thank you for your review and giving us the opportunity to learn from your feedback, Please receive my apologies for the inconvenient with the email attachments, we will look more deeply into it to try to solve the problem, we hope to have the opportunity of welcoming you back and ensuring that you have a hassle free... More

Dallas, Texas
Top Contributor
91 reviews 91 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 18, 2013

Decided to stay here instead of being in town. Room was spaceous, large flat-screened TV, great wireless, and the bed was wonderful. One recommendation for their breakfast lounge; provide some fresh fruit (apples, bananas) along with the hot/cold foods. Shout-out to Denise who worked the desk on Sunday November 17. Wonderful staff member making me feel welcomed after 5.5 hour... More

Was this review helpful? Yes 2
Nohemi_Castillo01, General Manager at Holiday Inn Express Hotel & Suites Amarillo East, responded to this review

Hello George B. Thank You for the great review, I will definitely pass that "Shout-out" to our front desk clerk "Denise" it makes us happy to know that you enjoyed our hotel! Hope to see You again on your next stop in Amarillo, Best Wishes Nohemi Castillo, Hotel Manager. More

Muskogee, OK
Contributor
20 reviews 20 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 22, 2013

We stopped here on our way to New Mexico and to meet a friend. The hotel was very nice, clean, and the beds were soft. We ate at Big Texan, just down the road, and it was within 1 mile of the hotel. They also had a beautiful pool area that we enjoyed after a long day on the road.... More

Was this review helpful? Yes 2
Melbourne, Victoria, Australia
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 17, 2013

No booking, just passing though, but we were glad we stayed. Although its not in town, it is not too far from anything. The beds were equal to the beds at Caesars Palace, where we stayed the week before - cloud soft!! So comfy it was like being at home. The staff were so friendly but really undersold how cool... More

Was this review helpful? Yes 2
Lubbock, Texas, United States
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 15, 2013

We chose this new Holiday Inn Express specifically for its location close to our Amarillo activities, but primarily for its indoor pool and hot tub. The pool and hot tub were great -- ample and well designed (the hot tub alone was the size of some swimming pools) with the feel of a resort area and not a chain hotel,... More

Was this review helpful? Yes 1
Lubbock, TX
Top Contributor
146 reviews 146 reviews
42 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed September 28, 2013

It was a new HIE, but a few quirks. The pool and hot tub didn't open until 10 a.m. As a HIE platinum member, I often want a dip and a soak to start the day. Most are usually open at 7 a.m. Some even at 6 a.m. Not here. And the tile by the pool was very slippery. All... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Amarillo East, responded to this review

Dear wtxtraveler, Thank you for choosing our hotel and providing feedback. It is a great pleasure to read you found our hotel clean. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We apologize for any inconvenience caused by the hotel amenities, quality of breakfast and hotel decor which was less than satisfactory.... More

Woodbridge, Virginia
Top Contributor
94 reviews 94 reviews
30 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed September 27, 2013

This is one of the nicest HIE's we've ever stayed in. Felt like a luxurious top of the line hotel. Can't say enough nice things about this place. Our room was stunning. Two nice comfortable queen beds, desk, alcove with sofa, coffee table, round eating table with two chairs, fridge, microwave & sink, plus a nice large bathroom. Had a... More

Was this review helpful? Yes 1

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Additional Information about Holiday Inn Express Hotel & Suites Amarillo East

Also Known As:
Holiday Inn Express Hotel And Suites Amarillo East
Holiday Inn Express Amarillo
Holiday Inn Amarillo
Amarillo Holiday Inn
Address: 9401 I-40 East, Amarillo, TX 79118
Phone Number:
Location: United States > Texas > Amarillo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Amarillo
#15 Business Hotel in Amarillo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Amarillo East 2.5*
Official Description (provided by the hotel):
East Amarillo Hotel Offers Convenient Location Enjoy a comfortable stay at the Holiday Inn Express Hotel and Suites of East Amarillo, located within a mile of Amarillo Rick Husband International Airport (AMA). Our East Amarillo hotel's location off I-40 offers close proximity to businesses and medical centers as well as area attractions. You can take the family for a day of fun at Wonderland Amusement Park, just 10 miles from our Amarillo hotel, or visit Splash Amarillo, a water park just three miles from our Amarillo accommodations. If you're more in the mood for shopping, the Westgate Mall is only 10 miles away. Amarillo offers attractions for nature lovers as well, and you can check out Palo Duro Canyon or Historic Route 66. Lodging in our Amarillo Airport hotel while in town for business means you have an ideal location close to the airport, and also easy access to area businesses and medical centers such as Medical Center Coulter Street, Wells Fargo and Northwest Texas Hospital. Our hotel in Amarillo has a meeting room with 1,000 sq. ft. of space, offers free high-speed, wireless Internet access for your convenience and provides a 24-hour Business Center. Stay Smart at our Amarillo Airport hotel and wake up to the complimentary, hot breakfast bar. You can relax in a triple-sheeted bed while you surf the web with free high-speed Internet access. Check out our East Amarillo airport hotel's deals and rates today. ... more   less 
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