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Holiday Inn Express Hotel & Suites Amarillo East

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9401 I-40 East, Amarillo, TX 79118
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1 room 1 adult
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Holiday Inn Express Hotel & Suites Amarillo East
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141 Reviews from our TripAdvisor Community

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Howard, Colorado
Level Contributor
223 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Late in the evening we discovered that the AC/Heating system would not turn off. It did not matter what the temperature was set at. Mentioned it to the night front desk person so I hope it was fixed for the next guest. The next morning the pancake machine would not work. Numerous guests tried to make it work and failed.... More 

Helpful?
Thank Mark G
Clearwater, Florida
Level Contributor
93 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We're Priority Club members and try to stay at Holiday Inns when we travel. This hotel was nicely decorated, clean, great bedding/pillows and ample breakfast. However, we expect more from Holiday Inn, i.e., pleasant, friendly greeting - plus - at the minimum water or sometimes even a "goodie bag." While the surroundings were good, the leadership needs to "amp up"... More 

Helpful?
Thank inclusion-equity
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Amarillo East, responded to this review

Dear inclusion-equity, Thank you for being an IHG Rewards Club member and giving a feedback. It is great to hear positive remarks about the beautiful features of the hotel, level of cleanliness, quality of sleeping amenities as well as the breakfast selection. I have note of your concerns regarding the welcome greetings that you received at the reception as well... More 

Houston, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

We chose this hotel because of the pet policy. We have a lab, and it was a relief to not have to worry about weight limits. The hotel has lots of space in which to walk dogs, and it was nice to interact with other pet owners. The hotel is great for people, too. The beds were comfortable, and the... More 

Helpful?
Thank Jennifer J
Indiana
Level Contributor
55 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed December 12, 2015

This was a great hotel. We were traveling from Indiana to Arizona and this was our stop for the night. I found the front desk staff to be very helpful and friendly. Even though it was after 10:00pm AND a Saturday night, they honored the coupon I had (most places won't on a Saturday). We were on the second floor,... More 

Helpful?
Thank KIP1958
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 20, 2015

This is a fine hotel to stay in when you need to catch a flight. The rooms were clean, the shower had hot water and the location is convenient to the airport. I found the front desk to be a bit rude and we could hear every step of the guest staying above us.

Helpful?
Thank Kailee M
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Amarillo East, responded to this review

Dear Kailee M, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. I am glad to read your positive feedback on the cleanliness of the rooms received and well liked the location of the property. However, we are truly sorry... More 

Texas
Level Contributor
3 reviews
5 of 5 stars Reviewed September 28, 2015 via mobile

We only stayed her one evening but it was wonderful, beautiful hotel, pet friendly, didn't smell, friendly front desk, and decent breakfast in the morning. Only issue we had was with the pool, it was not clean, towels from previous users had not been put in bin nor picked up, and the hot tub didn't work. Further it looked as... More 

Helpful?
Thank cb142007
Boston, Massachusetts
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 15, 2015

I stopped on a road trip from Boston to California. It was easy to get to off of the highway, I was able to park my motorcycle under the front awning where noboday would mess around with it so I did not have to worry.

Helpful?
Thank Dan S
Lone Tree, Colorado, United States
Level Contributor
4 reviews
2 of 5 stars Reviewed September 15, 2015

Stayed here 4 days Sept 9-13,2015. Choose this hotel for pet policy and they stated they are a very pet friendly hotel. The fee was reasonable. However the list of what was wrong is long. First WIFI did not work in room. When I asked front desk was given a telephone number to call to ask them to boost signal... More 

Helpful?
Thank Jody F
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Amarillo East, responded to this review

Dear Jody F, Thank you for your candid review and for being an IHG Rewards Club Gold Member. It is truly disheartening to know that we did not live up to your expectations of the IHG brand, especially with customer service. We also apologize for the disappointments you had about the WiFi connection and housekeeping. The cleanliness of our rooms... More 

North Carolina
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 2, 2015 via mobile

The hotel looks nice and the staff was friendly. Good location off I-40, but don't expect to walk to any restaurants. Breakfast was standard for a chain hotel and the Internet was fast enough to surf the web and update phone apps. The hotel is pet friendly and the charge is reasonable. The pool is great for kids and the... More 

Helpful?
Thank DonCarlos001
Haltom City, Texas
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed August 22, 2015

The room was nicely appointed and had two queen sized beds and a pull out couch. The breakfast was good and my grand daughter loved the pool. The pool lights changed colors and there were three dolphins tiled in the bottom of the pool

Helpful?
Thank mom4964
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