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Quality Inn East

2.0 of 5
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1515 I-40 East, Amarillo, TX 79102
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Quality Inn East
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Ranked #55 of 69 Hotels in Amarillo
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102 Reviews from our TripAdvisor Community

Traveler rating
    5
    14
    31
    24
    28
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36
20
9
20
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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    (28)
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Alexandria
Contributor
16 reviews 16 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Everything worked , although the internet barely. Definitely nearing low class hotel status. Reception friendly. Much needed improvements not likely- probably will be a dump hotel soon. Anyone could find a better at the same price. I'm thankful to have had a restful night here. Could've been much worse.

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

The bed was so lumpy and uncomfortable we got no sleep. White liquid on chair and huge dead cock roach upon entry to the room, pubic hairs and torn sheets. It is a MESS. I could not even sleep and what is the point of getting a motel room that is so gross and uncomfortable you can not sleep a... More 

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Catherine Y, Guest Relations Manager at Quality Inn East, responded to this review

I sincerely apologize for the conditions of your room. I am also appalled that this room was open for guests when it was obviously not ready. The owner has been notified and the housekeeping supervisor will be as well. Thank you for your feedback so that we can make the necessary improvements to our facility. More 

Travelers are raving about these Amarillo hotels

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

Other than the front desk staff being very friendly there isn't any other positive remarks, sorry! So glad it was just a quick stop to get some rest. Stairs to get to room are dangerously steep. Right off interstate so it was incredibly noisy. The door security bar was broken like someone kicked in the door so we felt very... More 

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Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Not clean. Had what looked like blood/ketchup splattered on ceiling. Abandoned truck with flat tire outside our door. More than 1 lamp/light without a cover. Stained floor. Bed appeared clean. Staff courteous. Breakfast was decent. But for the money, should b half the price.

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Top Contributor
56 reviews 56 reviews
19 hotel reviews
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Booked this place weeks in advance and since I travel a lot I always state any rates and requests in writing before I arrive- plus the fact that we have dogs and use multiple rooms we have to get it blocked out. We dealt with the front desk manager named Victoria...she was absolutely great! Very much a people person! I... More 

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Sacramento, California
Contributor
11 reviews 11 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 11, 2015

After reading the other reviews, I am really confused. I had no complaints at all, this is not the newest hotel I have seen, but not at all run down. It looks like the mgmt. is working on improvements. My room was spacious, clean and didn't smell like a smoking room that had been changed to a non, like so... More 

Was this review helpful? Yes 1
Fort Worth, Texas, United States
Contributor
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 7, 2015

Our room was unfit for lodging: There were cords draped across lamps; the toilet seat was the wrong size for the toilet; the bathtub safety bar was loose and dangling off the wall with the mounting screws/mollies exposed; lavatory faucet installed backwards (hot water out of cold side; the carpet was not cut to fit the floor, leaving a 1"... More 

Was this review helpful? Yes 1
Contributor
18 reviews 18 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed April 6, 2015

The reason we stopped for the night at this particular location was because we were exhausted and it was almost midnight. I didn't want to pay too much for a shower and a few hours of sleep before we hit the road and this hotel was within our budget. The only reason I gave it 2 stars was due to... More 

Was this review helpful? Yes 1
Cheyenne, Wyoming
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 26, 2015

Shortly after falling asleep my room was broken into. Thankfully, the brass flip lock held and they didn't come all the way in. I was terrified. The hotel staff had not marked the room as occupied and had given keys to another guest. I was not in any danger and the guest thought it was there room. At the time... More 

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Cambridge, Canada
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed March 26, 2015

This is kind of a tired property with kind of "seedy" clientele - perhaps reflecting the low price point. You get what you pay for. Our room had mall-functioning toilet (kept draining and then refilling) with a non-fastened seat. We were too tired to seek redress from the management. On a recent road trip with 5 different stays at "Quality... More 

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