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Holiday Inn Express Hotel & Suites Amarillo

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2806 Woflin Avenue, Amarillo, TX 79109
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Holiday Inn Express Hotel & Suites Amarillo
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159 Reviews from our TripAdvisor Community

Traveler rating
    87
    56
    11
    2
    3
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56
53
9
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Senior Contributor
38 reviews 38 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed 4 weeks ago

04-07may2015 No show on 04may, because lost and checked-in in another HIEXP in this town. we asked GM to waive us the no-show portion, he decline. NO MERCY! water quality problem. Soap on body still sticky even after minutes of shower. Drinking water from tap, taste not normal. Will never return to this hotel. Total sucks!

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Amarillo, responded to this review

Dear Hendra T, Thank you for leaving us a feedback. Providing excellent customer service is one of the things we pride ourselves in and we are sorry to read that in this case you feel we have fallen short of your expectations due to the condition the bathroom amenities and the type of service received. We would love to regain... More 

Top Contributor
112 reviews 112 reviews
8 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed April 26, 2015

Needing a place to spend the night with my kids, I easily found this location online and booking was a snap. Check in process was quick and easy with the staff offering room choices and dinner advice. After we returned from dinner, the kids and I spent the night swimming and relaxing in the room. Amenities were comfortable and more... More 

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Harlingen, Texas
Contributor
18 reviews 18 reviews
3 hotel reviews
4 of 5 stars Reviewed March 30, 2015 via mobile

Typical HIE, rooms are clean and beds are comfortable, could use a little better quality pillows. The only real complaint is the agonizingly slow or non existent Internet access. I stay in Amarillo a lot and am thinking of switching to the newer HIE over by the medical area

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Round Rock, Texas
Top Contributor
75 reviews 75 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 26, 2015

If Internet access is important, you might want to stay somewhere else. Ours was always agonizingly slow - if we could get it at all. But everything else was very nice. The bed was great - quite comfortable, and our room was roomy, clean, and quiet. All the staff was friendly and helpful. We didn't try the free breakfast. Location... More 

Was this review helpful? Yes 1
Aztec, New Mexico, United States
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 26, 2015

After a very long eight hours in the car, we stood at the check in desk for 20 minutes being ignored by the one available clerk. We then dragged ourselves and our luggage up to our room to find that our keys didn't work. Not off to a great start. The bed was just fair, and the pillows were awful.... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Amarillo, responded to this review

Dear Meredith W, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding customer service, pillow and breakfast. We will address these concerns. I assure you that the feedback of our hotel will be reviewed and most certainly forwarded to the... More 

Northwood, Ohio
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed March 9, 2015

We stopped at this hotel for a night while we were on our way from Ohio to Las Vegas. Overall it was a nice hotel. Same as most Holiday Inn Express Hotels, which I like. A clean, fresh, welcome feeling. We would definitely stay here again should we be in the area.

Was this review helpful? Yes 1
Chicago
Top Contributor
110 reviews 110 reviews
31 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed February 10, 2015 via mobile

Every time I stay at a HIE, it seems like THAT hotel becomes my favorite in the chain! This is therefore my new top choice!! Location couldn't be much more convenient to I-40. Plenty of parking around this new-looking property. Check in was friendly but the gal sent us to 319. Oops. Wrong room. We were supposed to be in... More 

Was this review helpful? Yes 2
Minneapolis, MN
Top Contributor
62 reviews 62 reviews
42 hotel reviews
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed January 11, 2015

The rooms are updated and spotless. The morning front desk staff were professional. Our gold IGH and Ambassador status were recognized and we were upgraded to a king executive suite. Fellow guests were nice and quiet. Easy access to the freeway, restaurants choices, and the Market Street grocery store down the street carried excellent fruits and produce with organic options.... More 

Was this review helpful? Yes 1
New Mexico
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
4 of 5 stars Reviewed January 6, 2015

Very nice. Comfortable beds, hot breakfast (some of the best biscuits and gravy, SOS. Very thick and hot). Staff was helpful. We were upgraded to a King Suite just being members of the IHG rewards program.

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San Diego
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 2, 2015

We were in town visiting family and honestly didn't have great expectations for any hotel in Amarillo. But after staying in 4 different hotels on our road trip, this was the best. It was spotless, and always smelled great! The beds were so comfortable, the breakfast was a good start to the day, and there was a great little coffee... More 

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