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Candlewood Suites

2.0 of 5
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18 Western Plaza Drive, Amarillo, TX 79102
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Candlewood Suites
Best prices for: 1 room 1 guest
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Ranked #34 of 69 Hotels in Amarillo
A recent review
4 of 5 stars reviewed 1 week ago
Andrew S Cheltenham, United Kingdom
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27 Reviews from our TripAdvisor Community

Traveler rating
    9
    9
    5
    2
    2
See reviews for
7
5
4
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cheltenham, United Kingdom
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

I stay here a lot, it's very reasonable at $70 a night, big, clean rooms, comfy bed, friendly staff and free laundry facilities (even the washing powder). On the downside the Internet is at best ok and has regular outages and the TV channels although plentiful don't tie up to any TV guide so it's hard work to figure out... More 

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Norman, OK
Top Contributor
143 reviews 143 reviews
27 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed April 13, 2015

The rooms were clean and spacious. with comfortable beds and pillows. Housekeeping does not service the room on weekend, but that was no big deal. The room had a full-size refrigerator and dishwasher, with a dishes for 4 in the cabinets above the kitchen area sink. Well-located to a number of restaurants, close to gas stations, etc. The front desk... More 

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Sanford, Florida
Senior Contributor
43 reviews 43 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 12, 2015

I really enjoyed my stay here! The hotel is very, very nice inside and out~ and the rooms are big!! The furnishings are upgraded and everything was so clean. FREE laundry was a bonus and I love the flooring in the workout room. Staff extremely helpful and friendly! Stayed 3 days and really loved it! Close to everything too!

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Victoria
2 reviews
5 of 5 stars Reviewed April 8, 2015

I stay in candlewood suites a lot and this was by far one of the nicest ones I have stayed in. Nice area with restaurants close by. Hotel was very clean a and comfortabl, the fitness room was well equipped and one the better ones I have seen. I was on the first floor and it was very quiet.

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Portland, Oregon
1 review
4 of 5 stars Reviewed April 3, 2015

The room was clean, the front desk was friendly and the snacks at the little market in the lobby were just what I needed. It was very quiet because it's set way back from the high way. There were several good places to eat right nearby and plenty of retail in the area. I had to drive down to Hereford... More 

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Thurmont, Maryland, United States
Top Contributor
85 reviews 85 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 8, 2015

This hotel is beautiful. The staff was extremely friendly and accommodating. We got there later in the evening because of weather , we traveled the week after Christmas, and they were efficient moving us through the line, but did not rush us. The rooms were very nice. Great set-up for computers and other technology. I was traveling with a teen... More 

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rahul s, Manager at Candlewood Suites, responded to this review

Hey Kimberly, Thanks a lot for the comments you had about our hotel,it really makes us feel good to serve and have guests like you to come and stay with us.Also it gives us a chance to know where we can do our best to serve our guests better.we really appreciate for your valuable time to make these comments.we do... More 

Dallas, Texas
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 17, 2015

We stayed here on our way from Dallas to Taos and were very impressed with the hotel. The rooms are very roomy and clean. Sabrina, who checked us is, was very welcoming and made the check-in process seamless! Thank you for making out stopover enjoyable!

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rahul s, Manager at Candlewood Suites, responded to this review

Hey Danny, Thank you so much for taking your time to make this comments about our Hotel and the service. We really appreciate that you liked the check in process, that was done very efficiently by our Front desk clerk Sabrina.Your comments has been really helpful for us and please do visit us again if you happen to make a... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 1, 2015 via mobile

despite confirmed reservation made on Candlewood website, we were told no room was available when we arrived. It was midnight but the receptionist made no effort to help us find another place to stay.

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Aaron D, Front Office Manager at Candlewood Suites, responded to this review

Dear Stuart G I sincerely apologize for the issues you had with your reservation. Unfortunately, sometimes incidents happen that are beyond our control, such as servers going down. But your right, my front desk agent should have been more help to you. I will make sure to correct these areas. Thank you More 

Top Contributor
81 reviews 81 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed December 29, 2014

We stayed here during holiday travels. I guess there was confusion with the front desk to what room we wanted. We asked for a 2 room suite, but when we got to our room, it was an average room. I was too tired to complain. Also when we got to our room the heater needed to be reset. So I... More 

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IHGCare, Guest Relations Manager at Candlewood Suites, responded to this review

Dear Lindsay C, Thank you for leaving a comprehensive review, highlighting not only the bad but also the good points of your stay. We just want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. We are truly sorry for the oversight of our housekeeping team on the bathroom... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed December 24, 2014

I've stayed at many CANDLEWOOD suites and this one was the worst. We stayed because they accepted pets. Well the room smelled like it. I had to light scented candles to cover up the pet urine smell in the room. There were several unidentifiable dark yukiness splatters on the walls. WASH THE WALLS PEOPLE. ITS JUST GROSS. Noisy. There is... More 

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Aaron D, Director of Sales at Candlewood Suites, responded to this review

Dear SDobson, We are so very sorry disappointing you with your expectations. We are very proud of being an IHG pet friendly hotel, but by no means should that mean our rooms have to reflect in any way that there was a pet in a room. Nor should there be any issues to your room. I will definitely do better... More 

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