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Comfort Suites

#20 of 69 Hotels in Amarillo
Certificate of Excellence
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12 Western Plaza Drive, Amarillo, TX 79109
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1 room 1 guest
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100 Reviews from our TripAdvisor Community

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Traveler rating
    36
    39
    10
    6
    9
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40
23
7
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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  • English first
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    (100)
  • Mar-May only
    (15)
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    (54)
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    (17)
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    (14)
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Huntington Beach, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stopped here last minute. The hotel was really nice and so was the staff. I didnt use the pool but i walked through the pool area and the chlorine smell was so strong it burned my eyes; which means the germs are really bad. Other than that everything was really great. The breakfast had a lot of selections. I... More 

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Arkansas
Level Contributor
128 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel was clean - room - hall ways - breakfast area - but towels were thin and stained. We like Comfort Suites because of the large rooms. It is located at the end of a shopping center and there are restaurants within walking distance. We ate at Cheddars and it was way above average. We have stayed here twice... More 

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Hugoton, Kansas
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I thought this was a beautiful hotel. Very nice beds, loved the color in the room. Shopping is just down the street, eating joints up and down I40. Wish they had a hot breakfast but their loss is someone else's gain.

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Phoenix, Arizona
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

On a road trip to get my daughter enrolled at university of Oklahoma and spent the night at a usually strong brand. Room was spacious, clean and quite acceptable. Unfortunately there were screaming infants on one side and it sounded as though the parents on the other side had locked their children in the closet requiring them to bang on... More 

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Amarillo, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Absolutely the worst customer service experience. They sold the meeting space as a wedding venue on a sold out night management told hotel guests the wedding was in violation of the contract and refused to leave at 10pm when in fact they rented the room for the wedding until midnight. Guest of the hotel were threatening wedding attendies. The girl... More 

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Amarillo, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 20, 2015

We chose this hotel because it could accommodate our 4 kids and us in one room. The hotel is very nicely decorated and mostly clean. The room was spacious but we had to go down and get linens for the sofa fold out which had a blood stain on mattress. The beds were comfy. Air conditioning was set on 65... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 19, 2015 via mobile

The room was perfect for what we needed. It was clean and rather spacious for our family of four. The real problem was that they were understaffed. It took a very long time to check in, the pool area was dirty (the same front desk person was also in charge of the pool but she was already overwhelmed), and the... More 

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Keller, Texas
Level Contributor
91 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed July 18, 2015

I would have given this a higher rating but do think the room could have been cleaner. Not that it was filthy but I did take a wet rag and clean a few things and I am not a clean freak. The pool and hot tub were a bit cloudy but I chalk that up to the huge amount of... More 

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Ardmore, Oklahoma
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 14, 2015

My family & I stayed in the property for 2 nights. The furnishings and decor of the hotel are very nice, and if there is a commitment made to maintaining the property and more detailed attention paid to housekeeping, this property offers a great stay. Our room was an extended 2 queen room, with comfortable pillow-top bedding as has become... More 

Was this review helpful? Yes 2
Harrisburg, North Carolina
Level Contributor
127 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
5 of 5 stars Reviewed July 9, 2015

i now see what other reviewers say about porky front desk attitude and family cleaning. it is there. apparently the family that manages is headed by the front desk woman afternoons. i got her. and it. in spades. in fact, i think my room was right next to theirs, ( to keep an EYE on ME, as i appeared to... More 

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