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Comfort Suites

#21 of 69 Hotels in Amarillo
Certificate of Excellence
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12 Western Plaza Drive, Amarillo, TX 79109
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1 room 1 adult
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108 Reviews from our TripAdvisor Community

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Demotte
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stopped for night on vacation. Very nice hotel and included a great breakfast with a wide variety of foods. Check-in was painless and host was helpful. Room was clean and nice. We had 1 small problem we mentioned to host when we checked out about our shower head and she made a note of it for maintenance. They had a... More 

Helpful?
Thank TheTravelers88
Amarillo, Texas
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 11, 2015

I have stayed here more than once, and every time it has been perfect. Staff has been great, rooms clean, breakfast was great. Right off I-40, places to eat close by. Seems like I usually get the best pricing online. It is not the cheapest hotel for the brand, but it is the nicest.

Helpful?
Thank Jeremy S
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 25, 2015 via mobile

The hotel was great. Huge, clean room. Bed was great. The clerk who checked us in never smiled, never told us anything about breakfast, was very silent. If she hates her job she shouldn't be there. Get some people who are friendly, and outgoing and this place would be great. Definitely need new staff

Helpful?
2 Thank Ally H
Cashion, Oklahoma
Level Contributor
15 reviews
3 hotel reviews
4 of 5 stars Reviewed October 18, 2015 via mobile

We always stay at Comfort Suites because of the free full hot breakfast. This was not the norm for Comfort Suites! Waffle batter like water and waffle turned to mush when syrup was put on it. Biscuits not warm and very dry. Sausage and gravy Luke warm. Dry cereal tasted stale. No bananas. Oranges needed to be retired. Only 1... More 

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Thank JeccaD54
Arlington, Texas
Level Contributor
4 reviews
3 of 5 stars Reviewed October 5, 2015 via mobile

Let's do the bad news first. The front desk staff was less than warm and greeting. They didn't even bother to tell us which way to the elevator or mention any of the ammenities this nice hotel had to offer The only request we made...TWICE...was to have the A/C turned down in our room before our arrival. NOPE! Sorry but... More 

Helpful?
Thank Mike J
Lubbock, Texas
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed September 28, 2015

We had stayed at this hotel several years ago and had a wonderful experience. We booked again without hesitation. I have to agree with some of the earlier reviews. This is still a great place, but it has not been well maintained. The carpet in the the room appeared clean, but it was aged and dilapidated. The towels were old... More 

Helpful?
2 Thank Greg C
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 21, 2015 via mobile

We stopped here on a road trip to California with kids. Room was ok but bathroom door was filthy. One comforter looked really dingy & dirty. Pool area was flooded with water. Drainage system wasn't working. SLOW elevator. Probably won't stay again.

Helpful?
Thank Stacy B
1 review
4 of 5 stars Reviewed September 6, 2015

Plenty of room. However if you do not like to be around kids, stay somewhere else. It dawned on me after arriving that every family had at least 1 to 3 toddlers with them. Lots of them probably due to labor day weekend. Having an extta pull out bed in every room just makes more sense for a family. We... More 

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Thank ashleytwu
Huntington Beach, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 26, 2015

I stopped here last minute. The hotel was really nice and so was the staff. I didnt use the pool but i walked through the pool area and the chlorine smell was so strong it burned my eyes; which means the germs are really bad. Other than that everything was really great. The breakfast had a lot of selections. I... More 

Helpful?
Thank H_JDeering
Arkansas
Level Contributor
129 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed August 25, 2015

The hotel was clean - room - hall ways - breakfast area - but towels were thin and stained. We like Comfort Suites because of the large rooms. It is located at the end of a shopping center and there are restaurants within walking distance. We ate at Cheddars and it was way above average. We have stayed here twice... More 

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Thank UofA1
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