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Comfort Suites

#18 of 69 Hotels in Amarillo
Certificate of Excellence
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12 Western Plaza Drive, Amarillo, TX 79109
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95 Reviews from our TripAdvisor Community

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Traveler rating
    35
    37
    9
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    8
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38
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7
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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  • All months
    (95)
  • Mar-May only
    (15)
  • Jun-Aug only
    (49)
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    (17)
  • Dec-Feb only
    (14)
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Amarillo, Texas
1 review
4 of 5 stars Reviewed 1 week ago

We chose this hotel because it could accommodate our 4 kids and us in one room. The hotel is very nicely decorated and mostly clean. The room was spacious but we had to go down and get linens for the sofa fold out which had a blood stain on mattress. The beds were comfy. Air conditioning was set on 65... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

The room was perfect for what we needed. It was clean and rather spacious for our family of four. The real problem was that they were understaffed. It took a very long time to check in, the pool area was dirty (the same front desk person was also in charge of the pool but she was already overwhelmed), and the... More 

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Keller, Texas
Level Contributor
85 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I would have given this a higher rating but do think the room could have been cleaner. Not that it was filthy but I did take a wet rag and clean a few things and I am not a clean freak. The pool and hot tub were a bit cloudy but I chalk that up to the huge amount of... More 

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Ardmore, Oklahoma
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My family & I stayed in the property for 2 nights. The furnishings and decor of the hotel are very nice, and if there is a commitment made to maintaining the property and more detailed attention paid to housekeeping, this property offers a great stay. Our room was an extended 2 queen room, with comfortable pillow-top bedding as has become... More 

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Harrisburg, North Carolina
Level Contributor
116 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
5 of 5 stars Reviewed 3 weeks ago

i now see what other reviewers say about porky front desk attitude and family cleaning. it is there. apparently the family that manages is headed by the front desk woman afternoons. i got her. and it. in spades. in fact, i think my room was right next to theirs, ( to keep an EYE on ME, as i appeared to... More 

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Level Contributor
4 reviews
4 hotel reviews
1 of 5 stars Reviewed 3 weeks ago

1. Absolutely unacceptable behavior from front desk personnel (this is at 11:18 p.m.) Women with nasty attitude at front desk actually hung up on us as we inquired as to why no one was picking up phone at front desk on TWO different occasions...at two different times. Asked for names of staff at front desk and was told off by... More 

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Level Contributor
4 reviews
4 of 5 stars Reviewed 3 weeks ago

Drove through thunder storms and were glad to see the hotel! Decorated very nice, front desk was welcoming. Our room was huge, two double beds, couch, chair, big desk area, microwave and ice cooler. A few things they could improve on. There were no wash clothes, the towels were very worn, the binding was coming off like rags. The shelf... More 

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Santa Fe, New Mexico
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This hotel appears to have a lot of potential and nice interior design, however, the room was lacking wash clothes, the swimming pool area was void of towels as well. The room itself was big and clean and the bed was comfortable, although the sheets were mildly scratchy. However, for the 150 a night rate, it's far from worth it.... More 

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Kingsport, Tennessee
Level Contributor
270 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
5 of 5 stars Reviewed June 8, 2015

Excellent fitness center, great breakfast and super nice rooms. I really enjoyed our stay at this comfort suites. The rooms are very spacious and just an overall excellent stay. The only drawback was the shower was a little odd but I think because it was a handicap accessible room. Maybe a way to angle the shower head would help.

Was this review helpful? Yes 1
Forest City,NC
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 27, 2015

I have to echo what my fellow North Carolinian stated about this Comfort suite, it's AWESOME!. Great nights sleep. Extra large, spacious rooms. Just make sure you book the right place. This one is at 12 western plaza drive.

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