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Hampton Inn & Suites Amarillo West

#13 of 69 Hotels in Amarillo
Certificate of Excellence
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6901 I-40 West, Amarillo, TX 79106 (Formerly Amarillo Inn)
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Hampton Inn & Suites Amarillo West
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Hampton Inn & Suites Amarillo West
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192 reviews from our community

Traveler rating
    73
    64
    25
    16
    14
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64
63
14
27
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Knoxville, Tennessee
Top Contributor
51 reviews 51 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Arrived precisely at the time we said we'd be there, the hotel was 100% occupied, about 90% of the guests were under 16, a travelling bunch of kids for baseball. Fine if they had been minded but many of the adults traveling with them were in the parking lot occupying 2 of the very few available parking spaces with a... More 

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Paris
Senior Contributor
39 reviews 39 reviews
32 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 1 week ago

Even staff was kind and helpful, this Hampton Inn is below usual standard for this chain: very bumpy road, parking lot behind the hotel is unsafe with plenty of homeless around cars, ...Needs renovation and safer surroundings.

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Steven M, General Manager at Hampton Inn & Suites Amarillo West, responded to this review

I would like to inform you of our present plans as you have brought points concerned by other guests. We have scheduled for the parking lot to be repaired as soon as the weather is permitting. The contractor has been selected and is awaiting better spring conditions which are hopefully coming soon. As to the homeless, exterior cameras will be... More 

Austin, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Great service; we were in Amarillo traveling through and we booked a reservation here. We walked in and the hotel had a great friendly, clean and modern vibe. Service was extremely quick. When we walked into the room we were impressed with the furnishings. When we went to the bathroom to look at shampoo and condition, we were accidentally given... More 

Review collected in partnership with Hampton

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Steven M, Manager at Hampton Inn & Suites Amarillo West, responded to this review

Thanks for the compliments. We enjoy giving service but enjoy someone thanking us for that service in such a complimentary way. We hope to see you again soon. I will be sure to let the employees read your praises. More 

Franschhoek
Top Contributor
69 reviews 69 reviews
39 hotel reviews
61 helpful votes 61 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Nothing messes up an experience in an hotel more than having items stolen. Our vehicle was burgled in the parking lot virtually directly outside the main entrance and a number of items taken out of the rear luggage area and costly damage inflicted to the SUV as a result of the rear window being broken. What makes it worse is... More 

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Steven M, Manager at Hampton Inn & Suites Amarillo West, responded to this review

Dear Guest, As the manager I can only express my deepest heartfelt appology for the break-in of your car. The ownership has a plan in place to increase security and will be instigated as of April 15. Again and I am sorry I comped your room and asked if I could help in any other matter. Some people are inheritently... More 

Dallas, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

A/C system did not work properly and the hotel did nothing to correct the problem. At checkout the problem was again discussed and they said there was nothing they could do for me and left it at that. Very dissatisfied.

Review collected in partnership with Hampton

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Steven M, Manager at Hampton Inn & Suites Amarillo West, responded to this review

Dear Tim R, Thank you for your feedback in regards to the air conditioning not working in your room. I've worked with our maintenance team to fix the issue, however I apologize that it wasn't resolved sooner. We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual... More 

Texas Hill Country
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Traveling through Amarillo we decided to stop for the night at the Hampton Inn and Suites. Despite being right off the highway, it was very quiet inside. The hotel had all the amenities that one would expect from a Hampton Inn: clean rooms, fresh bedding and nice complimentary breakfast. Dinner is an easy walk to the Hoffbrau Steakhouse, the Outback... More 

Review collected in partnership with Hampton

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Steven M, Manager at Hampton Inn & Suites Amarillo West, responded to this review

That gentleman was me Steven the GM. I appreciate your compliments. My philosophy is that people treat you the way you treat them and I live by it. Again thanks for all your praises and I will relay to the staff how greatfull you were. More 

St Louis, United States
2 reviews
5 of 5 stars Reviewed 4 weeks ago

The superb support by staff is worth traveling out of your way to stay at this hotel. Very helpful in finding a restaurant. Helpful in making coffee early and providing bananas and oranges because we had to leave before breakfast was served. At each turn, during our visit, we were met with absolute dedication to our needs and very professional... More 

Review collected in partnership with Hampton

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Steven M, Manager at Hampton Inn & Suites Amarillo West, responded to this review

Thanks for the compliments. We are here to provide the best experience possible. It is our pleasure to provide the quality of service that only Hamptonality could be used to describe. Thanks again for the admoration. More 

Northfield, Minnesota, United States
1 review
4 of 5 stars Reviewed March 4, 2015

The beds were comfortable and it was convenient! I fell in love with a restaurant close enough to walk to and felt safe leaving my elderly Mom in the room. BUT.....all this pales in comparison with the great customer service I got after leaving my iPad behind! I think it was "Sherry" at the front desk who I worked with.... More 

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Steven M, General Manager at Hampton Inn & Suites Amarillo West, responded to this review

Thanks for your comments we always appreciate customer feedback about the hotel. We are glad you enjoyed your stay and hope to see you again. More 

La Porte, United States
1 review
5 of 5 stars Reviewed February 28, 2015

The comfortable beds are one of the biggest draws for us, plus they always seem to be clean. We usually stick with H.I. unless the price is too high. We also enjoy the complimentary breakfast. They usually have something hot as well as continental type foods. The staff has always been friendly in the places we have stayed.

Review collected in partnership with Hampton

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Steven M, Manager at Hampton Inn & Suites Amarillo West, responded to this review

Thanks for your loyalty to Hampton. It is as always our pleasure to serve our customers. We look forward to seeing you again soon. I know my employees will love hearing your positive feedback. More 

Spring, Texas
1 review
5 of 5 stars Reviewed February 25, 2015

The entire staff was extremely helpful as we took refuge in this hotel during a recent "Blizzard". The front staff, kitchen staff and maintenance man all assisted us individually during our two day stay. The "Big Boss" was in each morning during breakfast, greeting the guest and spreading good will. The rooms were clean and the food choices were far... More 

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Steven M, General Manager at Hampton Inn & Suites Amarillo West, responded to this review

We appreciate your comments on our hotel and service. Thanks for being a loyal hampton customer and we look forward to seeing you again. More 

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