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All 67 Amarillo hotels

Hampton Inn & Suites Amarillo West

2.5 of 5 Hotel   |   6901 I-40 West, Amarillo, TX 79106 (Formerly Amarillo Inn)
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70%
Ranked #16 of 67 Hotels in Amarillo
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Kay B Irving, TX, United States
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162 reviews from our community

Traveler rating
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    55
    22
    15
    11
See reviews for
52
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14
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Irving, TX, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I cannot say enough good things about this hotel! It was perfect! The staff was so nice and helpful. Sherry in the breakfast area treated us like we were in a 5 star restaurant! There was fresh lemonade everyday, the rooms were immaculate, and knowing that the comforter was washed between every guest was awesome! We can't wait to go... More

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Steven M, Manager at Hampton Inn & Suites Amarillo West, responded to this review

Thanks for you praise and as always we appreciate you continued business. Word of mouth is the best advertising there is! More

Palisade, Colorado
Contributor
20 reviews 20 reviews
16 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Where do I even begin? I booked a stay at the older Hampton Inn on the other side of Amarillo, but later found out it was now a Baymont Inn, so I canceled that and booked here at this Hampton Inn, which apparently was Amarillo Inn before and before that a Hampton Inn. So the hotel changed names 3 times.... More

Was this review helpful? Yes
Steven M, Manager at Hampton Inn & Suites Amarillo West, responded to this review

I'm so sorry for your poor experience this week at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best in lodging and service so our lapses during your stay are being taken very seriously. I would be delighted to be of assistance... More

Hurst, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Arrived late on a Sunday..40+ mph winds are blowing. This is the kind of wind that makes your car door ding the guy sitting next to you....wars have begun over less! Folks here understand and open the doors for you to not get blown away with the handles...good people, all. Hotel was superb..great mattresses..quiet rooms...internet works fine...indoor plumbing, the works!... More

Was this review helpful? Yes
Steven M, Manager at Hampton Inn & Suites Amarillo West, responded to this review

Thanks for the response to your stay at our sister Hilton property. I hope next time you might try us here at the Hampton Inn. As always all feedback is apprecited. More

Houston
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My king suite was quiet, comfortable and pleasant. This Hampton actually keeps the halls and elevators clean. The breakfast supervisor is extremely nice to the guests. I will definitely stay here again.

Was this review helpful? Yes
Steven M, Manager at Hampton Inn & Suites Amarillo West, responded to this review

We appreciate your comments and are proud of our staff and the compliments you have given. As always we appreciate you busines and look forward to seeing you the next time your in town. More

Granbury, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

Very pleased. why 200. The hotel and staff were excellent. What more can you say. It will be a waste of typing and reading just to get in 200 characters so I will just stay I am very satisfied. Silly requirement for 200 words when not needed. thanks.

Review collected in partnership with Hampton

Was this review helpful? Yes
Steven M, Manager at Hampton Inn & Suites Amarillo West, responded to this review

We appreciate your comments and hope you will tell others. As word of mouth is the best advertisement we can receive. More

Fort Worth, Texas
Top Contributor
136 reviews 136 reviews
38 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed August 27, 2014

The hotel is an easy off, easy on from I 40. there are three place to eat were close,a short walk. The hotrl is clean, the breakfast typical Hampton Inn. A plus there was hot coffee all day. Staff was friendly. The rooms are large with a microwave and refrig. There is a seating area but it not separated from... More

Was this review helpful? Yes
Steven M, Manager at Hampton Inn & Suites Amarillo West, responded to this review

We meet all Hampton standards and I am sorry you felt that it was not a true suite. The actural suites which was not reserved always has a wet bar, frigerator, as well as a pull out sofa and chair. We hope you will revisit us again and try the actual suite. More

Wylie
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 17, 2014

Two major problems: 1) Not enough parking for the hotel lot. 2) The mattress was terrible. The parking lot is small and was full. We did arrive late, but there was nowhere to park on the lot. The clerk wanted us to park in a "shared" lot off hotel property. I told him I did not feel safe doing so.... More

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Lindsey S, Director of Sales at Hampton Inn & Suites Amarillo West, responded to this review

Alfred, Thank you for your review. I will be having a meeting with our housekeeping and maintenance teams to address the issue you had with your mattress. We are currently working on replacing all of the mattresses in the hotel. There will also be a meeting with the front desk team discussing the issue you had with parking. The desk... More

Midland, Texas
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 17, 2014

My wife and I travel a lot. Whether it's business or pleasure, we prefer to use Hilton Hotels or Hilton affiliates. Our latest adventure took us to Texas the Musical located just South of Amarillo in the Palo Duro State Park. We booked our room several weeks in advance and had no problems finding it or getting into our room.... More

Was this review helpful? Yes 1
Lindsey S, Director of Sales at Hampton Inn & Suites Amarillo West, responded to this review

It is very upsetting that a front desk team member was rude to your wife. This is unacceptable and will be immediately addressed. Unfortunately, our parking lot is small. While we have enough spaces to accommodate every guest room, occasionally issues arise when rooms have multiple vehicles or oversize vehicles. We do try to make sure that over size vehicles... More

SW USA
Top Contributor
159 reviews 159 reviews
55 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed August 16, 2014

A pretty average, Hampton Inn. Walking distance to an Outback and a Hoffbrau Steak House. Check in OK, not great. Hot real friendly. Breakfast a typical one for the chain, limited choices of fruits compared to other H.I. Nice cookies in the afternoon. Elevator really creepy and noisy. Dark parking lot. Only good thing was the location, right off the... More

Was this review helpful? Yes 1
Lindsey S, Director of Sales at Hampton Inn & Suites Amarillo West, responded to this review

Thank you for taking time to review your recent stay. I am disappointed that your check in process was “not great.” We strive to make each of our guests feel like family. I will be addressing this with our front desk team. I am also working with our maintenance team on the elevator and parking lot lighting issues. We hope... More

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 15, 2014 via mobile

Poor lighting in the parking lot. Our room smells like old smoke. The elevators whine and grumble- so we took the stairs. We have stayed at many a Hampton- this is the worst. Yuck. Trust me! Go somewhere else

Was this review helpful? Yes 2
Lindsey S, Director of Sales at Hampton Inn & Suites Amarillo West, responded to this review

I apologize that you were disappointed in your recent stay with us. I have discussed the issues you described with our team and we are taking appropriate action. I understand how frustrating it is when your room smells like smoke. While we are a 100% smoke free hotel, occasionally we do have guests that smoke in the rooms. When this... More

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Additional Information about Hampton Inn & Suites Amarillo West

Address: 6901 I-40 West, Amarillo, TX 79106 (Formerly Amarillo Inn)
Phone Number:
Location: United States > Texas > Amarillo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Amarillo West 2.5*
Number of rooms: 64
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Also Known As:
Hampton Inn & Suites Amarillo/West Hotel Amarillo
Hampton Inn And Suites Amarillo/West
Hampton Inn Amarillo
Hampton Inn Hotel Amarillo
Amarillo Hampton Inn

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