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Hampton Inn & Suites Amarillo West

#14 of 69 Hotels in Amarillo
Certificate of Excellence
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6901 I-40 West, Amarillo, TX 79106 (Formerly Amarillo Inn)
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Hampton Inn & Suites Amarillo West
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Hampton Inn & Suites Amarillo West
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198 reviews from our community

Traveler rating
    73
    70
    25
    16
    14
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68
64
14
28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Natchitoches, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

We arrived very late, but our keys were ready and the staff was helpful. The parking is the biggest problem, not enough around the hotel. Parking was available, but not part of the hotel. Breakfast was good and the rooms nice. TV slow on bring up the picture.

Review collected in partnership with Hampton

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

The manager Stephen was very nice and took time to make sure my reservation was booked with no hassle. He was happy to hold to his word and give me a complimentary room to ensure my stay at the Hampton was satisfactory! The room was for a employee traveling into Amarillo for my husbands company. He is younger and he... More 

Was this review helpful? Yes
Steven M, Manager at Hampton Inn & Suites Amarillo West, responded to this review

I appreciate your comments. By they way Steven has a v not ph in my case but the fact you even remembered my name makes me completely happy. I hope you will visit us again in the future and that you will continue to recommend our property. Thanks again. More 

Tallahassee, Florida
Contributor
15 reviews 15 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Top Ratings, all around. Very clean and well kept. The staff was friendly and helpful. The beds, as usual with Hampton Inn, were soft and fluffy. It was decorated very modernly, and I liked the little touch of local art in the bathroom (we had a picture of an attraction in Amarillo). The hotel itself was easy to find (right... More 

Was this review helpful? Yes
Steven M, General Manager at Hampton Inn & Suites Amarillo West, responded to this review

Thanks to responses from guests like you have provided gives me a warm feeling in my heart. It makes some of those long days and troublesome situations bearable. A response reminds me that we are in customer service and when we make a customer satisfied in such a way we are definitely doing our jobs properly. More 

Spokane, Washington
Contributor
18 reviews 18 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

After a long drive from Denver we arrived in the dark tired and hungry. The hotel parking lot was full and the desk clerk was busy with two other guests. As I awaited my turn at the counter, Jerry was handling the requests made of him with polite speed. In addition, I witnessed him answer the phone during this time... More 

Was this review helpful? Yes
Steven M, General Manager at Hampton Inn & Suites Amarillo West, responded to this review

I am proud of my front desk staff and I appreciate your compliments. I will be sure and convey your thoughts of their service to them in person. More 

1 review
4 of 5 stars Reviewed 1 week ago

Encountered one problem during our stay and the staff were quick to accommodate and fix the problem. The staff were extremely friendly and always helpful throughout our stay. We have stayed at other Hampton's and always had nice stays when there.

Review collected in partnership with Hampton

Was this review helpful? Yes
Steven M, General Manager at Hampton Inn & Suites Amarillo West, responded to this review

We are glad you had a great stay at our Hampton and that it is as good as many others. This makes us proud. As to you staying here again, we can't wait. Thanks again. More 

Baytown, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We stopped here for the night on our way from Houston to Colorado. We were tired and cold (It was December and snowing). The front desk staff were friendly, the coffee was fresh and hot and the room was clean, comfortable and warm but not stuffy. My husband and I have been staying at Hampton Inns for many years and... More 

Was this review helpful? Yes
Steven M, General Manager at Hampton Inn & Suites Amarillo West, responded to this review

We appreciate your comments. We like to think we have the best and fresh coffee around. We are always trying to complete any guests needs before they even ask. Look forward to seeing you again as well. More 

Albuquerque
Top Contributor
52 reviews 52 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a clean hotel with very friendly staff. The breakfast attendant was VERY friendly and even offered to switch her football team alliance. The breakfast was really good. Easy access from the interstate. The only draw back was the lack of parking for guest. If you like taking morning walks, the area has a very nice neighborhood with sidewalks... More 

Was this review helpful? Yes
Steven M, General Manager at Hampton Inn & Suites Amarillo West, responded to this review

We appreciate your compliments and I am very proud of my staff. I am happy that you enjoyed your stay and look forward to you being our guests again soon. More 

Knoxville, Tennessee
Top Contributor
53 reviews 53 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed April 12, 2015

Arrived precisely at the time we said we'd be there, the hotel was 100% occupied, about 90% of the guests were under 16, a travelling bunch of kids for baseball. Fine if they had been minded but many of the adults traveling with them were in the parking lot occupying 2 of the very few available parking spaces with a... More 

Was this review helpful? Yes
Steven M, General Manager at Hampton Inn & Suites Amarillo West, responded to this review

We apologize for the actions of other young guests at the hotel unfortunately they were not well supervised we have many groups come through and have not had complaints on their activity. As the hotel was over 65% occupied by this group I am sure some unfortunate situations occurred. I completely apologize and as you are aware we stood behind... More 

Paris
Senior Contributor
39 reviews 39 reviews
32 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed April 6, 2015

Even staff was kind and helpful, this Hampton Inn is below usual standard for this chain: very bumpy road, parking lot behind the hotel is unsafe with plenty of homeless around cars, ...Needs renovation and safer surroundings.

Was this review helpful? Yes 1
Steven M, General Manager at Hampton Inn & Suites Amarillo West, responded to this review

I would like to inform you of our present plans as you have brought points concerned by other guests. We have scheduled for the parking lot to be repaired as soon as the weather is permitting. The contractor has been selected and is awaiting better spring conditions which are hopefully coming soon. As to the homeless, exterior cameras will be... More 

Austin, United States
1 review
5 of 5 stars Reviewed March 31, 2015

Great service; we were in Amarillo traveling through and we booked a reservation here. We walked in and the hotel had a great friendly, clean and modern vibe. Service was extremely quick. When we walked into the room we were impressed with the furnishings. When we went to the bathroom to look at shampoo and condition, we were accidentally given... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Steven M, Manager at Hampton Inn & Suites Amarillo West, responded to this review

Thanks for the compliments. We enjoy giving service but enjoy someone thanking us for that service in such a complimentary way. We hope to see you again soon. I will be sure to let the employees read your praises. More 

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