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Hampton Inn & Suites Amarillo West

#12 of 69 Hotels in Amarillo
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6901 I-40 West, Amarillo, TX 79106 (Formerly Amarillo Inn)
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1 room 1 guest
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Hampton Inn & Suites Amarillo West
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232 Reviews from our TripAdvisor Community

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Traveler rating
    90
    81
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oklahoma City, Oklahoma
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Pretty good room, large king suite, but we were only here for one night. We stayed at a different Hilton brand coming through, but changed to this coming back. Breakfast was average, but expected. We will choose this one again next time.

Was this review helpful? Yes
Steven M, General Manager at Hampton Inn & Suites Amarillo West, responded to this review

We are proud of our suites and they have all recently been remodeled. It is our job to provide clean rooms and great customer service. We hope that you received all of that and more. Hope to see you on your way from OK next time. More 

Hutto, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Hotel is always clean, staff is friendly. This is a regular stay location due to location near WT University. The staff always welcomes me as an honors member and makes certain I receive all the included benefits. There is low turn over in staff as we see the same faces on our return trips.

Review collected in partnership with Hampton

Was this review helpful? Yes
Steven M, General Manager at Hampton Inn & Suites Amarillo West, responded to this review

We try to act like a family around here. As many hours as we stay together it is nice to see the same faces on both sides of the counter. We appreciate the return business and look forward to seeing you again soon.. More 

United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

Jerry at the front desk was great! Our room was not quite ready when we arrived a bit early and he gave us a coupon to use at a nearby restaurant while we waited. He was so friendly and helpful. The hotel was very clean and the complimentary breakfast was quite good as well.

Review collected in partnership with Hampton

Was this review helpful? Yes
Steven M, General Manager at Hampton Inn & Suites Amarillo West, responded to this review

Thanks for the compliments. I will let Jerry know that you enjoyed his customer service. It always makes you feel better when people have nice things to say about you hotel. I'm glad you had a great experience as we always aim to please our guests. More 

Waxahachie, Texas
Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here one night enroute to Colorado. Location feels a bit unsafe with alley and houses directly behind the parking lot. Also tucked back in behind other properties. Rooms need a fresh coat of paint and Hampton upgrades. Will probably choose a newer property next time.

Was this review helpful? Yes
Steven M, General Manager at Hampton Inn & Suites Amarillo West, responded to this review

Sorry you felt unsatisfied with your stay. All of the rooms were painted just last December but I will personally inspect the room you stayed in to make sure it is up to standards. As we have been sold out every night since June it is hard to check every room every day personally but I will make sure I... More 

Austin, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We have stayed at Hampton Inns for both business and family pleasure trips. In every case, the staff has always gone the extra mile to make our stay an excellent one. We can always count on a clean room, a very comfortable luxurious bed, and the breakfast never disappoints us. We have tried other places, but we always come back... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Steven M, General Manager at Hampton Inn & Suites Amarillo West, responded to this review

Thanks for the great review. One of our Hamptonality slogans is to try to be "Home away from Home". We strive to provide excellent service and go above and beyond all guest expectations at all times. It makes me and all the employees feel good about our jobs we a guest gives us praise such as yours. Thanks again. More 

San Antonio, Texas
2 reviews
5 of 5 stars Reviewed 2 weeks ago

clean room; very good exercise equipment and variety the food variety for breakfast was excellent and the afternoon tidbits were a surprise as well as generous newspaper is a given but also nice. Convenient location off I-40

Review collected in partnership with Hampton

Was this review helpful? Yes
Steven M, General Manager at Hampton Inn & Suites Amarillo West, responded to this review

Thanks for the great review. We are quite proud of our state of the art work out facilities. The entire room was completely remodeled and all new equipment was installed just this year as was the hotel completely remodeled every room included. I especially like the fact that you mentioned the "tidbits" in the afternoon. As the manager and the... More 

Oklahoma City
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good stay. Hampton Inn clean and comfy The morning we checked out we did see a few tiny red ants in the desk corner area, but with all the rain this area has had, not uncommon I'm sure. We reported to desk lady next day.

Was this review helpful? Yes
Steven M, General Manager at Hampton Inn & Suites Amarillo West, responded to this review

Thanks for the compliments. We called Orkin the day you left and they sprayed that day. Thanks for letting us know. We cant fix a problem if it is not reported. Thanks again for the compliments and look forward to seeing you the next time. More 

lewisville, United States
Level Contributor
4 reviews
4 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

I feel this was not hampton hotel material. The pool was as hot as the hot tub. The paint was coming off all parts of the pool area. The hotel was not the normal standards of a hilton. The room was not comfortable and smelled.

Review collected in partnership with Hampton

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Steven M, General Manager at Hampton Inn & Suites Amarillo West, responded to this review

As a manager I just wanted to apologize that you were not satisfied with your stay. We have plans to redeck the pool in September but did not wish to close the pool during the summer months for two weeks as there are a lot of families that travel during these months and the pool will have to be closed... More 

Weatherford, United States
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We took a family trip to see the musical "Texas" in Palo Duro Canyon. I took my brother and sister in law and used my Hilton Honor Points and reserved two rooms. We received a warm welcome from Ronda and host was excellent. Rooms were very clean and the hotel seemed to be fairly new. Overall we had a great... More 

Was this review helpful? Yes
Steven M, General Manager at Hampton Inn & Suites Amarillo West, responded to this review

I hope you enjoyed the play. Your family is one of many that have stayed at the hotel over the summer in plans to see the play. We love having visitors that come to see one of the major attractions of the area during the summer. We look forward to seeing you again next year and hopefully spending more time... More 

Bedford, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

My wife and I enjoyed our stay here. We were traveling and we arrived late. Our room was ready. We wanted quiet and we got it. Our room was clean and the furniture was new. The staff was friendly. The complimentary breakfast had a good variety. Everything was good.

Review collected in partnership with Hampton

Was this review helpful? Yes
Steven M, General Manager at Hampton Inn & Suites Amarillo West, responded to this review

We greatly appreciate your compliments. Our staff is constantly trying to find new and innovative ways to make a guest's stay better but the good old faithful never fails. Clean rooms and good service is what every guest expects and we a glad you approve. More 

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