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Ashmore Inn & Suites

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2301 I-40 East, Exit 72-A, Amarillo, TX 79104
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Ashmore Inn & Suites
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260 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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  • All months
    (260)
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    (56)
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    (56)
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    (35)
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Terrell, Texas
1 review
3 of 5 stars Reviewed 2 days ago NEW

This is a slightly better than average hotel. We asked for a room for a handicapped person. Unfortunately, like so many people, they seem to think that all handicapped people are in a wheel chair. I'm not, but I do have issues getting around. It would have been great to be a LOT closer to the door and to have... More 

Was this review helpful? Yes
Carol H, Director of Sales at Ashmore Inn & Suites, responded to this review

Dear AnnwP502, Thank you so much for reaching out to us. We appreciate all feedback. I would like to say thank you for your kind words. We are so excited that you enjoyed your stay with us. Please let us know the next time you visit and we will do our very best to get you closer to the door.... More 

Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Nice large room. Not a bad place, felt safe, friendly check-in staff. Unfortunately the a/c wasn't on when we got to the room - It never really cooled off. The unit was also very noisy. Room had a musty smell, but nothing too overwhelming. TV had shoddy signal and we eventually gave up. Got less than expected for the value.... More 

Was this review helpful? Yes
Carol H, Director of Sales at Ashmore Inn & Suites, responded to this review

DearMmscrog, Thank you for taking the time out of our busy schedule to write a review. We appreciate all feedback. I apologize for our AC/ making noise we will surely check the unit and thank you for letting us know. Would love for you to stay with us again we are updating the hotel very soon and would welcome you... More 

New Boston
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

My family stayed at the Ashmore Inn in Amarillo on the way to and from Colorado. It's a quiet hotel, despite seeming to be very full. The beds were comfortable enough for one night. We never could get the "free" wi-fi to connect, so that may be an issue if you're planning to stay here on business. I left a... More 

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Carol H, Director of Sales at Ashmore Inn & Suites, responded to this review

Dear Albie 1017, Thank you so very much for taking the time out of your busy schedule to write a review. We appreciate all of your feedback and I sincerely apologize for all of your problems concerning your lost jacket. We have never had an incident with our lost and found or housekeeping department problem and I am truly sorry.... More 

Oklahoma City, Oklahoma
Level Contributor
4 reviews
2 of 5 stars Reviewed 1 week ago

Stayed one night while driving through on vacation. Good service at check in and nice happy hour that evening. Breakfast was OK. Nothing special, just the usual cereals and waffles. However, we never could get connected to WI-FI and the pool was not in service. Bed was comfortable, but the room was small and very outdated. Would not recommend for... More 

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Carol H, Director of Sales at Ashmore Inn & Suites, responded to this review

Dear Connie OKC, Thank you for taking the time to write a review all feedback is very important to us. I do apologize for the WI-F_ not working our weather and storms had a great deal to do with it not working However it is currently working and we have had our our IT person out again my sincere apologies... More 

Corbin, Kentucky
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

The good points: Room was clean. Right next door to Cracker Barrel which never hurts. Decent water pressure in shower. Bed was pretty comfortable. Plenty of easy access parking. Good AARP rate. The check in clerk, George was very nice and efficient. Not so good points: Carpet was worn and in need of cleaning/replacing. Arms on room chair very worn.... More 

Was this review helpful? Yes
Carol H, Director of Sales at Ashmore Inn & Suites, responded to this review

Dear Mr. Rick R Thank you so very much for your kind feedback we appreciate all feedback. Thank you for reaching out to us with the negatived feedback as well. It helps us train and coach our employees and I wanted to apologize for the Breakfast issue. We will be coaching our staff and training them I wanted to let... More 

Burleson
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a quick overnight stay while visiting family. The room was clean and roomy with a microwave & refrigerator. Basic toiletries were provided. Bed was comfortable. Wifi. Right off I-40. Free breakfast included. Perfect for our trip.

Was this review helpful? Yes
Carol H, Director of Sales at Ashmore Inn & Suites, responded to this review

Dear SAR_Tx, Thank you for taking the time out of your busy schedule to write a review. We are so happy you enjoyed your stay. All feedback is very important to us. Looking forward to serving you again when you come to our area. Warm Regards, Carol Hall More 

common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

After a very hectic and long day of driving with a pop-up camper in severe storms it was decided a hotel would be a safer bet for the night. Found this hotel on TripAdvisor with good rates. When it came time to book, I was sent to Getaroom.com. Booking was easy. Checking in was not! The front desk did not... More 

Was this review helpful? Yes 2
Carol H, Director of Sales at Ashmore Inn & Suites, responded to this review

Dear Robin M Thank you so very much for reaching out to us and taking the time to write a review. We appreciate all feedback as it helps us determine what we need to improve on . I truly apologize for your stressful-check in We will do additional training with or team members, also including coaching and training issues. Our... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

First off if you need to stay in Amarillo, try to stay on the west side. You'll generally find better, cleaner, safer choices. If you stay on the east side this is about the nicest hotel you'll find...unfortunately that's not saying much. Thin walls mean you have to listen to your neighbors, tv reception is spotty, "clean" bedding is not... More 

Was this review helpful? Yes
Carol H, Director of Sales at Ashmore Inn & Suites, responded to this review

Dear Reem K, Thank you so much for taking the time out of your busy schedule to write a review we really appreciate all feedback. I truly apologize for your disappointing stay with us Unfortunately it really doesn't make that much of a difference on which side a town East or West you stay as most of them are off... More 

Houston, Texas
Level Contributor
115 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Just a stop over in Amarillo. Location was good with easy freeway access. Beds were comfy. Carpet is disgusting in hallways. Breakfast is comparable to other hotels but nothing outstanding. There was a nice outside area but we did not have a view

Was this review helpful? Yes
Carol H, Director of Sales at Ashmore Inn & Suites, responded to this review

Dear Libby J6789 Thank you so much for taking the time out of your busy schedule to write a review. I am happy that your bed was comfortable . W would love to Wow our guest. I apologize for our carpet but the good news is we are renovating our property very soon and we will have new carpet. Please... More 

Kansas City, Missouri
Level Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband booked this hotel prior to our trip and had read some good reviews. As we got closer on our road trip, I read some not as positive reviews. We have been delighted since we checked in. The front desk staff was friendly and nice. Our room is spacious, clean and comfortable. This is not a 5 star hotel... More 

Was this review helpful? Yes
Carol H, Director of Sales at Ashmore Inn & Suites, responded to this review

Hello Barbara F, Thank you so much for your positive feedback, we really appreciate you taking the time out of your busy schedule to reach out to us.I am so excited that you enjoyed your stay and we look forward to your return visit and we are going to get a face lift very soon. Warm Regards, Carol Hall More 

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