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Ashmore Inn & Suites

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2301 I-40 East, Exit 72-A, Amarillo, TX 79104
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Ashmore Inn & Suites
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258 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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  • All months
    (258)
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    (56)
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New Boston
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

My family stayed at the Ashmore Inn in Amarillo on the way to and from Colorado. It's a quiet hotel, despite seeming to be very full. The beds were comfortable enough for one night. We never could get the "free" wi-fi to connect, so that may be an issue if you're planning to stay here on business. I left a... More 

Was this review helpful? Yes
Carol H, Director of Sales at Ashmore Inn & Suites, responded to this review

Dear Albie 1017, Thank you so very much for taking the time out of your busy schedule to write a review. We appreciate all of your feedback and I sincerely apologize for all of your problems concerning your lost jacket. We have never had an incident with our lost and found or housekeeping department problem and I am truly sorry.... More 

Oklahoma City, Oklahoma
Level Contributor
3 reviews
2 of 5 stars Reviewed 1 week ago

Stayed one night while driving through on vacation. Good service at check in and nice happy hour that evening. Breakfast was OK. Nothing special, just the usual cereals and waffles. However, we never could get connected to WI-FI and the pool was not in service. Bed was comfortable, but the room was small and very outdated. Would not recommend for... More 

Was this review helpful? Yes
Carol H, Director of Sales at Ashmore Inn & Suites, responded to this review

Dear Connie OKC, Thank you for taking the time to write a review all feedback is very important to us. I do apologize for the WI-F_ not working our weather and storms had a great deal to do with it not working However it is currently working and we have had our our IT person out again my sincere apologies... More 

Corbin, Kentucky
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

The good points: Room was clean. Right next door to Cracker Barrel which never hurts. Decent water pressure in shower. Bed was pretty comfortable. Plenty of easy access parking. Good AARP rate. The check in clerk, George was very nice and efficient. Not so good points: Carpet was worn and in need of cleaning/replacing. Arms on room chair very worn.... More 

Was this review helpful? Yes
Carol H, Director of Sales at Ashmore Inn & Suites, responded to this review

Dear Mr. Rick R Thank you so very much for your kind feedback we appreciate all feedback. Thank you for reaching out to us with the negatived feedback as well. It helps us train and coach our employees and I wanted to apologize for the Breakfast issue. We will be coaching our staff and training them I wanted to let... More 

Burleson
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a quick overnight stay while visiting family. The room was clean and roomy with a microwave & refrigerator. Basic toiletries were provided. Bed was comfortable. Wifi. Right off I-40. Free breakfast included. Perfect for our trip.

Was this review helpful? Yes
Carol H, Director of Sales at Ashmore Inn & Suites, responded to this review

Dear SAR_Tx, Thank you for taking the time out of your busy schedule to write a review. We are so happy you enjoyed your stay. All feedback is very important to us. Looking forward to serving you again when you come to our area. Warm Regards, Carol Hall More 

3 of 5 stars Reviewed 1 week ago

After a very hectic and long day of driving with a pop-up camper in severe storms it was decided a hotel would be a safer bet for the night. Found this hotel on TripAdvisor with good rates. When it came time to book, I was sent to Getaroom.com. Booking was easy. Checking in was not! The front desk did not... More 

Was this review helpful? Yes 1
Carol H, Director of Sales at Ashmore Inn & Suites, responded to this review

Dear Robin M Thank you so very much for reaching out to us and taking the time to write a review. We appreciate all feedback as it helps us determine what we need to improve on . I truly apologize for your stressful-check in We will do additional training with or team members, also including coaching and training issues. Our... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

First off if you need to stay in Amarillo, try to stay on the west side. You'll generally find better, cleaner, safer choices. If you stay on the east side this is about the nicest hotel you'll find...unfortunately that's not saying much. Thin walls mean you have to listen to your neighbors, tv reception is spotty, "clean" bedding is not... More 

Was this review helpful? Yes
Carol H, Director of Sales at Ashmore Inn & Suites, responded to this review

Dear Reem K, Thank you so much for taking the time out of your busy schedule to write a review we really appreciate all feedback. I truly apologize for your disappointing stay with us Unfortunately it really doesn't make that much of a difference on which side a town East or West you stay as most of them are off... More 

Houston, Texas
Level Contributor
115 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 1 week ago

Just a stop over in Amarillo. Location was good with easy freeway access. Beds were comfy. Carpet is disgusting in hallways. Breakfast is comparable to other hotels but nothing outstanding. There was a nice outside area but we did not have a view

Was this review helpful? Yes
Carol H, Director of Sales at Ashmore Inn & Suites, responded to this review

Dear Libby J6789 Thank you so much for taking the time out of your busy schedule to write a review. I am happy that your bed was comfortable . W would love to Wow our guest. I apologize for our carpet but the good news is we are renovating our property very soon and we will have new carpet. Please... More 

Kansas City, Missouri
Level Contributor
54 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband booked this hotel prior to our trip and had read some good reviews. As we got closer on our road trip, I read some not as positive reviews. We have been delighted since we checked in. The front desk staff was friendly and nice. Our room is spacious, clean and comfortable. This is not a 5 star hotel... More 

Was this review helpful? Yes
Carol H, Director of Sales at Ashmore Inn & Suites, responded to this review

Hello Barbara F, Thank you so much for your positive feedback, we really appreciate you taking the time out of your busy schedule to reach out to us.I am so excited that you enjoyed your stay and we look forward to your return visit and we are going to get a face lift very soon. Warm Regards, Carol Hall More 

Midlothian, Texas
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel when traveling through Amarillo 4 times in the last 8 years. We have usually had a decent experience here. This last time was not the case. The exterior of the hotel has a nice appearance. The lobby is nice and the staff was polite. Check in went smooth. Our opinion started to decline when... More 

Was this review helpful? Yes
Carol H, Director of Sales at Ashmore Inn & Suites, responded to this review

Good morning David W , Thank you so much for your feedback on your visit to our hotel. I really and truly apologize for all your negative experiences with us.We are in the process, and the first stages of renovating our hotel. We hope that you will visit us when we have completed our renovation on our hotel. It would... More 

Toronto, Ontario
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Staff were pleasant and the room was very comfortable. We were there, seemingly, at a busy time in Amarillo as many rooms at various locations were booked solidly, so we were pleased to have arrived moments after they had received a number of cancellations from some airline staff, allowing us to get one of the rooms: Granted the time it... More 

Was this review helpful? Yes
Carol H, Director of Sales at Ashmore Inn & Suites, responded to this review

Dear M C Thank you so much for taking time out of your busy schedule to reach out to us. Your feedback is very important to us. Our customer service is one of our main goals. I apologize for your frustrating experience at the front desk. We are training a few new team members and I think we can improve... More 

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