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All 66 Amarillo hotels

Extended Stay America - Amarillo - West

2.0 of 5 Hotel   |   2100 Cinema Drive, Amarillo, TX 79124
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48%
Ranked #31 of 66 hotels in Amarillo
A recent review
3 of 5 stars reviewed 6 days ago
Valerie F George Town, Grand Cayman
  • Overview
  • Reviews (48)
  • Photos (35)
  • Amenities
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  • Room tips (11)
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48 people have reviewed this hotel

Traveler rating
    15
    8
    13
    7
    5
See reviews for
12
9
5
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
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English first
George Town, Grand Cayman
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This is a good value hotel. I only stayed one night as I was passing through, and it was perfect for a bed to sleep in. Not the cleanest room as there were hairs everywhere. Outdated, especially in the bathroom, but like I said, it was just a place to sleep. Breakfast was a nice bonus. Just some grab and... More

Was this review helpful? Yes
Grapevine, Texas
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

This is a get what you pay for type deal. It will get the job done, but don't expect Holiday Inn Express type cleanliness and amenities. Unfortunately, my room was dirty and had an unpleasant smell, but I have stayed in worse. Like I said, you shouldn't expect too much for less than $50.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Amarillo - West, responded to this review

Thank you for your recent review of your stay. We are glad that you found our hotel to be a good value; however, we are disappointed to hear that our level of cleanliness did not meet your standards. To make sure your experience is not repeated, we will be working on a new cleaning procedure with our housekeeping team. We... More

Port Arthur, Texas
Contributor
16 reviews 16 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Booked it through Hotwire. Got awesome deal and this Is good value for money. I was happy with the reception and breakfast is grab n go. I got smoking room as hotel was over booked and still was able to sleep well. It has lot of eat out option near by.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Amarillo - West, responded to this review

We appreciate you taking the time to write a review of your experience with us. We are glad that we could provide you with a comfortable, affordable stay. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope we have the opportunity to see you again in the future. More

Contributor
17 reviews 17 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 26, 2014

I booked this stay on Hotwire. I got a very good deal on the room and as my final night of a 4 day moving trip this was by far the best stay. It was convient right off I-40 lots of restaurants within walk distance. (Which we did walk to) In our first room the window wouldn't go down but... More

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 13, 2014

I loved the genuinely friendly staff, new contemporary look and appreciate the Grab & Go breakfast! Best location to walk to the movie theatre next door and restaurants within walking distance. The mall and shops are minutes away too! Sara was an excellent staff member who was genuinely friendly and very helpful. A+ service!! Thanks for making me feel at... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Amarillo - West, responded to this review

Traci - Thank you so much for posting such a great review of our hotel. I am thrilled to hear that you enjoyed our friendly, helpful staff and our great location during your visit with us. As well, I'm glad that you were pleased with our updated look and our grab-and-go breakfast. I will be sure to share your kind... More

Sunray, Texas, USA
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 2, 2014

I stayed at this location 5/1/14 after booking my room on (www.hotwire.com). It was one of those "pay before we tell you where you're going to stay, and save money" sort of deals. I'm usually a frequent LaQuinta Inn guest with my family - so I took a chance since I was traveling alone and wasn't really that particular about... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Amarillo - West, responded to this review

I appreciate you taking the time to write such a wonderful review of our hotel. I'm glad that you enjoyed your clean, comfortable room during your visit. As well, it's great to hear that you were pleased with your fully equipped kitchen. Please know that toiletries are available at the front desk, should you need them in the future. Thank... More

Hurst, Texas, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 2, 2014

We got there late, so it was not possible to change hotels that night, but we changed the following day! The entire property looked dirty. The 'grab and go' "breakfast" is a joke! For a property that is priced in line with select service properties, Extended Stay is WAY OVERPRICED for what it offers. Additionally, the construction appeared to be... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Amarillo - West, responded to this review

Thank you for your recent review of your stay. I am sorry that you experienced noise disturbances during your visit. As well, I apologize that our staff did not attend to your needs in a professional manner. I will be reviewing your comments with our staff to ensure your experience is not repeated. We continually work to improve our hotel,... More

Aurora, Colorado
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 24, 2014

We only stayed here for one night but we had previously stayed at Extended Stays in Houston TX and in Centennial CO so I had something to compare it to. We arrived late as we drove up through a rare TX ice storm but the front desk staff could not have been more accommodating. We had booked two rooms and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Amarillo - West, responded to this review

Thank you for taking the time to write a review of our hotel. I’m glad that you enjoyed our location and your clean, quiet room. As well, it’s great to hear that you found our entire staff to be friendly during your visit. I will be sure to share your kind remarks with our team. Thank you for choosing Extended... More

Lubbock, Texas
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed March 11, 2014

Very basic and safety is a issue. Sketchy people staying here and parties in this paper thin walled motel made it bad but the worst is the night someone was threatening someone down the hall and said he was going to shoot him with his gun. Yup, I had to stay at this place cause my company put me up... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Amarillo - West, responded to this review

Thank you for taking the time to write a review. I apologize for the noise disturbances that you experienced during your stay with us. I met with the entire staff to review our guest protocol to ensure that your experience is not repeated. If you would like to discuss this issue further, please do not hesitate to contact me at... More

Amarillo
1 review
2 of 5 stars Reviewed January 11, 2014 via mobile

No hot water and internet is not good at all unless you pay $4 a night. If you want to stream on your device, this is not the hotel for you. The water starts out hot, but after 1 minute turns lukewarm then cold. Staff said they would look into the problem, but didn't. I have several other ppl staying... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Amarillo - West, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding the lack of hot water is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have been in contact with our vendor to come up with a solution for the unexpected lack... More

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Additional Information about Extended Stay America - Amarillo - West

Address: 2100 Cinema Drive, Amarillo, TX 79124
Phone Number:
Location: United States > Texas > Amarillo
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Amarillo - West 2*
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Also Known As:
Extended Stay Amarillo
Extended Stay America Amarillo
Amarillo Extended Stay

35 photos of this hotel

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Amenities

Business Center with Internet Access Free Parking Kitchenette Wheelchair access
Hotel Class
Number of rooms
1

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