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All 67 Amarillo hotels

Extended Stay America - Amarillo - West

2.0 of 5 Hotel   |   2100 Cinema Drive, Amarillo, TX 79124
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Extended Stay America - Amarillo - West
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Ranked #31 of 67 hotels in Amarillo
A recent review
3 of 5 stars reviewed 1 week ago
Melody1962
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51 people have reviewed this hotel

Traveler rating
    16
    8
    14
    7
    6
See reviews for
12
9
5
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed yesterday NEW

Pulling into the parking lot I had the creepy feeling of not being safe. The room was supposed to be non - smoking but smelled like an ashtray. I honestly didn't sleep at all! I was so scared I kept thinking someone or something was going to come in and attack. I will never ever stay at an extended stay... More

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

We stayed here by chance last year, and decided to book it for our cross country trip this month. Got a great price online, but when arrived we did not have a King room and were told that we got too good of a deal online and they down graded us to a queen which smelled of smoke; we also... More

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 1 week ago

I'm newly started traveling for work and stayed at a couple hotel around here. Someone told us to stay at the extended stay so went to try it out. Both the managers who are very beautiful and great, very professional. we came in early needing six rooms, but none were ready yet but we had to unload our personal things... More

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George Town, Grand Cayman
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is a good value hotel. I only stayed one night as I was passing through, and it was perfect for a bed to sleep in. Not the cleanest room as there were hairs everywhere. Outdated, especially in the bathroom, but like I said, it was just a place to sleep. Breakfast was a nice bonus. Just some grab and... More

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Grapevine, Texas
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 7, 2014

This is a get what you pay for type deal. It will get the job done, but don't expect Holiday Inn Express type cleanliness and amenities. Unfortunately, my room was dirty and had an unpleasant smell, but I have stayed in worse. Like I said, you shouldn't expect too much for less than $50.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Amarillo - West, responded to this review

Thank you for your recent review of your stay. We are glad that you found our hotel to be a good value; however, we are disappointed to hear that our level of cleanliness did not meet your standards. To make sure your experience is not repeated, we will be working on a new cleaning procedure with our housekeeping team. We... More

Port Arthur, Texas
Contributor
16 reviews 16 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 3, 2014

Booked it through Hotwire. Got awesome deal and this Is good value for money. I was happy with the reception and breakfast is grab n go. I got smoking room as hotel was over booked and still was able to sleep well. It has lot of eat out option near by.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Amarillo - West, responded to this review

We appreciate you taking the time to write a review of your experience with us. We are glad that we could provide you with a comfortable, affordable stay. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope we have the opportunity to see you again in the future. More

Senior Contributor
21 reviews 21 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 26, 2014

I booked this stay on Hotwire. I got a very good deal on the room and as my final night of a 4 day moving trip this was by far the best stay. It was convient right off I-40 lots of restaurants within walk distance. (Which we did walk to) In our first room the window wouldn't go down but... More

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 13, 2014

I loved the genuinely friendly staff, new contemporary look and appreciate the Grab & Go breakfast! Best location to walk to the movie theatre next door and restaurants within walking distance. The mall and shops are minutes away too! Sara was an excellent staff member who was genuinely friendly and very helpful. A+ service!! Thanks for making me feel at... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Amarillo - West, responded to this review

Traci - Thank you so much for posting such a great review of our hotel. I am thrilled to hear that you enjoyed our friendly, helpful staff and our great location during your visit with us. As well, I'm glad that you were pleased with our updated look and our grab-and-go breakfast. I will be sure to share your kind... More

Sunray, Texas, USA
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 2, 2014

I stayed at this location 5/1/14 after booking my room on (www.hotwire.com). It was one of those "pay before we tell you where you're going to stay, and save money" sort of deals. I'm usually a frequent LaQuinta Inn guest with my family - so I took a chance since I was traveling alone and wasn't really that particular about... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Amarillo - West, responded to this review

I appreciate you taking the time to write such a wonderful review of our hotel. I'm glad that you enjoyed your clean, comfortable room during your visit. As well, it's great to hear that you were pleased with your fully equipped kitchen. Please know that toiletries are available at the front desk, should you need them in the future. Thank... More

Hurst, Texas, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 2, 2014

We got there late, so it was not possible to change hotels that night, but we changed the following day! The entire property looked dirty. The 'grab and go' "breakfast" is a joke! For a property that is priced in line with select service properties, Extended Stay is WAY OVERPRICED for what it offers. Additionally, the construction appeared to be... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Amarillo - West, responded to this review

Thank you for your recent review of your stay. I am sorry that you experienced noise disturbances during your visit. As well, I apologize that our staff did not attend to your needs in a professional manner. I will be reviewing your comments with our staff to ensure your experience is not repeated. We continually work to improve our hotel,... More

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Additional Information about Extended Stay America - Amarillo - West

Address: 2100 Cinema Drive, Amarillo, TX 79124
Phone Number:
Location: United States > Texas > Amarillo
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Amarillo - West 2*
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Also Known As:
Extended Stay Amarillo
Extended Stay America Amarillo
Amarillo Extended Stay

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