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Extended Stay America - Amarillo - West

2.0 of 5
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2100 Cinema Drive, Amarillo, TX 79124
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Extended Stay America - Amarillo - West
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Ranked #32 of 69 Hotels in Amarillo
A recent review
4 of 5 stars Reviewed April 6, 2015
ShadraB South Jordan, Utah
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61 Reviews from our TripAdvisor Community

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    9
    7
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15
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Sioux Falls, South Dakota
Senior Contributor
37 reviews 37 reviews
28 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We only stayed here as a stopping point on a long drive. We arrived at 3am and left after getting a few hours sleep. It served it's purpose and I would not have wanted to stay much longer. Our room didn't look the cleanest but I was tired and didn't want to even look around the room. It smelt terribly... More 

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South Jordan, Utah
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 6, 2015

Had a great stay and extra special service from the manager who had just come from Indianapolis. Made sure we had everything we needed, really made our night after we'd been on the road for the days. Service really goes a long way, but the rooms themselves are fabulously comfortable and the wifi rocked. Will stay again if I'm ever... More 

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Manager_11525, General Manager at Extended Stay America - Amarillo - West, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with the guest service you received while at our hotel. I’m pleased that you enjoyed our comfortable rooms as well. Thank you again for posting your review. I do hope that you will return to our hotel, or... More 

Fort Hood, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 16, 2015

I booked this room for me and my family as a resting stop, after driving across Texas. As soon as I walked into this place it smelled like cigarette smoke. I was hoping that my room would not be as bad but I was not so lucky. I had to open the windows on a cold night because I started... More 

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1 review
5 of 5 stars Reviewed February 3, 2015

I booked the room 1 hour before, they gave to me an upgrade, my wife, my dog and me are very happy to be here for rest. I was surprised about the staff in the room because you have there a microwave and refrigerator for make a meal

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Fayetteville, Arkansas
Top Contributor
318 reviews 318 reviews
33 hotel reviews
110 helpful votes 110 helpful votes
5 of 5 stars Reviewed December 2, 2014

We were surprised at how good and inexpensive this hotel is. We have not found a wonderful place to stay in Amarillo, but this hotel was good. It was well located close to restaurants and the mall. It was clean and the bed comfortable. Since we were just here on the road to other destinations this hotel was great for... More 

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Manager_11525, Manager at Extended Stay America - Amarillo - West, responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our hotel. Our team is committed to satisfying our guests, so we are very thankful for your feedback. If you have any additional feedback, please reach out to me at amr@extendedstay.com. I do hope that you will return to... More 

1 review
5 of 5 stars Reviewed November 25, 2014

extended stay America in amarillo has great rates. The location is outstanding. The rooms are clean they are like a home away from home. The service is great it has been everything I expected and more.

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Jacksonville, Florida
Contributor
20 reviews 20 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed November 23, 2014 via mobile

My husband had been staying here for several months. In the beginning this hotel was very good. It has since gone downhill. When I stayed there with him I could not believe the condition of his room. Since he was long term, he only got maid service once a week. It had been cleaned a day prior to my arrival.... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Amarillo - West, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad to hear that you found our staff to be friendly and helpful during your visit with us. I will be sure to share these kind words with them. Still, I apologize for the cleanliness issues you encountered during your stay. I will be meeting... More 

Contributor
13 reviews 13 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 22, 2014

There were eleven of us in three rooms so each room was pretty full, but we came through it pretty well. The staff was friendly and the grab an go breakfast was open not all day, but beyond the closing time which was nice. I saw one of the staff help an older guest try and move minutes between his... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Amarillo - West, responded to this review

The staff and I read your comments about your stay with us. Thank you for your kind comments. I am pleased to read that our staff was friendly and that your enjoyed your stay overall. Your feedback helps us to continue to work on providing an exceptional stay for all of our guests. If you have any additional feedback, we... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 18, 2014

Jo in housekeeping is great. She is accommodating and very helpful. She cleans awesome. Crystal the manager is a fun and easy to deal with. Front desk ladies Hayley and Sandra are also great people also.

Was this review helpful? Yes 1
San Gabriel, California
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 24, 2014

The hotel management was great, but I asked for a Non Smoking room and the room smelled of smoke. Maids never came to clean the room, so I had all my bath towels dirty on the floor and no toilet paper. You get what you paid for.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Amarillo - West, responded to this review

Dan - Thank you for taking the time to tell us about your stay. We are disappointed to hear that you were not informed of our housekeeping policies; however, we are glad that you found our staff to be very helpful. We include housekeeping services for our guests staying 8 days or more; however, you can always get fresh towels... More 

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