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All 66 Amarillo hotels

Extended Stay America - Amarillo - West

2.0 of 5 Hotel   |   2100 Cinema Drive, Amarillo, TX 79124
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Extended Stay America - Amarillo - West
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Ranked #34 of 66 hotels in Amarillo
A recent review
4 of 5 stars reviewed 3 weeks ago
Cadygirl Aurora, Colorado
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42 people have reviewed this hotel

Traveler rating
    12
    7
    12
    6
    5
See reviews for
11
6
5
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Hurst, Texas, United States
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 2 weeks ago

We got there late, so it was not possible to change hotels that night, but we changed the following day! The entire property looked dirty. The 'grab and go' "breakfast" is a joke! For a property that is priced in line with select service properties, Extended Stay is WAY OVERPRICED for what it offers. Additionally, the construction appeared to be... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Amarillo - West, responded to this review

Thank you for your recent review of your stay. I am sorry that you experienced noise disturbances during your visit. As well, I apologize that our staff did not attend to your needs in a professional manner. I will be reviewing your comments with our staff to ensure your experience is not repeated. We continually work to improve our hotel,... More

Aurora, Colorado
Contributor
16 reviews 16 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We only stayed here for one night but we had previously stayed at Extended Stays in Houston TX and in Centennial CO so I had something to compare it to. We arrived late as we drove up through a rare TX ice storm but the front desk staff could not have been more accommodating. We had booked two rooms and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Amarillo - West, responded to this review

Thank you for taking the time to write a review of our hotel. I’m glad that you enjoyed our location and your clean, quiet room. As well, it’s great to hear that you found our entire staff to be friendly during your visit. I will be sure to share your kind remarks with our team. Thank you for choosing Extended... More

Lubbock, Texas
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed March 11, 2014

Very basic and safety is a issue. Sketchy people staying here and parties in this paper thin walled motel made it bad but the worst is the night someone was threatening someone down the hall and said he was going to shoot him with his gun. Yup, I had to stay at this place cause my company put me up... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Amarillo - West, responded to this review

Thank you for taking the time to write a review. I apologize for the noise disturbances that you experienced during your stay with us. I met with the entire staff to review our guest protocol to ensure that your experience is not repeated. If you would like to discuss this issue further, please do not hesitate to contact me at... More

Amarillo
1 review
2 of 5 stars Reviewed January 11, 2014 via mobile

No hot water and internet is not good at all unless you pay $4 a night. If you want to stream on your device, this is not the hotel for you. The water starts out hot, but after 1 minute turns lukewarm then cold. Staff said they would look into the problem, but didn't. I have several other ppl staying... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Amarillo - West, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding the lack of hot water is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have been in contact with our vendor to come up with a solution for the unexpected lack... More

TEXAS
Top Contributor
61 reviews 61 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 11, 2013

My husband and I needed to catch some sleep before heading on to New Mexico. We got a great deal on this hotel at price grabber. Our room was clean, beds were fine, and we liked having a mini kitchen. The manager on staff that evening was friendly and helpful. We didn't mind the grab and go breakfast at all.... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Amarillo - West, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about the cleanliness of our rooms and the friendliness of our staff. I truly appreciate your comments regarding our free grab-and-go breakfast as well! Once more, thank you for posting your review. We look forward to having you visit with us again... More

Albuquerque, New Mexico
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 30, 2013 via mobile

We checked into this hotel at 2 am on a sat morning. After looking around we found hair, blood stains, other brown stain s and dirt all over the carpet to the point where I could not take off my shoes. I travel for a living, been in 30 different countries and stayed in 100s of hotels in the US... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Amarillo - West, responded to this review

I appreciate you bringing your experience to our attention. Please accept our most sincere apologies for the state of the carpet in your room. In response to your feedback, I am replacing the carpet and recliner in that room immediately. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you would... More

Oklahoma City, Oklahoma
1 review
1 of 5 stars Reviewed November 20, 2013

My two nights were the worse I have ever spent in a hotel. The staff was rude and did not offer any help. You have to lie to say what they have is a breakfast. I will quit my job before I stay here again and certainly would never let any friends stay here,

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Amarillo - West, responded to this review

Your review for our hotel was recently brought to my attention. It upsets me to hear that our staff did not provide you with friendly customer service. In response, I am going to coach the entire team on how to better assist our guests and do so in a professional manner moving forward. Still, I am glad that you enjoyed... More

Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 1, 2013

We stayed at the Amarillo Extended Stay the night before we moved to Dallas. We got the lowest priced room to get a feel, and found it to be much like a regular motel room...and too small for the "extended stay" we anticipated while house-hunting in Dallas. Sara at the front desk was particularly helpful in finding a suite for... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Amarillo - West, responded to this review

Thank you for posting such a wonderful review! I truly appreciate your comments regarding the helpfulness of our staff. We strive to provide every guest the best possible experience while staying at our hotel. Thank you for choosing Extended Stay Hotels. We hope to see you again soon! More

Dalhart, Texas
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 29, 2013 via mobile

This hotel has improved greatly since our first stay; we had given it another chance and were delighted to find after booking a room here with price line after outpatient surgery that this was genuinely a great deal and very economically priced to meet our needs. The guest desk employees were very accommodating & got my husband into our room... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Amarillo - West, responded to this review

Thank you so much for sharing your experience with us. I'm so pleased to hear that you found your stay to be economical and that the staff was able to assist with getting your husband into a room quickly. Also, I am glad that you found our grab-and-go breakfast and fully-equipped kitchens convenient for your stay. Once more, thank you... More

Wichita Falls, Texas, USA
1 review
3 of 5 stars Reviewed September 18, 2013

The motel is an average Extended Stay with there being some of the staff that is not always the most helpful. However, Amber at the front desk is always pleasant and will to do what she can to make your stay the best it can be. It is a good place for the price.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Amarillo - West, responded to this review

Curtis - The team and I appreciate your kind remarks. It's great to hear that the members of our staff was pleasant to you overall and that your stay was enjoyable. We would love to see you again, should your travels bring you back to our area. More

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Additional Information about Extended Stay America - Amarillo - West

Also Known As:
Extended Stay Amarillo
Extended Stay America Amarillo
Amarillo Extended Stay
Address: 2100 Cinema Drive, Amarillo, TX 79124
Phone Number:
Location: United States > Texas > Amarillo
Amenities:
Business Center with Internet Access Free Parking Kitchenette Wheelchair access
Hotel Style:
Ranked #34 of 66 hotels in Amarillo
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Amarillo - West 2*
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