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Holiday Inn Amarillo West Medical Center

#11 of 69 Hotels in Amarillo
Certificate of Excellence
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8231 Amarillo Blvd West, Amarillo, TX 79124
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Holiday Inn Amarillo West Medical Center
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450 Reviews from our TripAdvisor Community

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McKinney, Texas, United States
Level Contributor
10 reviews
5 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

This is one of the cleanest hotels in Amarillo. I travel here often for business and many of the hotels are weathered. It has been quite a while since I have stayed in a Holiday Inn. Nice rooms and comfortable bed. Full service restaurant and bar with $9.99 breakfast buffet. Only negative is a the Internet connection. Lost it several... More 

Helpful?
Thank Lisa_Recommends_This
paul_contomanolis, General Manager at Holiday Inn Amarillo West Medical Center, responded to this review

Thank you for your excellent review of our property, We are happy that you enjoyed your stay and our hotel service. The internet is currently being upgraded to include higher bandwidth and new equipment to correct the problems you experienced. We look forward to servicing your travel needs again when visiting Amarillo. Paul C General Manager More 

Conroe, Texas
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We have enjoyed staying at this hotel for 3 years now. The chef, Chris, is very accommodating for my vegan wife and last year he made the most amazing beef bourguignon dinner. The hotel is clean, conveniently located to Soncy businesses and the staff is very pleasant.

Helpful?
Thank Sevenodds
paul_contomanolis, General Manager at Holiday Inn Amarillo West Medical Center, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I will pass on your kind words to our Chef, Chris. We hope you will visit us again. Sincerely Paul C General Manger More 

Arlington, Texas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed December 29, 2015

Have stayed here for the past few years as an overnight stay en route to Santa Fe. Has always been a great stay in a clean room with breakfast included; however, the most recent stay was in a sub par room with lots of blemishes ( restroom door with lots of touch up paint, stains on walls) and checking into... More 

Helpful?
Thank ocarmona
IHGCare, Guest Relations Manager at Holiday Inn Amarillo West Medical Center, responded to this review

Dear ocarmona, Thank you for your recent stay and for taking the time to write us a review. We greatly appreciate your loyalty to our brand and Hotel. I am very sorry to see you did not enjoy your overall experience with us especially with the condition of the room. We take all of the reviews we receive very seriously... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 2, 2015 via mobile

On the last morning of my stay I decided to stay up in my room and get some work done before heading down for a late breakfast since my hotel shuttle was not leaving until 10. When I arrived downstairs around 930 the staff was cleaning up the breakfast so I started to head back to my room. One of... More 

Helpful?
1 Thank Jescott81
Brett S, General Manager at Holiday Inn Amarillo West Medical Center, responded to this review

DearJescott81 – Thank you for taking the time to recommend our property online. I have shared your accolades with our Flame Bistro staff and they are truly appreciative of your kind words and support. Our staff truly distinguishes us from the competition and we truly believe they are the best in Amarillo Kindest Regards – Brett Sundstrom | General Manager More 

Fayetteville, Arkansas
Level Contributor
414 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
5 of 5 stars Reviewed December 2, 2015

This was a very good experience and a welcome one at the end of a tiring day of driving. The hotel was fine; the room was comfortable and clean. It was well appointed and well decorated. It just made one feel good to stay in such a nice place.

Helpful?
Thank 46749
Brett S, General Manager at Holiday Inn Amarillo West Medical Center, responded to this review

Dear 46749 – Thank you for taking the time to recommend our property online. I was pleased to read that you found the Holiday Inn West Medical Center to be the best in Amarillo. I shared your accolades with our staff as they will truly appreciate your kind words and support. Kindest Regards – Brett Sundstrom | General Manager More 

Crowley, TX
Level Contributor
188 reviews
151 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
3 of 5 stars Reviewed November 29, 2015

We recently spent one night at this property in a room with 2 queens. The room was clean enough and the beds/pillows were comfortable. The cons are that it doesn't matter what we set the temp on, it would always bump up to 75 degrees (which is too warm for our taste); and in the morning when my husband went... More 

Helpful?
Thank TXLuv2Travel
Shree W, General Manager at Holiday Inn Amarillo West Medical Center, responded to this review

Dear TXLuv2Travel – Thank you for your recent posting as well as your business. I wanted to apologize for the non-functioning thermostat you had in your guest room. As for the breakfast charges you are correct, our full service breakfast buffet is not complimentary and our website does not state that we offer complimentary breakfast. I do understand your point... More 

Farwell, Texas
2 reviews
5 of 5 stars Reviewed November 23, 2015

Have stayed here many times on business. Each time the check-in process seems to take a little time, but the staff tends to details. The main attractions here is the lounge which is difficult to find in most business hotels anymore. The lead bartender, Kristi, is just fantastic. Once you have been in 1 time, she remembers your preferred beverage... More 

Helpful?
Thank Farwell62
Shree W, General Manager at Holiday Inn Amarillo West Medical Center, responded to this review

Dear Farwell62 – I was glad to read that your stay at the Holiday Inn West Medical Center was a “fabulous experience”. Our staff is what truly distinguishes us from our competition and would agree with your comments that Kristi is fantastic. We hope to see you soon Kindest Regards | Brett Sundstrom More 

Houston, Texas
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed November 21, 2015

We stayed in room 317. Imagine the noise when you blow across a bottle top and make that as loud as you can and that is the noise the hole in the window made all night when the wind blows past the window. It has kept me up all night, competing with the loudest air com unit you can think... More 

Helpful?
Thank James H
Shree W, General Manager at Holiday Inn Amarillo West Medical Center, responded to this review

Dear James H – thank you for your feedback regarding your guest room window and HVAC unit. I assure you that this is not the quality of product that we provide at the hotel and I have shared your post with my maintenance team. I would welcome an opportunity to discuss your stay in greater detail. Sincerely – Brett Sundstrom... More 

O'Brien, FL
Level Contributor
88 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed November 5, 2015

Rooms are available after 3:00 in the afternoon. The computers are not set up if you have a conference to check in before. Ask for a room with an odd number with a view of the parking lot as the even number rooms face the trash containers. Nice meeting room. Our room had older furniture and a desk chair too... More 

Helpful?
Thank dovewood
Shree W, General Manager at Holiday Inn Amarillo West Medical Center, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. More 

Tulsa, Oklahoma
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed October 28, 2015

This hotel cannot get your reservation correct. First we were told we had a room booked with two queen beds and a couch pull out so we could get 5 of us in one room. Upon arriving, we find out this type of room doesn't exist/isn't an option at this hotel, so how did this even get booked? Due to... More 

Helpful?
Thank Sara G
Shree W, General Manager at Holiday Inn Amarillo West Medical Center, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. More 

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