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Holiday Inn Amarillo West Medical Center

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8231 Amarillo Blvd West, Amarillo, TX 79124
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Holiday Inn Amarillo West Medical Center
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Holiday Inn Amarillo West Medical Center
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395 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Albuquerque
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel overall looks nice and well maintained, but the room odor will put you off. Very musty. Also, I purposely booked a full service Holiday Inn because they have a restaurant and I enjoy a cooked to order breakfast. Well guess what...the only breakfast they had was a buffet. If I wanted that I would've stayed at a Holiday... More 

Was this review helpful? Yes
Shree W, General Manager at Holiday Inn Amarillo West Medical Center, responded to this review

Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our upper management so that we can continue to improve our services. More 

Frisco, Texas
Top Contributor
123 reviews 123 reviews
27 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

The staff was very helpful at check in, check in was quick and uneventful. The room was very good except for a very loud fridge. There is a small bar and restaurant area, but there are a number of restaurants within easy walking distance. Great place for a quick overnight stop.

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Shree W, General Manager at Holiday Inn Amarillo West Medical Center, responded to this review

Thank you for your kind words. We take pride in our service. We hope to see you again soon. More 

Midland, Texas
Top Contributor
125 reviews 125 reviews
23 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Was there on business and was warmly greeted by the front lobby people. I had made reservations for 3 rooms and they had them ready and offered to keep the keys for the two others so they would be able to get into their rooms without me coming down to give them their keys. The hotel is fairly new and... More 

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Shree W, General Manager at Holiday Inn Amarillo West Medical Center, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope to see you again soon. More 

Austin
Top Contributor
67 reviews 67 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stopped here as an overnight stay while travelling. Our room met our expectations, breakfast next morning was ample, sleep quality was sufficient for hitting the road for the next day. So, for just stopping at a place that you may not see again for years, it worked well for us. Now, it is a little tricky as there is... More 

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Shree W, General Manager at Holiday Inn Amarillo West Medical Center, responded to this review

Thank you for your kind review. We are very happy that you stayed with us and enjoyed your stay. We look forward to seeing you again in the future. More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Ok so we got a king suit nice room. Check in was easy. Then came time for check out. They put a hold on the card for the amount of the stay and said we have to pay the money to be able to leave. So they are double charging is to stay here. The female at the desk is... More 

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Shree W, General Manager at Holiday Inn Amarillo West Medical Center, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay. I am not sure how exactly you were paying but the standard it that the card is authorized, then charged the next day. The authorization will drop off after 5 to 7 business days. I hope this helps with the confusion. Feel... More 

Portland, Oregon
Top Contributor
96 reviews 96 reviews
28 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stopped here for one night while driving back west from the east coast. We wanted a good hotel on the west side of town so that we could avoid rush hour in the morning. This is a new neighborhood with lots of construction. The hotel was fine and the neighborhood chain restaurants were convenient. The hotel is under new... More 

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Shree W, General Manager at Holiday Inn Amarillo West Medical Center, responded to this review

Thank you for your kind review of the hotel. We take pride in making our guests happy. More 

Denver, Colorado, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This was a very clean, with great amenities. We only stayed there one night on our way back to Co. from Louisiana and we would stay there again! The beds were very comfortable. The design of the rooms was very convenient. The people at the front desk were very helpful and friendly!

Was this review helpful? Yes
Shree W, General Manager at Holiday Inn Amarillo West Medical Center, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Sincerely, More 

Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We have stayed at this property numerous times in the past and I have to say the changes from our last stay 6 months ago until last night, 4/6/2015, are quite disappointing. First & foremost, the property was dirty and smelled. Due to our IHG status, we were upgraded and the room we were upgraded to was very dusty smelling... More 

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Shree W, General Manager at Holiday Inn Amarillo West Medical Center, responded to this review

Thank you for your review. We are making changes with the breakfast. Due to being a full service Holiday Inn and not an Express we have begun charging as is the normal procedure for full service properties. We are sorry for the inconvenience this caused. Unfortunately there are three buildings that are being built around us and it is defiantly... More 

Birkenhead, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed for one night on our way to Las Vegas. Great choice the hotel has a good restaurant or Salty Steak & Kubichi Japanese restaurants v close by. Our room on the top floor was excellent 2 x Queen size beds that were very comfortable with good quality linen sheets. The bar was a real buzz with some very... More 

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Shree W, General Manager at Holiday Inn Amarillo West Medical Center, responded to this review

Thank you for your kind review. We are pleased to hear you enjoyed your stay and having a good time at the bar with the many other patrons. More 

Plano, Texas
Contributor
16 reviews 16 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Picked this hotel due to the normally trustworthy TripAdvisor reviews, and a requirement to have a bar/room service... but so far... it's not living up to expectations.... Front desk staff are lovely, and it is very clean but.... I booked on bookings.com.... I expected a walk-in shower..there was none...hotel staff stated they can't be held responsible for what a 3rd... More 

Was this review helpful? Yes
Shree W, General Manager at Holiday Inn Amarillo West Medical Center, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as we try to live up to the standards we have control over. We have recently made some changes to our restaurant, since we are a full service hotel we will now be charging for the breakfast. I apologize for the bar... More 

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