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Holiday Inn Express Hotel & Suites Amarillo South

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6701 Hollywood Rd., Amarillo, TX 79119
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Amarillo South
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78 Reviews from our TripAdvisor Community

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Traveler rating
    27
    19
    12
    13
    7
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15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (78)
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    (25)
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New Rochelle, New York
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago

The lobby was nice, and the staff was friendly, but it was down hill after that. I requested a 1st floor room. Sadly they placed me next to the House keeping and laundry room. The odor of cleaning supplies was enough to almost knock someone out! Went to go close the curtains, they fell on top of me. Then came... More 

Was this review helpful? Yes
Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night and the hotel property was clean outside and inside. Breakfast was good. Beds were very comfy and rooms were modern and clean. Located next to a big cinema and go kart / mini golf but far enough away it's quiet at night. Has truck parking behind the hotel on the street. Hotel staff was very... More 

Was this review helpful? Yes
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This Holliday Inn is clean and well serviced. Hotel front staff was very accommodating. The room was very clean and the service was "as to be expected". There were no complaints. The hotel is easily accessible to restaurants and away from the city traffic but took no time to get back on the highway home.

Was this review helpful? Yes
Kristina M, General Manager at Holiday Inn Express Hotel & Suites Amarillo South, responded to this review

Thank you for your kind review and we are so happy you had an enjoyable stay with us. We take pride in our service and cleanliness and we are pleased that you were able to see the quality our staff takes pride in providing. We do hope to see you again in the near future. Kristina Morgan (General Manager) More 

Allen
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed July 23, 2015

We pre-paid for our hotel room and then they proceeded to charge us 3 times on our credit card, refunding 2 of them but failed to refund the last one. We only owed $25 dollars for a pet but still no refund on the rest of the bill. Very frustrating! Watch your charges at this hotel.

Was this review helpful? Yes
Kristina M, Front Office Manager at Holiday Inn Express Hotel & Suites Amarillo South, responded to this review

Thank you so much for taking the time to write us a review in regards to your recent stay with us. Please accept our sincere apologies for incorrectly charging you. We value your concerns and would really love the chance to correct it. We appreciate the comments we receive from our guests, as it allows us the opportunity to improve... More 

College Station
2 reviews
2 of 5 stars Reviewed July 13, 2015

We have stayed at this hotel probably six times in the last year and a half. This past stay was very disappointing. The room was not as clean on checkin as in the past. We stayed 3 nights and nothing was done during that time but make the bed. The last night even that wasn't finished. The top of the... More 

Was this review helpful? Yes
Kristina M, General Manager at Holiday Inn Express Hotel & Suites Amarillo South, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the rooms cleanliness issues you have experienced during your stay. Rest assured that these issues will be looked into and corrected immediately. We value your comments! Please feel free to contact me directly at the hotel about this matter. I'd love... More 

Abilene, Texas
1 review
2 of 5 stars Reviewed July 11, 2015

Front desk staff was very nice BUT I am not impressed the hotel itself. Bathroom floor had hair on it, it's a fight with TV to change channels, and after 10 mins of trying to get hot water for my shower I finally went to the front desk in which they let me know that it isn't labeled correctly, it's... More 

Was this review helpful? Yes
Kristina M, General Manager at Holiday Inn Express Hotel & Suites Amarillo South, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Kristina... More 

2 reviews
5 of 5 stars Reviewed July 6, 2015

We were passing through and needed a place to sleep for the night and were so happy we stopped here. Great continental breakfast with a big variety for everyone. Lots of stations with fresh food. Large breakfast area. Very clean. Nice water feature in lobby. Nice comfy queen size beds. Great stay.

Was this review helpful? Yes
Kristina M, General Manager at Holiday Inn Express Hotel & Suites Amarillo South, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kristina Morgan More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 30, 2015 via mobile

Quiet room, good nights sleep, great variety at breakfast. Staff very friendly, even waited past the regular time to put breakfast foods away when my elderly grandmother had not yet had breakfast because she got mixed up on time. Then when she came down the staff member assisted her in getting her food to the table. Pool was clean, good... More 

Was this review helpful? Yes
Kristina M, General Manager at Holiday Inn Express Hotel & Suites Amarillo South, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I will be pleased to share your comments with our staff. We hope you will visit us again. Sincerely, Kristina Morgan General Manager More 

Kemp, Texas, United States
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 22, 2015

Wow- If you are looking for great location only, this would be the property. Carpet was dirty, Bathroom had mildew shower & to top it off shower curtain smelled sour - just not up to Holiday Inn Express Quality - Do NOT stay here - Holiday inn should take down the sign. Property not worthy of their name!

Was this review helpful? Yes
Kristina M, Manager at Holiday Inn Express Hotel & Suites Amarillo South, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Kristina... More 

Parkers Crossroads, Tennessee
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 21, 2015

Good highway location. Clean. Friendly front desk. I guess it must have been a sold out weekend. $175 is allot for this property. Breakfast the standard, included breakfast. Pet friendly is good, only $25 surcharge.

Was this review helpful? Yes
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