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Holiday Inn Express Hotel & Suites Amarillo South

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6701 Hollywood Rd., Amarillo, TX 79119
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Holiday Inn Express Hotel & Suites Amarillo South
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Holiday Inn Express Hotel & Suites Amarillo South
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75 Reviews from our TripAdvisor Community

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Traveler rating
    26
    18
    11
    13
    7
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26
21
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14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (25)
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    (7)
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Allen
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We pre-paid for our hotel room and then they proceeded to charge us 3 times on our credit card, refunding 2 of them but failed to refund the last one. We only owed $25 dollars for a pet but still no refund on the rest of the bill. Very frustrating! Watch your charges at this hotel.

Was this review helpful? Yes
Kristina M, Front Office Manager at Holiday Inn Express Hotel & Suites Amarillo South, responded to this review

Thank you so much for taking the time to write us a review in regards to your recent stay with us. Please accept our sincere apologies for incorrectly charging you. We value your concerns and would really love the chance to correct it. We appreciate the comments we receive from our guests, as it allows us the opportunity to improve... More 

College Station
2 reviews
2 of 5 stars Reviewed 3 weeks ago

We have stayed at this hotel probably six times in the last year and a half. This past stay was very disappointing. The room was not as clean on checkin as in the past. We stayed 3 nights and nothing was done during that time but make the bed. The last night even that wasn't finished. The top of the... More 

Was this review helpful? Yes
Kristina M, General Manager at Holiday Inn Express Hotel & Suites Amarillo South, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the rooms cleanliness issues you have experienced during your stay. Rest assured that these issues will be looked into and corrected immediately. We value your comments! Please feel free to contact me directly at the hotel about this matter. I'd love... More 

Travelers are raving about these Amarillo hotels

Abilene, Texas
1 review
2 of 5 stars Reviewed 3 weeks ago

Front desk staff was very nice BUT I am not impressed the hotel itself. Bathroom floor had hair on it, it's a fight with TV to change channels, and after 10 mins of trying to get hot water for my shower I finally went to the front desk in which they let me know that it isn't labeled correctly, it's... More 

Was this review helpful? Yes
Kristina M, General Manager at Holiday Inn Express Hotel & Suites Amarillo South, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Kristina... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

We were passing through and needed a place to sleep for the night and were so happy we stopped here. Great continental breakfast with a big variety for everyone. Lots of stations with fresh food. Large breakfast area. Very clean. Nice water feature in lobby. Nice comfy queen size beds. Great stay.

Was this review helpful? Yes
Kristina M, General Manager at Holiday Inn Express Hotel & Suites Amarillo South, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kristina Morgan More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Quiet room, good nights sleep, great variety at breakfast. Staff very friendly, even waited past the regular time to put breakfast foods away when my elderly grandmother had not yet had breakfast because she got mixed up on time. Then when she came down the staff member assisted her in getting her food to the table. Pool was clean, good... More 

Was this review helpful? Yes
Kristina M, General Manager at Holiday Inn Express Hotel & Suites Amarillo South, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I will be pleased to share your comments with our staff. We hope you will visit us again. Sincerely, Kristina Morgan General Manager More 

Kemp, Texas, United States
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 22, 2015

Wow- If you are looking for great location only, this would be the property. Carpet was dirty, Bathroom had mildew shower & to top it off shower curtain smelled sour - just not up to Holiday Inn Express Quality - Do NOT stay here - Holiday inn should take down the sign. Property not worthy of their name!

Was this review helpful? Yes
Kristina M, Manager at Holiday Inn Express Hotel & Suites Amarillo South, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Kristina... More 

Parkers Crossroads, Tennessee
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 21, 2015

Good highway location. Clean. Friendly front desk. I guess it must have been a sold out weekend. $175 is allot for this property. Breakfast the standard, included breakfast. Pet friendly is good, only $25 surcharge.

Was this review helpful? Yes
Colorado Springs, Colorado
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 10, 2015

I get through Amarillo twice a year for work (on my way to Dallas and on my way home). I always stay at Holiday Inn/Holiday Inn Express properties as I'm a huge fan of their priority club program. I have tried a few different hotels in the Amarillo area and on my most recent trek through I decided to give... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Amarillo South, responded to this review

Dear Joe H, Thank you for taking the time to write your review. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. It is nice to see that you have regarded our friendly front desk. However, it is regrettable if the condition of the room type received,... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 26, 2015

We found this on Trip Advisor- Loved the motel so much we stayed again on the way back home from our trip The bed was very comfortable and the room very clean- Water nice and hot for a much needed bath!! Breakfast was typical but I'm not complaining at all. The staff was very accommodating and friendly- Will stay again... More 

Was this review helpful? Yes 1
Grand Prairie, Texas
Level Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed May 12, 2015

We loved our stay at Amarillo, Texas's Holiday Inn Express South until we got our bill. It seems that the policy of all Holiday Express Hotels is that they raise the daily price of the hotel depending on the number of people staying there. I made the reservation online with a quote of $99. We stayed 4 nights, each night... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Amarillo South, responded to this review

Dear jjhathco, Thank you so much for your review. I would like to express my gratitude for your magnificent remarks that you loved your stay at our hotel. However, we are saddened to find out your dissatisfaction with our pricing. I assure you that the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments.... More 

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