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Baymont Inn & Suites Amarillo

2.5 of 5
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3411 I-40 West, Amarillo, TX 79109 (Formerly Holiday Inn)
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1 room 1 guest
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Baymont Inn & Suites Amarillo
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526 Reviews from our TripAdvisor Community

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Traveler rating
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    117
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    98
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
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    (526)
  • Mar-May only
    (106)
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    (110)
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2 reviews
4 of 5 stars Reviewed yesterday NEW

Yes, the upstairs hall is warm and yes the dining hall was very hot during breakfast, but the free breakfast was ok, there were in fact several choices, the hot items could use improvement but the omelets weren't bad. The staff was friendly and knowledgeable, especially Kathleen who checked us in late at night. She was top notch! The room... More 

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Pryor, Oklahoma
1 review
1 of 5 stars Reviewed 3 days ago NEW

I arrived on 8-18-15 at the front of the property in the midst of a strong thunderstorm. I had contacted a couple other hotels prior to seeing Baymont, of which the others had no vacancy. Instead of getting out in the storm, I had attempted to call 3 times. Initially, I couldn't see into the lobby on my first call,... More 

Review collected in partnership with Baymont Inn & Suites

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Travelers are raving about these Amarillo hotels

Phoenix, Arizona
Level Contributor
4 reviews
2 of 5 stars Reviewed 1 week ago

The room I was assigned had no telephone--the keys given to me did not work in the lock, the outside door also did not work with our key and way never fixed during my stay of overnight. I was locked out 2 times. People at the front dest were not very helpful.

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Baymont I, General Manager at Baymont Inn & Suites Amarillo, responded to this review

Thank you for taking the time to write your review of our property, your comments are very much valued. First, let me apologize for the problems you had with your keys, sometimes they can be quite tricky. I am sure that can be extremely frustrating. We are in the process of updating our phones, and in this process we have... More 

Oslo, Norway
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago

Had some trouble checking in, and got assigned a room with someone already there, and then got the wrong key for another room. The man on staff was clearly stressed and alone at work, but still very friendly and service minded, which saved the situation! We had a smoking room, which smelled REALLY bad, so please make sure you get... More 

Was this review helpful? Yes
Baymont I, General Manager at Baymont Inn & Suites Amarillo, responded to this review

Thank you for choosing our hotel, and for taking the time to write a review! The entire hotel is NON-smoking. If someone smokes in their room we do charge them $150.00, which everyone that checks-in is told that we are a non-smoking hotel. Even with advance notice of the fee every once in awhile we do have a guest that... More 

1 review
5 of 5 stars Reviewed 1 week ago

After 13 hours of continuous driving, the Baymont West provided exactly what I needed to recuperate and return to the road. The room was excellent, the coffee was fresh and the service was on point. The attendant on duty, Kathleen McDaniel, was absolutely amazing. She attendee all of my needs without question.

Was this review helpful? Yes
Baymont I, General Manager at Baymont Inn & Suites Amarillo, responded to this review

Thank you for taking the time to give us your feed back on your stay while you were in Amarillo. We are so glad you enjoyed your stay at our hotel. Thank you for your kind words regarding the service you received from our Front Desk Guest Service Agent., Kathleen. We pride ourselves on superior customer service and I am... More 

lubbock, United States
2 reviews
2 of 5 stars Reviewed 1 week ago

Table light switch broken off, and TV remote battery dead. Staff friendly, and exercise room super, with good breakfast....just need a good maintenance guy!

Review collected in partnership with Baymont Inn & Suites

Was this review helpful? Yes
Baymont I, General Manager at Baymont Inn & Suites Amarillo, responded to this review

Thank you for taking the time to write your review of our property, your comments are very much valued. We are so glad you enjoyed your stay at our hotel. Thank you for your kind words regarding the Friendly Staff. Batteries, unfortunately, do go out without notice, a simple phone call to the front desk and we are able to... More 

Rockford, Illinois
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This place was bad from the get go. I booked the room two weeks out to save us some time. The girl who waited on us was the same one I booked with over the phone. I don't think they pay well because her attitude wasn't good. We got there after driving since 5am thru two time zones and we... More 

Was this review helpful? Yes
Baymont I, General Manager at Baymont Inn & Suites Amarillo, responded to this review

Thank you for taking the time to give us your feedback on your stay while you were in Amarillo. I am sorry to hear that you feel that the front desk attitude stems from their pay. I know personally whether I am making $200,000. 00 or minimum wage that I provide the best customer service and always perform to the... More 

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