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Pyramids Hotel

2.5 of 5 407 South Central Expressway, Allen, TX 75013
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Pyramids Hotel
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Pyramids Hotel
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53 reviews from our community

Traveler rating
    19
    10
    6
    4
    14
See reviews for
21
14
2
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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    (53)
  • Mar-May only
    (10)
  • Jun-Aug only
    (13)
  • Sep-Nov only
    (19)
  • Dec-Feb only
    (11)
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1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed in the room with the living area table and jacuzzi over looking the pool beautiful room. It was nice!! It was clean too. Very nice and quiet also. We didn't eat the breakfast I've seen many complaints about that though.

Was this review helpful? Yes
Denver, Colorado, United States
1 review
5 of 5 stars Reviewed 1 week ago

The hotel I loved it received a good service was very near the house of my friends so the transport was not hard good gym all in all very good I recommend also wanted to say that greeted me the manager personally and very competitive, I gave a good hotel rate as 20 less than it cost

Was this review helpful? Yes
melmougy, General Manager at Pyramids Hotel, responded to this review

Dear Leo, Thank you for taking the time to share your kind remarks about Pyramids hotel and its services. I enjoyed our conversation during your visit with us. We look forward to welcoming back on your next visit to Allen and wish you a Happy New Year. Kindest Regards, Mohamed Elmougy General Manager More 

San Antonio, Texas
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good value for the price. Outdated room but clean. Friendly staff. Staff very attentive to the fact my husband is a disabled vet. Nice to have indoor pool option in Nov. Breakfast is limited to continental but still a decent variety of items.

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melmougy, General Manager at Pyramids Hotel, responded to this review

Dear Ms. Linda, Thank you for your kind words about our hotel and our staff. We enjoyed hosting you and your husband and Look forward to many returns. Our best wishes for a happy holiday season. Kindest Regards, Mohamed Elmougy General Manager More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 3 weeks ago

Our family loves this hotel. Great price, love the indoor heated pool, hot tub and sauna! We were able to bring our dog and there is a large field just outside the room we could take her. Light breakfast is available every day and it was perfect for our family! The service is great - the principal manager is always... More 

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melmougy, General Manager at Pyramids Hotel, responded to this review

Dear Ms. Windy, Thank you for taking the time to share your feedback regarding your recent visit. We enjoyed hosting you and your family and specially your well-behaved kids. I also appreciate you coming to our defense for the hot water glitch on Thanksgiving Day. As you kindly stated, we have rectified it as soon as we became aware of... More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

We have stayed here before and had a good experience, thus the reason for our return. Thanksgiving morning we had to take cold showers. Paid extra money for a hot tub in the room due to my bad back. Wasn't able to use the hot tub because of no hot water. The GM would only offer a 50% reduction in... More 

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melmougy, General Manager at Pyramids Hotel, responded to this review

Dear Mr. Weinberg, Thank you for taking the time to respond to our survey regarding your recent stay with us. My apologies once again for the brief disruption of the hot water in your room. This was due to malfunction of one of our three heaters, resulting in sporadic hot water flow. Unfortunately, this happened during our sold-out time and... More 

Tolar, Texas, United States
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Stayed here before, found it to be good value, adequate, affordable, comfortable. Booked again for Thanksgiving, 2 rooms for a total of 3 nights. Opted to upgrade to the 'Ramses Suite' to get the masssive whirlpool tub. Morning of Thanksgiving, no hot water at 9am, no hot water at 10am, called the desk received appropriate apologies, excuses and platitudes... Wife... More 

Was this review helpful? Yes
melmougy, General Manager at Pyramids Hotel, responded to this review

Dear Mr. Weinberg, Thank you for taking the time to respond to our survey regarding your recent stay with us. My apologies once again for the brief disruption of the hot water in your room. This was due to malfunction of one of our three heaters, resulting in sporadic hot water flow. Unfortunately, this happened during our sold-out time and... More 

1 review
4 of 5 stars Reviewed November 13, 2014 via mobile

Grandchildren loved the indoor pool and continental breakfast. Great location in Allen. All of the staff was helpful and very friendly and really made my grandsons feel welcome! We will stay here again when we are back in Allen visiting family.

Was this review helpful? Yes
pelmougy, General Manager at Pyramids Hotel, responded to this review

Dear Ms. James, Thank you for your positive feedback regarding your stay with us. It was gratifying to read your kind comments about our hotel and the staff and particularity your comments about making the grandsons feel welcome. I am glad to hear that we succeeded in being a family-friendly place and look forward to many returns in the future.... More 

1 review
5 of 5 stars Reviewed November 11, 2014

I was in town for a conference. The Pyramids Hotel was a great stay. Staff was fantastic and the room was great. Location was close to my conference. Several restaurants were close by and easy to access.

Was this review helpful? Yes
pelmougy, General Manager at Pyramids Hotel, responded to this review

Dear Ms. Teresa, Thank you for taking the time to share your feedback with us and other travelers. We appreciate your kind words about our hotel and enjoyed having you stay with us. Thank you again and look forward to many returns. Kindest Regards, Mohamed Elmougy General Manager More 

Mineola, Texas
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 22, 2014

Overall quality of the room was great. Comfortable, clean beds and bedding. Quiet rooms, even though the rooms next to us and across the hall were occupied. Breakfast could use a significant overhaul. We gave it a good look and the decide to eat at mcdonalds. Great place for families playing on the road at the allen softball complex, about... More 

Was this review helpful? Yes
pelmougy, General Manager at Pyramids Hotel, responded to this review

Glad to hear you liked your room, Sarah! I do appreciate your feedback about our breakfast -- I'd love to know more about what exactly you feel we could be doing better, so please don't hesitate to give us a call if you want to discuss it. In the meantime, I appreciate your kind words, and I hope we'll see... More 

Allen, Texas
Contributor
18 reviews 18 reviews
3 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 21, 2014

We stayed at their Nefretiti Suite with a nice jacuzzi tub. The suite had a fridge and coffee maker. We also had a simple continental breakfast. It was a very romantic night. Just don't expect the room service or the other big hotel amenities. We didn't try their indoor pool but it looked nice. It's a nice comfy quiet hotel.

Was this review helpful? Yes 1
pelmougy, General Manager at Pyramids Hotel, responded to this review

I'm glad you enjoyed the Nefertiti Suite so much, Marc! From relaxing in the Jacuzzi to enjoying a nice breakfast, it sounds like you really got to kick back while you were here. Thanks for your kind words, and I hope you'll keep us in mind next time you're in town! - Mohamed, General Manager More 

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Additional Information about Pyramids Hotel

Address: 407 South Central Expressway, Allen, TX 75013
Location: United States > Texas > Allen
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Pyramids Hotel 2.5*
Number of rooms: 59
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Also Known As:
Pyramids Hotel Allen

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