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Hilton Garden Inn Dallas/Allen

#4 of 7 Hotels in Allen
Certificate of Excellence
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705 Central Expressway South, Allen, TX 75013
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Bed N’ Breakfast Package
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1 room 1 adult
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Hilton Garden Inn Dallas\/Allen
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302 Reviews from our TripAdvisor Community

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Bensenville, United States
1 review
5 of 5 stars Reviewed 1 week ago

Was greeted and checked in quickly and with no problems. Used the Hot Tub even when it was under 40 degrees out, was great. The pool was heated as well. Breakfast was a very good price with a nice buffet (great bacon).

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tom E
HGI Allen D, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review

Thank you Tom E! We appreciate you taking the time to let your fellow travelers know how your recent stay with us was, and we especially appreciate YOU! More 

United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Upon check-in my AAA discount was not accepted. The jacuzee tub took 30 minutes to fill up due to the valves being barely turned on. The 2 of the 6 Jacuzee jets did not work the ones at the head and foot location! I called down for some hair spray but none was available and the attendant was reluctant to... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kenneth B
HGI Allen D, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review

Dear Kenneth B We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have... More 

Tulsa, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

My bed hardness dial did not work. Bed had a large dimple in the middle like a hole. not good for my back. had to try an stay on the edge of the bed. Overall the service was good, breakfast was great and the staff was willing if not able. This property is starting to get a little old.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Richard F
HGI Allen D, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review

Richard F, Thanks so much for taking the time to rate your recent stay with us. I do apologize that it wasn't completely as you expected. Please reach out at 214-547-1700 or email me at DALAL_GM@hilton.com as I would like to know which room this is so we can prevent another guest from having this experience! We do appreciate the... More 

Bastrop, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My Mom and I stay here when we go to see the Allen Americans and the Dallas Stars play hockey. The staff is always wonderful. And the rooms are very nice. The beds have the ergo control to make your mattress more firm or softer. It's truly like staying at a home away from home.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Janet C
HGI Allen D, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review

Janet C, Thanks for the great review! We happen to be big fans of the Allen Americans ourselves, you may very well be sitting close to team members from HGI while attending the games as we run in to each other all the time at the event center! Stop by the desk and introduce yourselves next trip as we are... More 

Washington DC, District of Columbia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Good service, nice hotel and great location close to Waters Creek. Staff was very nice. I love the digital checkin which makes checkin a lot quicker. I would recommend to any travelers in the area to give HGI a try next time in town.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank remays
HGI Allen D, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review

Thanks for the great review Remays, we sure do appreciate you! More 

Fargo, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Great staff, clean rooms, comfortable bed, great decor, and the food was great. The location is great. Easy to get in and out of the parking lot and onto the major highways. We didn't get to use the pool (weather), but it looked beautiful.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Heather S
HGI Allen D, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review

Dear Heather S, Thanks so much for taking time to review your recent stay with us. We look forward to your next trip to Allen and will be right here ready to extend the same hospitality! More 

Fife, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The Hilton Garden Inn in Allen Texas was a great place to stay. The rooms were clean, comfortable and had all the amenities needed and then some. The front counter staff was very knowledgeable and helpful. The restaurant and bar staff were very friendly and willing to serve. The beds and pillows were quite comfortable. I will be back.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rhonda D
HGI Allen D, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review

Rhonda D, Thanks so much for the great review, we appreciate you and look forward to your return trip! More 

Houston, United States
1 review
5 of 5 stars Reviewed December 26, 2015

Other than being away from home and my family during the holidays, I enjoyed everything about this Hilton Garden Inn. The hotel staff are very pleasant and accommodating--they even celebrated my birthday! The chef is amazing and really wants to do whatever possible to suit my tastes. The location is convenient for my job. Almost anything I have asked for,... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Denise S
HGI Allen D, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review

Thanks Mr. Schilling, you are a part of our family and we hope we are a part of yours! We sure do appreciate you and miss you when you do take a few days to go home! More 

United States
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed December 19, 2015 via mobile

So HGI has these fancy adjustable beds where the firmness is adjusted by a dial on the side. When I first went to bed, it was nice and firm but over the night the mattress morphed into an "U" shape. It took me two nights to figure this out unfortunately. Otherwise this hotel is great. Pricepoint is a good value.... More 

Helpful?
Thank starranchroad
HGI Allen D, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review

Dear Starranchroad, Thank you for taking the time to let us know how your stay was. I'm am sincerely apologetic about the issues you had with our custom sleep number bedding! We have already forwarded your concern on to our maintenance department. We appreciate that you will be staying again. Do let us know when you plan your return trip... More 

Atlanta, Georgia
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 11, 2015

Visited Allen TX recently. Stayed at HGI. Lobby was nice, staff was pleasant, next to reasonable restaurant and close to FedEx Office for business printing. However, the room was a bit dated. Mattress was lumpy and looks like work was done recently in the bathroom but not cleaned up well.

Helpful?
Thank MercerBarnes
HGI Allen D, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review

Dear MercerBarnes Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in... More 

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