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All 7 Allen hotels

Hilton Garden Inn Dallas/Allen

3.0 of 5 Hotel   |   705 Central Expressway South, Allen, TX 75013
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81%
Ranked #5 of 7 hotels in Allen
Certificate of Excellence 2013
A recent review
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154 people have reviewed this hotel

Traveler rating
    73
    50
    17
    11
    3
See reviews for
45
26
13
54
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Plano, Texas
1 review
5 of 5 stars Reviewed 5 days ago NEW

Dear All, The Heart to Hearts 2nd Annual Banquet was outstanding! I am so very grateful for the wonderful event staff (Kristen, Sara and AJ) you have you generously provided for us. I would have been lost without all of the help and selfless service your staff continues to display. It was wonderfully extravagant, with decadent and delicious food and... More

Was this review helpful? Yes
HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review

Thank you for your review. We LOVE hosting your events! Our team is always excited to work with you. More

Houston, Tx.
Top Contributor
69 reviews 69 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 1 week ago

This Hilton is well below the standards we have grown to expect from our stays at Hiltons in the past. We found the room to be acceptable but during our stay, we were constantly calling the front desk because the cleaning personnel did not leave towels, toiletries or some other things you would expect at a Hilton. Went down to... More

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HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review

I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us and I have addressed these issues with our team members. Exceptional guest service is the foundation of our brand promise and your feedback will help us improve. Thank you once again for your comments. More

Aurora, Colorado
1 review
2 of 5 stars Reviewed 1 week ago

The AC/heater was old and noisy. The plumbing fixtures where also old and very loose. The cold water handle was broken on the bathroom sink. The drain was broken in the tub, so we could not take a bath. Our room was on the 2nd floor above the ball room and we were kept up with the music from a... More

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HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review

I am sincerely sorry that you did not enjoy your stay with us. We are committed to providing an excellent hotel experience for every Guest, every time with our Satisfaction Promise. Please call and ask for the general manager at 214-547-1700 to resolve the issues. We want to do ensure your happiness. More

Austin, Texas
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very happy with everything about this hotel. My wife accidentally left her medication in the nightstand when we checked out and they were very quick to overnight it to us. We felt very well taken care of.

Was this review helpful? Yes
HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review

Thank you for your visit. Our team at the Hilton Garden Inn is here to please. Hope to see you soon! More

Sanford
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I had a great stay while here on business. The staff was friendly and accommodating. I arrived at 12 am and was greeted with a smile. I took a king bed on the smoking room (I do not smoke), this was all they had left. The room was not smokey at all, nor did the floor smell that way. The... More

Review collected in partnership with Hilton Garden Inn

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HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review

Thanks for letting us know how we are doing. I'm glad to know you enjoyed your visit. Antoinette is a 5 star team member. Thanks for recognizing her. Please come back soon! More

Richardson, United States
1 review
5 of 5 stars Reviewed March 18, 2014

Everything was very good with the exception of the breakfast. The eggs were a little runny. But I was not charged. Customer Service is excellent. Beds and mattresses can be adjusted. Nice amenities. Separate PC and printer office if you need it. Pool, sauna

Review collected in partnership with Hilton Garden Inn

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HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review

Thanks for letting us know how we are doing. I'm glad to know you enjoyed your visit. Please come back soon! More

Contributor
20 reviews 20 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 6, 2014

Stayed here for one night, on the 5th floor. The hotel is nice and clean, older facility, but clean. The front desk staff were super friendly and welcoming! I did not sleep do to the freeway noise. This is not something that I usually hear in hotels, no matter how close to the freeway. It was loud all night! I... More

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HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review

Thank you for your feedback from your recent visit. It always helps us improve our services. I do apologize for the noise disturbance. If in the area again, please ask for a room on the backside of the building. We appreciate you letting us know and hope to see you again. More

Bossier City, United States
1 review
5 of 5 stars Reviewed March 6, 2014

Have stayed at this hotel many times and always happy with the experience. The hotel is very clean, the beds are very comfortable and the staff is very friendly and helpful. The breakfast is also wonderful. Would highly recommend.

Review collected in partnership with Hilton Garden Inn

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HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review

I am happy to hear about your pleasant experience each time you stay with us. Your loyalty is very much appreciated. We hope to see you soon. More

Dallas
1 review
3 of 5 stars Reviewed March 4, 2014

We absolutely love the in room whirlpool tubs in this hotel. That's why we keep coming back but now for our last two visits to this property, the whirlpool tub hasn't functioned properly. This time, only half the jets in the tub worked and the motor was cutting in and out. We got lucky this time and the front desk... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review

Thanks for your stay at the Hilton Garden Inn. We appreciate your business. Your feedback is invaluable and helps us make improvements. I am so sorry that your experienced issues with the whirlpool tubs. We are working hard to make sure our guests do not experience these problems in the future. I do hope you will stay again soon. More

San Antonio, United States
1 review
5 of 5 stars Reviewed March 1, 2014

get the Jacuzzi tub room .....good grief, why do I have to say more than get the Jacuzzi tub room, 200 characters minimum, GET THE JACUZZI TUB ROOM!! Trip Advisor is a royal pain in the sit down area, I did not know it was such a difficult thing to leave a positive feedback on said arena, I probably will... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review

Thank you for staying with us. I am so happy to hear you enjoyed our whirlpool room! Please come again soon. More

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Additional Information about Hilton Garden Inn Dallas/Allen

Also Known As:
Hilton Garden Inn Dallas/Allen Hotel
Hilton Garden Inn Dallas/Allen Hotel Allen
Hilton Garden Inn Allen
Allen Hilton Garden Inn
Hilton Allen
Allen Hilton
Address: 705 Central Expressway South, Allen, TX 75013
Phone Number:
Location: United States > Texas > Allen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Allen
#4 Family Hotel in Allen
#5 Business Hotel in Allen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Dallas/Allen 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Dallas/Allen hotel features include: Complimentary 24-hour business center, 24-hour Pavilion Pantry convenience mart, Outdoor heated pool and whirlpool, Fitness center, Great American Grill® restaurant open for breakfast and dinner, Over 9,000 sq. ft. of divisible meeting and banquet space. We also offer a complimentary shuttle within a five mile radius of the hotel. ... more   less 
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