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Hilton Garden Inn Dallas/Allen

3.0 of 5
705 Central Expressway South, Allen, TX 75013
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Hilton Garden Inn Dallas/Allen
Ranked #6 of 7 hotels in Allen
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85 reviews from our community

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    36
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Date Rating
Dallas, Texas
1 review
1 of 5 stars Reviewed May 20, 2013 NEW

Management needs stricter enforcement in non smoking rooms. Management does not accomodate customers when cigarette smoke smell is in rooms. Yes management was notified, no the customer was not offered another room, even though management investigated and found that the room had been smoked in. Restaraunt was overpriced as well. Buffet breakfast is cold.

Was this review helpful? Yes
HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review
May 21, 2013

Please accept my sincerest apologies for the smoke smell in your room. We make every effort to enforce no smoking in our designated non smoking rooms. I am very sorry for your experience and that we did not meet your expectations. I hope you will reconsider and give us another try. More

Senior Contributor
31 reviews 31 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 20, 2013 NEW

This hotel is near our company office. They do a great job for breakfast and service. They greet you with a smile and remind you to sign up for the rewards program. I got the sense that they try to accommodate reasonable requests when they can. They deliver what you would want and expect in a hotel.

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HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review
May 21, 2013

Thank you for staying with us. Your feedback is greatly appreciated. We strive very hard to exceed all guest expectations. I hope to see you soon. More

Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 19, 2013 NEW

We stayed in this hotel for a group function with work. The staff was friendly and kind and the rooms were nice. There were several places to eat and shop within walking distance as well. Overall this was a great place to stay with a large group and we would consider returning in the future.

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HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review
May 21, 2013

Thank you for being our guest and offering feedback on your visit. We appreciate you and hope you will visit us soon. More

Benton, United States
1 review
4 of 5 stars Reviewed May 14, 2013

Great location right off 75- Close to shopping, restaurants. We were in a king suite which features a sleeper sofa. This was perfect for our teenager. It was separated from the king bed. The spacious bathroom separated the two which was nice for night time bathroom trips. Also for privacy. Bed was very firm, sheets were fresh and clean. The... More

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Review collected in partnership with Hilton Garden Inn

Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 9, 2013

I was in the Allen area for a week of Training at a local business. We chose this Hilton Garden Inn because if was within walking distance of the training facility. My room was neat and clean and stocked with all the necessary items. I can't say much about the house keeping service while I was there because I like... More

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HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review
May 10, 2013

Thank you for taking the time to review our hotel and your experience. We appreciate your business and hope to see you very soon. More

Austin
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 8, 2013

This place is not going to overwhelm you with a feeling of luxury however it is modern, clean and I have felt more than comfortable having my family stay there with me on several occasions. It has a small bar and kitchen and the breakfast was on par with other large hotel chains. Also has a stocked pantry which is... More

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HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review
May 10, 2013

Thank you for the feedback on our hotel and our team members. We are delighted you enjoyed your stay. I look forward to your next visit to Allen. More

Chicago
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed May 3, 2013

Although typical in design for this chain, which is comfortable and inviting, the service was not up to par with the Hilton name as we have experienced elsewhere. We were booked for six nights and on the third day they called me to ask when I was going to get my clothes out of the room since I had checked... More

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See 3 more reviews by EventGuyChicago for Allen
HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review
May 6, 2013

Thank you for your feedback on your recent stay. I am very sorry about the mix up in your departure date, the incorrect invoice given to you and the issue with our housekeeping. I appreciate you bringing this to our attention so that we can re-train our team. I hope you will consider giving us another opportunity the next time... More

A TripAdvisor Member
5 of 5 stars Reviewed May 3, 2013

Terrific place to stay for a quick overnight romantic getaway! WE reserved a room with a king size bed and an over sized whirlpool jetted bathtub....amazing for soaks with your significant other!! The package included the breakfast buffet the next morning. Would have been nice if they would have offered it in bed but it is what it is. Still... More

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Review collected in partnership with Hilton Garden Inn

HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review
May 15, 2013

Thank you for choosing the Hilton Garden Inn. We appreciate your business and your feedback. I am happy to hear you enjoyed your couples getaway! More

Farmerville, United States
1 review
5 of 5 stars Reviewed April 26, 2013

Everything was great! Friendly service, clean, and quick and easy arrival/departure! I would recommend this hotel branch to anyone. I brought a youth group and we had 3 rooms. There were no problems out of any of them. Thank You Hilton!

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Review collected in partnership with Hilton Garden Inn

HGI_AllenTX, Front Office Manager at Hilton Garden Inn Dallas/Allen, responded to this review
April 29, 2013

Thank you for taking the time to review our hotel. I am happy to hear you had a great experience. I hope to see you soon on your next visit to Allen. More

Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 21, 2013 via mobile

Seriously, I do not know why this hotel is not ranked higher. It's proximity to everything in Plano/Allen couldn't be better. The staff were ALWAYS polite and helpful. The rooms were spotless, roomy and quiet (even right off the highway). To be fair, I will mention the only negatives I saw: the "pantry" was extremely expensive and the breakfast a... More

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See 2 more reviews by bkdiner1324 for Allen
HGI_AllenTX, General Manager at Hilton Garden Inn Dallas/Allen, responded to this review
April 30, 2013

Thank you for your recent visit to the Hilton Garden Inn Dallas/Allen. You business and your feedback is very important to us. We strive hard to satisfy every guest, every time. I do hope to see you back soon at our location. Thanks again! More

 
 
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Additional Information about Hilton Garden Inn Dallas/Allen

Also Known As:
Hilton Garden Inn Dallas/Allen Hotel
Hilton Garden Inn Dallas/Allen Hotel Allen
Hilton Garden Inn Allen
Allen Hilton Garden Inn
Hilton Allen
Allen Hilton
Address: 705 Central Expressway South, Allen, TX 75013
Phone Number:
Region: United States > Texas > Allen
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 hotels in Allen
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Hilton Garden Inn Dallas/Allen hotel features include: Complimentary 24-hour business center, 24-hour Pavilion Pantry convenience mart, Outdoor heated pool and whirlpool, Fitness center, Great American Grill® restaurant open for breakfast and dinner, Over 9,000 sq. ft. of divisible meeting and banquet space. We also offer a complimentary shuttle within a five mile radius of the hotel. ... more   less 
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Hilton Garden Inn Dallas/Allen
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