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All 19 Addison hotels

Crowne Plaza North Dallas-Addison

3.5 of 5 Hotel   |   14315 Midway Road, Addison, TX 75001
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Crowne Plaza North Dallas-Addison
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58%
Ranked #13 of 19 hotels in Addison
A recent review
4 of 5 stars reviewed 2 days ago
brianparsley charlotte
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  • Reviews (159)
  • Photos (51)
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  • Room tips (28)
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159 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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English first
charlotte
Top Contributor
77 reviews 77 reviews
71 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Pros: The customer service at this property is fantastic. As a seasoned traveler I have high standards and they exceeded them. The breakfast buffet was excellent and again service was great. Selection and even quality of food was above par. The room was large and very comfortable so you don't have to worry about being cramped. The shower head... More

Was this review helpful? Yes 1
Baltimore, Maryland
1 review
5 of 5 stars Reviewed 2 weeks ago

We recently traveled to Dallas to attend a family reunion. Arriving late, I was greeted by a very pleasant young man. Our rooms were ready and we moved in. My teenagers were hungry of course and we noticed on the room service menu you could order 2 pizzas, 2 orders of wings and 2 pitchers of cola for a very... More

Was this review helpful? Yes 1
Kellea C, Manager at Crowne Plaza North Dallas-Addison, responded to this review

Dear Julia R, Thank you so much for taking the time to write a review about your recent stay with us at the Crowne Plaza Addison. I am so glad to hear that you enjoyed your stay with us and your husband approved our wings!!! We look forward to having you as our guest again very soon! Warmest Regards, Kellea... More

San Antonio, TX
Top Contributor
50 reviews 50 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 4 weeks ago

In the bathroom, they have a sign that says, "The small things make all the difference" and as a first time customer to a Crowne Plaza hotel, I say they really need to follow this slogan because currently they are coming up way short. This is supposed to be a four star hotel but it is not even in the... More

Was this review helpful? Yes 1
Kellea C, Manager at Crowne Plaza North Dallas-Addison, responded to this review

Dear Valued Guest, Thank you so much for taking the time to share your feedback on your stay with us. I am disappointed to hear that you were not satisfied with your stay. I will share your comments with our staff. Please contact me at your earliest convenience as I would love to speak with you directly. Warmest Regards, Kellea... More

Leesville, South Carolina
Top Contributor
131 reviews 131 reviews
45 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed June 11, 2014

nice breakfast buffet was included because I'm gold with ICH. Very Large hotel. needed shaving cream, went to the desk and they said they would send it up, but it's been about 40 minutes after calling also. Nice bar with everything you need. Safe location, close to bars, restaurants and shopping. Hotel helped me get a taxi and they showed... More

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Pflugerville, Texas
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 8, 2014

The hotel was excellent however the staff were not very knowledgeable. The pillows in the room were too large to be able to sleep comfortably. The food in their restaurant was mediocre at best and the service was terrible. It took at least 10 minutes to get a menu and the room was not very crowded. The Chicken Caesar Salad... More

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Kellea C, Manager at Crowne Plaza North Dallas-Addison, responded to this review

Dear KarSan7, Thank you so much for taking the time to write a review about your recent stay with us. I am so sorry to hear that you did not enjoy your experience in our restaurant. I will definitely look into the comments that you provided and ensure that we are offering the best food and service possible. Thank you... More

Indianapolis, Indiana, USA
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 7, 2014

I stayed on this property a few weeks ago and the MOD was horrible. I don't recall his name but he was mid to older guy working 2nd shift. I asked him a question and he got smart with me. When I asked him why he responded to me, he told me that he was from New York and that's... More

Was this review helpful? Yes 1
Kellea C, Manager at Crowne Plaza North Dallas-Addison, responded to this review

Dear cline_teg, I am so sorry to hear about the service that you received from one of our staff members. I can assure you that this is not taken lightly and I will address with this individual. I hope that this does not deter you from staying with us again and I appreciate you taking the time to let us... More

London, United Kingdom
Top Contributor
62 reviews 62 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed June 2, 2014

We stayed here for two nights at the start of a road trip through Texas from UK. This was a good location as we wanted to visit Southfork (unfortunately not open!!!) but good for Dallas via Plano which proved to be great. Location us best suited for business travellers. The hotel was better than expected, comfortable room with ok amenities.... More

Was this review helpful? Yes
Kellea C, Manager at Crowne Plaza North Dallas-Addison, responded to this review

Dear Valued Guest, Thank you so much for taking the time to write about your recent stay with us. I am glad to hear that you enjoyed your stay! I do apologize that check in was slow and we did not exceed your expectations. We look forward to having you as our guest again and next time we will blow... More

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed June 1, 2014

We live in Switzerland. As we were travelling with our son who lives in Hawaii and in order to avoid any complications concerning the two room reservations, we pre-pay (in this case, two months in advance). When we arrived in Dallas on 16.05, one of the 5 stops on our itinerary, we were told that we had been moved to... More

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Kellea C, Manager at Crowne Plaza North Dallas-Addison, responded to this review

Dear Mr. Kearney, Your review has made my day! I have to agree with you that one person can make a difference and we are lucky to have Brison Coldiron as part of our leadership team! I apologize that the first impression you had was disappointing but hearing that Brison was able to turn this around for you is what... More

San Diego
Contributor
18 reviews 18 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 28, 2014

I stayed at the Crowne Plaza for 6 nights for training in a nearby building. The staff is extremely friendly and helpful, especially in the restaurant and bar. It is a very busy hotel, but they handle the volume well. Lots of restaurants within walking distance and the food at the restaurant is good. Good for business travelers.

Was this review helpful? Yes
Kellea C, Manager at Crowne Plaza North Dallas-Addison, responded to this review

Dear pbpetlover, Thank you so much for your review! I am glad that we could be your home away from home during your training and that you enjoyed your stay with us. We look forward to hosting you again! Warmest Regards, Kellea Collier Director of Operations More

Los Alamos, New Mexico
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 of 5 stars Reviewed May 28, 2014

We went to the American Iris Convention there in 2013 and 2014. The first we went, service was very good, but the second time went, they did not have our room ready for two hours. I guess the fact that the NCAA Final Four was in town that week and we got pushed back a week because there was a... More

Was this review helpful? Yes
Kellea C, Manager at Crowne Plaza North Dallas-Addison, responded to this review

Dear Mr. Bilberry, Thank you so much for taking the time to write a review about your recent stay with us. It is always a pleasure to have the American Iris Convention at our hotel! Our staff really enjoys the beautiful flowers! I am so sorry to hear that during your last stay with us your room was not ready... More

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Additional Information about Crowne Plaza North Dallas-Addison

Address: 14315 Midway Road, Addison, TX 75001
Phone Number:
Location: United States > Texas > Addison
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza North Dallas-Addison 3.5*
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Also Known As:
Crowne Plaza North Dallas-Addison Hotel Addison
Crowne Plaza Addison
Addison Crowne Plaza

51 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Take a VIDEO TOUR of our hotel. Discover all that Dallas has to offer! The Crowne Plaza Hotel Dallas Near The Galleria is centrally located in the heart of the North Dallas Addison business district featuring over 170 restaurants, entertainment venues and some of the most prestigious shopping in the Dallas area including Galleria Dallas. Crowne Plaza Hotel Dallas Near The Galleria offers numerous amenities, including high-speed Internet access, an over sized work desk and ergonomic chair, complimentary weekday USA Today newspaper and our exclusive Sleep Advantage Program featuring luxurious bedding and sleep amenities. For end-of-the-day rewards, enjoy cocktails in the Atrium Bar with its hardwood floors, plush sofas, granite tabletops, fireplaces and multiple plasma TVs or dine at McArthur's Restaurant with its eclectic cuisine. Take a dip in our pool, or stay energized at our well-equipped fitness center, its great way to unwind. The Crowne Plaza Hotel Dallas Near The Galleria is a favorite for business and leisure travelers to Dallas and we want to become your favorite too. Experience for yourself, you will know why this Dallas hotel was selected the 2008 Best of Addison Award in the lodging category by the U.S. Local Business Association (USLBA). ... more   less 
Number of rooms
429

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