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Crowne Plaza North Dallas-Addison

3.5 of 5 14315 Midway Road, Addison, TX 75001
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Crowne Plaza North Dallas-Addison
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Crowne Plaza North Dallas-Addison
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195 reviews from our community

Traveler rating
    42
    65
    47
    22
    19
See reviews for
22
24
21
105
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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1 review
5 of 5 stars Reviewed 1 week ago

We stayed in the Crowne Plaza in Addison, Texas for two weeks. The restaurant staff treated us with such kindness and with OUTSTANDING customer service. James Poole and Elizabeth were extraordinarily wonderful. They were so accommodating and helpful. Laurence and Maria did a fabulous job also. Chef James came out of the kitchen many times to make sure we were... More 

Was this review helpful? Yes
Kellea C, Manager at Crowne Plaza North Dallas-Addison, responded to this review

Dear Julie G, Sounds like we did it right! I am glad to hear that your stay with us during your training was a success and that so many employees made your stay special! Thank you for all your great comments. We hope to see you again soon! Warmest Regards, Kellea Collier Director of Operations More 

Austin, Texas
Top Contributor
57 reviews 57 reviews
20 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 1 week ago

So, I declined to review this property the first 2 times I stayed there because I love the Crown Plaza Properties and gave this one the benefit of the doubt but the 3rd time is the charm. Rude counter staff who were uninterested in helping with dinner recommendations. Ran out of TP, which BTW was not replaced during the maid... More 

Was this review helpful? Yes
Kellea C, Manager at Crowne Plaza North Dallas-Addison, responded to this review

Dear James A, Thank you for taking the time to write a review about your recent stay with us. I am disappointed to learn that you were not satisfied with your stay and the staff was not accommodating. I am so embarrassed to hear that we ran out of TP and will definitely look into this further. I can assure... More 

Houston, Texas
Top Contributor
298 reviews 298 reviews
189 hotel reviews
330 helpful votes 330 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this location for two nights while attending a business conference. I have stayed here in the past and was not a fan of this hotel. That being said they have really picked up their game since I stayed here several years ago.IT seems like the hotel has gone through a top to bottom remodel. The location was... More 

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Flagstaff, Arizona
Senior Contributor
42 reviews 42 reviews
26 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 1 week ago

Wonderful front desk staff. Terrance went out of his way to help me feel welcome and cared about. I had to get a toiletry I forgot at 1 a.m. in the morning. Thank you!! Also, nice job by Bob and Robert at the front desk too. Maria at the restaurant gave great service(she accommodated me as I needed to go... More 

Was this review helpful? Yes
Kellea C, Manager at Crowne Plaza North Dallas-Addison, responded to this review

Dear marykweis, Thank you for such a great review!!! I am so glad to hear that all of our staff were so accommodating and provided great customer service. I will be happily sharing your comments with them. Thank you again and we look forward to having you as our guest the next time you are in the area. Warmest Regards,... More 

Atlanta, Georgia
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The Rooms & Accommodation were very nice.. Problem was that i could hear every single footstep of the people in the rooms around us.. Could hear all the traffic outside... It's time to upgrade the insulation may be the windows and maybe the carpet padding

Was this review helpful? Yes
Kellea C, Manager at Crowne Plaza North Dallas-Addison, responded to this review

Dear KellyFamilyTravel, Thank you for staying with us and writing about your experience. I am glad that the room was accommodating for you and I do apologize that you were disturbed by the noise outside your room. We do have a quiet zone area that offers a much quieter option, so next time your in the area and staying with... More 

Tulsa, Oklahoma
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great customer service speaks volumes to me and this Crowne Plaza has it! Everyone: front desk, lounge, housekeeping, restaurant...everyone. The accommodations are elegant, and beds so comfortable. I had the best "black bean burger" I've ever eaten in the lounge. We sat in the lounge around the fire visiting until late, exceptional food, drink and service. The AAA rate here... More 

Was this review helpful? Yes
Kellea C, Manager at Crowne Plaza North Dallas-Addison, responded to this review

Dear KGAbernathy, Thank you for such a great review and 5-star rating! I am delighted to hear that you enjoyed your stay with us and specifically that the staff was exceptional! I have to agree that the Black Bean Burger is very good and one of my personal favorites on the menu. Thank you again and we look forward to... More 

Dallas, Texas
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We are currently staying at the Crowne Plaza near the Galleria. When we first arrived we felt very uncomfortable. OUT OF 6 STAFF, ONLY 2 SPOKE. One was the concierge and the other the young lady checking us in. And she was very distant and unhelpful. We were charged extra for checking in 2 hours early after traveling 6 hours... More 

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IHGCare, Guest Relations Manager at Crowne Plaza North Dallas-Addison, responded to this review

Dear Shanelle S, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again... More 

New York
1 review
1 of 5 stars Reviewed 5 weeks ago

I was staying at this hotel as part of a professional conference for 7 weeks to prepare for a medical licensing exam called step1. the hotel does not have high speed internet access on the 3rd and 4th floor and made it not possible for me to access the course material. My room was over a loading dock and extremely... More 

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IHGCare, Guest Relations Manager at Crowne Plaza North Dallas-Addison, responded to this review

Dear Jimbob44, First of all, thank you very much for your recent stay at our hotel. We are so sorry to see you received an unfriendly service during your stay. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your... More 

Birmingham, AL
Top Contributor
119 reviews 119 reviews
23 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed January 22, 2015

Attended a conference at this hotel, staying overnight. Conference room and catered food was good. Went to my room late at night, undressed and went to take a shower. Could not turn on water in tub/shower. I did not want to get dressed, repack and go through the hassle of going back downstairs to get another room. Took a spit... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza North Dallas-Addison, responded to this review

Dear Jimbob44, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the conference room and the food served. However, we’re sorry about the lack of water for shower and the noise during your stay which was unacceptable. We will address these concerns.... More 

Benton, Louisiana
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 21, 2015

This was a last minute day trip to Dallas, so I did Priceline and got it for a great deal. I was a little nervous coming to this hotel due to some other reviews I had read after purchasing the hotel. Once we got there, the MOD was extremely welcoming and friendly. I tend to find that when I Priceline,... More 

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Additional Information about Crowne Plaza North Dallas-Addison

Address: 14315 Midway Road, Addison, TX 75001
Phone Number:
Location: United States > Texas > Addison
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza North Dallas-Addison 3.5*
Number of rooms: 428
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Also Known As:
Crowne Plaza North Dallas-Addison Hotel Addison
Crowne Plaza Addison
Addison Crowne Plaza

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