We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 19 Addison hotels

Crowne Plaza North Dallas-Addison

3.5 of 5 Hotel   |   14315 Midway Road, Addison, TX 75001
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Crowne Plaza North Dallas-Addison to your Saves list
Crowne Plaza North Dallas-Addison
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
IHG Expedia.com Orbitz.com
and 6 more sites!
61%
Ranked #14 of 19 hotels in Addison
A recent review
3 of 5 stars reviewed 1 week ago
LanG4523 Saint Louis, Missouri
Write a Review

144 people have reviewed this hotel

Traveler rating
    28
    52
    36
    15
    13
See reviews for
16
16
18
76
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Saint Louis, Missouri
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Other reviews are accurate. Service mediocre. Rates were high, especially when we found out the hotel across the street (which friends were staying at) seemed to have more staff, better service AND significantly less expensive!

Was this review helpful? Yes
Phoenix, Arizona
1 review
2 of 5 stars Reviewed 1 week ago

The property was nice, rooms were clean and comfortable, but the place is woefully understaffed and service was lousy. I think the management is really cutting corners on what could be a very nice place. At many times only one person working the front desk for a hotel of this size means the wait could be excruciatingly painful. I needed... More

Was this review helpful? Yes
Kellea C, Manager at Crowne Plaza North Dallas-Addison, responded to this review

Dear Bob b, Thank you so much for your review about your stay with us. I am so sorry that you were disappointed with your stay and that our service was not up to the standards that we strive for. This is definitely not typical for us and I will personally look into our staffing levels. I will also follow... More

Bangalore
Contributor
14 reviews 14 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at Crowne plaza on business for 5 days. Very close to most of the eateries and walking distance from Hertz rentals. Hotel runs periodic shuttle service to Galleria mall, which is quite convenient. Hotel is about 50 dollar taxi ride form Dallas airport . Addison is a small town and with plenty of dining /eat out options.

Was this review helpful? Yes
Kellea C, Manager at Crowne Plaza North Dallas-Addison, responded to this review

Dear Bangalore-Gypsy, Thank you for taking the time to write a review about your most recent stay with the Crowne Plaza Addison! We look forward to having you as our guest again very soon. Warmest Regards, Kellea Collier Director of Operations More

Fayetteville, Arkansas
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent a great night here. Restaurants within walking distance. Staff was friendly. It was a busy night, and the front desk still had a line at 10pm, but when I got there at 3pm, there was no wait. Easy to find and plenty of parking.

Was this review helpful? Yes
Kellea C, Manager at Crowne Plaza North Dallas-Addison, responded to this review

Dear mommalowery_12, Thank you so much for your 5-star review and for being our guest at the Crowne Plaza Addison. I am glad to hear that your stay was clean and comfortable! We look forward to seeing you again very soon! Warmest Regards, Kellea Collier Director of Operations More

Alameda, California
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 2 weeks ago

The facilities are nice enough after their recent remodel (though the bed blanket was remarkably nubbly and uncomfortable, to the point of making it difficult for me to sleep). The staff performance is where they need work. My checkin experience was a disaster - they told me one room number and keyed my door card to another, then decided I... More

Was this review helpful? Yes
Kellea C, Manager at Crowne Plaza North Dallas-Addison, responded to this review

Dear Valued Guest, Thank you so much for taking the time to write about your recent stay with us. I am disappointed to hear that you had such a bad experience. I will definitely look into this as this is not standard for our hotel. We pride ourselves in our service to our guests and your experience is unacceptable. I... More

Fort Worth, Texas
Top Contributor
103 reviews 103 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed March 16, 2014

When I arrived to check in , I was told my room was ready, upon entering the room it was obvious it was not. The bathroom was a disaster and had not been touched. The elevator was broken and remained that way through my entire stay (3days/2nights). Room service was a joke the food was burnt and cold. When I... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza North Dallas-Addison, responded to this review

Dear chernobog1, Thank you for taking the time to provide feedback on your stay. It is unfortunate to see you did not fully enjoy your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We would like to obtain some additional information... More

Utrecht, The Netherlands
2 reviews
5 of 5 stars Reviewed March 13, 2014

I just returned from a 9 night stay in the Crowne Plaza in Addison. All over the board I was very satisfied. I used a lot of their services, since I not only stayed in one of their rooms, but used their meeting facilities, bar, restaurant, breakfast, business center and fitness rooms. Every time the service was great, the staff... More

Was this review helpful? Yes
Kellea C, Front Office Manager at Crowne Plaza North Dallas-Addison, responded to this review

Dear HansK1966, Thank you so much for your 5-star review!!! I am so glad to hear that you enjoyed your extended time with us at the Crowne Plaza Addison! We look forward to having you as our guest again VERY soon! Warmest Regards, Kellea Collier Front Office Manager More

Dallas, Texas
1 review
5 of 5 stars Reviewed February 26, 2014

I love staying there. Comfort, peace, and awesome people.I'll stay there next time for sure. Everything was good. Great service, clean, all good indeed. Nice location as well; a very enjoyable experience.

Was this review helpful? Yes
Kellea C, Front Office Manager at Crowne Plaza North Dallas-Addison, responded to this review

Valued Guest, Thank you so much for taking the time to write about your wonderful stay with is at the Crowne Plaza Addison! I am delighted to hear that you enjoyed your stay with us! We look forward to having you as our guest again very soon! Warmest Regards, Kellea Collier Front Office Manager More

Amarillo, TX
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 23, 2014

Great staff! You cannot get into the hotel from the parking garage without a key. Kevin saw me struggling with getting luggage up the ramp only to find I could not summon the elevator and he used his employee card to let me in so I could check in. Check in was easy but the only perks I got were... More

Was this review helpful? Yes
Kellea C, Front Office Manager at Crowne Plaza North Dallas-Addison, responded to this review

Dear TexasRed79109, Thank you for taking the time to write about your recent stay with us! I am glad to hear that Kevin and Lawrence made your stay a delightful one! I will share your comments with them as well! It is nice to hear such great things about them. I appreciate your feedback in regards to our recent renovation... More

Dallas, Texas
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed January 22, 2014

My husband and I stayed at Crowne Plaza while on business in Dallas. This hotel is well located not too far off Belt Line Road, which has a ton of restaurants on it. It's also not too far from the Galleria and other shopping. We arrived around 8:30pm. There was no line to check in, so it was pretty quick.... More

Was this review helpful? Yes 1
Kellea C, Front Office Manager at Crowne Plaza North Dallas-Addison, responded to this review

Dear Valued Guest, Thank you so much for taking the time to write about your recent stay with us at the Crowne Plaza Addison. Your feedback is crucial to the success of our hotel. I am so glad that you liked your room and that the front desk staff was accommodating. I want to apologize on behalf of the guest... More

Been to Crowne Plaza North Dallas-Addison? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza North Dallas-Addison

Also Known As:
Crowne Plaza North Dallas-Addison Hotel Addison
Crowne Plaza North Dallas-Addison Hotel
Crowne Plaza Addison
Addison Crowne Plaza
Address: 14315 Midway Road, Addison, TX 75001
Phone Number:
Location: United States > Texas > Addison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 19 hotels in Addison
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza North Dallas-Addison 3.5*
Official Description (provided by the hotel):
Take a VIDEO TOUR of our hotel. Discover all that Dallas has to offer! The Crowne Plaza Hotel Dallas Near The Galleria is centrally located in the heart of the North Dallas Addison business district featuring over 170 restaurants, entertainment venues and some of the most prestigious shopping in the Dallas area including Galleria Dallas. Crowne Plaza Hotel Dallas Near The Galleria offers numerous amenities, including high-speed Internet access, an over sized work desk and ergonomic chair, complimentary weekday USA Today newspaper and our exclusive Sleep Advantage Program featuring luxurious bedding and sleep amenities. For end-of-the-day rewards, enjoy cocktails in the Atrium Bar with its hardwood floors, plush sofas, granite tabletops, fireplaces and multiple plasma TVs or dine at McArthur's Restaurant with its eclectic cuisine. Take a dip in our pool, or stay energized at our well-equipped fitness center, its great way to unwind. The Crowne Plaza Hotel Dallas Near The Galleria is a favorite for business and leisure travelers to Dallas and we want to become your favorite too. Experience for yourself, you will know why this Dallas hotel was selected the 2008 Best of Addison Award in the lodging category by the U.S. Local Business Association (USLBA). ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Orbitz, Booking.com, Travelocity, Priceline, Agoda, Hotels.com and Otel so you can book your Crowne Plaza North Dallas-Addison reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Crowne Plaza North Dallas-Addison, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.