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Holiday Inn Dallas North Addison

3.0 of 5
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4960 Arapaho Road, Addison, TX 75001 (Formerly Wingate Inn)
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Holiday Inn Dallas North Addison
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Ranked #14 of 19 Hotels in Addison
A recent review
3 of 5 stars reviewed 2 weeks ago
lamsah Dearborn, Michigan
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95 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Dearborn, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

It was a nice hotel, some disturbing at the breakfast, but customer service was really nice and handled it professionally, receptionist was nice , luggage cart was bad and need to be replace. Elevator also has some scary noise, but it was working,

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Craftsbury Common, Vermont
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Each of the three nights we stayed there, the lobby and restaurant were full of people and noise. There was a high school hockey tournament going on and some of the teams were staying there, there was another large group of people converging for some other occasion, and there were a number of other guests around. Despite the activity, our... More 

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Washington DC, District of Columbia
Contributor
11 reviews 11 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 20, 2015

Quick overnight stay for business - it's conveniently located in Addison, only a few minutes drive from shopping and dining. The rooms were fine, not one of the newer HI rooms I'm seeing more often, but they were clean. That's the most important part, right? If you're sensitive to noise, be mindful that this hotel is on the approach to... More 

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IHGCare, Guest Relations Manager at Holiday Inn Dallas North Addison, responded to this review

Dear DCbiztraveler_11, Thank you for taking time out of your busy day to write a review of our hotel. It is our goal to consistently ensure our service are superior and we are truly delighted you found our hotel clean and comfortable. We appreciate your feedback as this is our best resource for improving the quality and service we offer... More 

Prescott, Arizona
Top Contributor
54 reviews 54 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 11, 2015

This was a pretty typical Holiday Inn. It was clean and neat nothing too fancy but serve the purpose. It is also in a great area loaded with lots of dining choices and close to the tollway to the downtown Dallas. I would recommend this area area for a stay in the Dallas area for business.

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IHGCare, Guest Relations Manager at Holiday Inn Dallas North Addison, responded to this review

Dear JosephDonahue, Thank you for taking the time to write your review following your recent stay. We strive to provide our guests with an extraordinary experience and we are pleased to have the opportunity to do that for you during your visit with us. It is always motivating on our end to receive commendable feedback from our valued guests like... More 

Contributor
15 reviews 15 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed February 1, 2015

I was getting ready for bed and my room suddenly filled with the smell of cigarette smoke. In fact, it was so strong that my eyes started burning. the next morning, the same thing. Turns out, my room, which was a non-smoking room, was located just over a smoking room. The people are very nice. Just depends on your opinion... More 

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IHGCare, Guest Relations Manager at Holiday Inn Dallas North Addison, responded to this review

Dear 924lynetteg, Thank you for taking the time to leave a review of our property. We are pleased to know that you regarded our location commendable and regarded our staff to be nice. However, we are very sorry you did not experience an exemplary hotel stay due to cigarette smoke in the room. Please know that this is not reflective... More 

St. Croix
Top Contributor
50 reviews 50 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 1, 2015

I scheduled my stay at this Holiday Inn based on its convenience to where I needed to be and my membership in the IHG program which keeps me choosing Holiday Inns and Crowne Plaza Hotels. I had a great 4 night stay. When I logged on here to write the review (I hadn't read any prior) I was pretty surprised... More 

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Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 30, 2015

My wife and i went for five days in Dallas and we stayed at this hotel.We booked our stay through Expedia and when we arrived at this hotel they didn't have a room for us so they send us down the street to La Quinta and we were advise if we like it there we can spent the rest of... More 

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IHGCare, Guest Relations Manager at Holiday Inn Dallas North Addison, responded to this review

Dear Ronnie F, First of all, thank you very much for your recent stay at our hotel and for writing us a candid feedback . We are very sorry to see you did not enjoy your overall experience with us. We have sent you a private message to discuss your concern further. Sincerely, Dianne L. Case Manager IHGCare More 

Dallas, Texas
Top Contributor
85 reviews 85 reviews
16 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed December 14, 2014

Stayed here for a night out with my wife since we had to stay one more night to qualify. Close to the Addison restaurants and public houses. Furniture is filthy and worn, and will not even go into details on what they call a bed. Staff was polite and professional, no complaints there. If you just need four walls, this... More 

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IHGCare, Guest Relations Manager at Holiday Inn Dallas North Addison, responded to this review

Dear TonyAndSuz, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff. However, we’re sorry we fell below your expectation regarding the furniture and the bed condition. We will look into this concern. I assure you that the feedback of our... More 

Olathe, Kansas
Top Contributor
113 reviews 113 reviews
26 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed November 15, 2014

Holiday Inns are always my fallback when I am not sure where to stay and to get a decent value for a room. This one was very disappointing as it needs a major update. The rooms look old. My room had a rip in the carpet. The WIFI is spotty at best. It works sometimes and much of the time... More 

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Jeff-Wood-GM, Director of Sales at Holiday Inn Dallas North Addison, responded to this review

Dear JamHam, We appreciate you taking time to write us a review about your recent stay. We completely understand your frustration about the issues you had and we would like to apologize. This is not how we want our guests to feel and with reviews like these, we learn the areas we need to improve on so we can better... More 

Dallas, Texas, United States
1 review
5 of 5 stars Reviewed October 24, 2014

I always stay here when I come for business. The hotel is close to all the restaurants and bars. The happy hour at the hotel isn't bad either - free food and everyone is very friendly. The staff is great and was helpful. Highly recommended.

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Jeff-Wood-GM, Director of Sales at Holiday Inn Dallas North Addison, responded to this review

Dear ReeseNichols, Thank you so much for being loyal to the Holiday Inn North Dallas - Addison. Thank you for always staying with us and for giving us a fantastic review. We appreciate your kind words about our location and our staff. Thank you again. Please come back and see us! Sincerely, Ruthie Andrade Director of Sales More 

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