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All 19 Addison hotels

Holiday Inn Dallas North Addison

3.0 of 5 Hotel   |   4960 Arapaho Road, Addison, TX 75001 (Formerly Wingate Inn)
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Ranked #14 of 19 hotels in Addison
A recent review
4 of 5 stars Reviewed July 20, 2014
Denis L Longview, Texas
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80 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • German first
  • Any
English first
Longview, Texas
Top Contributor
52 reviews 52 reviews
31 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 20, 2014

I stayed in this hotel for just several hours as my flight to DFW was delayed and arrived past midnight and I found it unsafe to drive home that night. That being said I enjoyed every minute of my limited time there: good value, conveniently located to all major Dallas highways, someone was at the front desk at 1:30am and... More

Was this review helpful? Yes
New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 13, 2014

This got to be the worst hotel I had stayed in my entire life. Just brutal, old bathroom, old carpet, worst bed and pillows, not a Holiday Inn stay worthy. This is more like an hourly motel .... Nop you will never see me there again. I don't have any thing good to write to make 200 characters

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IHGCare, Guest Relations Manager at Holiday Inn Dallas North Addison, responded to this review

Dear CallmeRegi, Thank you for taking the time to review our property. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and superior accommodations. We are sorry that you were not satisfied with the conditions of our facilities. Please accept our sincere apologies for falling... More

Senior Reviewer
6 reviews 6 reviews
2 of 5 stars Reviewed July 4, 2014

The rooms are outdated. Beds are broken down. Towels like sand paper. We called for extra towels that were never delivered. House keeping walked into the room at 8:30 in the morning without knocking. Would not stay here again. There are plenty of better hotels in the area.

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IHGCare, Guest Relations Manager at Holiday Inn Dallas North Addison, responded to this review

Dear Chris H, Thank you for your recent stay with us and reviewing our property. I am very disappointed to hear about your experience during your recent stay, particularly with the condition of the room, its amenities and the housekeeping services being sub par. We greatly appreciate your feedback as this gives us the avenue to improve on our guest... More

Friendswood
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 2, 2014

This Holiday Inn hotel is a good value, but the hotel is showing it's age. The rooms are comfortable and the bathrooms clean. But you can see the wear and tear on some of the fixtures and counter tops. No free breakfast, but there is a restaurant on site though I did not eat there. The room's A/C unit was... More

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IHGCare, Guest Relations Manager at Holiday Inn Dallas North Addison, responded to this review

Dear Thomas M, Thank you for sharing your feedback regarding your stay. I am happy to know that you liked our comfortable beds and clean bathroom. Guest satisfaction is important to us and we try our best to make sure all of our guests have a rewarding experience at our hotel. However, I would like to apologize for any inconvenience... More

Amarillo, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 26, 2014

A co-worker booked my room since it was right by the office. I'm in property management and am also a neat freak and germaphobe and am probably more critical than most. I arrived before check in time and they kept my luggage for the day. I ate breakfast while waiting for my co-worker and it was fine and reasonably priced.... More

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Tyler, Texas
Contributor
18 reviews 18 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 8, 2014

I called ahead to confirm my reservation and got the answering machine. I called the booking service and they too could not reach the front desk. At checkout the front desk was unmanned and eventually I just left the room key on the counter. The Holiday Inn brand deserves greater care. I may receive a polite letter from the manager,... More

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IHGCare, Guest Relations Manager at Holiday Inn Dallas North Addison, responded to this review

Dear ScottyWood1927, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I’m sorry you received service and quality which was unacceptable. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you... More

Contributor
14 reviews 14 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 1, 2014

Bought without seeing first on Priceline. Was very impressed with the location upon arrival. The inside of hotel didn't disappoint either. Room was large and lobby is nice has well. Only complaints I have are soda in 2nd floor machine was 35 days expired and undrinkable. Also a moved couch in room to retrieve some change that I dropped, under... More

Was this review helpful? Yes 1
PatriotHospitality, Guest Relations Manager at Holiday Inn Dallas North Addison, responded to this review

Thank you for taking the time to rate the Holiday Inn Addison. We strive to deliver exceptional service and quality each and every day! Our team was disappointed to learn of the debris under the couch. The Executive Housekeeper has been made aware and she assures me, a more thorough cleaning and inspection process will be implemented. We do hope... More

Tulsa, Oklahoma
1 review
3 of 5 stars Reviewed May 16, 2014

Overall experience was nice - lobby receptionists were always very friendly. My only real complaint is I stayed in room 208. My door opened up to the balcony of the lobby. Walls are paper thin, so I heard my neighbors as well as everyone that walked into the lobby and talked to the front desk. I could hear the front... More

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PatriotHospitality, Guest Relations Manager at Holiday Inn Dallas North Addison, responded to this review

Thank you for taking the time to write a review on the Holiday Inn North Dallas/Addison. We do apologize for the guestroom you found to be subpar. We have discussed the condition with the Chief Engineer and the Director of Housekeeping. They both assure me, additional measures will be taken to ensure each room is presented in like new condition.... More

Campbell Hall, New York
Top Contributor
95 reviews 95 reviews
24 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed April 24, 2014

Rooms show a little wear, but were clean. Place is kind of out of the way but quiet in any event. Nothing within easy walking distance. No store available inside so you need to go off the property for any supplies.

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IHGCare, Guest Relations Manager at Holiday Inn Dallas North Addison, responded to this review

Dear drjamesz, Thank you for taking the time to share your thoughts and concerns. We value your feedback as it helps us improve our guest services. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. I apologize for the shortfalls during your stay with us. We constantly... More

Midland, Texas
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 17, 2014

This is our first stay at this hotel, the hotel was nice and clean, well kept. The room was average, but bring your own pillows only had four small pillows. The room we stayed in had a broken toilet we advised the front desk and they said they would fix it. It didn't get fixed we didn't find out until... More

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Shayla C, Manager at Holiday Inn Dallas North Addison, responded to this review

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that... More

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Additional Information about Holiday Inn Dallas North Addison

Address: 4960 Arapaho Road, Addison, TX 75001 (Formerly Wingate Inn)
Phone Number:
Location: United States > Texas > Addison
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Dallas North Addison 3*
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Also Known As:
Holiday Inn Dallas North Addison Hotel Addison
Holiday Inn Addison
Addison Holiday Inn

18 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Our Addison Hotel is North Dallas/Addison business corridor, stay at the Holiday Inn® Dallas North - Addison hotel. We offer easy access to Addison Airport (ADS), as well as Dallas Fort Worth International Airport (DFW) and Dallas Love Field (DAL). While staying with us in Addison, Texas, corporate travelers reap the benefits of our hotel's proximity to Bank of America, Concentra, Halliburton, Mary Kay, Million Air, Siemens, State Farm and YUM! Brands. Additionally, we boast three meeting rooms with a total of 2,650 sq ft and a business center with print services and free HSIA access. Vacationers also find tons to do since our hotel's centrally located near Dallas, TX. We're only minutes from great entertainment like the Improv Comedy Club and Water Tower Theatre. We're also a short drive from historic sights, such as the Sixth Floor Museum. The Galleria Mall is just a few minutes from our property, as well. Whether business or pleasure brings you to North Dallas / Addison, our hotel's complimentary high-speed Internet access keeps you connected. In addition, Kem's Restaurant and Bar serves great meals and cocktails and features room service, too. With access to the 24-hour fitness center, you can keep your workout routine and afterward, enjoy a dip in the outdoor pool. With features like these, it's easy to see why we're a popular choice among hotels in or near Dallas, TX. ... more   less 
Number of rooms
101

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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