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All 19 Addison hotels

Holiday Inn Express Hotel & Suites Dallas-Addison

2.5 of 5 Hotel   |   4355 Beltway Drive, Addison, TX 75001 (Formerly Country Inn & Suites By Carlson)
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Ranked #12 of 19 hotels in Addison
A recent review
5 of 5 stars reviewed 1 week ago
George B Tiffin
  • Reviews (55)
  • Photos (39)
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55 people have reviewed this hotel

Traveler rating
    16
    18
    8
    10
    3
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10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Any
English first
Tiffin
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

A very positive experience. Clean comfortable room, very impressed with the woodwork in the building, secure area, good restaurants nearby. Very friendly and professional staff. Breakfast was respectable :) recommended!

Was this review helpful? Yes
Michelle D, General Manager at Holiday Inn Express Hotel & Suites Dallas-Addison, responded to this review

Thank you for your review I will share with the staff! Please come and see us again! Thank you! More

Joplin, Missouri
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was impressed with this Holiday Inn Express. Staff was very professional and room was very nice. Location is convenient and secure, and the free breakfast was respectable. Only drawbacks were that it was a little noisy and the internet was a little slow.

Was this review helpful? Yes
Michelle D, General Manager at Holiday Inn Express Hotel & Suites Dallas-Addison, responded to this review

We appreciate your review thank you so much! We hope you will come see us again soon! More

Garland, Texas
Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 29, 2014

We stayed in one of the king suites which had a kitchen area and dining table. Ordered room service and they made a nice production of it. The room itself was a bit dank and needed updating. Bed was comfortable enough but not updated.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas-Addison, responded to this review

Dear Catman3404, Thank you so much for taking the time to leave us your feedback. I am delighted to hear that you found our customer service great. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had... More

Plano, Texas
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 6, 2014

Not a racist but never been to a hotel where you cant understand anyone! Check in took forever and couldnt understand a word this woman said. Still had the same problem with 3 other employees. Breakfast was a nightmare with so many employees getting food we waited over 15 minutes to get to the food counter and then nothing left.... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas-Addison, responded to this review

Dear Jonesgo51, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you... More

Houston, Texas
Top Contributor
98 reviews 98 reviews
27 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed December 3, 2013

I was not impressed at all by the lady at check-in; very curt and not a single smile! After that the room was very old fashioned and in need of an upgrade, horrible coffee with paper cups (c;mon, a bit of china please!) and a desk chair that kept dropping down to its lowest position randomly! Not a bad location... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas-Addison, responded to this review

Dear slhguys, Thank you for taking the time to provide feedback on your stay. It is unfortunate your interactions with the staff prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you... More

Wichita Falls, Texas
1 review
2 of 5 stars Reviewed October 8, 2013

We only stayed one night, thank goodness. Upon arriving to the room around 10pm we flipped the switch only to have the lights blink and then not come on. The lamps worked by manually pushing the switches on them, so we just dealt with it. When we opened the sofa bed we found a pair of socks from the previous... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas-Addison, responded to this review

Dear TXVgsLvr, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the room lighting, cleanliness, bed and the breakfast selection which was unacceptable. We will address these points. I assure you the feedback of our hotel will be reviewed and... More

Contributor
17 reviews 17 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 17, 2013

This was one of the best HIE we have Stayed at. We arrived after a 15 hour drive. Janine was absolutely the nicest feont desk clerk as she greeted us w cold bottled water and upgraded our room due to my ihg rewards membership. Breakfast was nice. Hotel clean and in a great location. Would recommend this hotel.

Was this review helpful? Yes
Michelle D, General Manager at Holiday Inn Express Hotel & Suites Dallas-Addison, responded to this review

Thank you so much for your feedback. We appreciate your compliments and I will let Janine know. Please come stay with us the next time your in the area. Thank you! More

Storrs, CT
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed May 28, 2013

After a weary road trip from California, we found this as a nice lace to rest. It was clean and comfortable. The location was good...walking distance to a couple of nice restaurants. Breakfast was basic but of good quality. Having a laundry and small gym on the premises was also helpful.

Was this review helpful? Yes
Michelle D, Front Office Manager at Holiday Inn Express Hotel & Suites Dallas-Addison, responded to this review

We are so glad you enjoyed your stay with us. Please come and see us again when you are back in town. Thank you for the great feedback! More

Houston, Texas
Top Contributor
263 reviews 263 reviews
159 hotel reviews
306 helpful votes 306 helpful votes
2 of 5 stars Reviewed May 7, 2013

I stay in Addison from time to time during business trips to the area. I tend to stay at the Hilton properties in the area, but given the fact that I was trying to earn some Priority Club bonus points (they are my second loyalty target), I decided to choose this location. I don’t think I will bother with this... More

Was this review helpful? Yes 1
Michelle D, General Manager at Holiday Inn Express Hotel & Suites Dallas-Addison, responded to this review

I am sorry that you had a negative experience in regards to the pool towels. We try to keep track of our inventory especially this time of year with the pool opening and so many of our guests enjoying our newly renovated pool! It really is beautiful poolside! Unfortunately our brand new mattresses might be hit or miss depending on... More

1 review
2 of 5 stars Reviewed April 30, 2013

I paid cash for my two night stay, she ask for a credit card for incidentals, $20 for it, but she ran it for the two night stay instead. Said she made a mistake and would correct the problem, but still 5 days later its still there. I just called the hotel to ask about it and she was very... More

Was this review helpful? Yes
Michelle D, General Manager at Holiday Inn Express Hotel & Suites Dallas-Addison, responded to this review

I am sorry to hear that you had a billing issue during your stay. Unfortunately the card you used to reserve the room is authorized on your arrival if we aren't aware you are paying another way. We generally only authorize your credit card for your stay, it's not an actual charge and it is released at check out. If... More

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Additional Information about Holiday Inn Express Hotel & Suites Dallas-Addison

Also Known As:
Holiday Inn Express Hotel And Suites Dallas-Addison
Holiday Inn Addison
Addison Holiday Inn
Holiday Inn Express Addison
Address: 4355 Beltway Drive, Addison, TX 75001 (Formerly Country Inn & Suites By Carlson)
Phone Number:
Location: United States > Texas > Addison
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #12 of 19 hotels in Addison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dallas-Addison 2.5*
Official Description (provided by the hotel):
Weary travelers find the comfort and convenient amenities they deserve at the recently renovated Holiday Inn Express® hotel in Addison, Texas. Our hotel's location in North Dallas' prestigious Business District is further enhanced by our easy access to the Dallas Tollway, Parkway, Dallas/Fort Worth International Airport (DFW) and Dallas Love Field (DAL)We go beyond other Addison, Texas hotels by offering corporate guests the amenities they need most, like a 1,300-sq ft meeting room, a 24-hour business center and free high-speed, wired and wireless Internet access throughout the hotel. ... more   less 
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Class
Official Description (provided by the hotel)
Weary travelers find the comfort and convenient amenities they deserve at the recently renovated Holiday Inn Express® hotel in Addison, Texas. Our hotel's location in North Dallas' prestigious Business District is further enhanced by our easy access to the Dallas Tollway, Parkway, Dallas/Fort Worth International Airport (DFW) and Dallas Love Field (DAL)We go beyond other Addison, Texas hotels by offering corporate guests the amenities they need most, like a 1,300-sq ft meeting room, a 24-hour business center and free high-speed, wired and wireless Internet access throughout the hotel. ... more   less 
Number of rooms
102

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