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All 19 Addison hotels

Holiday Inn Express Hotel & Suites Dallas-Addison

2.5 of 5 Hotel   |   4355 Beltway Drive, Addison, TX 75001 (Formerly Country Inn & Suites By Carlson)
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Holiday Inn Express Hotel & Suites Dallas-Addison
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64%
Ranked #12 of 19 hotels in Addison
A recent review
4 of 5 stars Reviewed June 24, 2014
TravelingSimpsons Panama City Beach, Florida
  • Overview
  • Reviews (59)
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  • Room tips (6)
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59 people have reviewed this hotel

Traveler rating
    16
    21
    8
    10
    4
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10
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18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Any
English first
Panama City Beach, Florida
Contributor
20 reviews 20 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 24, 2014

Stayed here for 3 days on a business trip. Hotel is in good location, seems like there are a thousand restaurants to choose from close by. Room was clean, staff attentive, overall a nice stay. Lots of choices in this area, I will choose this hotel again.

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Fairview, Oklahoma
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 14, 2014

Well lets start off with you should know that the Manager Michelle is an utter failure as a manager and a complete liar along with the staff. I checked in at 2pm in the afternoon. The girl working the counter said hi and get on the phone with housekeeping. After she was done she then checked me in. I let... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas-Addison, responded to this review

Dear MNBaker706, Thank you for taking the time to review our hotel. It is regrettable to learn that your stay was negatively affected by the level of service you have received from our hotel staff. Rest assured that this has been taken into serious account as I would like to follow up on you. I have sent you a private... More

Lititz, Pennsylvania
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 11, 2014

I have stayed at this hotel during several business trips to the area. The facility is well maintained and clean. The rooms have plenty of space. The staff are very friendly and helpful. There are plenty of good restaurants nearby - several within walking distance. The typical Holiday Inn Express breakfast bar is provided every morning. The evening snacks and... More

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Sugar Land, Texas
Contributor
18 reviews 18 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 30, 2014

We stayed here for 2 nights while our girls basketball team played in Frisco, TX. The room was nice and the parents, coaches and players did not have any major issues with the rooms.The rooms were clean and had enough towels for all the girls. We did have an issue with the front desk lady (older blond long hair). This... More

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Michelle D, General Manager at Holiday Inn Express Hotel & Suites Dallas-Addison, responded to this review

I am sorry to hear that you had a negative experience during your stay. I have shared this with all staff to improve our service. Thank you for your feedback. More

Tiffin
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 5, 2014

A very positive experience. Clean comfortable room, very impressed with the woodwork in the building, secure area, good restaurants nearby. Very friendly and professional staff. Breakfast was respectable :) recommended!

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Michelle D, General Manager at Holiday Inn Express Hotel & Suites Dallas-Addison, responded to this review

Thank you for your review I will share with the staff! Please come and see us again! Thank you! More

Joplin, Missouri
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 3, 2014

I was impressed with this Holiday Inn Express. Staff was very professional and room was very nice. Location is convenient and secure, and the free breakfast was respectable. Only drawbacks were that it was a little noisy and the internet was a little slow.

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Michelle D, General Manager at Holiday Inn Express Hotel & Suites Dallas-Addison, responded to this review

We appreciate your review thank you so much! We hope you will come see us again soon! More

Garland, Texas
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 29, 2014

We stayed in one of the king suites which had a kitchen area and dining table. Ordered room service and they made a nice production of it. The room itself was a bit dank and needed updating. Bed was comfortable enough but not updated.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas-Addison, responded to this review

Dear Catman3404, Thank you so much for taking the time to leave us your feedback. I am delighted to hear that you found our customer service great. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had... More

Plano, Texas
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 6, 2014

Not a racist but never been to a hotel where you cant understand anyone! Check in took forever and couldnt understand a word this woman said. Still had the same problem with 3 other employees. Breakfast was a nightmare with so many employees getting food we waited over 15 minutes to get to the food counter and then nothing left.... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas-Addison, responded to this review

Dear Jonesgo51, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you... More

Houston, Texas
Top Contributor
113 reviews 113 reviews
33 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed December 3, 2013

I was not impressed at all by the lady at check-in; very curt and not a single smile! After that the room was very old fashioned and in need of an upgrade, horrible coffee with paper cups (c;mon, a bit of china please!) and a desk chair that kept dropping down to its lowest position randomly! Not a bad location... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas-Addison, responded to this review

Dear slhguys, Thank you for taking the time to provide feedback on your stay. It is unfortunate your interactions with the staff prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you... More

Wichita Falls, Texas
1 review
2 of 5 stars Reviewed October 8, 2013

We only stayed one night, thank goodness. Upon arriving to the room around 10pm we flipped the switch only to have the lights blink and then not come on. The lamps worked by manually pushing the switches on them, so we just dealt with it. When we opened the sofa bed we found a pair of socks from the previous... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dallas-Addison, responded to this review

Dear TXVgsLvr, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the room lighting, cleanliness, bed and the breakfast selection which was unacceptable. We will address these points. I assure you the feedback of our hotel will be reviewed and... More

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Additional Information about Holiday Inn Express Hotel & Suites Dallas-Addison

Address: 4355 Beltway Drive, Addison, TX 75001 (Formerly Country Inn & Suites By Carlson)
Phone Number:
Location: United States > Texas > Addison
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dallas-Addison 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Dallas-Addison
Holiday Inn Addison
Addison Holiday Inn
Holiday Inn Express Addison

32 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Class
Official Description (provided by the hotel)
Weary travelers find the comfort and convenient amenities they deserve at the recently renovated Holiday Inn Express® hotel in Addison, Texas. Our hotel's location in North Dallas' prestigious Business District is further enhanced by our easy access to the Dallas Tollway, Parkway, Dallas/Fort Worth International Airport (DFW) and Dallas Love Field (DAL)We go beyond other Addison, Texas hotels by offering corporate guests the amenities they need most, like a 1,300-sq ft meeting room, a 24-hour business center and free high-speed, wired and wireless Internet access throughout the hotel. ... more   less 
Number of rooms
102

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