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All 36 Abilene hotels

Comfort Suites University

2.5 of 5 Hotel   |   1902 East I-20, Abilene, TX 79601
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Ranked #10 of 36 Hotels in Abilene
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed March 24, 2014
Jeni D Carlsbad, New Mexico
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103 reviews from our community

Traveler rating
    56
    26
    16
    2
    3
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46
15
4
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Comfort Suites University
See the most recent reviews
Carlsbad, New Mexico
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 24, 2014

This hotel was ok. I was suprised when we walked in our room that it was the #3 hotel in Abilene. Tile in bathroom was cracked, paint chipped off the walls...was clean but felt just ok. We did leave a item behind and called the next day. They had it and we were able to pick it up so very... More

Was this review helpful? Yes 2
ComSuiUni, General Manager at Comfort Suites University, responded to this review

Thank you for your feedback, the hotel has aged a little and we are soon to go through some renovations, but we hope that the customer service and honesty of our staff will bring you back to stay with us again hopefully. Again thank you for your feedback as it is always appreciated. More

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 20, 2014

This is our third stay at this property and we are very pleased with this hotel. We stayed here as a base for visiting Abilene for a few spring break days. We are a family of 4 and have two elementary aged kids. The rooms are great with a flat screen TV, large couch, microwave, and large dorm fridge. We... More

Was this review helpful? Yes 1
ComSuiUni, General Manager at Comfort Suites University, responded to this review

Thank you so much for your wonderful comments, we certainly thrive to make sure our guests are happy, so happy the kiddos enjoyed the cookies and glad you were able to visit us. looking forward to your next visit with us. Thank you again for selecting us as your hotel choice More

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 20, 2014 via mobile

Our family stayed here and we were excited about a good price and indoor pool! When we first made the reservation it did not go through. Then a friend helped with making a reservation, it was cancelled without our knowledge until we were almost to the hotel. Upon our arrival we paid neither of the before prices but much more.... More

Was this review helpful? Yes 1
ComSuiUni, General Manager at Comfort Suites University, responded to this review

Dear Guest, thank you for your response, unfortunately your friend who happens to work for a choice hotel property had made reservation on the employee rate for you which in fact you are not an employee of as we verify employment with the hotel, as an owner operated hotel we have the right to cancel a reservation if information is... More

Wichita Falls
Contributor
17 reviews 17 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 18, 2014 via mobile

Good stay at this newer hotel. Room was great, not much water pressure in shower. Evening and night staff very helpful and attentive. Staff apologetic for horrible construction delays, hazards, and obstacles. Of course the hotel has no control of the construction process but this contractor seems to be intent on killing any business in this area. Drive a 4x4... More

Was this review helpful? Yes 1
ComSuiUni, General Manager at Comfort Suites University, responded to this review

thank you for your feedback, we are all awaiting very patiently for this construction to be over also. But we still thank you for your intent to stay with us, hopefully getting to the hotel on your next visit will be a breeze. thank you again for your business. More

Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 7, 2014 via mobile

We came for a college visit at ACU and stayed here because it is about half a mile away from campus and near restaurants within walking distance (great country style cooking at Cracker Barrel). This is not a luxurious hotel but it is comfortable, the suite (we got one w 2 queen beds) was very nice size and had a... More

Was this review helpful? Yes 1
ComSuiUni, General Manager at Comfort Suites University, responded to this review

Thank you for your wonderful comments and it is unfortunate that we do not accept pets as we are all dog and cat lovers at the hotel. We appreciate your business and thank you for selecting us for your future stays. More

Amarillo, Texas
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 17, 2014

I have stayed at this hotel several times, but on this particular weekend, it was completely full due to major area activities. Not everything went perfect for us at the hotel such as the cleaning crew did not leave toiletries in our room, but I can understand things like this happening when they are pushed to their maximum capacity. What... More

Was this review helpful? Yes
ComSuiUni, General Manager at Comfort Suites University, responded to this review

Thank you for your wonderful comments and I will be sure to share them with the team at Comfort Suites University, we appreciate your business and hope to see you on your next visit More

Albuquerque, New Mexico
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 14, 2014

the Comfort Suites is in an area of Abilene, right off of the highway, with many other hotels. I'm sure the others are nice but the Comfort Suites has big rooms with seating areas, friendly staff, and is significantly less expensive than the others. Confirmation # 322791291

Was this review helpful? Yes
ComSuiUni, General Manager at Comfort Suites University, responded to this review

Thank you for your comments, and hope to see you again on your travels More

Mount Pleasant, Texas
1 review
5 of 5 stars Reviewed February 5, 2014

After my first stay at Comfort Suites University last summer, I knew that when I returned with my family we would be staying there. The service is courteous, welcoming, friendly, and quick. The breakfast was filling. The rooms are clean, and the hotel is convenient to ACU, Walmart, restaurants, and I-20. We enjoyed time in the clean pool area as... More

Was this review helpful? Yes
ComSuiUni, General Manager at Comfort Suites University, responded to this review

Thank you for your wonderful comments and we are so happy that you chose to stay with us again this year. we hope to see you and your family again More

Westminster, South Carolina
2 reviews
4 of 5 stars Reviewed December 31, 2013

The Whole Gang Of Us Which Consists Of My Family rolled in rather late , how ever we were checked in speedily and greeted respectively.Apon entry to our room wich was on the top floor another thing i love , extra exercise up and down the stairs and closer to God.This room was very spacious i mean big !

Was this review helpful? Yes
ComSuiUni, General Manager at Comfort Suites University, responded to this review

Thank you for your comments and we are always here to help More

Evansville, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 19, 2013

I always try to stay at the hotels that give me consistent, quality customer service and Comfort Suites University does that. The front desk personnel is always easy to talk to and with, no matter the time of the day or night. They recognize me when I come in, even after several weeks of being away. I like the suites,... More

Was this review helpful? Yes
ComSuiUni, General Manager at Comfort Suites University, responded to this review

Thank you and I will be sure to share these wonderful comments will all our team More

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Additional Information about Comfort Suites University

Address: 1902 East I-20, Abilene, TX 79601
Phone Number:
Location: United States > Texas > Abilene
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites University 2.5*
Number of rooms: 68
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Also Known As:
Abilene Comfort Suites

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