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Comfort Suites University

#12 of 36 Hotels in Abilene
Certificate of Excellence
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1902 East I-20, Abilene, TX 79601
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Ranked #12 of 36 Hotels in Abilene
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 weeks ago
90aggie North Houston, Texas
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113 reviews from our community

Traveler rating
    59
    29
    17
    5
    3
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49
17
4
29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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New Braunfels, Texas
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago

First the good. The room was large and the hotel's location was good. Now for the bad. When I unwrapped the soap it had obviously been used and there was hair in it. The second bar I unwrapped had also been used. It was gross. Breakfast was not great. There was no water available. The eggs were cold and the... More 

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North Houston, Texas
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Room 318 was spacious. Bed was comfortable. But..... Chair to desk was worn out. It had a tear in the vinyl larger than a softball. Requested a different one at the front desk. The young lady behind the desk (appeared to be a college student) stated she didn't think they had any replacements. Surely this wasn't the first complaint they... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Nice convenient hotel. Rooms were spacious and clean. Staff was friendly. The lady in charge of breakfast the day we were there was amazing. My only criticism is there wasn't enough parking. 382850488

Was this review helpful? Yes 1
Houston, Texas
Top Contributor
61 reviews 61 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed February 5, 2015

We are "valued members" of the Comfort Suites family and I usually pick them for a quick night on our travels. They are usually consistent with bed comfort, cleanliness and customer service. This time, we booked two adjoining rooms for us and the kids. First, the smoke alarm's low battery was causing it to chirp loudly every minute. They wanted... More 

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1 review
2 of 5 stars Reviewed February 1, 2015

The rooms were ok the shower was dirty then I left a belonging and went back to get it I got attitude cuz I wanted her to do her job I asked her to call the house keepers but of course no one answered then I said I'm calling the manager and she got rude so I got rude back... More 

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed January 7, 2015

This hotels staff was very helpful, the beds were comfortable, the room was clean and very large with additional sofa bed. The indoor heated pool and hot tub were very relaxing. The breakfast was like most with eggs, meat, waffles, and fruit along with plenty of room for everyone. The also had items for sale in the lobby like snacks... More 

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Bullard, Texas
Top Contributor
98 reviews 98 reviews
15 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed January 3, 2015

I had made reservations at this motel for 12/30/2014 and had to cancel at the last minute due to extremely bad weather. On 12/31/2014 I made another reservation and due to issues at home, I had to cancel at the last minute. The motel was well within their rights to charge me both times and they did not due to... More 

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Greenville, Texas, United States
1 review
5 of 5 stars Reviewed December 25, 2014

When I walked in I was greeted by the desk clerk named Smith. I had a reservation so everything flowed smoothly. I had called in and found that I usually get great rates by phone rather than by online search. Check in was smooth and pleasant. They had plenty of carts to help carry our bags to our room. Our... More 

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Cleveland, Tennessee
Top Contributor
71 reviews 71 reviews
35 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed December 20, 2014

I would have given a perfect rating if it weren't for the price.I felt like we were charged more than we should have been. Hotels, in general, are too expensive, but when we checked in the clerk said the rate she was giving us was the very best rate possible and that there were no king rooms available. After checking... More 

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texas
Top Contributor
55 reviews 55 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 6, 2014

We decided to try this hotel again for our nursing clinicals. Last month we had issues with the hot water not getting hot and the air not getting cold. This time we didn't have that problem. The only issue we had was the remote to the TV didn't work. It wasn't that big of an issue. The front desk tried... More 

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