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Comfort Suites University

2.5 of 5
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1902 East I-20, Abilene, TX 79601
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Comfort Suites University
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Ranked #13 of 36 Hotels in Abilene
A recent review
3 of 5 stars reviewed 2 weeks ago
Janet W Florissant, Missouri
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116 Reviews from our TripAdvisor Community

Traveler rating
    59
    30
    19
    5
    3
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50
17
4
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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Florissant, Missouri
Contributor
12 reviews 12 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were happy with the location on Highway 20. Our room was large & comfortable. We were attending a wedding & when we returned about 11:30 p.m. the electricity was out - there had been a storm earlier. We were told the power would be on shortly & handed a flashlight (power was restored at 1:30 a.m.). The breakfast buffet... More 

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Royse City, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The guy at the hotel desk was really nice and courteous. The room was large and clean. The breakfast was better than expected. Beds and pillows were comfortable. Wi Fi didn't work as well as I expected.

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Colorado Springs, Colorado
Contributor
14 reviews 14 reviews
12 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 21, 2015

I arrived in the evening during the week. First impression, I was pleased at the outside/lobby/breakfast areas, were all clean & nicely decorated. My opinion changed when I encountered the young, female desk clerk, who was rude & impatient. (She never said "hi' or bye", She didn't mention pool hours or the Wi-fi code. (I called down later to ask.),... More 

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New Braunfels, Texas
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed March 14, 2015

First the good. The room was large and the hotel's location was good. Now for the bad. When I unwrapped the soap it had obviously been used and there was hair in it. The second bar I unwrapped had also been used. It was gross. Breakfast was not great. There was no water available. The eggs were cold and the... More 

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North Houston, Texas
2 reviews
3 of 5 stars Reviewed March 6, 2015

Room 318 was spacious. Bed was comfortable. But..... Chair to desk was worn out. It had a tear in the vinyl larger than a softball. Requested a different one at the front desk. The young lady behind the desk (appeared to be a college student) stated she didn't think they had any replacements. Surely this wasn't the first complaint they... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 2, 2015

Nice convenient hotel. Rooms were spacious and clean. Staff was friendly. The lady in charge of breakfast the day we were there was amazing. My only criticism is there wasn't enough parking. 382850488

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Houston, Texas
Top Contributor
61 reviews 61 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed February 5, 2015

We are "valued members" of the Comfort Suites family and I usually pick them for a quick night on our travels. They are usually consistent with bed comfort, cleanliness and customer service. This time, we booked two adjoining rooms for us and the kids. First, the smoke alarm's low battery was causing it to chirp loudly every minute. They wanted... More 

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1 review
2 of 5 stars Reviewed February 1, 2015

The rooms were ok the shower was dirty then I left a belonging and went back to get it I got attitude cuz I wanted her to do her job I asked her to call the house keepers but of course no one answered then I said I'm calling the manager and she got rude so I got rude back... More 

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed January 7, 2015

This hotels staff was very helpful, the beds were comfortable, the room was clean and very large with additional sofa bed. The indoor heated pool and hot tub were very relaxing. The breakfast was like most with eggs, meat, waffles, and fruit along with plenty of room for everyone. The also had items for sale in the lobby like snacks... More 

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Bullard, Texas
Top Contributor
99 reviews 99 reviews
15 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed January 3, 2015

I had made reservations at this motel for 12/30/2014 and had to cancel at the last minute due to extremely bad weather. On 12/31/2014 I made another reservation and due to issues at home, I had to cancel at the last minute. The motel was well within their rights to charge me both times and they did not due to... More 

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