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All 36 Abilene hotels

Comfort Suites University

2.5 of 5 Hotel   |   1902 East I-20, Abilene, TX 79601
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87%
Ranked #5 of 36 hotels in Abilene
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 days ago
missorganized19 Dallas, Texas
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89 people have reviewed this hotel

Traveler rating
    54
    23
    10
    1
    1
See reviews for
40
14
4
24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Dallas, Texas
Top Contributor
64 reviews 64 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stay 1 night in July 2014, 2 queen room suite on the 4th floor. Hotel has 4 stories, our room was facing away from interstate 20 and we had no traffic noise. Actually our room was directly across from the elevator, but due to the AC unit that runs continuously we did not hear any noise from the hallways either.... More

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Flower Mound
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 7, 2014

This was the first year for this location and we were thoroughly satisfied with the staff and the arrangements that were made for our reunion. We booked 15 rooms for this weekend stay. The hotel is fairly new, wonderful bedding and a very accommodating staff.

Was this review helpful? Yes 1
Fort Stockton, Texas
1 review
5 of 5 stars Reviewed April 29, 2014 via mobile

Staff was very friendly and funny. happy hour was great. Me and family relaxed and enjoyed ourselves without even having to leave the hotel. I really enjoyed the breakfast it was filling and good. The other people staying at the hotel were friendly also enjoyed conversations with a few people also. It was overall a pleasant stay.

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ComSuiUni, General Manager at Comfort Suites University, responded to this review

Thank you for your feedback we are so glad you enjoyed your stay with us, we look forward to your next visit with us. More

League City, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed April 24, 2014

I normally stay at Holiday Inns, but this place was a bit cheaper. Lobby and elevators hot and stuffy upon arrival. The breakfast wasn't as nice as the higher end hotels. The grouting around the tube and toilet not as clean as I've seen. The room apon arrival was humid and warm. It didn't seem to be cooling very well.... More

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ComSuiUni, General Manager at Comfort Suites University, responded to this review

Thank you for your feedback and we will utilize this information to improve area within our hotel. More

Fort Worth, Texas
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed April 11, 2014

We have stayed here several times while in Abilene visiting our college age kids. Always been a great experience. Linens and beds are comfortable and I love that the "fan" on the A/C will run and make a fan noise all night. Great option for Abilene! 297491157

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ComSuiUni, General Manager at Comfort Suites University, responded to this review

Thank you for your feedback and we look forward to your next visit More

Sugar Land, Texas
Top Contributor
54 reviews 54 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 6, 2014

No lights in the parking lot except by the door - it's pitch-black at night out there! Not good. Construction is awful - but that's not the hotel's fault. It affects all the businesses along I-20 through Abilene. The business center printer doesn't work. Almost 100 documents were in queue, waiting to print. Apparently, it's been broken for some time.... More

Was this review helpful? Yes 1
ComSuiUni, General Manager at Comfort Suites University, responded to this review

Thank you for your feedback and we will be taking all your concerns into consideration to have these issues resolved, again we appreciate your business and hope to have you stay with us again soon. More

Carlsbad, New Mexico
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 24, 2014

This hotel was ok. I was suprised when we walked in our room that it was the #3 hotel in Abilene. Tile in bathroom was cracked, paint chipped off the walls...was clean but felt just ok. We did leave a item behind and called the next day. They had it and we were able to pick it up so very... More

Was this review helpful? Yes 1
ComSuiUni, General Manager at Comfort Suites University, responded to this review

Thank you for your feedback, the hotel has aged a little and we are soon to go through some renovations, but we hope that the customer service and honesty of our staff will bring you back to stay with us again hopefully. Again thank you for your feedback as it is always appreciated. More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 20, 2014

This is our third stay at this property and we are very pleased with this hotel. We stayed here as a base for visiting Abilene for a few spring break days. We are a family of 4 and have two elementary aged kids. The rooms are great with a flat screen TV, large couch, microwave, and large dorm fridge. We... More

Was this review helpful? Yes 1
ComSuiUni, General Manager at Comfort Suites University, responded to this review

Thank you so much for your wonderful comments, we certainly thrive to make sure our guests are happy, so happy the kiddos enjoyed the cookies and glad you were able to visit us. looking forward to your next visit with us. Thank you again for selecting us as your hotel choice More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 20, 2014 via mobile

Our family stayed here and we were excited about a good price and indoor pool! When we first made the reservation it did not go through. Then a friend helped with making a reservation, it was cancelled without our knowledge until we were almost to the hotel. Upon our arrival we paid neither of the before prices but much more.... More

Was this review helpful? Yes 1
ComSuiUni, General Manager at Comfort Suites University, responded to this review

Dear Guest, thank you for your response, unfortunately your friend who happens to work for a choice hotel property had made reservation on the employee rate for you which in fact you are not an employee of as we verify employment with the hotel, as an owner operated hotel we have the right to cancel a reservation if information is... More

Wichita Falls
Contributor
17 reviews 17 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 18, 2014 via mobile

Good stay at this newer hotel. Room was great, not much water pressure in shower. Evening and night staff very helpful and attentive. Staff apologetic for horrible construction delays, hazards, and obstacles. Of course the hotel has no control of the construction process but this contractor seems to be intent on killing any business in this area. Drive a 4x4... More

Was this review helpful? Yes 1
ComSuiUni, General Manager at Comfort Suites University, responded to this review

thank you for your feedback, we are all awaiting very patiently for this construction to be over also. But we still thank you for your intent to stay with us, hopefully getting to the hotel on your next visit will be a breeze. thank you again for your business. More

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Additional Information about Comfort Suites University

Address: 1902 East I-20, Abilene, TX 79601
Location: United States > Texas > Abilene
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites University 2.5*
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Also Known As:
Abilene Comfort Suites

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style
#4 Romantic Hotel in Abilene #5 Business Hotel in Abilene #7 Family Hotel in Abilene
Hotel Class
Number of rooms
68

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