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BEST WESTERN Whitten South

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3950 Ridgemont Drive, Abilene, TX 79606
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BEST WESTERN Whitten South
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BEST WESTERN Whitten South
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204 reviews from our community

Traveler rating
    131
    48
    11
    7
    7
See reviews for
69
35
21
51
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Abilene,Texas, United States
2 reviews
2 of 5 stars Reviewed 5 days ago NEW

The exterior needs repair badly. Stairs leading to second floor rooms were missing skid strips, top step faulty, and tiles outside of the room door missing. Interior rooms need updating. Very disappointed in this Best Western. I have never stayed at a Best Western as disappointed as this one. The staff was friendly and pleasant.

Review collected in partnership with Best Western

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wiexpo, Guest Relations Manager at BEST WESTERN Whitten South, responded to this review

We appreciate you taking the time to write a review of your recent stay, and we apologize that it was less than perfect. Our hotel is currently undertaking a second update/ upgrade with in 3 years of each other. We have repaired many outside tiles that were broken or loose unfortunely luggage wheeled upstairs can cause damage. So that we... More 

Cheyenne, Wyoming
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Room was clean the family above us had kids and they stomped around til late at night. People leaving really early in the morning were very noisy. The breakfast was so bad we couldn't eat it. The motel was not to hard to find. There are many restaurants nearby.

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wiexpo, Guest Relations Manager at BEST WESTERN Whitten South, responded to this review

We first want to apologize that your stay was not what you expected. We also want to make sure you and any other guest that stay with us know, that if any problems arise with room, or even noises above normal levels, there is someone at the front desk 24/7 to help find a solution so that everyone has a... More 

Augusta, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

Excellent, comfortable and friendly. Everything that one would expect of a high rated hotel without the high price or stuffiness. The staff was pleasant and helpful. My trip across the states will now be stopping at Best Westerns ONLY!!!

Review collected in partnership with Best Western

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wiexpo, Guest Relations Manager at BEST WESTERN Whitten South, responded to this review

We are so glad to hear you enjoyed your recent stay with us and can't wait to see you on your next visit . If this was your first stay at a Best Western we hope you took advantage of signing up for our rewards program, if not it's never to late. Our guests' budget and hotel needs are very... More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed one night in this hotel. The building looked older which made me a little nervous when I made the reservation. However, it is recently updated and it shows that the facility is kept up. Staff was very friendly. Room was clean and comfortable. I'd stay there again.

Was this review helpful? Yes 2
wiexpo, Guest Relations Manager at BEST WESTERN Whitten South, responded to this review

We thank you for taking the time to review your recent stay with us. Yes, our building is an older one but is just as up to date and maintained as newer ones. Our staff front desk, housekeeping and maintance work very hard to insure that once you open the front door your stay is comfortable and you feel welcomed.... More 

Round Rock, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I made the mistake of not verifying that our room was a non smoking. They tried to make it a comfortable as possible. The next night BW was able to give us a non smoking room. Great customer service. Going the extra mile. Gina at the front desk was great to work with and the Supervisor for housekeeping as well.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
wiexpo, Guest Relations Manager at BEST WESTERN Whitten South, responded to this review

We appreciate you taking the time to review your recent experience at our hotel. We do our best to fill each guest request, unfortunately this isn't also possible, especially during extremely busy times. We are very pleased that our staff continue to go the extra mile to insure our guest enjoy their stay even when complications arise. We want our... More 

Norman, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Friendly staff, good value, clean hotel, close to many restaurants and stores within walking distance. Close to just about everything. Near highway, the zoo, Dyess AFB, the Mall of Abilene and other attractions.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
wiexpo, Guest Relations Manager at BEST WESTERN Whitten South, responded to this review

We want to thank you for taking the time to review your recent stay with us. Yes, one of our best features is our location, location, location. Along with all the great places you mentioned we are also close to the Taylor County Expo Center, which host numerous events , such as Rodeos, 4-H showings, concerts, monster trucks, and so... More 

Austin, Tx.
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed April 13, 2015

This is an older Best Western that has had renovations, and it is a true "motel". We recently spent a Saturday night there. The room was clean and of decent size. The bathroom area was more cramped, especially in the toilet/tub/shower room. It had a flat screen TV with many cable channels. I liked that you can change channels quickly... More 

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wiexpo, Guest Relations Manager at BEST WESTERN Whitten South, responded to this review

Thank you so much for writing a review of your recent stay with us. We've noticed that although it wasn't the worst stay it wasn't the great experience we love to give each guest. Our breakfast is not fresh from the farm,, but our attendant continuously insures its the freshest and hottest for each and everyone of guest that joins... More 

Vernon, Texas
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed March 30, 2015

This hotel is located next to the Abilene Mall and several restaurants all within walking distance. The staff was very pleasant, and the rooms were very clean and roomy. The hotel could use a lounge, however the prices are very reasonable.

Was this review helpful? Yes
wiexpo, Guest Relations Manager at BEST WESTERN Whitten South, responded to this review

We are so happy you enjoyed your recent stay with us and appreciate you taking the time to write a review for us. Unfortunately our property was not built with a lounge that so many workers that stay with us would enjoy, however there are several restaurants close by that do serve adult beverages and are within walking distance. Also... More 

Friendswood, Texas
Contributor
17 reviews 17 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 25, 2015

Stayed here for one night on our spring break trip up to the panhandle (Palo Duro Canyon). Hotel was clean and the breakfast was very good. The assistant the morning we were there was very helpful to all. The room was clean though the bathroom was a bit dated.

Was this review helpful? Yes
wiexpo, Guest Relations Manager at BEST WESTERN Whitten South, responded to this review

We appreciate your review about your recent stay with us. We are so glad to hear that our breakfast lady has made so many guest feel welcomed while staying on top of breakfast area and keeping it clean and stocked. We always welcome guest feedback especially when it comes to areas we may not have realized needed replace sooner than... More 

Denver, Colorado
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 23, 2015

We stayed one night on a vacation. At check in the desk clerks were very friendly and you even get a choice of a small bottle of wine, beer, soda or water at check in. The room was clean and comfortable. The only problem we had was that the TV did not work. They came up right away and reset... More 

Was this review helpful? Yes
wiexpo, Guest Relations Manager at BEST WESTERN Whitten South, responded to this review

We have said this so many times and so many reviews and we hope that you and all our guests know that we thank you for taking your time to write about your experience at our hotel, and that includes the good and the bad. Our remotes and TV sometimes are like siblings and don't get along. We have been... More 

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