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All 36 Abilene hotels

Hampton Inn & Suites Abilene I-20

2.5 of 5 Hotel   |   3526 West Lake Road, Abilene, TX 79601
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88%
Ranked #2 of 36 hotels in Abilene
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed July 9, 2013
Camille A Ochlocknee, United States
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  • Reviews (168)
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168 people have reviewed this hotel

Traveler rating
    108
    37
    15
    3
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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There are newer reviews for Hampton Inn & Suites Abilene I-20
See the most recent reviews
Ochlocknee, United States
2 reviews
5 of 5 stars Reviewed July 9, 2013

The helpful staff kept everything clean and fresh. They gave us great directions around the area and always had a smile. The breakfasts were wonderful and always had a wide variety to attract any pallet. Our room was very clean and comfortable. I cannot say enough about what a great stay we had.

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Associate General Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Thank you Camille for the kind review! I am glad that we were able to provide an extra special touch while you were with us. I am glad that you enjoyed our breakfast! We do try to offer a variety of breakfast items for everyone from our muffins and pastries to our fresh oatmeal and fruit to our hot items.... More

texas
2 reviews
5 of 5 stars Reviewed July 7, 2013

great experience, very clean, good breakfast, comforable. one small thing...tv remote would not control the volume and power keys...... front desk was not able to correct this. otherwise it is a wonderful place with nearby eating and easy access.

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Associate General Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Thank you for reviewing your stay with us! We appreciate the great compliments about your stay and the comfort and cleanliness you experienced. I do apologize that we could not get the remote working for you after you checked-in. It turns out that the TV itself had to be reprogrammed by maintenance to get the remote working properly. ~James Moore,... More

athens, ga
Top Contributor
74 reviews 74 reviews
61 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed July 5, 2013

Overall, I was very pleased with my experience at this hotel. It was very comfortable, clean, and well up kept. The location is not great - no real eating choices nearby without driving to. But the hotel itself is a great find and one that I would stay at again.

Was this review helpful? Yes
abilenehamptonsuites, Associate General Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Thank you for your recent review of our property! I am glad that we were a great find for you while traveling through Abilene. I wish that we had more restaurants a little closer too, but the Chili's, Jason's Deli, Cracker Barrel, and a few other fast food places are nearby to meet your needs. Also, don’t forget about all... More

Martin, Tennessee
2 reviews
5 of 5 stars Reviewed July 1, 2013 via mobile

I stayed at this hotel for a business trip. I wasn't expecting much for a hotel in Abilene but this was a pleasant surprise. The staff went above and beyond to make my stay comfortable. I've been on the road non stop for 7 weeks, staying in a new hotel every night and this is by far the cleanest, most... More

Was this review helpful? Yes
abilenehamptonsuites, Associate General Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Thank you for taking the time to review our hotel about your stay earlier this month! We are extremely flattered at your kind remarks about your 7 weeks of travel and our hotel being at the top! Thank you again for the great compliments! ~James Moore, Associate General Manager More

Lubbock, United States
1 review
4 of 5 stars Reviewed June 28, 2013

I wasn't expecting it to be so quiet being right off the Interstate but it was great. The hotel staff were very friendly and the room was clean and comfortable. The pool was closed which was kind of disappointing but the hotel was great other than that.

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Associate General Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Byron L, Thank you for taking the time to review our hotel from your recent visit. I appreciate your compliments about our location and how pleased you were with the noise level since we are just off Interstate 20 at exit 286c and with the cleanliness of our rooms. I do want to apologize for our pool being closed... More

Houston, United States
1 review
3 of 5 stars Reviewed June 25, 2013

This hotel was OK as a business stayover, but I was traveling with a toddler. There was a 10 minute delay on checkin because only one person was on staff when I arrived. The manager was nice, but waiting for 10 minutes while trying to keep a toddler entertained close to their bed time is difficult at best.

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Associate General Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Ms. Shelly P, Thank you for providing feedback about your recent stay with us. I want to apologize for the delay with your check-in and the length of time that it took for the guest service associate to assist you. We are a 72 room property and sometimes two employees on duty is not feasible. I assure you that... More

Chandler, Arizona
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 21, 2013

This Hampton was no exception to the other Hamptons we stayed in on our cross country trip. This chain must have a very effective quality system.Room was clean, everything functional then... great breakfast inthe morning!

Was this review helpful? Yes
abilenehamptonsuites, Associate General Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Walt W, Thank you for the kind review about our property and the Hampton Brand! We strive to offer the best in service and hospitality. I am glad that you were able to take advantaged of and enjoy our Hot-On-The-House Breakfast between 6-10am. Thank you again for taking time to submit a review for our hotel! -James Moore, Associate... More

College Station, United States
1 review
3 of 5 stars Reviewed June 17, 2013

Service was very good, but room was infested with small black bugs that were in the beds, bathroom and on the floor - sufficient enough to be very visible and disturbing when found in the beds, on the floor, in the tub, toilet and flying around the room at any lighted surface. Rate for room was more than anticipated given... More

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Associate General Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Thank you for taking the time to complete a review about your stay with us. I want to apologize for the unfortunate experience that you had at our hotel. The health and safety of our guests is of the utmost importance. We work closely with a professional pest control company to address and rectify any pest situation that might occur.... More

Atlanta, Georgia
Top Contributor
181 reviews 181 reviews
107 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed June 14, 2013

Desk clerk was awesome. She was cheerful, enthusiastic and helpful. I had requested a room away from the elevator and vending machines and when I got to the room it was the opposite of my request. I thought I was in for a hassle getting the room changed but to my surprise the situation was corrected with a smile and... More

Was this review helpful? Yes
abilenehamptonsuites, Associate General Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Thank you for taking the time to complete a review for our hotel. I greatly appreciate the feedback you have provided. I want to apologize that we did not get you situated in the correct location when you first checked-in. However, I am pleased that you had no trouble in getting your room switched to the location you desired. Thank... More

Texas
Top Contributor
215 reviews 215 reviews
158 hotel reviews
191 helpful votes 191 helpful votes
4 of 5 stars Reviewed June 11, 2013

Stayed here one night while in town on business. The location on IH 20 is great if you are passing through town. It's about a 10 minute drive to downtown and about 15 minutes to the southwest part of town. There are a couple of small restaurants nearby and more one or two interchanges to the east (SH 351). Breakfast... More

Was this review helpful? Yes
abilenehamptonsuites, Associate General Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Thank you for taking the time to review our hotel! We appreciate your comments and suggestions for other travelers. I apologize that we did not have any breakfast items that you were interested in the morning that you checked out. Our breakfast rotates on a daily basis, so each day is different than the day before. Thank you again for... More

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Additional Information about Hampton Inn & Suites Abilene I-20

Address: 3526 West Lake Road, Abilene, TX 79601
Phone Number:
Location: United States > Texas > Abilene
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Abilene I-20 2.5*
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Also Known As:
Hampton Inn And Suites Abilene i-20
Hampton Inn & Suites Abilene i-20 Hotel Abilene
Hampton Inn Abilene
Abilene Hampton Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style
#1 Romantic Hotel in Abilene #4 Business Hotel in Abilene #7 Family Hotel in Abilene
Hotel Class
Official Description (provided by the hotel)
The Hampton Inn & Suites Abilene hotel is located right off I-20 and right down the road from Abilene Christian University and Hardin-Simmons University. We offer free breakfast and complimentary WiFi for your convenience and clean and comfortable beds for your comfort. Come visit Abilene and discover all that West Texas has to offer! ... more   less 
Number of rooms
72

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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