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Hampton Inn & Suites Abilene I-20

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3526 West Lake Road, Abilene, TX 79601
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Hampton Inn & Suites Abilene I-20
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Hampton Inn & Suites Abilene I-20
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237 reviews from our community

Traveler rating
    153
    54
    19
    4
    7
See reviews for
77
56
15
70
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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    (56)
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There are newer reviews for Hampton Inn & Suites Abilene I-20
See the most recent reviews
1 review
4 of 5 stars Reviewed May 25, 2014

Staff was very alert and on top of all processes. Check in was quick and so was check out. Become a Hilton member on site and it was a quick process. Rooms were clean and the heating/air worked well. There was a variety of breakfast items offered to meet all dietary needs.

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear 441Steffaniec, Thank you for taking the time to complete a review about your recent stay with us! I am very pleased that our staff was on top of things and alert to the processes and standards that we have set for ourselves. Thank you for your compliments about our rooms and our breakfast offerings! Congratulations on join the Hilton... More 

Gladewater, United States
1 review
5 of 5 stars Reviewed May 21, 2014

This hotel went out of their way to make our stay comfortable. We will always stay in a Hampton from now on. Enjoy every minute of our stay. Recommend this hotel to anyone who wants a great night sleep.

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Kathleen W., Thank you for taking the time to complete a review about your stay with us during the H.O.G. Rally! I am honored by your comments about how our staff went out of their way to make your stay comfortable. It is wonderful to hear that because of your great experience with us, you will stay at Hampton's... More 

El Paso, United States
1 review
5 of 5 stars Reviewed May 6, 2014

Traveled with a large group of students for competition. Could not have been happier with the quality and the service of this hotel. They were able to accommodate our group efficiently and the breakfast provided was perfect for the needs of our group.

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Sponsor, Thank you so much for the compliments about your stay with us during the UIL Meet here in town. It was a pleasure to have you and all the students stay with us! I am glad that we were able to meet the needs of your group effectively and efficiently! We look forward to having you all stay... More 

texas
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed May 1, 2014 via mobile

We stayed there a few nights ago. They were in the process of changing out the carpet in the hall ways. This created a noisy environment for doors slamming and noises in the room next to us. ( carpet usually helps eliminate sounds). We were not notified in advance of the mess when we made reservations. There was carpet padding... More 

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear luckytxn, Thank you for your honest review about your stay with us the end of last month. I apologize for the lack of communication in letting you know about our carpet replacement in the hallways. Even though plans have been in the works for a while, the actual date for replacing was up in the air. We had little... More 

Midlothian, United States
1 review
4 of 5 stars Reviewed April 30, 2014

The staff was exceptional, very helpful and courteous, especially the overnight person. In the morning, the breakfast was hot and all offerings were always full, nothing ever ran out like so many other places I have stayed.

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Tim R., Thank you for your wonderful compliments about our staff! I am so glad that our team was able to take great care of you and make sure that you had everything you needed. I will make sure to pass along your compliments to the breakfast host and the night auditor who checked you into the hotel. I... More 

Round Rock, United States
1 review
4 of 5 stars Reviewed April 28, 2014

Overall very good place to stay and very comfortable beds. Also the staff is very friendly and the rooms are very clean. I would recommend this hotel to anyone that has plans on staying in the bid town of Abilene, Texas.

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Robert M., Thank you for taking the time to review our hotel after your recent stay! I am so glad that we were able to provide you with a great place to stay while in Abilene on business. Thank you so much for your recommendation to others who come to Abilene. We look forward to having you stay with... More 

Philadelphia, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 24, 2014

I have always enjoyed staying at Hampton Inn. This was our first time in Abilene. We traveled over 1400 miles to be there for a wedding. Much of our family and the wedding party stayed at this Inn. The rooms are clean, lovely, and comfortable. Each room had a microwave and fridge. After the wedding was over many guests returned... More 

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear AvaM973, Thank you for continuing to stay with Hampton Inn's. It was a pleasure to have you stay here while in town for the wedding! I am happy to hear that we were able to provide you with comfortable lodging after traveling such a long ways! Thank you for your wonderful compliments about our rooms and the quality that... More 

Springtown, Texas
1 review
5 of 5 stars Reviewed April 18, 2014

We very much enjoyed our recent stay at this hotel. It was very clean and breakfast menu was great!! The staff were friendly, helpful, and professional. We will stay there the next time we make that trip.

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Sharla W., I am glad that you had such a wonderful stay with us! I am very glad that our staff was able to meet your standards by being so helpful and friendly! We look forward to having you stay with us again when travel through our area again! Thank you for choosing to stay with us! ~James Moore,... More 

Allen, United States
1 review
5 of 5 stars Reviewed April 15, 2014

We enjoyed staying two nights at this hotel. The complimentary breakfast was excellent with a large variety of both cold and hot menu choices . The hotel staff was very helpful and friendly. The hotel was clean and comfortable. The 24 hour coffee & tea bar was an added benefit.

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Toni J., Thank you for choosing to stay with us while you were in the Abilene area! I am so glad that you were able to stay 2 nights! I am so glad to hear that you enjoyed the variety of hot and cold items that we have on our breakfast buffet! Thank you for the wonderful compliments about... More 

Longview, Texas
Contributor
20 reviews 20 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 15, 2014

...overnight stay on our way to vacation in Big Bend, the comfort and convenience I grown to expect didn't disappoint. During our travels I received a call informing me I'd left my pillow. Not to worry because they kept it until my return visit. Sherry, the woman who provides the daily breakfast, went over and beyond to be pleasant and... More 

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear CasaCox48, Thank you for sharing your experience about your recent stay with us! I am so pleased that we were able to meet your expectations! Sherry is absolutely wonderful in our breakfast! We are so happy to have her on our team. It amazes me how tidy she keeps the kitchen when the breakfast area is full of people!... More 

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