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Hampton Inn & Suites Abilene I-20

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3526 West Lake Road, Abilene, TX 79601
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Hampton Inn & Suites Abilene I-20
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Hampton Inn & Suites Abilene I-20
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272 Reviews from our TripAdvisor Community

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Traveler rating
    175
    61
    22
    6
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
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  • All months
    (272)
  • Mar-May only
    (64)
  • Jun-Aug only
    (91)
  • Sep-Nov only
    (55)
  • Dec-Feb only
    (62)
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There are newer reviews for Hampton Inn & Suites Abilene I-20
See the most recent reviews
Lake Havasu City, Arizona
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed October 5, 2014

Good hotel for an overnight stay. The staff was very friendly and professional. Our room and bathroom was clean however I did notice a musty smell in the room. The next morning when I walked to the window the carpet was soaked. I assume from the a/c unit. The carpet has obviously been wet before and not cleaned, therefore the... More 

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Jana5811, Thank you for taking the time to complete a review about your stay with us! I am so pleased that you enjoyed your overall stay with us! First of all, thank you for your compliments about our team and the friendly yet professional service that was provided to you! I am so sorry to hear about the musty... More 

Midland, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 1, 2014

The hotel, service, eminities and staff are all very nice. It was our sleep experience that was not up to par for what we paid. We may have to look elsewhere when we are in the Abilene area for a place to sleep. The "Hampton Bed" is a thing of the past. They had them 2 years ago, not today.... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Michael_from_Midland, Thank you for taking the time to review your recent stay with us! Thank you for the great compliments about the hotel, amenities and team! I also appreciate your input about our Hampton Beds. We have not changed our mattresses from what they were 2 years ago. However, we are in the process of flipping mattresses and we... More 

Indianapolis
Level Contributor
80 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed September 30, 2014

Stayed here during "The Summit" at ACU. The room was nice, but the walls are thin. Breakfast was ok (love the Texas shaped waffles), but the hot entree left much to be desired. The front desk personnel were excellent. They greeted you as you came in and said goodbye as you left. They also are very knowledgable of the area... More 

Was this review helpful? Yes 1
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear obxmike, Thank you for taking the time to complete a review about your recent stay with us during ACU's Summit! It was a pleasure to have you stay with us. I am glad that you enjoyed your stay and that you were able to take advantage of our hot on-the-house breakfast. The make your own waffles are one of... More 

La Grange, United States
1 review
5 of 5 stars Reviewed September 29, 2014

The hotel was exceptionally clean, the staff very helpful. The check in process was fast and professional. The price was very reasonable for the quality of the hotel. The room was very large and laid out well. The bed was great, very comfortable. Breakfast was great, everything from eggs/potatoes/bacon to fruit and yogurt. Will definitely stay again if we are... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear James G, Thank you so much for the amazing review and compliments about our property! I am happy to hear that our hotel was a wonderful surprise! I am so glad that everything was perfect for your needs from the size and layout of the room to the variety of breakfast options to our team members being friendly and... More 

Grapevine, Texas
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 23, 2014

Beds are lush, pillows are great, room is very clean. They offer tea, coffee, lemonade and cookies when you arrive - nice surprise. Walls are a little thin but for the most part it is very quiet...I still give it 5 stars! They also offer great "go bags" for breakfast if you're in a hurry.

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

DDC-2481 thank you for taking the time to complete a review about your recent stay with us! We appreciate your compliments very much from the beds to our evening reception to the breakfast bags on the weekdays! I am glad that we were able to provide you with such a great stay despite our thin walls. Thank you for the... More 

Lubbock, United States
1 review
5 of 5 stars Reviewed September 18, 2014

The room was clean and exactly what I booked (non-smoking, etc.). Check-in and check-out were both a breeze, and the room was nice and quiet. They serve complimentary breakfast, which was also very appreciated. The location is close to ACU and Hardin-Simmons.

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Micah, I am so happy to hear that we hit a home-run while staying with us! It is great to hear that our location is great being near ACU and HSU. I am glad that you were able to enjoy our hot on-the-house breakfast! We look forward to having you stay with us again the next time you are in... More 

Keller, United States
1 review
5 of 5 stars Reviewed September 15, 2014

We stayed 2 nights at the Hampton I&S in Abilene, TX. I was very impressed with the quality of the hotel and staff. Free water, apple and breakfast bar when we left Friday morning to go dove hunting was a nice touch. I would definitely stay there again.

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Brent R, Thank you for taking the time to complete a review about your stay with us while in Abilene dove hunting. I am so happy that our breakfast on-the-go bags with the apple, muffin, breakfast bar, and bottled water was perfect for you early in the morning on weekdays! I appreciate your compliments about the great team that... More 

houston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 4, 2014

We were given smoking rooms. The smell was unbearable. We booked 3 weeks ahead through Expedia and tried during the time leading up to the stay to get non-smoking rooms but without luck. During the stay we saw walk-in guests given non-smoking rooms. We believe the Expedia booking resulted in being assigned lower class accomodation.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Robert H, Thank you for completing a review about your recent stay with us. I appreciate you raising awareness about the few smoking rooms we have on property as well as the risk of booking through a 3rd party site like Expedia. At the property level we can only see what room types are booked and not the intention... More 

Greensboro, North Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 3, 2014

The staff was exceptionally nice and the rooms were nice. There were plenty of places to eat nearby. The rooms were very clean. Breakfast area was well stocked and they had ice tea and lemonade available in the lobby all during the day.

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Kevin H, Thank you for sharing about your recent stay with us while in the Abilene area! Thank you for the compliments about our staff and how they were able to take such good care of you while providing that Southern Hospitality that Texas is famous for! I pleased to hear that the breakfast host was able to keep... More 

Vero Beach, Florida
2 reviews
5 of 5 stars Reviewed September 3, 2014

We were pulling a U-Haul trailer on this trip from Portland, OR to Vero Beach, FL. Not only was the parking lot fully capable of handling our trailer, but I was grateful for the fact that we were able to park it both in front and also under a strong light for security. Our room was very clean and comfortable... More 

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Martin S, I am sure that you must have been exhausted from staying in so many hotels throughout the trip. Thank you for taking the time to share about your stay with us while traveling across country to Vero Beach, FL from Portland, OR. I am glad that we were able to meet your needs and provide a restful... More 

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