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Hampton Inn & Suites Abilene I-20

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3526 West Lake Road, Abilene, TX 79601
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Hampton Inn & Suites Abilene I-20
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Hampton Inn & Suites Abilene I-20
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236 reviews from our community

Traveler rating
    153
    54
    18
    4
    7
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77
55
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70
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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There are newer reviews for Hampton Inn & Suites Abilene I-20
See the most recent reviews
Houston, Texas
2 reviews
1 of 5 stars Reviewed July 6, 2014

The A/C unit was so loud it kept us up all night. The room was extremely dusty and seemed as though it hadn't been cleaned properly for a long time. The breakfast had run out of fruit and there was nobody there to ask for more food.

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Melissa L, I first of all would like to thank you for taking the time to review your recent stay with us while in the Abilene area. I am terribly sorry to hear about your stay and the discomfort that you experienced. I do not understand what happened in regards to your stay. I am speaking with all departments... More 

Alilene, United States
1 review
1 of 5 stars Reviewed July 5, 2014

Did not honor State discount and staff was very rude. Room was very small. The hotel was located far from downtown. Room was clean and it was a pleasent stay but very disappointed with my experience. I will never stay at Hampton very again.

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Marky V, Thank you for completing a review about your stay with us. I appreciate you bringing up the government rate in your review. Anyone can go online and book the government per diem rate. It is up to the hotel to validate the stay as a legitimate government booking. Upon check-in a government ID is to be provided... More 

Dallas, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 30, 2014

We went to breakfast at 9:22 am and there was almost nothing left when we asked the lady in charge she has a very bad attitiude and said the only breakfast left was want was on the counters. We couldnt even get batter to make us a waffle, there was only sausage no eggs and no gravy also i had... More 

Was this review helpful? Yes 1
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear anna a, Thank you for taking the time to write a review on Trip Advisor. Comments from our guests are very important to our staff, as we are always wanting to improve. I want to personally apologize for the experience you had while staying with us. Our management teams has spoken to the team member who was working that... More 

The Woodlands
Top Contributor
144 reviews 144 reviews
32 hotel reviews
107 helpful votes 107 helpful votes
5 of 5 stars Reviewed June 25, 2014

I really enjoyed our 3 night stay at this hotel while in town for college orientation. The hotel is decorated nicely and clean. Cookies and lemonade greeted us in the evening. They have a nice outdoor pool and hot tub. My husband used the fitness room (but did wish there were some free weights or weight machines). The beds were... More 

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Texans112, It was a pleasure to have you stay with us during the ACU Passport for new students! I am so glad that we were your choice in lodging for your visit to Abilene. Thank you for taking the time to complete a review about your stay with us! I am so happy to hear that we are your... More 

Texas
Top Contributor
213 reviews 213 reviews
156 hotel reviews
199 helpful votes 199 helpful votes
5 of 5 stars Reviewed June 25, 2014

Stayed here again a couple of times in the past weeks. This hotel continues to be clean and comfortable. Spacious rooms and bathroom with everything in excellent working condition. Very close to a commercial/retail area with lots of stores and dining choices. Free Internet worked well. Just far enough off the Interstate that you don't hear traffic noise, even from... More 

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear toomuchtravel, Thank you for taking the time to complete a second review this month in regards to your many stays with us. Thank you for your superior praise in regards to our team here after the hail storm! Everyone did a wonderful job to pull together to take care of our guests and make the best of an unfortunate... More 

Houston, Texas
Top Contributor
126 reviews 126 reviews
43 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed June 19, 2014

The Hampton Inn in Abilene was a good selection at a fair price for the area. The staff was friendly, hotel was clean and the room was comfortable. Good wifi and selection of TV channels. The breakfast was typical for the Hampton Inn chain. I would stay at the Hampton Inn Abilene if I'm ever in the area again.

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear exptraveller501, Thank you for taking the time to complete a review about your recent stay with us! I am very pleased that you found our accommodations to be a good value for your money with our clean rooms and friendly staff! Our channel line up with DirecTV is something that we are very proud of with over 100 HD... More 

Carrollton
Top Contributor
106 reviews 106 reviews
79 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed June 18, 2014

Have stayed here before. Working in the area and booked our room here again. The location is great, right off I-20, so it is very easy to get around town. The room was very nice and the beds were very comfortable. They had a very nice outdoor pool, although we did not have time to check it out. This room... More 

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear jetsetterwannabe, It was a pleasure to have you stay with us once again and complete a review! Thank you for taking the time to pass along your experience with future travelers to the Abilene area. Thank you for the wonderful compliments about our beds, the breakfast and having the "coldest A/C ever!" I am so glad that we could... More 

alloa
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed June 1, 2014

really comfortable and very clean hotel, have not stayed in Hampton hotels before in USA but would do again. Check in good and the breakfast was fine, staff helpful and pleasant. We travelled a lot on this trip, and this hotel was one of the best.

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear linda r, Thank you for taking the time to complete a review about your recent stay with us! I am so pleased that we could be a part of your road trip. I am even more pleased that we were one of the best hotels you experienced during your travels. Thank you for the wonderful compliments about our hotel,... More 

Lubbock, Texas
Top Contributor
72 reviews 72 reviews
22 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed May 27, 2014

Being a silver rewards member, I can say I've stayed at many Hilton brand hotels across west Texas and the US. This Hampton ranks pretty high on my favorites list. I don't know how important the TV is to potential guests but it is to me. One thing this Hampton does that I've never seen done at any other Hampton... More 

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Clint P, Thank you for taking the time to review our property and your stays with us. I am thrilled that we are one of your favorites when traveling the West Texas area! I am so glad that our decision to go with DirecTV was a good choice. We love that we have so many different channel options and... More 

1 review
4 of 5 stars Reviewed May 25, 2014

Staff was very alert and on top of all processes. Check in was quick and so was check out. Become a Hilton member on site and it was a quick process. Rooms were clean and the heating/air worked well. There was a variety of breakfast items offered to meet all dietary needs.

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear 441Steffaniec, Thank you for taking the time to complete a review about your recent stay with us! I am very pleased that our staff was on top of things and alert to the processes and standards that we have set for ourselves. Thank you for your compliments about our rooms and our breakfast offerings! Congratulations on join the Hilton... More 

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