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All 36 Abilene hotels

Hampton Inn & Suites Abilene I-20

2.5 of 5 Hotel   |   3526 West Lake Road, Abilene, TX 79601
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Ranked #1 of 36 Hotels in Abilene
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
BrianOakes Burleson, Texas
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215 reviews from our community

Traveler rating
    140
    48
    17
    3
    7
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71
48
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64
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hampton Inn & Suites Abilene I-20
See the most recent reviews
Burleson, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We stopped at the last minute in the bad ice storm last week. They had a room available, it was great. We didn't eat breakfast, as it was full of people and because we wanted to get on the road since we wanted to make it home! Hampton Inns are always the same and consistent where ever you go.

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear BrianOakes, Thank you so much for taking the time to share about your recent stay with us! I am glad that we were able to provide you a safe place to stay out of the winter storm that hit the area last week! We would have loved to have you stay with us longer and get a chance to... More 

San Tan Valley, Arizona
Contributor
18 reviews 18 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We recently stopped as a layover during the Christmas Break. The staff was very friendly, the kids loved the breakfast options and the room room was very clean. Great place to stay for the price. Only wished we had a little more time to enjoy it all.

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Dawn A, Thank you for taking the time to leave such a wonderful review about your recent stay with us! I am so pleased that you and your family had a great stay with us and enjoyed our breakfast selection. I hope they had a chance to make a waffle! Maybe on your next trip through the area you... More 

Colo. Spgs.
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a newer hotel, so beds are pretty comfortable, hotel is clean and service was great. One unexpected surprise was how good the breakfast was. I normally stay away from free hotel breakfast food and sometimes I will just have a taste of something, but for the first time ever I though the food was so good I almost... More 

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear mosqrd, Breakfast is one of the areas that we have tried to work on and provide options for our guests. We have our limitations due to Hilton requirements for Hampton Inns, but we try our best. I am so glad that you enjoyed our breakfast so much! Your compliments are one of the best that we can get. Thank... More 

White Oak, Texas
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This Hampton Inn was new and clean and had a good location. The breakfast had sausage and eggs, biscuit and gravy, cereals, breads, pastries, fruits, and juices. There was a business center, a pool, and other amenities. The exterior decor was eye-pleasing. The staff was helpful. About my only complaint was that the carpet was extra drab and gave the... More 

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear virgbrown, Thank you for the wonderful compliments about our property and your stay with us. I appreciate you taking the time to share your experience with other travelers coming through the Abilene area. I cannot tell when you stayed with us, but our prices vary based on a variety of factors. The best way to explain our pricing is... More 

Fremont Ohio, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 25, 2014

Stopped in route to California, easy on and off. Check in was quick and friendly. We were tired and staff let us know about food delivery and it was a local place and vey good plus very speedy. We are early risers and having coffee 24/7 is great. We always try to stay at Hamptons and this one will not... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Michael W, Thank you for taking the time to complete a review about your recent stay with us! I am so glad that we were a great stopping point for you on your journey to California! Thank you for your compliments about our property and the staff accommodating you with a list of delivery restaurants in the area. I... More 

1 review
1 of 5 stars Reviewed December 25, 2014 via mobile

My family and I stayed at Hampton Inn in Abilene Texas on Christmas Eve night. Upon checking in, we were greeted by Jeff, who was VERY nice (although we were cranky and tired after traveling all day). We were trying to book a military rate room, but Jeff explained that we had to be on official orders for him to... More 

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Kimberly T, Thank you for taking the time to share about your experience while staying with us. I am terribly sorry about the unpleasant experience you had here. This is not something that we take lightly. Our government rate policy states a current government ID and it specifies that it is not applicable for leisure stays. We do offer... More 

New Braunfels, United States
1 review
5 of 5 stars Reviewed December 22, 2014

Great location and great access to amenities. Staff provided excellent customer service. The rate and billing completion was provided in a better than fair and timely manner. We will be staying at this location on our next business / recreational trip through Abilene.

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Ralph L, Thank you for taking the time to share about your recent stay with us! It was a pleasure to have you stay here! I am so glad that your first experience with us was excellent! Thank you for your compliments about our team and the level of customer service that we provided. We look forward to seeing... More 

Amarillo, United States
1 review
5 of 5 stars Reviewed December 13, 2014

My stay was very enjoyable the staff did excellent it was a relief staying here after hitting a deer. It makes me want to pack up the bed and bedding because I do not sleep as good at home as I did in this hotel.

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Tammy S, Thank you for taking the time to complete a review about your recent stay with us! It sounds like you had quite the adventure before arriving at our hotel! I am glad that our team here was able to take care of you and provide some relief. I am pleased to hear that our bed was very... More 

Dana Point, United States
1 review
5 of 5 stars Reviewed December 8, 2014

Great place to stay, well maintained and very clean. Staff was very friendly upon check in and were very helpful on places to have dinner. Location was easy to get to from I 30 and services were right next door to gas the car and find some snacks. Breakfast was good and there were very few people at breakfast on... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Thomas H, Thank you for the taking the time to complete a review about your recent stay with us! I am so pleased that you enjoyed every aspect of your stay while in Abilene! I appreciate your compliments about our team members and the helpfulness they provided to you in locating a great place for dinner! Thank you again... More 

Keystone, South Dakota
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 7, 2014 via mobile

i have been a Holiday Inn person for the last 20 years, but on this trip this is the third Hampton Inn we have stayed in and the bar is set very high. I can say enough about this hotel. Clean inside room and out. All personal is pleasant and helpful. Beds are so comfortable. In changing my ways. As... More 

Was this review helpful? Yes 1
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Cathy M, Thank you so much for taking the time to complete a review about your stay with us! I am so pleased that you found your stay to be "Outstanding" in all ways! I might be a just a tad bit partial to Hamptons, but I completely agree with you about the Hampton Brand! We are so glad... More 

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Additional Information about Hampton Inn & Suites Abilene I-20

Address: 3526 West Lake Road, Abilene, TX 79601
Phone Number:
Location: United States > Texas > Abilene
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Abilene I-20 2.5*
Number of rooms: 72
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Also Known As:
Hampton Inn & Suites Abilene i-20 Hotel Abilene
Hampton Inn And Suites Abilene i-20
Hampton Inn Abilene
Abilene Hampton Inn
Hotel Style:
#1 Romantic Hotel in Abilene
#2 Family Hotel in Abilene
#4 Business Hotel in Abilene

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