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All 36 Abilene hotels

Hampton Inn & Suites Abilene I-20

2.5 of 5 Hotel   |   3526 West Lake Road, Abilene, TX 79601
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Ranked #1 of 36 Hotels in Abilene
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Ted J Santa Clarita, California
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215 reviews from our community

Traveler rating
    140
    48
    17
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    7
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Santa Clarita, California
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is a very clean, comfortable and convenient hotel. Friendly and helpful staff, a quiet and safe location and a delicious breakfast. The bed was extremely comfortable and all the amenities were top notch. The desk clerk also gave a great recommendation to a wonderful local restaurant. All in all...a delightful stay!

Review collected in partnership with Hampton

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Boston, Massachusetts
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 1 week ago

I attended a one week Graduate Program Residency for Abilene Christian University. This hotel met and exceeded all of my criteria. It was reasonably priced, clean, and convenient to ACU. All of you who know John Wesley and my puritan ways. Clean, Clean, Clean is my first priority. Reasonably priced is important. Customer service is also on my list. This... More 

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abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear JohnWesley_13, Thank you for taking the time to share with others about your recent stay with us! It was a pleasure to have you here while in Abilene with ACU Graduate Program Residency. I am happy to hear that we met and exceeded your expectations on what a hotel offers. We strive to offer the best in service and... More 

GARLAND, Texas
2 reviews
5 of 5 stars Reviewed 1 week ago

Exceptionally Nice Property! We only stayed one night since we were on our way home from a week long trip but if we are ever in the area again, we will certainly return to this hotel. Great Experience!

Review collected in partnership with Hampton

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abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Nancy S, Thank you the wonderful review! I am so glad that we are a "Superb Property!" I am happy that your one night stay with us was enjoyable! If you ever decide to spend a week in Abilene to visit some of the surrounding sights, we would love to have you stay with us! Regardless of a one,... More 

Kennewick, United States
1 review
4 of 5 stars Reviewed 1 week ago

My wife and I spent a week at the Hampton Inn in Abilene while visiting our daughter and her family. The hotel put us up in a suite which suited our needs nicely. The morning breakfast was good and rotated items every other day. Due to the cold weather, we were not able to utilize the pool or hot tub.... More 

Review collected in partnership with Hampton

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abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Jeffrey Q, It was such a pleasure to have you and your wife stay with us while visiting family here in Abilene. I am so glad that you enjoyed our hot on-the-house breakfast rotations each day. I am pleased that we are continuing to provide wonderful customer service that make you want to stay with us again AND recommend... More 

Dallas, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I am a regular at the Hampton Inn, Abilene, TX This hotel always gives a warm welcome with very high quality rooms and amenities. The staff is warm, welcoming and always ready to do whatever it takes to make a guest feel very much "at home". The rooms are very spacious and comfortable, well appointed and the bedding and linens... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Rick M, I am so glad to hear that as a regular you keeping coming back to stay with us! That means we are doing something right to keep earning your business. Thank you for taking the time to share about your great stay with us. It is a pleasure to make you feel at home when you are... More 

Worcester, MA, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This was a great expeirence. I got a spacious, clean, comfortable room and a courteous staff at a great price! The only thing missing was a courtesy shuttle to the airport. Perhaps Hampton and its neighbors could pool their resources and set up a community shuttle.

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Michael K, Thank you for your wonderful compliments! I am pleased that the group block and discounted rate worked out perfectly for your trip to Abilene for the wedding. Thank you for your input about a courtesy shuttle. It is a really great idea though, I do not know if it is practical for our size hotel or the... More 

Abilene, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

What a wonderful place to go and stay. Near to ACU (where I was attending a conference) and close to a plentiful amount of restaurants. The workout room was clean and the equipment worked. The breakfast was superb and hod lots of options each morning. Great place to stay.

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Joshua Y, Thank you for taking the time to share about your great experience while staying with us for a conference at ACU. It was a pleasure to have you here. Thank you so much for the compliments about our hotel - in particular our fitness center and breakfast selection. We look forward to having you stay with us... More 

Senior Contributor
22 reviews 22 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Pulled in during a real bad ice storm. Great room, good breakfast. The staff served soup & sandwiches for supper!!!! So thankful, no one wanted to get out on the ice. Very good customer service. We spent one night, some had been there three nights. I will always stay here when I am in town!!!

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Walt W, Thank you for taking the time to share about your recent experience with us. I am so glad that we had the availability to get you off the icy roads and bad weather! Thank you for the compliments about the room, breakfast and team members. I appreciate the compliments about the dinner provided as well. Since the... More 

Loraine, Texas
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

If you are looking for a place that treats their guest like family this is it. My parents being handicapped and mother doing cancer treatments this place and the people working there have gone above and beyond just doing their job. Got caught over the holidays during an ice storm instead of just breakfast they also treated guest to a... More 

Was this review helpful? Yes 1
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Dreamsopen, Thank you so much for sharing with others about the great experience that your parents have had while staying with us during her treatment. They have been a joy to have while they have been in Abilene the last few weeks. I am so glad that we were able to take care of them as well as our... More 

NC
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My sister, brother in law and niece heading home to CA from NC just after Christmas had the unfortunate experience of landing smack dab in the middle of the ice storm in Texas. Thankfully the Hampton Inn in Abilene had room for them. The manager and staff at the hotel went above and beyond in accommodating all of the guests... More 

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Abitha, I am so pleased that we were able to accommodate and take care of your family while they were traveling after Christmas! Thank you so much for taking the time to share the wonderful compliments and praise about our hotel and the efforts of all our team members. We are happy to take care of our guests and... More 

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Additional Information about Hampton Inn & Suites Abilene I-20

Address: 3526 West Lake Road, Abilene, TX 79601
Phone Number:
Location: United States > Texas > Abilene
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Abilene I-20 2.5*
Number of rooms: 72
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Also Known As:
Hampton Inn & Suites Abilene i-20 Hotel Abilene
Hampton Inn And Suites Abilene i-20
Hampton Inn Abilene
Abilene Hampton Inn
Hotel Style:
#1 Romantic Hotel in Abilene
#2 Family Hotel in Abilene
#4 Business Hotel in Abilene

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