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All 36 Abilene hotels

Hampton Inn & Suites Abilene I-20

2.5 of 5 Hotel   |   3526 West Lake Road, Abilene, TX 79601
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88%
Ranked #2 of 36 hotels in Abilene
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Claudia T Columbia, United States
  • Reviews (172)
  • Photos (57)
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172 people have reviewed this hotel

Traveler rating
    110
    39
    15
    3
    5
See reviews for
52
39
15
51
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Columbia, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Reservation was made directly with hotel and was an easy process. The room was comfortable and the personnel were efficient and friendly. The hot breakfasts were great with several choices available! Excellent experience! Thanks!

Review collected in partnership with Hampton

Was this review helpful? Yes
San Antonio, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was a repeat stay at this motel. Always clean and friendly. Breakfast is always hot and different and goes til 10 a.m.!! This particular trip, we stayed on the 3rd floor for 2 nights. The 1st night, we got into our room late (after 10 pm). The room above us was loud with banging/clanging. We didn't do anything that... More

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Roberta D, Thank you so much for taking the time to complete a review about your recent stay with us. I am so sorry that you had a noisy family above you that kept you awake at all hours. I am terribly sorry that we did not have the availability to get you moved to a different room. Believe... More

Gilbert, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Hampton Inn is comfortable and friendly. We left to continue on our trip very early in the morning. They had "to go" breakfast bags for the guests with an apple, water, muffin and breakfast bar. Very much appreciated (along with the fact that the coffee was available any time of the day or night).

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Beth B, Thank you so much for taking the time to review your recent stay with us! I am so glad that our "breakfast on-the-go bags" were helpful to make your stay pleasant and still enjoy a light breakfast. It really makes my day when I read about guests who take the time to share about the positive service... More

Flower Mound, Texas
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

This Hampton is always clean and the employees are very helpful and friendly. The location is convenient, right off of I-20, and it is quiet. It does fill up quickly when things are going on in town or at one of the many colleges in town.

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear jkc0521, It is always great to have guests keep coming back! It is even better when we get a positive review from guests like you who come regularly and spread the good word to others coming into the Abilene area - so thank you! Thank you for your kind words and compliments about our team here at the Hampton... More

Midlothian, United States
1 review
5 of 5 stars Reviewed 1 week ago

This was one of the cleanest and friendliest Hampton Inn's I have stayed at. We arrived a little early and they went ahead and gave us another room that was available before ours was ready. The front desk was very helpful in giving me directions and didn't act putout like some hotels I have stayed at. The next morning all... More

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear David B, Thank you for such a great review about your recent stay with us! I am so pleased that our team here at the Hampton Inn & Suites was able to accommodate your needs and get you checked-in a little bit earlier than usual. We do our best to take care of our guests on a regular basis... More

2 reviews
5 of 5 stars Reviewed 3 weeks ago

Have stayed here the last two buisness trips. Most comfortable bed in town. This time got put in a king suite.HUGE...almost feel guilty it is just me...almost :) great customer service best free breakfast I've had. Highly reccomend!

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Kelly G, Thank you so much for your rave review! I am so glad that you have enjoyed our king studio suites so much! I am glad that it is just almost enough to make a person feel guilty, but not entirely! I am flattered at the compliments about our breakfast and customer service. It really speaks volumes about the... More

Norman, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Made a two day road trip to Abilene as we had lived there a number of years ago. Staff helpful and friendly; helped us locate a historical site (Fort Phantom Hill) that we wanted to see. Room was easily accessible, clean, quiet.

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Jerry S, We are so happy that you choose to stay with us while coming back to visit Abilene. Thank you for the wonderful comments about our property and the great team that we have here! I am glad that we were able to provide you with great direction to Fort Phantom Hill just a few miles north of... More

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

Stopped for the night while driving across I-20. Great facilities, attentive staff, and very comfortable and quiet rooms. Parking for HH members. Breakfast was the usual Hampton fare; but was served right. Will stay here again.

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Cyclist08, Thank you for taking the time to complete a review about your recent stay with us! I am so pleased that you had a great experience while traveling through Abilene on I-20. I happy that you were able to enjoy some of our amenities and enjoyed breakfast so well! We are excited to have the Diamond Hilton Honors... More

Spring, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Customer Service was AWESOME!! The first room we entered we thought was a bit warm so we voiced our concern to the front desk but decided to give it more time, because we didn't feel like packing up and moving... The young man at the desk was so nice... He said that he would immediately hold another room, just in... More

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear SpedTeacher2die4, Thank you for taking the time to share your great experience with other travelers coming to the area. It really makes me proud of my team when a guest has to move rooms and is still giving huge compliments! I apologize that the air was not working properly in the first room. I am so glad to hear... More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We go to an annual conference here and always stay at this Hampton, first year we stayed was in 2011. It has been updated every year and continues to get better. We've always been impressed by the accommodating staff and cleanliness of the entire hotel.

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear rachelleer, Thank you so much for completing a review about your property! It is always wonderful to get feedback from guests who stay with us regularly or year to year! I am so glad that you have seen the improvements that we have continued to make on our property over the years. Thank you again for your wonderful compliments... More

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Additional Information about Hampton Inn & Suites Abilene I-20

Address: 3526 West Lake Road, Abilene, TX 79601
Phone Number:
Location: United States > Texas > Abilene
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Abilene I-20 2.5*
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Also Known As:
Hampton Inn And Suites Abilene i-20
Hampton Inn & Suites Abilene i-20 Hotel Abilene
Hampton Inn Abilene
Abilene Hampton Inn

57 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style
#1 Romantic Hotel in Abilene #4 Business Hotel in Abilene #7 Family Hotel in Abilene
Hotel Class
Official Description (provided by the hotel)
The Hampton Inn & Suites Abilene hotel is located right off I-20 and right down the road from Abilene Christian University and Hardin-Simmons University. We offer free breakfast and complimentary WiFi for your convenience and clean and comfortable beds for your comfort. Come visit Abilene and discover all that West Texas has to offer! ... more   less 
Number of rooms
72

Questions & Answers

Questions? Get answers from Hampton Inn & Suites Abilene I-20 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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