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All 36 Abilene hotels

Hampton Inn & Suites Abilene I-20

2.5 of 5 Hotel   |   3526 West Lake Road, Abilene, TX 79601
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87%
Ranked #2 of 36 hotels in Abilene
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Joseph B College Station, United States
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  • Reviews (159)
  • Photos (52)
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  • Room tips (22)
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159 people have reviewed this hotel

Traveler rating
    99
    37
    15
    3
    5
See reviews for
48
35
14
51
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
College Station, United States
2 reviews
4 of 5 stars Reviewed yesterday NEW

Nice-looking, clean hotel, typical for Hampton. Only problem was difficulty finding appropriate exit from Interstate Highway. Otherwise, good location. Very quiet. Breakfast very good. Will stay again if I travel to Abilene. Enjoyed my stay.

Review collected in partnership with Hampton

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Trophy Club, Texas
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We travel as often as we can and we dont even consider any other hotel if there is a Hampton Inn & Suites in site. The one in Abilene proved to be just as great. The staff was probably the friendliest we have met. The facility sparkled and yummy cookies. We will be back

Was this review helpful? Yes 1
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear katiestri, It is wonderful to hear from our guests who keep coming back because of our wonderful facilities and friendly staff! It is always encouraging to get compliments, but even more so when the compliments come from regular guests that keep coming back to stay with us. I appreciate you taking the time to complete a review about your... More

Houston, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

My wife and two grandsons stayed here on our way to the Grand Canyon. We found the service to be very good and the accommodations were exelent. The staff was very friendly and we did not have any issues. I can't understand some of the negative comments. For us this was the first of 9 stays with Hampton, and every... More

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Sandor K, I am so pleased to hear that the Hampton Inn Brand is your top choice when traveling. We are happy to have been your first of 9 stays with Hampton on your road trip to and from the Grand Canyon! Thank you for taking the time to provide a wonderful and kind review about your stay with... More

Houston, Texas
2 reviews
1 of 5 stars Reviewed 3 weeks ago

The A/C unit was so loud it kept us up all night. The room was extremely dusty and seemed as though it hadn't been cleaned properly for a long time. The breakfast had run out of fruit and there was nobody there to ask for more food.

Review collected in partnership with Hampton

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Melissa L, I first of all would like to thank you for taking the time to review your recent stay with us while in the Abilene area. I am terribly sorry to hear about your stay and the discomfort that you experienced. I do not understand what happened in regards to your stay. I am speaking with all departments... More

Alilene, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

Did not honor State discount and staff was very rude. Room was very small. The hotel was located far from downtown. Room was clean and it was a pleasent stay but very disappointed with my experience. I will never stay at Hampton very again.

Review collected in partnership with Hampton

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abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Marky V, Thank you for completing a review about your stay with us. I appreciate you bringing up the government rate in your review. Anyone can go online and book the government per diem rate. It is up to the hotel to validate the stay as a legitimate government booking. Upon check-in a government ID is to be provided... More

Dallas, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

We went to breakfast at 9:22 am and there was almost nothing left when we asked the lady in charge she has a very bad attitiude and said the only breakfast left was want was on the counters. We couldnt even get batter to make us a waffle, there was only sausage no eggs and no gravy also i had... More

Was this review helpful? Yes 1
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear anna a, Thank you for taking the time to write a review on Trip Advisor. Comments from our guests are very important to our staff, as we are always wanting to improve. I want to personally apologize for the experience you had while staying with us. Our management teams has spoken to the team member who was working that... More

The Woodlands
Top Contributor
121 reviews 121 reviews
25 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I really enjoyed our 3 night stay at this hotel while in town for college orientation. The hotel is decorated nicely and clean. Cookies and lemonade greeted us in the evening. They have a nice outdoor pool and hot tub. My husband used the fitness room (but did wish there were some free weights or weight machines). The beds were... More

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abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear Texans112, It was a pleasure to have you stay with us during the ACU Passport for new students! I am so glad that we were your choice in lodging for your visit to Abilene. Thank you for taking the time to complete a review about your stay with us! I am so happy to hear that we are your... More

Texas
Top Contributor
211 reviews 211 reviews
156 hotel reviews
184 helpful votes 184 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here again a couple of times in the past weeks. This hotel continues to be clean and comfortable. Spacious rooms and bathroom with everything in excellent working condition. Very close to a commercial/retail area with lots of stores and dining choices. Free Internet worked well. Just far enough off the Interstate that you don't hear traffic noise, even from... More

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear toomuchtravel, Thank you for taking the time to complete a second review this month in regards to your many stays with us. Thank you for your superior praise in regards to our team here after the hail storm! Everyone did a wonderful job to pull together to take care of our guests and make the best of an unfortunate... More

Houston, Texas
Top Contributor
111 reviews 111 reviews
41 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed June 19, 2014

The Hampton Inn in Abilene was a good selection at a fair price for the area. The staff was friendly, hotel was clean and the room was comfortable. Good wifi and selection of TV channels. The breakfast was typical for the Hampton Inn chain. I would stay at the Hampton Inn Abilene if I'm ever in the area again.

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear exptraveller501, Thank you for taking the time to complete a review about your recent stay with us! I am very pleased that you found our accommodations to be a good value for your money with our clean rooms and friendly staff! Our channel line up with DirecTV is something that we are very proud of with over 100 HD... More

Carrollton
Top Contributor
93 reviews 93 reviews
67 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed June 18, 2014

Have stayed here before. Working in the area and booked our room here again. The location is great, right off I-20, so it is very easy to get around town. The room was very nice and the beds were very comfortable. They had a very nice outdoor pool, although we did not have time to check it out. This room... More

Was this review helpful? Yes
abilenehamptonsuites, Manager at Hampton Inn & Suites Abilene I-20, responded to this review

Dear jetsetterwannabe, It was a pleasure to have you stay with us once again and complete a review! Thank you for taking the time to pass along your experience with future travelers to the Abilene area. Thank you for the wonderful compliments about our beds, the breakfast and having the "coldest A/C ever!" I am so glad that we could... More

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Additional Information about Hampton Inn & Suites Abilene I-20

Address: 3526 West Lake Road, Abilene, TX 79601
Phone Number:
Location: United States > Texas > Abilene
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Abilene I-20 2.5*
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Also Known As:
Hampton Inn And Suites Abilene i-20
Hampton Inn & Suites Abilene i-20 Hotel Abilene
Hampton Inn Abilene
Abilene Hampton Inn

52 photos of this hotel

Management photos: Courtesy of the property manager

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Bathroom (3)
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Room/suite (26)
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Hotel & grounds (7)
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Dining (10)
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Pool/beach area (1)
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Other (6)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style
#1 Romantic Hotel in Abilene #4 Business Hotel in Abilene #8 Family Hotel in Abilene
Hotel Class
Official Description (provided by the hotel)
The Hampton Inn & Suites Abilene hotel is located right off I-20 and right down the road from Abilene Christian University and Hardin-Simmons University. We offer free breakfast and complimentary WiFi for your convenience and clean and comfortable beds for your comfort. Come visit Abilene and discover all that West Texas has to offer! ... more   less 
Number of rooms
72

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