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Holiday Inn Express Abilene Mall

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3112 S Clack St & Hwy 83, Abilene, TX 79606
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Holiday Inn Express Abilene Mall
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45 Reviews from our TripAdvisor Community

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Houston, Texas
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

It's not full service but Ashley is great with short notice reservations. She's done a good job checkin me in and out and cancelling stays due to my crazy schedule. She's good. Also Logans Roadhouse is in the same parking lot, so it's a good place to eat supper. HInn had decent room rates too.

Helpful?
Thank rnmsn
Creswell, Oregon, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We stayed here during Thanksgiving weekend while visiting our two grandsons in the Air Force. Our grandsons went with us when we checked in. The young lady at the desk gave us a military discount even though our grandsons weren't staying there. We were discussing whether to get a king or two queens since we were going to all watch... More 

Helpful?
Thank Kathy T
Nuevo Leon
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 6, 2016

good hotel, same standard as any holiday inn, good breakfast, clean, good for business and families. Simple hotel, good installations, good air coniditioning, good service, hospitality. Recommended, average cost

Helpful?
Thank Soyaliaga
Southern California
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed January 3, 2016 via mobile

We were passing through and accidentally reserved the Holiday Inn that was not right off the freeway. My fault. We arrived at about 5 and were the only people there. Hotel was almost empty and yet folks with rambunctious kids were placed in the room right above us! With an almost empty hotel! Luckily the bed was really comfortable so... More 

Helpful?
Thank kayaker1959
IHGCare, Guest Relations Manager at Holiday Inn Express Abilene Mall, responded to this review

Dear kayaker1959, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and comfortable accommodations and it is nice to know that the comfort of the bed received is up to par. However, we regret if your stay was negatively by the noise challenges which let down your stay. It is certainly not our... More 

Abilene, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 30, 2015

This is a hotel with the honest employees. We left a very expensive item there (in fact it was left outside) someone turned it in, Smity, took it upon herself to call every guest on the list that had stayed at the hotel that weekend. Thank goodness for honest folks. P.S. We had not even missed the item until she... More 

Helpful?
1 Thank Sonda M
Level Contributor
73 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed October 11, 2015 via mobile

Arrived about 10pm Saturday night. They had a room with 2 queen beds for $130. The front desk acted like it was an inconvenience to wait on me. We went up to the room & got the kids to bed. The beds were fine, but bedding was thin. The tv had no sound at all. The water started off hot... More 

Helpful?
Thank 5SRanch
IHGCare, Guest Relations Manager at Holiday Inn Express Abilene Mall, responded to this review

Dear 5SRanch, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the bed. However, we’re sorry we fell below your expectation regarding customer service, room amenities, bathroom condition and shower experience. We will address these concerns. We take all reviews positive and... More 

Travelers are raving about these Abilene hotels

Culleoka, Tennessee
Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed August 5, 2015 via mobile

Not the best Holiday Inn I stayed here with my corp team as we opened new business. The hotel is showing some age and it has some strange odors. The TV did not work well...no sound. I tried to call the front desk, but no one answered to help. I would not stay here again....one more reason why I stay... More 

Helpful?
Thank PioneerTW
Prmindr, General Manager at Holiday Inn Express Abilene Mall, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept my sincerest apologies for falling below the standards. I would like to discuss this further if you could please give me a call at 325-695-0500 Ext 400. We value your comments and hope that you will give us another chance. Regards, P. Singh More 

Tyler, Texas
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed August 4, 2015

Clean hotel. Updated bathroom with plenty of light. Great breakfast! Pool was just average. There are several chain restaurants near by, such as Outback Steakhouse. My family rented two rooms for a wedding and we were comfortable and happy with our one night stay.

Helpful?
Thank JordanMP
Level Contributor
77 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed May 29, 2015 via mobile

Room and hall smelled of old wet mold and mildew. Especially around drape, curtain and window area. Housekeeping department is very slack. The supervisor always corrected them but it was something everyday. The staff were very nice and friendly but due to the smell I dont think i would stay again unless that smell is corrected. Its at a very... More 

Helpful?
Thank truckdrivrforammo
IHGCare, Guest Relations Manager at Holiday Inn Express Abilene Mall, responded to this review

Dear truckdrivrforammo, Thank you for staying with us during your business trip and for writing us a review. We are glad to hear our hotel staff were nice and friendly. On the other hand, it is regretful to see that this visit was not 100% satisfactory due to the smell in the room and hallway. Please know that this is... More 

Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed April 21, 2015

The first impression that I received at checking was that this property doesn't recognize it's IHG card holders. I had to ask for a bottle of water and there were no cookies set out. Next I check out the dining room to see if I could fix a cup of coffee but most machines had out of order on them... More 

Helpful?
Thank Kleman - V
Prmindr, Management at Holiday Inn Express Abilene Mall, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,... More 

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