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All 36 Abilene hotels

Holiday Inn Express Abilene Mall

2.5 of 5 Hotel   |   3112 S Clack St & Hwy 83, Abilene, TX 79606
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Ranked #22 of 36 Hotels in Abilene
A recent review
3 of 5 stars Reviewed September 16, 2014
jmia McAllen, Texas
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34 reviews from our community

Traveler rating
    7
    13
    7
    3
    4
See reviews for
9
8
3
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

I stayed at this hotel, last week and this place is a joke. The bigger lady behind the desk acted as if it put her off to do her job. I came to check in and she said they were full but then said o wait one room just opened? WoW, I went to say something to the front desk... More

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McAllen, Texas
Top Contributor
79 reviews 79 reviews
37 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed September 16, 2014

A good hotel to stay at on our way back from Jackson Wy. The breakfast area is very large. The hotel price was around $100. per night. The beds were satisfactory and the air con worked well. Had some problems with the remote and t.v. but the girl came up and fixed the problem.

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IHGCare, Guest Relations Manager at Holiday Inn Express Abilene Mall, responded to this review

Dear jmia, Thank you for taking the time to post your comments. We are so glad you enjoyed your stay with us. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Thank you for staying and we all hope to serve you again on your next future visit.... More

Plano, Texas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 3, 2014

Exceptional rooms, handicap accessible, great breakfast ! I Didn't want to leave the comfy room. Excellent ! I would recommend staying here !! Staff was very friendly and I'd stay here again anytime .

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Dallas, Texas
Top Contributor
131 reviews 131 reviews
12 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed August 1, 2014

Stayed here en route from Monahans back to Dallas. The hotel is located conveniently just off US-84 within a mall area. Compared to many of the Holiday Inn Expresses where I have stayed, parking is more limited and cramped here. I appreciated that it was walking distance to a few eateries (Logans was my choice). Service was excellent – very... More

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Senior Contributor
32 reviews 32 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 20, 2014 via mobile

The hotel and room were fine, but the bed was too hard and uncomfortable. Also, the sheets were very rough. The location was good and they had a nice pool area. I was very dissatisfied because of the bed!

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Prmindr, General Manager at Holiday Inn Express Abilene Mall, responded to this review

I am so sorry for your recent experience with us. Your experience is unacceptable and I know we can do better. I have shared your feedback regarding the sheets to my Director of Housekeeping to properly investigate where we fell short and how we need to improve. Our mattresses were replaced just a few months ago. If a mattress is... More

Double Oak, Texas
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed June 9, 2014

Hotel was clean. Pool area is really nice, facing west. Rooms were Holiday Inn quality. Extra large refrigerators. We stayed here two night for a baseball showcase. Here's what made the location excellent: Walking distance....Logan's Roadhouse, Denny's, Rosa's Cafe, 7-11, subway, etc. Also, you can be on the freeway either direction in two minutes. 15 minutes max from either McMurry,... More

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Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed May 13, 2014

The room was spacious and nice. The parking lot is very small with not much parking around the hotel. Breakfast was just terrible. Everything appeared to be watered down, the juices, the gravy, the eggs; the fresh fruit was very small and old. The breakfast area was very hot, it was cooler outside then in that room. The food was... More

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Dallas, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 19, 2014

I travel quite frequently for business and I usually stay at a Holiday Inn brand hotel. I can honestly say this is one of the worse ones I have stayed at. This is the 2nd time I have stayed at this location. Let's start off with the smell. The 2nd floor (which I stayed on both times) smells bad. It... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Abilene Mall, responded to this review

Dear Rick M, Thank you for being an IHG Rewards Club Gold Elite Member and writing us a review. We are sincerely sorry that this stay was a disappointment on several aspects. We have sent you a private message to discuss. Sincerely, Pam G Case Manager IHGCare More

Spring
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 7, 2014

Stayed a couple of times there. This time the parking lot lights were all out Rey dark in parking lot in front. Bed and pillows very firm not real comfortable. The breakfast was cold and tasteless, was very bad. Now the front desk clerk was very nice and helpful.

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IHGCare, Guest Relations Manager at Holiday Inn Express Abilene Mall, responded to this review

Dear Merle H, Thank you for taking the time to provide feedback on your stay. It is unfortunate the food selections prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in... More

Palestine, Texas, USA
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 4, 2013

I have stayed here before and it has always been a good experience. The rooms have always been clean. During the summer the pool area is nice and has a Jacuzzi. The hotel front is hidden by a Denny's and other business' but access from Clack is good. Will continuing staying here as long as I can get a deal.

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Additional Information about Holiday Inn Express Abilene Mall

Address: 3112 S Clack St & Hwy 83, Abilene, TX 79606
Phone Number:
Location: United States > Texas > Abilene
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Abilene Mall 2.5*
Number of rooms: 66
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Also Known As:
Holiday Inn Express Abilene Mall Hotel Abilene
Holiday Inn Abilene

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