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All 36 Abilene hotels

Holiday Inn Express Abilene Mall

2.5 of 5 Hotel   |   3112 S Clack St & Hwy 83, Abilene, TX 79606
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Ranked #22 of 36 hotels in Abilene
A recent review
5 of 5 stars reviewed 2 weeks ago
myreallife Plano, Texas
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32 people have reviewed this hotel

Traveler rating
    7
    13
    6
    3
    3
See reviews for
8
8
3
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Plano, Texas
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Exceptional rooms, handicap accessible, great breakfast ! I Didn't want to leave the comfy room. Excellent ! I would recommend staying here !! Staff was very friendly and I'd stay here again anytime .

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Dallas, Texas
Top Contributor
131 reviews 131 reviews
12 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here en route from Monahans back to Dallas. The hotel is located conveniently just off US-84 within a mall area. Compared to many of the Holiday Inn Expresses where I have stayed, parking is more limited and cramped here. I appreciated that it was walking distance to a few eateries (Logans was my choice). Service was excellent – very... More

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Senior Contributor
22 reviews 22 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 20, 2014 via mobile

The hotel and room were fine, but the bed was too hard and uncomfortable. Also, the sheets were very rough. The location was good and they had a nice pool area. I was very dissatisfied because of the bed!

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Prmindr, General Manager at Holiday Inn Express Abilene Mall, responded to this review

I am so sorry for your recent experience with us. Your experience is unacceptable and I know we can do better. I have shared your feedback regarding the sheets to my Director of Housekeeping to properly investigate where we fell short and how we need to improve. Our mattresses were replaced just a few months ago. If a mattress is... More

Double Oak, Texas
Contributor
18 reviews 18 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 9, 2014

Hotel was clean. Pool area is really nice, facing west. Rooms were Holiday Inn quality. Extra large refrigerators. We stayed here two night for a baseball showcase. Here's what made the location excellent: Walking distance....Logan's Roadhouse, Denny's, Rosa's Cafe, 7-11, subway, etc. Also, you can be on the freeway either direction in two minutes. 15 minutes max from either McMurry,... More

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Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed May 13, 2014

The room was spacious and nice. The parking lot is very small with not much parking around the hotel. Breakfast was just terrible. Everything appeared to be watered down, the juices, the gravy, the eggs; the fresh fruit was very small and old. The breakfast area was very hot, it was cooler outside then in that room. The food was... More

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Dallas, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 19, 2014

I travel quite frequently for business and I usually stay at a Holiday Inn brand hotel. I can honestly say this is one of the worse ones I have stayed at. This is the 2nd time I have stayed at this location. Let's start off with the smell. The 2nd floor (which I stayed on both times) smells bad. It... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Abilene Mall, responded to this review

Dear Rick M, Thank you for being an IHG Rewards Club Gold Elite Member and writing us a review. We are sincerely sorry that this stay was a disappointment on several aspects. We have sent you a private message to discuss. Sincerely, Pam G Case Manager IHGCare More

Spring
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 7, 2014

Stayed a couple of times there. This time the parking lot lights were all out Rey dark in parking lot in front. Bed and pillows very firm not real comfortable. The breakfast was cold and tasteless, was very bad. Now the front desk clerk was very nice and helpful.

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IHGCare, Guest Relations Manager at Holiday Inn Express Abilene Mall, responded to this review

Dear Merle H, Thank you for taking the time to provide feedback on your stay. It is unfortunate the food selections prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in... More

Palestine, Texas, USA
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 4, 2013

I have stayed here before and it has always been a good experience. The rooms have always been clean. During the summer the pool area is nice and has a Jacuzzi. The hotel front is hidden by a Denny's and other business' but access from Clack is good. Will continuing staying here as long as I can get a deal.

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Windham, Maine, United States
Senior Contributor
31 reviews 31 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 5, 2013 via mobile

My stepfather is a platinum rewards member so he booked the room for us with his points. As we are traveling it wasn't a long stay. We got in and checked in, and usually rewards members get goodie/welcome bags. We didn't get any and we went up to our room. It was a nice two bed room but for some... More

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Prmindr, General Manager at Holiday Inn Express Abilene Mall, responded to this review

Thank you for your feedback regarding your recent stay with us. I would like to extend my sincere apologies for the inconveniences you encountered during your stay. The feedback we receive from our valued guests, like you, enables us to target problem areas, and take the necessary actions to ensure similar situations can be avoided in the future. We value... More

El Paso, Texas
1 review
2 of 5 stars Reviewed July 18, 2013

My husband is a platinum Holiday Inn travler. I booked this through the 800 number and asked if it was a suite like Embassy Suites. We were staying with our father for one night and wanted the privacy. I was told tit wass a suite. Upon checking in the front desk attendant said something like there's 3 of you in... More

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Prmindr, General Manager at Holiday Inn Express Abilene Mall, responded to this review

Please accept my sincere apology for the inconviences you have encountered at our hotel. I will certainly look into each of the points that you have made, and make sure that our team takes steps to correct these issues. We do appreciate your comments, and will use this as an opportunity to improve our services and our facility. Please call... More

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Additional Information about Holiday Inn Express Abilene Mall

Address: 3112 S Clack St & Hwy 83, Abilene, TX 79606
Phone Number:
Location: United States > Texas > Abilene
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Abilene Mall 2.5*
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Also Known As:
Holiday Inn Express Abilene Mall Hotel Abilene
Holiday Inn Abilene

54 photos of this hotel

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Dining (7)
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Pool/beach area (2)
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Family/play areas (1)
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Business center/function rooms (1)
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Class
Official Description (provided by the hotel)
The newly built Holiday Inn Express hotel features an elegant three story/indoor corridor layout with easy access from Highway 83/84/277 and I-20. We are located less than a mile from the Mall of Abilene and only minutes from McMurry University, Dyess AFB and the Abilene Regional Airport. We also are close to many area attractions including movie theaters, shopping, golf courses and within walking distance of several restaurants. Other features include a fitness center with an outdoor whirlpool, business center, free internet access in all rooms, secure electronic locks, elevator access, meeting room facility, and a free continental breakfast! Visit Abilene, TX and stay smart at the Holiday Inn Express Hotel. ... more   less 
Number of rooms
66

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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