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Holiday Inn Express Abilene Mall

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3112 S Clack St & Hwy 83, Abilene, TX 79606
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Holiday Inn Express Abilene Mall
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Holiday Inn Express Abilene Mall
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35 reviews from our community

Traveler rating
    8
    13
    7
    3
    4
See reviews for
10
8
3
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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    (35)
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    (13)
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1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Easy check in and friendly staff. Our room was very clean, everything worked. The bathroom was clean and the shower was great, we had one light bulb out in the bathroom but no biggie, they came to fix it the day we checked out. It was quiet the entire time. It's located near everything! This was very easy access to... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 10, 2014

I stayed at this hotel, last week and this place is a joke. The bigger lady behind the desk acted as if it put her off to do her job. I came to check in and she said they were full but then said o wait one room just opened? WoW, I went to say something to the front desk... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Abilene Mall, responded to this review

Dear waldolife, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More 

McAllen, Texas
Top Contributor
83 reviews 83 reviews
38 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed September 16, 2014

A good hotel to stay at on our way back from Jackson Wy. The breakfast area is very large. The hotel price was around $100. per night. The beds were satisfactory and the air con worked well. Had some problems with the remote and t.v. but the girl came up and fixed the problem.

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IHGCare, Guest Relations Manager at Holiday Inn Express Abilene Mall, responded to this review

Dear jmia, Thank you for taking the time to post your comments. We are so glad you enjoyed your stay with us. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Thank you for staying and we all hope to serve you again on your next future visit.... More 

Plano, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 3, 2014 via mobile

Exceptional rooms, handicap accessible, great breakfast ! I Didn't want to leave the comfy room. Excellent ! I would recommend staying here !! Staff was very friendly and I'd stay here again anytime .

Was this review helpful? Yes 1
Dallas, Texas
Top Contributor
138 reviews 138 reviews
17 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed August 1, 2014

Stayed here en route from Monahans back to Dallas. The hotel is located conveniently just off US-84 within a mall area. Compared to many of the Holiday Inn Expresses where I have stayed, parking is more limited and cramped here. I appreciated that it was walking distance to a few eateries (Logans was my choice). Service was excellent – very... More 

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Senior Contributor
35 reviews 35 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 20, 2014 via mobile

The hotel and room were fine, but the bed was too hard and uncomfortable. Also, the sheets were very rough. The location was good and they had a nice pool area. I was very dissatisfied because of the bed!

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Prmindr, General Manager at Holiday Inn Express Abilene Mall, responded to this review

I am so sorry for your recent experience with us. Your experience is unacceptable and I know we can do better. I have shared your feedback regarding the sheets to my Director of Housekeeping to properly investigate where we fell short and how we need to improve. Our mattresses were replaced just a few months ago. If a mattress is... More 

Double Oak, Texas
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 9, 2014

Hotel was clean. Pool area is really nice, facing west. Rooms were Holiday Inn quality. Extra large refrigerators. We stayed here two night for a baseball showcase. Here's what made the location excellent: Walking distance....Logan's Roadhouse, Denny's, Rosa's Cafe, 7-11, subway, etc. Also, you can be on the freeway either direction in two minutes. 15 minutes max from either McMurry,... More 

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Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed May 13, 2014

The room was spacious and nice. The parking lot is very small with not much parking around the hotel. Breakfast was just terrible. Everything appeared to be watered down, the juices, the gravy, the eggs; the fresh fruit was very small and old. The breakfast area was very hot, it was cooler outside then in that room. The food was... More 

Was this review helpful? Yes 2
Dallas, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 19, 2014

I travel quite frequently for business and I usually stay at a Holiday Inn brand hotel. I can honestly say this is one of the worse ones I have stayed at. This is the 2nd time I have stayed at this location. Let's start off with the smell. The 2nd floor (which I stayed on both times) smells bad. It... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Abilene Mall, responded to this review

Dear Rick M, Thank you for being an IHG Rewards Club Gold Elite Member and writing us a review. We are sincerely sorry that this stay was a disappointment on several aspects. We have sent you a private message to discuss. Sincerely, Pam G Case Manager IHGCare More 

Spring
Contributor
17 reviews 17 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed April 7, 2014

Stayed a couple of times there. This time the parking lot lights were all out Rey dark in parking lot in front. Bed and pillows very firm not real comfortable. The breakfast was cold and tasteless, was very bad. Now the front desk clerk was very nice and helpful.

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IHGCare, Guest Relations Manager at Holiday Inn Express Abilene Mall, responded to this review

Dear Merle H, Thank you for taking the time to provide feedback on your stay. It is unfortunate the food selections prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in... More 

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