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BEST WESTERN Abilene Inn & Suites

2.5 of 5
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350 E Overland Trl, Abilene, TX 79601
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BEST WESTERN Abilene Inn & Suites
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Ranked #19 of 36 Hotels in Abilene
A recent review
3 of 5 stars reviewed 2 weeks ago
nickel5 texas
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115 Reviews from our TripAdvisor Community

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    29
    47
    20
    14
    5
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53
22
4
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
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  • All months
    (115)
  • Mar-May only
    (38)
  • Jun-Aug only
    (36)
  • Sep-Nov only
    (19)
  • Dec-Feb only
    (22)
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1 review
1 of 5 stars Reviewed 1 week ago

Visibly dirty towels, long hairs in random places, piss on the toilet, rotting food in the fridge, remote that didn't work and was filthy, etc. Breakfast was edible at best. This was one of the worst hotels I have ever experienced. Also, I can confirm that they do not turn on the AC in the rooms. When we checked in... More 

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Kristi N, General Manager at BEST WESTERN Abilene Inn & Suites, responded to this review

We do apologize for your recent stay, i do appreciate your feedback. More 

texas
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We came in for a volleyball tournament. The hotel is your basic hotel and provided us a place to stay that was close to Abilene High School where the tournament was held. The room was clean but just your standard hotel room with a microwave and small fridge. The AC blew VERY cold, which was great for July in Texas... More 

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Kristi N, General Manager at BEST WESTERN Abilene Inn & Suites, responded to this review

appreciate your feed back and thank you for choosing best western inn and suites More 

Centre, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Best Western is always my first choice for a place to stay. everyone is so kind and considerate. the entire stay from management to housekeeping to maintance are very, very great at what they do. most Best Westerns are located near food and attractions. everything is always clean. breakfast is always great. some are pet friendly. overall Best Western is... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Kristi N, General Manager at BEST WESTERN Abilene Inn & Suites, responded to this review

appreciate your feed back and thank you for choosing best western inn and suites More 

Lott, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Because our family reunion had an unusual number attending, we had an overflow crow and spilled from the meeting room to the breakfast area to the hallway and lobby seating. The staff was great and very pleasant with all our gathering and visiting.

Review collected in partnership with Best Western

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Kristi N, Manager at BEST WESTERN Abilene Inn & Suites, responded to this review

Thank You! its our pleasure to assist you. Have a Great day! More 

Abilene, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

A day near a 100 and the rooms had not had the AC running we arrived after 9pm and the 1st room was hot (over 90) with a dirty toilet. The second room was just hot and did not cool down till after 1am, not good when you plan to be on the road again before 7am.

Review collected in partnership with Best Western

Was this review helpful? Yes
Kristi N, General Manager at BEST WESTERN Abilene Inn & Suites, responded to this review

My apologies to you during your stay. More 

Travelers are raving about these Abilene hotels

Houston, Texas
Level Contributor
96 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Pretty good hotel. Bed comfortable, room clean and everything worked. Good basic hot breakfast with scrambled eggs, sausage, waffles, etc. Convenient location on loop around city. Near a convenience store for snacks etc.

Was this review helpful? Yes
Kristi N, Manager at BEST WESTERN Abilene Inn & Suites, responded to this review

Thank You! its our pleasure to assist you. Have a Great day! More 

Arlington,Texas
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Let me list the problems from being assigned a room that had the air completely off and over an hour later it still wasn't cool to asking to change rooms only to be told she wasn't allowed to switch me and giving the last room like I was in away. The handy man arguing with me and making me uncomfortable.... More 

Was this review helpful? Yes 2
El Segundo, CA, United States
Level Contributor
4 reviews
4 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

This Best Western was a very nice place to stay about 3-4 years ago. We don't think anything has been done to it si cell then. As far as the 'free' breakfast, thAt we believe is Hilton into the nightly rate, forget about it and find a good restaurant. No fruit, no hard boiled eggs stale bagels.

Review collected in partnership with Best Western

Was this review helpful? Yes
Bryan, TX
2 reviews
3 of 5 stars Reviewed 4 weeks ago

The Abilene Best Western has a very nice front desk staff. Convenient parking. LOUSY food service, so do not count on the "free" breakfast to be edible, that is even if they haven't run out of off by 7 a.m.

Review collected in partnership with Best Western

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2 of 5 stars Reviewed 4 weeks ago

First of all, I booked this room a couple of months ahead of time on trivago.com. My son and I were to be in Abilene for a week for the state rodeo finals. When I booked the room, I thought we would be checking in on Friday, but when the time came closer, I found out that we would not... More 

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