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La Quinta Inn & Suites Abilene Mall

2.5 of 5
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3018 CatClaw Dr, Abilene, TX 79606
La Quinta Inn & Suites Abilene Mall
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Ranked #8 of 36 Hotels in Abilene
A recent review
5 of 5 stars reviewed 1 week ago
Jorjie66 Wichita Falls, Texas
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131 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wichita Falls, Texas
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

It is an older hotel but well kept. Bed was very comfortable. Breakfast was okay. And the staff is very friendly and helpful. Breakfast is good. It is close to the mall. We are visiting Hendrix Medical Center and it's less than 5 miles away.

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214amos, Director of Sales at La Quinta Inn & Suites Abilene Mall, responded to this review

Thanks Jorjie!!! We take great pride in providing our guests the very best experience hen they stay with us. We look forward to serving you again the next time you travel to Abilene. Amos Director of Sales More 

Huntington Beach, California
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The staff were very friendly and courteous, but the accomodations less than comforting. The price is a come-on for what I consider sub-par lodging. Old bedding, hard mattresses, tattered curtains and bedskirts, no shampoos in bath, dirty carpeting and baseboards, etc. On night two of a three-night stay, the occupants of the room overhead had a wild party that woke... More 

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214amos, Manager at La Quinta Inn & Suites Abilene Mall, responded to this review

Karen: Thanks for you input and we are truly sorry that you did not have a great experience at our hotel. We are very customer service oriented and want all of guests to have the very best experience each and every time they stay with us. Please give us another opportunity to experience the great quality and customer service at... More 

Alleyton, Texas
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Not up to La Quinta standards. Our room had only two lights and one didn't work. Phone didn't work. Their cable television is horrible. You have to surf ten channels to get to the next one you want. When we called to the desk to ask how to work the television, the clerk said "I know it's hard to figure... More 

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214amos, Manager at La Quinta Inn & Suites Abilene Mall, responded to this review

Susan: Thanks for your comments. We our committed to providing the very best experience for our guest at our hotel and we failed during your visit. We are currently going thru an upgrade with our cable provider that will eliminate the non HD channels from our line up. we should have also provided you with a current channel line up.... More 

Aledo, United States
1 review
4 of 5 stars Reviewed June 9, 2015

We stayed on a very busy weekend, graduation. When we checked in we heard that only 3 rooms were still available. Yet, staff were energetic and very friendly. When we arrived at 1330 our room was ready. It did not take but a few minutes to check in. The breakfast buffet was never low on food. And there was a... More 

Review collected in partnership with La Quinta

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214amos, Director of Sales at La Quinta Inn & Suites Abilene Mall, responded to this review

Thank You Samuel!! Our staff takes great pride in providing the ultimate in guest services. Graduation weekend is always a big weekend for us and we also enjoy celebrating with our guests who are here to celebrate this mile stone with family and friends. We look forward to serving you again in the future!! Amos More 

phoenix, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 15, 2015

The facility had a great room and was very clean. Service was fast and plenty of places to eat near by. The free breakfast wasn't the best I've had (weird scrambled eggs) but overall, it was a nice stay.

Review collected in partnership with La Quinta

Was this review helpful? Yes 1
214amos, Manager at La Quinta Inn & Suites Abilene Mall, responded to this review

Michael: Thanks for your feedback. We are glad to hear that you enjoyed your stay. We apologize that our breakfeast was not up to your standards. we have recently added some new items to our breakfeast to include breakfeast burritos, and fruit toppings and whip cream for our waffles. We look forward to serving you again the next time you... More 

Lott, United States
1 review
4 of 5 stars Reviewed May 7, 2015

A\C is horrible on the first floor. This is a very nice hotel and I do like staying here. It has a very good location and is close to most eating establishments. The staff is always extremely friendly and welcoming you to their hotel. The food is always very good. This one does have a very nice pool. The place... More 

Review collected in partnership with La Quinta

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214amos, Manager at La Quinta Inn & Suites Abilene Mall, responded to this review

Christopher: Thanks for your comments. Our goal is to exceed our customers expectations. Thank you for the great compliments on our property and staff. I am sorry that you had an air conditioning issue during your last stay. We look forward to serving you again during you next visit to Abilene. Amos Davis Director of Sales More 

Benbrook, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 2, 2015

The rooms are lovely and comfortable, and the staff is friendly and helpful. And - they are pet friendly! A definite plus for our canine companions! The motel is fairly new, and has been kept up really nice. It is in a good location for a wide choice of restaurants. Nearby shopping mall and theaters, too! Along with convenient access... More 

Review collected in partnership with La Quinta

Was this review helpful? Yes 1
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed May 2, 2015

This is an older property in not so great shape. It appears they are cutting back on expenses so maintenance is suffering. Linens were very worn and elevator beyond slow. Internet intermittent. Air conditioner was horrible. Even turning it down to 60 and putting the fan speed on high, it would not kick on nor stay on to sufficiently cool.... More 

Review collected in partnership with La Quinta

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New Ulm, Texas, Usa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 28, 2015

This is a basic motel....don't expect too much. Had to wait to be checked in at 10pm with 4 other couples. Room was quiet and TV worked. Room was large and AC worked great. We prefer other hotels in the area but they were booked. Don't plan to stay here again.

Review collected in partnership with La Quinta

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Albuquerque, New Mexico
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed April 23, 2015

I travel with my children without my husband a lot. Although there are some comparable hotels in Abilene, this hotel is my choice most of the time for our pit stop. It's safe, easy and staff is great. I've stayed here many times and I'm satisfied each time. I feel completely safe with my kids alone. Beds are comfy, always... More 

Was this review helpful? Yes 1
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