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Candlewood Suites Abilene

2.0 of 5
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3050 Catclaw Drive, Abilene, TX 79606
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Candlewood Suites Abilene
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Ranked #21 of 36 Hotels in Abilene
A recent review
4 of 5 stars reviewed 3 weeks ago
LeeG62 Moody, Alabama
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29 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (29)
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    (12)
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Moody, Alabama
Level Contributor
83 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a long day of travel and were really late checking in (after midnight). I was greeted with a wonderful smile and they had been waiting on us. Room was terrific. We traveled with two small dachshunds and the hotel was very accommodating. Would definitely recommend this hotel. The only problem was when we checked in there was a... More 

Was this review helpful? Yes
Shannon V, Manager at Candlewood Suites Abilene, responded to this review

I am so pleased to hear that you enjoyed your time at our Candlewood Suites in Abilene Texas! We strive to ensure that we provide comfort and convenience to our guests at all times. I will be sharing your comments with our staff and management so that they may know that their efforts are being noticed and appreciated. More 

Lubbock, Texas
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We enjoyed our stay. Loved the full-size fridge, complete kitchen including dishes, pots and pans. The linens, bed, and towels were fresh and comfy. Most of the staff was friendly and helpful -- one young man seemed a little clueless. They have a "pantry" style store, but I can't say their stock made much sense. They offered cereal but NO... More 

Was this review helpful? Yes
Shannon V, Manager at Candlewood Suites Abilene, responded to this review

While your overall experience was positive, please allow me to apologize for the minor inconveniences you experienced during your time with us. These issues will be brought to the attention of the appropriate departments. It is my sincere hope that we will see you again on future stays. Happy Travels! More 

Bovina TX
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The accomodations are very nice, but the staff are exceptional. Eric went above and beyond-not just telling us where thing were, but actually showing us. All of the staff was friendly and made it feel more like a B & B than a hotel. We will most definitely stay again since we have family in the area. Thanks for everything... More 

Was this review helpful? Yes
Shannon V, Manager at Candlewood Suites Abilene, responded to this review

I am so pleased to hear that you enjoyed your time at our Candlewood Suites in Abilene Texas! We strive to ensure that we provide comfort and convenience to our guests at all times. I will be sharing your comments with our staff and management so that they may know that their efforts are being noticed and appreciated. More 

Abilene, Texas
1 of 5 stars Reviewed 5 weeks ago

Its the worst hotel ever, half of the staff is friendly and half of it is not, You have to bring down your towels so they can change it, No house keeping available, no breakfast, ice maker did not work, the came and fix it after two days, found roaches and beatles in the room. When I talk to the... More 

Was this review helpful? Yes
214amos, Manager at Candlewood Suites Abilene, responded to this review

We are truly concerned about your recent review of our property. We are an extended stay property and several of the issues you were concerned with should have been covered by our front desk staff at check in. Please call me to further discuss your stay with us. Amos Davis 325-437-4741 More 

1 review
1 of 5 stars Reviewed June 26, 2015 via mobile

Unacceptable! With a room rate of $130+ per night I would expect a much cleaner environment. First off the bottom of my sons feet were black from walking barefoot in the room. The pool was full of debris, cigarette butts, bugs and trash. Then we pulled the blankets back to lay down for bed and there was BLOOD on the... More 

Was this review helpful? Yes
214amos, Manager at Candlewood Suites Abilene, responded to this review

We are truly sorry that you did not have a good stay with us. We refunded your entire stay at check out. We take great pride in providing the very best customer experience. I wold like to offer you a 50% rate during your next stay with us. Please call me to discuss further. Amos Davis 325-437-4741 More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 24, 2015

Great accommodations. Pet friendly, clean rooms, quiet. Very friendly staff. We will be back. Shopping is close by. Location is not right next to the highway so its quiet. Could use a bigger parking area and pet area though. Thank you Candlewood Suites!

Was this review helpful? Yes 2
Shannon V, Manager at Candlewood Suites Abilene, responded to this review

I am so pleased to hear that you enjoyed your time at our Candlewood Suites in Abilene Texas! We strive to ensure that we provide comfort and convenience to our guests at all times. I will be sharing your comments with our staff and management so that they may know that their efforts are being noticed and appreciated. More 

Fort Pierce, Florida
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 3, 2015

Friendly staff. The hotel is in a great location - close to shopping and restaurants. It's set up well for long term stays. Mine was short term - but the price was right and I had more amenities than I needed.

Was this review helpful? Yes 2
Shannon V, Manager at Candlewood Suites Abilene, responded to this review

I am so pleased to hear that you enjoyed your time at our Candlewood Suites in Abilene Texas! We strive to ensure that we provide comfort and convenience to our guests at all times. I will be sharing your comments with our staff and management so that they may know that their efforts are being noticed and appreciated. More 

Eden, Texas
Level Contributor
133 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed February 10, 2015

This was my second stay at this hotel and the front desk was welcoming and helpful. On this particular stay I had some concerns with the lock on my door and once it was brought to the attention of the front desk, I was promptly giving another room. The room was comfortable with all the amenities of a home away... More 

Was this review helpful? Yes 2
Shannon V, Manager at Candlewood Suites Abilene, responded to this review

Thank you for letting us know that our hotel met your expectations. Your feedback will allow us to continue to deliver exceptional stays to all of our wonderful guests like yourself. We hope to see you soon! More 

McKinney, Texas
Level Contributor
388 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
5 of 5 stars Reviewed February 3, 2015

I stayed here for business on my swing through west Texas. The room was clean and well appointed. The front desk lady was very friendly and helpful. I like having the full size refrigerator in the room which was a plus for me. The fitness room was spacious and everything worked.

Was this review helpful? Yes 4
Shannon V, Manager at Candlewood Suites Abilene, responded to this review

Dear DDay, Thank you for taking the time to review our property. Your feedback is valuable and will assist us in development throughout our departments. We are glad to hear that we achieved your expectations. We really believe in attention to detail and authentic guest service. Thank you again and we hope to have the opportunity to serve you in... More 

North Charleston, South Carolina
Level Contributor
67 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed January 15, 2015 via mobile

My fiancé and I lived here for about one month due to his job. They gave us a discount for staying so long and worked out a great rate. It was nice to feel like they wanted our business. We have a small dog and cat so it was such a relief to find out they were pet friendly. We... More 

Was this review helpful? Yes 2
Shannon V, Manager at Candlewood Suites Abilene, responded to this review

Great guests deserve a great welcome! We look forward to seeing you in the future! More 

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