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Residence Inn Marriott Abilene

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1641 Musgrave Blvd, Abilene, TX 79606
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Residence Inn Marriott Abilene
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Residence Inn Marriott Abilene
Residence Inn Marriott Abilene
Residence Inn Marriott Abilene
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221 reviews from our community

Traveler rating
    157
    54
    4
    2
    4
See reviews for
79
38
12
65
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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Albuquerque, New Mexico
Top Contributor
163 reviews 163 reviews
31 hotel reviews
64 helpful votes 64 helpful votes
1 of 5 stars Reviewed 1 week ago

The place was full, insufficient parking due to the number of trailers using three or four spaces. When asking check in person what could I do, the reply was: " I don't know what to tell you". Ended up in the mud field. Check in person was the most ill-tempered Marriott employee. No welcome, no how are you tonight. Facility... More 

Was this review helpful? Yes 1
Summer B, Manager at Residence Inn Marriott Abilene, responded to this review

We appreciate you taking the time to write a comment from your recent stay. Thank you for your continued loyalty to Marriott. The service we provided you is unacceptable. Please be assured the issues you have addressed have been my priority. I apologize for the inconvenience of the front desk agent's response to limited parking and her attitude. We hope... More 

Nacogdoches, Texas
Contributor
17 reviews 17 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The rooms here were good but not fancy but had plenty of room for the kids with a sleeper sofa. The cleanliness of the room was excellent with the housekeepers coming timely and cleaning thoroughly. However, they did not replace shampoo or conditioner. The hotel had the Sprout network and that was a plus for the kids. The king size... More 

Was this review helpful? Yes
Elissia J, General Manager at Residence Inn Marriott Abilene, responded to this review

I really appreciate you taking the time to tell us about your stay. Our number one priority is to focus on our guest services! I am happy to hear that you enjoyed most of your stay. We take all our guest concerns seriously and will improve the areas that are needed. We hope when you are back in the Abilene... More 

texas
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My husband stayed here during a famiy illness and death. So, he really could have used the nice, clean room and staff attentiveness we usually experience. Several days he returned from the hospital around 5:00 pm and found the room had NOT been cleaned. One day, the room was never cleaned. The chest of drawers was broken. It tilted forward... More 

Was this review helpful? Yes
Elissia J, General Manager at Residence Inn Marriott Abilene, responded to this review

I first like to apologize for the inconvenience you encountered during your stay. We value all our guests and guest services is our number one priority! I like the opportunity to speak with the guest in more detail about his stay and would like another opportunity to serve you. Please at your convenience, contact me; I look forward to speaking... More 

Fort Worth, Texas
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here last weekend for ACU Baseball. The hotel is across the freeway from ACU. The hotel was perfect! Super clean and Jenae at the front desk was super nice and helpful. She had an amazing smile and perfect attitude! Our room was on the fourth floor and was very large. We had a full fridge and a mini... More 

Was this review helpful? Yes 2
Elissia J, General Manager at Residence Inn Marriott Abilene, responded to this review

I would like to take this opportunity to thank you for staying with us and happy to hear that you enjoyed your stay with us. If you happen to come back to the Abilene area, please let us have the pleasure of serving you again. Thank you, Elissia Jamison General Manager Residence Inn Abilene Abilene, TX 79602 325.677.8700 elissia.jamison@marriott.com More 

Plano, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Room was clean, comfy bed. I rate 4 stars because there was something on one of the towels which then could not be used and at breakfast the milk cartons were sour like they had been left out . Other than that it was super nice and we plan on staying again. Great kitchens make it easy not to have... More 

Was this review helpful? Yes
Elissia J, General Manager at Residence Inn Marriott Abilene, responded to this review

I really appreciate you taking out the time to respond about your stay at the Residence Inn Abilene. I would like to apologize for the inconvenience you encountered during your stay. I appreciate you giving us another opportunity to serve you! Please ask for me the next time you are in town, so I can personally meet you and take... More 

Houston, TX
Top Contributor
108 reviews 108 reviews
14 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was our first stay at this Residence Inn and we were pleased with our stay. The room was pretty typical for a Residence Inn. The bed was comfortable. The kitchen area had everything you need for either a short or long stay. The television was adjustable and nice. Wifi was complimentary. What drew us to this property was their... More 

Was this review helpful? Yes 1
Elissia J, General Manager at Residence Inn Marriott Abilene, responded to this review

I am pleased to hear about your stay with us at the Residence Inn Abilene. I do apologize for the inconvenience finding us. It means at lot to us, that you took your personal time to respond about your stay! Please come back and visit us when you are back in our area, we look forward to serving you! Thank... More 

Woodward, Oklahoma
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I've never stayed at a Residence Inn, as I usually don't need extended stay. However, this one was the closest to where I needed to go, and it was a very impressive hotel. It looks like it's newer, and it was very clean and orderly. Breakfast was typical hotel fare, but the room was very well laid out, and I... More 

Was this review helpful? Yes 1
Elissia J, General Manager at Residence Inn Marriott Abilene, responded to this review

We really enjoyed you staying at the Residence Inn Abilene and happy to hear how you were "IMPRESSED"! Taking care of our guests is our number one priority! Please do not hesitate to come back and stay at the Residence Inn Abilene the next time you in our area, we look forward to serving you! Thank you, Elissia Jamison General... More 

Dallas, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We got a last minute reservation here on a very busy weekend for Abilene after a neighboring hotel double booked their rooms and kicked us out of ours. David rushed to save the day by allowing us an early check in and providing excellent customer service. He was so friendly over the phone, seemed genuinely happy to see us when... More 

Was this review helpful? Yes 1
Elissia J, General Manager at Residence Inn Marriott Abilene, responded to this review

We really appreciate you giving us the pleasure of serving you and so happy to hear how much David made your stay so personal! We value all our guests and look forward to building relationships. Please is you are every back in the Abilene area, please do not hesitate to come and stay with us at the Residence Inn Abilene!... More 

1 review
1 of 5 stars Reviewed February 24, 2015

I have never in 20 years of travel written a negative hotel review but here goes... On Thurs. Feb 12, I checked into the Marriott. It was a busy weekend for them and I had reserved two rooms for Friday night, Feb 13, but added on the Thurs night. They were unable to leave me in the same room for... More 

Was this review helpful? Yes
Elissia J, General Manager at Residence Inn Marriott Abilene, responded to this review

I would like to apologize for the inconvenience you encountered during your stay and really appreciate you bringing this to my attention. We are doing everything in our power to assist you. I take this very seriously and have personally taken over this manner and trying to resolve this issue to the best of my ability. Thank you, Elissia Jamison... More 

Asheville, North Carolina, United States
Top Contributor
70 reviews 70 reviews
15 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed February 9, 2015

Traveling through places that you have not been before and LOOKING FOR A clean updated hotel that accepts pets...WELL this is it! Staff= very friendly. Room= NEW and very Clean. Yay= one happy dog!.........and human

Was this review helpful? Yes 1
Elissia J, General Manager at Residence Inn Marriott Abilene, responded to this review

We are so happy how impressed you were with your stay at our hotel. We are pleased to have you as our guest of the Residence Inn Abilene. We appreciate you sharing your experience with us and we look forward to serving you again! Thank you, Elissia Jamison General Manager Residence Inn Abilene 1641 Musgrave Blvd Abilene, TX 79601 325.677.8700... More 

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