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Hilton Garden Inn Abilene

3.0 of 5 4449 Ridgemont Dr, Abilene, TX 79606
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Hilton Garden Inn Abilene
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Hilton Garden Inn Abilene
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193 reviews from our community

Traveler rating
    88
    48
    23
    17
    17
See reviews for
48
25
11
81
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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1 review
4 of 5 stars Reviewed 1 week ago

Happy with the service received. They corrected any issues. The hotel was clean, nice appearance. The morning chef made my omelet to order and was willing to please. I like the amenities, and the friendliness & helpfulness of the staff.

Review collected in partnership with Hilton Garden Inn

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Waco, United States
1 review
4 of 5 stars Reviewed 1 week ago

I frequently stay at this Hilton Garden Inn in Abilene, TX. Always am impressed with accommodations, staff, restaurant and bar. The bartenders are friendly and always have a daily signature cocktail. The waitress at breakfast is awesome, friendly and provides great customer service. The counter staff is very friendly and efficient. Great job!

Review collected in partnership with Hilton Garden Inn

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KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

We here at the Hilton Garden Inn Abilene are glad you consider us your favorite place to stay while in Abilene. Thank you for such a good review and we look forward to your next visit. More 

Camden, Arkansas
Contributor
14 reviews 14 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

I wanted to stay at this hotel because it was close to everything and because I was under the impression that Hilton hotels were the top teir of hotels. My first impressions were good, the hotel lobby was clean and updated. The hotel staff were very nice and helpful. My first impression of the room was average. I found strange... More 

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Thank you for your feedback of your recent stay with us. I sincerely apologize for the housekeeping issues that you experienced; our hotel works hard to ensure the comfort and satisfaction of our guests and we are very sorry that did not meet your expectations. I am working with our housekeeping staff to prevent this from happening in the future.... More 

abilene, tx, United States
1 review
3 of 5 stars Reviewed 1 week ago

overall service was fine; desk personnel were excellent, maid service was the best. the name "hilton" connotes quality and i chose a hilton to impress my guest. a shower loaded up with mold and mildew is unforgivable. this is a hilton, for goodness sake, not a slummy motel 6. please clean it up.

Review collected in partnership with Hilton Garden Inn

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KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

We are disappointed to hear of your experience at our hotel and appreciate you taking the time to provide feedback. The problems you mentioned were brought to the attention of our housekeeping department and have been addressed. We take all feedback seriously, and sincerely regret that we did not meet your expectations More 

Smyrna, United States
1 review
5 of 5 stars Reviewed 1 week ago

Every employee made it a point to address me as a person, a customer, a guest. The front desk people were always available. Comfortable and easy hotel. The breakfast was filling, fresh and my coffee cup was never empty!

Review collected in partnership with Hilton Garden Inn

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KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Thank you for your great review of our hotel the Hilton Garden Inn Abilene. We hope to be seeing you again soon. More 

Wichita Falls,TX, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We attended a Wedding and a block of rooms were reserved under the Bride and Grooms names. We got a good rate on the rooms and free breakfast vouchers. The breakfast was very good. It was very quiet on the floors and we were very pleased with our stay.

Review collected in partnership with Hilton Garden Inn

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KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

We are glad you enjoyed your stay here at the Hilton Garden Inn Abilene during the wedding event you attended. Thank you for such a good review and we hope to see you again soon. More 

Scottsdale, AZ, United States
2 reviews
5 of 5 stars Reviewed 5 weeks ago

The Hotel Lobby and Room are Elegant and Clean! The Hotel Staff has mastered the Art of Customer Service. Bed was extremely comfortable ... best nights sleep I've had in a hotel in a long time. Their Breakfast was great. I travel all the time and have paid a lot more for the same service. I'll definitely tell all my... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Thank you for telling others how highly you think of our hotel the Hilton Garden Inn Abilene. We look forward to your next visit. More 

San Antonio, Texas
Contributor
14 reviews 14 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 25, 2014

The room was good, Breakfast was excellent, the staff was friendly EXCEPT...When I asked for a late checkout. I was told no because too many people had already requested. I do not want to hear that a bunch of people are getting a late checkout, but I can't. I have been declined late checkouts in the past and I understand... More 

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

I am very sorry we fell below your expectations this particular day. I have taken note of your valuable comments and will share these with our management team for the purpose of bringing improvements needed. We would love for you to give us an opportunity to make up for your poor experience. More 

Memphis, United States
1 review
5 of 5 stars Reviewed December 21, 2014

I stay in Hotel over 200 days year. I been doing this for over 30 years and this was best experience ever. I recommend it. The staff makes me feel like I am coming home every night. When I left to go home for Christmas, the staff all hugged me good bye. Now, that's like family.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Thank you for taking the time to post a review of your stays at our hotel the Hilton Garden Inn Abilene. It is nice to hear that you are a regular visitor and that we make you feel so welcome. We also hope you enjoy your time at home but we do look forward to seeing you again soon. More 

Bryan
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 20, 2014

This was our first stop on a 24 hour road trip. We chose the Garden Inn because we are Honors members. This hotel definitely does the Hilton brand proud. The staff was very friendly and helpful at our late night arrival and in the morning when we left. We were just passing through, but would pick this hotel again if... More 

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

We are glad you enjoyed your short stay here at the Hilton Garden Inn Abilene. We do hope you will get the time to stay a little longer on your next trip our way. More 

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Additional Information about Hilton Garden Inn Abilene

Address: 4449 Ridgemont Dr, Abilene, TX 79606
Phone Number:
Location: United States > Texas > Abilene
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Abilene 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Hilton Garden Inn Abilene Hotel Abilene
Hotel Style:
#6 Business Hotel in Abilene

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