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Hilton Garden Inn Abilene

#11 of 36 Hotels in Abilene
Certificate of Excellence
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4449 Ridgemont Dr, Abilene, TX 79606
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Hilton Garden Inn Abilene
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237 Reviews from our TripAdvisor Community

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Traveler rating
    102
    61
    33
    20
    21
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71
28
12
96
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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    (45)
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Austin, United States
5 of 5 stars Reviewed 5 days ago NEW

I stayed here for a work trip and had a great experience. This hotel is new and they did a fantastic job! I couldn't hear anyone in the rooms next to me or out in the halls which was really nice. There were plenty of outlets so finding one to charge my phone or plug in my laptop was not... More 

Review collected in partnership with Hilton Garden Inn

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Fort Worth, TX, United States
1 review
4 of 5 stars Reviewed 1 week ago

We enjoyed having a room to gather in that was comfortable. Would have been nice to be allowed to take our own snacks in, rather than purchasing cookies and fruit/veggie trays from the hotel. Staff was courteous and kept our tea/coffee service refreshed.

Review collected in partnership with Hilton Garden Inn

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KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

We are glad that you chose our hotel for your family reunion and we would like to thank you for your nice review. We hope to be seeing you again soon. More 

Greenville
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel was nice. It was the first time we have stayed where you have to pay for breakfast. So we passed. Room was clean. They only had one elevator working. So it took a while to go up and down. It was right beside the mall.

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KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Thank you for taking the time to write a review about your recent stay with us. We appreciate your feedback and hope you will return again soon. More 

San Antonio, Texas
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Have stayed at this hotel multiple times. I know exactly what to expect and it always delivers It is as good as you will find in Abilene. Just DO NOT order pizza from Black Box pizza...awful! Had a great breakfast provided by hotel. Staff awesome. We'll be back guys.

Was this review helpful? Yes 1
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Thank you for being a return guest to our hotel the Hilton Garden Inn Abilene . We enjoy hearing from you and look forward to seeing you again. Your review is greatly appreciated. More 

Elgin, Texas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

staff was second to none,location great, extremely clean..had really inconsiderate neighbors who had kids slamming the doors and running down the halls all night..otherwise everything was above average

Review collected in partnership with Hilton Garden Inn

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KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

We are apologize for your encounter with inconsiderate neighbors during your stay here but are glad you enjoyed the rest of your stay. Thank you for taking the time to let us know. More 

San Antonio
1 review
5 of 5 stars Reviewed 5 weeks ago

This is a clean hotel in a great location. It is very accessible to shopping, dining, and local roadways. The rooms were large and comfortable and the lobby was open and conducive to visiting or enjoying a meal at the bar. Would definitely stay again.

Review collected in partnership with Hilton Garden Inn

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KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Your review of our hotel the Hilton Garden Inn Abilene is appreciated and we would like to thank you. We look forward to your next visit our way. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 weeks ago

The bed was hard and would not adjust. I had no hot water for my shower the first evening, and we were tired and ready to lay down. The breakfast looked awful, we did not eat there but our friends did and were not pleased.

Review collected in partnership with Hilton Garden Inn

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KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

We apologize that you were not satisfied with your did not enjoy a good nights rest. We're working with our staff to address your concerns and apologize for the inconvenience. It's our goal to ensure guests are comfortable and taken care of and your feedback will certainly help us as we continue to improve. More 

Houston, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 18, 2015

Distance to ACU is 11+ miles not 6.9 as I was told. On a positive note, hotel public areas are maintained and rooms with queen beds are above standard size. Having ability of made to order breakfast is a treat just had to be real specific with ingredients desired as workers do not recognize Denver or Meat Lovers omelets. Waitress... More 

Was this review helpful? Yes 1
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Thank you for taking the time to share your experience and for providing us with feedback about your recent stay at our hotel. We are constantly monitoring the performance of our hotel. Comments and suggestions from our guests enable us to continually improve and are vitally important in helping us achieve our Mission to be the first choice of travelers... More 

1 review
2 of 5 stars Reviewed June 10, 2015

I have stayed at this hotel twice now and my first stay was a pleasant one, however my most recent stay was a horrible experience. The staff was rude and the room was honestly filthy. My son found a doll under the bed and clearly our room had not been really cleaned. The room furnishings were worn. Also, it smelled... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More 

1 review
2 of 5 stars Reviewed June 9, 2015

I called the local Hilton Garden Inn in my town to make a room block for an upcoming wedding. Instead of a block of rooms, All the rooms were reserved to me. I ended up having to pay rooms for 1 night no matter what. Even though I called the local phone number it sent me to a National call... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More 

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