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Hilton Garden Inn Abilene

#14 of 37 Hotels in Abilene
Certificate of Excellence
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4449 Ridgemont Dr, Abilene, TX 79606
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2X Points Package
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1 room 1 guest
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Hilton Garden Inn Abilene
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252 Reviews from our TripAdvisor Community

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Traveler rating
    105
    66
    37
    22
    22
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79
30
12
100
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Fort Worth, United States
4 of 5 stars Reviewed 2 days ago NEW

I have always experienced a very pleasant stay at the Hilton Garden Inn of Abilene. Always my first choice when I come to Abilene. The hotel is always clean and make the guests feel welcomed upon arrival. The restaurant and bar service and food have always met our expectations.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

We always enjoy hearing from our return guests here at the Hilton Garden Inn Abilene. Thank you for letting others know how you feel about your stays here. We look forward to seeing you again soon. More 

Pensacola, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

As always, another wonderful stay at the Hilton Garden Inn in Abilene. The hotel staff is super and the restaurant staff is exceptional. They make Abilene a wonderful place to visit (even when in the midst of the locust swarm).

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Thank you for being a return guest here at the Hilton Garden Inn Abilene and for letting others know how much you enjoy your stays. We look forward to your next visit. More 

Ville Platte, Louisiana
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here last night and I was very disappointed. Room was not prepared for guests. I had to ask for clean face cloths. Bathroom floor was dirty. There were toiletries left from the previous guest. The sheets did not smell clean. Loud noises all through the night. And motorcycle engines starting up late night. I had e-checked in. When... More 

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Thank you for your comments about our hotel on Trip Advisor. We are very sorry for the fact that you and your family did not have a comfortable stay. Be assured that we are sharing your concerns with all appropriate management so that corrective measures are taken where feasible. We sincerely apologize for falling short of your expectations as this... More 

Harbor Springs, MI
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Clean, quiet, not luxurious. Desk clerk told us there wasn't much to see downtown, SOOO not true, It was weird, the photos of the property were all accurate but they made it look much nicer than it is.

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

It is always nice to hear from our return guests. Thank you for taking the time to let others know about your stay here. We look forward to your next visit our way. More 

Dallas, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Front desk and lobby restaurant breakfast staff were absolutely off the charts amazing with their service. Whoever was working there on the morning of 8/16/2015 need to be recognized!! We went to check out around 11, and they extended the breakfast for us to enjoy even though it was supposed to be cleaned up. They even offered to leave some... More 

Review collected in partnership with Hilton Garden Inn

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KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Your review of our hotel is very much appreciated. Thank you also for your comments concerning our staff. We will be sure to let them know. Your review and your business are appreciated here at the Hilton Garden Inn Abilene. More 

Rockwall, Texas
Level Contributor
102 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This property is clean,, the staff are nice, the breakfast is good. We have stayed here several times when in the area. Other options are Fairfield and Hampton, all about the same as far as what you get for the money in Abilene.

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

From all of us here we would like to thank you for being a return guest and also to thank you for your nice review. More 

TPA, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Shane Winkle and Erin, veteran desk managers. convert the sow's ear into a silk purse. Housekeepers Alexandra and Jonni May belong in Wynn's Resort, Las Vegas. Kelly throws beds together for drilling rig bunkhouse, leaves wet bath mats in tub floor: busy texting with one hand while functioning with other hand. Excellent kitchen and room service in evenings, Jessica runs... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

We appreciate your business and sincerely apologize that we did not provide you with the level of quality that you are accustomed to receive from us. Your business is important to us and I will definitely take your comments into consideration More 

Amarillo, Texas
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Had a great stay. Clean. Room was about 75 when we got there, but they were on it and fixed it right away. When we come back we will be here for sure. Breakfast is just ok but I'm pretty picky when it comes to that. Plenty of parking even when it gets crowded

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

 We are pleased to hear you enjoyed your stay with us. Please return often! Thank you from all of us here at the Hilton Garden Inn Abilene for such a good review. More 

Carlsbad, New Mexico
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

After leaving one hilton property for various reasons and coming to this one it was a great room and very clean. Breakfast was great! Downside to this hotel was the housekeeping. After speaking to the front desk that morning about a few specific things that needed to be taken care of in the room they assured me it would be... More 

Was this review helpful? Yes 1
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

I appreciate the review of your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly apologize if this was the case and I can assure you We do everything we can to ensure our guests enjoy our hotel. With that said,... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Traveling to Abilene Texas for an unexpected death in the family I selected the HGI for my stay. Very disappointed when they over charged my credit card and did not rectify this situation immediately. Also I asked for a late check out as the funeral was at 10:00 am and I was told no. I will not be staying at... More 

Was this review helpful? Yes 1
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

first of all we offer you condolences on your loss. Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and we will use your comments on our services and amenities as we constantly evolve to best meet and exceed our guests' expectations. We hope you will return... More 

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