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All 36 Abilene hotels

Hilton Garden Inn Abilene

3.0 of 5 Hotel   |   4449 Ridgemont Dr, Abilene, TX 79606
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65%
Ranked #16 of 36 hotels in Abilene
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 days ago
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136 people have reviewed this hotel

Traveler rating
    56
    34
    18
    15
    13
See reviews for
38
18
8
52
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Held a three day training session here. Got in late on Sunday but their staff was still there waiting for me to make sure the training room was as expected. Kurtis was great. Sam (women, food mgmt person), was extraordinarily great, with frequent follow ups. Even while dealing with an unusual water main lbreak in the hotel, they were on... More

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Dallas, Texas
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

The lobby and room had a great decor, and were both very comfortable. The bed did have settings so that you could change the firmness of the bed. I found the front desk staff great! They were very kind, and had great recommendations. I would stay here again!

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Thank you for saying so many nice things about our staff here at the Hilton Garden Inn Abilene. Your review and your business is greatly appreciated. We hope to see you again soon. More

Austin, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Absolutely love this place. Friendly staff, good location and wonderful food. Rooms are a good size and cleaner than other properties in the area. Only reason I'm not giving it a 5 star rating was the loud teens running all over the hotel. I know not their fault but still it was loud.

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KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Knowing we are your go to hotel in the area makes us very happy. Thank you for such a nice review of our hotel the t Hilton Garden Inn Abilene and for your business. More

Waco, Texas
2 reviews
5 of 5 stars Reviewed 1 week ago

Without a doubt the best hotel in Abilene. Friendly and responsive staff. Good location. Comfy rooms. And to top it off, you do not need to go offsite to eat. The restaurant in the hotel serves a very good meal. A couple of weeks ago, I had the special for the night--lemon chicken--and it was incredible! A light taste of... More

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KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Thank you for saying so many nice things about our hotel the Hilton Garden Inn Abilene. I have let the restaurant know how highly you think of them and why you are returning there. Thank you also for your business and we hope to see you again soon. More

TX
Top Contributor
144 reviews 144 reviews
48 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The room was clean & comfortable - no complaints there. Front desk greeting was more like a DMV clerk, rather than we're glad to see you... Dinner in the bar area was disappointing. Caeser salad was good, but the dressing was poured on way too thick - just like salt, you can add it, but you can't take it out.... More

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KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More

Phoenix, Arizona
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 12, 2014

No complaints here. As I was out doing some touristy things, the front desk called a taxi for my g/f so she could do some local stuff. On a side note, whenever staying in a hotel for several days, I leave a tip for the housekeeping staff that clean my room. Upon returning to my room in the afternoon, I... More

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KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

We are happy to have been of help to your girlfriend while you were staying with us here at the Hilton Garden Inn Abilene. Thank you for such a nice review and we look forward to your next visit. More

Dallas, Texas
1 review
4 of 5 stars Reviewed March 8, 2014 via mobile

stayed two nights both nights I drank at the bar. The bartender was not only friendly and respectful but creative. Both nights he did superhero themed drinks. Then to my surprise he was serving breakfast the next morning bright eyed and bushy tailed. All in all it was a great stay but he made it rememberable. I will definetly return.

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Thank you for the kind words regarding our staff here at the Hilton Garden Inn Abilene. We are delighted to know you had a wonderful time here and hope to see you again when travel plans permit! More

Ontario, California, United States
1 review
2 of 5 stars Reviewed March 6, 2014

This place is a dump. Should have had a major remodel centuries ago. Needs new carpet, new furniture, new drapes. Every other hotel in this market gives a free breakfast, yet this hotel charges $7.95. The attendant mixed fresh scrambled eggs together with the dregs, contaminating all. I will obviously not be staying at Hilton Garden Hotel again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. More

Boerne, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 4, 2014

Asst GM Heather took it upon herself to chastise and demean one of her male employees in an open area, within 3 feet of customers. She spoke in a derogatory and condescending tone, without regard to the guests within earshot. As a Nurse in a leadership position, one of the fundamental teachings is that of avoiding clients never (under any... More

Was this review helpful? Yes 1
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Thank you for your 5 star review and we would like to let you know we are looking into your other comments. Thank you again for your feedback and we hope you will consider staying with us again. More

Palmdale, United States
1 review
5 of 5 stars Reviewed March 3, 2014

My whole experience was excellent. Checking in was a snap and my room was clean and quiet. Housekeeping did a great job keeping my room clean. Internet speed was good. The breakfasts were great. In particular, Jessica was a great server...

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

We are glad to read your whole experience at our hotel the Hilton Garden Inn Abilene was great and hope you will be staying with us again soon. Thank you for such a nice review and for your business. More

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Additional Information about Hilton Garden Inn Abilene

Also Known As:
Hilton Garden Inn Abilene Hotel
Hilton Garden Inn Abilene Hotel Abilene
Address: 4449 Ridgemont Dr, Abilene, TX 79606
Phone Number:
Location: United States > Texas > Abilene
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Abilene
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Abilene 3*
Official Description (provided by the hotel):
Our Hilton Garden Inn Abilene Hotel is within walking distance to the Mall of Abilene and shopping area. We are in an ideal location with easy access to all three major colleges in Abilene and the top Abilene attractions. We offer complimentary WiFi and a 24 business center along with clean and comfortable rooms to help you enjoy your Abilene visit. ... more   less 
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