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Hilton Garden Inn Abilene

#13 of 36 Hotels in Abilene
Certificate of Excellence
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4449 Ridgemont Dr, Abilene, TX 79606
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Hilton Garden Inn Abilene
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233 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Elgin, Texas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

staff was second to none,location great, extremely clean..had really inconsiderate neighbors who had kids slamming the doors and running down the halls all night..otherwise everything was above average

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

We are apologize for your encounter with inconsiderate neighbors during your stay here but are glad you enjoyed the rest of your stay. Thank you for taking the time to let us know. More 

San Antonio
1 review
5 of 5 stars Reviewed 2 weeks ago

This is a clean hotel in a great location. It is very accessible to shopping, dining, and local roadways. The rooms were large and comfortable and the lobby was open and conducive to visiting or enjoying a meal at the bar. Would definitely stay again.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Your review of our hotel the Hilton Garden Inn Abilene is appreciated and we would like to thank you. We look forward to your next visit our way. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The bed was hard and would not adjust. I had no hot water for my shower the first evening, and we were tired and ready to lay down. The breakfast looked awful, we did not eat there but our friends did and were not pleased.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

We apologize that you were not satisfied with your did not enjoy a good nights rest. We're working with our staff to address your concerns and apologize for the inconvenience. It's our goal to ensure guests are comfortable and taken care of and your feedback will certainly help us as we continue to improve. More 

Houston, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Distance to ACU is 11+ miles not 6.9 as I was told. On a positive note, hotel public areas are maintained and rooms with queen beds are above standard size. Having ability of made to order breakfast is a treat just had to be real specific with ingredients desired as workers do not recognize Denver or Meat Lovers omelets. Waitress... More 

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Thank you for taking the time to share your experience and for providing us with feedback about your recent stay at our hotel. We are constantly monitoring the performance of our hotel. Comments and suggestions from our guests enable us to continually improve and are vitally important in helping us achieve our Mission to be the first choice of travelers... More 

1 review
2 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel twice now and my first stay was a pleasant one, however my most recent stay was a horrible experience. The staff was rude and the room was honestly filthy. My son found a doll under the bed and clearly our room had not been really cleaned. The room furnishings were worn. Also, it smelled... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More 

1 review
2 of 5 stars Reviewed 4 weeks ago

I called the local Hilton Garden Inn in my town to make a room block for an upcoming wedding. Instead of a block of rooms, All the rooms were reserved to me. I ended up having to pay rooms for 1 night no matter what. Even though I called the local phone number it sent me to a National call... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More 

Austin
Level Contributor
82 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed May 29, 2015

Staff was friendly at the front desk and the café. We had a two queen and sofa bed room. Plenty of room. Sofa bed rated better than average by the sofa bed sleeper. Room had all the amenities we needed and we found the special bed system they mention to be adequate for our old backs. Would stay here again.

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

It is good to know everyone one was happy during your stay here at the Hilton Garden Inn Abilene. Thank you for taking the time to write such a nice review. More 

Colorado Springs, Colorado
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 21, 2015

Spent the weekend moving daughter from dorm to apartment. Everything booked but one room left at the Inn. It was a standard room. King and a sofa sleeper. But is was a clean room. Cleanliness goes a long way in making a room comfortable. Also needed extra supplies. Shampoo and conditioner. Quickly supplied. Breakfast was a pleasant surprise. Standard buffet,... More 

Was this review helpful? Yes 1
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

We are glad to have been able to provide you and your daughter with a good stay here at the Hilton Garden Inn Abilene. We look forward to seeing you on your next visit to see her in school. Your review of our hotel the Hilton Garden Inn Abilene is most appreciated. More 

Nashville, Tennessee
Level Contributor
97 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed May 21, 2015

The hotel was OK. The location is fine for a hotel like this- you can even walk to a few restaurants which is always a plus for me. There is an old mall very close and your typical chain stores. The greeting was very utilitarian upon arrival- it was not very friendly but fairly efficient. I was on my way... More 

Was this review helpful? Yes 1
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Thank you for taking the time to share your experience and for providing us with feedback about your recent stay at our hotel. We are constantly monitoring the performance of our hotel. Comments and suggestions from our guests enable us to continually improve and are vitally important in helping us achieve our Mission to be the first choice of travelers... More 

TX, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 19, 2015

The hotel was OK, the beds were super uncomfortable. I slept in both beds, just to make sure that it wasn't my own misjudgment. The mattresses seemed to be old and sloping towards the middle. My wife and family agreed with my assessment.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

We are sorry you had an uncomfortable night and would like to apologize. . Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again. More 

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