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Hilton Garden Inn Abilene

#11 of 36 Hotels in Abilene
Certificate of Excellence
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4449 Ridgemont Dr, Abilene, TX 79606
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Hilton Garden Inn Abilene
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Hilton Garden Inn Abilene
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226 reviews from our community

Traveler rating
    99
    57
    32
    17
    21
See reviews for
62
27
12
95
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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    (80)
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Colorado Springs, Colorado
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Spent the weekend moving daughter from dorm to apartment. Everything booked but one room left at the Inn. It was a standard room. King and a sofa sleeper. But is was a clean room. Cleanliness goes a long way in making a room comfortable. Also needed extra supplies. Shampoo and conditioner. Quickly supplied. Breakfast was a pleasant surprise. Standard buffet,... More 

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Nashville, Tennessee
Top Contributor
97 reviews 97 reviews
89 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel was OK. The location is fine for a hotel like this- you can even walk to a few restaurants which is always a plus for me. There is an old mall very close and your typical chain stores. The greeting was very utilitarian upon arrival- it was not very friendly but fairly efficient. I was on my way... More 

Was this review helpful? Yes 1
TX, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

The hotel was OK, the beds were super uncomfortable. I slept in both beds, just to make sure that it wasn't my own misjudgment. The mattresses seemed to be old and sloping towards the middle. My wife and family agreed with my assessment.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Prattville, United States
1 review
5 of 5 stars Reviewed 1 week ago

The staff was incredibly friendly and helpful. The room was well furnished and very clean. The air conditioning system was equipped with a sensor that prompted it to stop cooling when we weren't moving around in the room. This caused the room to be hot when we returned from outings and to become hot several times throughout the night, disrupting... More 

Review collected in partnership with Hilton Garden Inn

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KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

It is nice to know you think so highly of our staff here at the Hilton Garden Inn Abilene . Your review and your business are appreciated. Thank you. More 

1 review
3 of 5 stars Reviewed 1 week ago

Overall it was an average experience. There was black mold in the shower on the grout, and the internet speed was terrible. Everything else was fine. The location, staff, meeting rooms, breakfast was good, but was served late one day.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Thank you for your review on TripAdvisor. I was disappointed to learn of your experience at our hotel, and regret that we did not provide a level of service that anticipated and responded to your needs. I apologize for the issues that you reported, and hope to have a future opportunity to regain your confidence and goodwill. More 

Fort Davis, Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 1 week ago

Second time we have stayed here but never again. Toilet was stopped up, reported, stopped up again, reported again. Finally fixed. Third day room was not cleaned and they blamed it on a do not disturb sign they said was out. There was no sign on my door, the maintenance man went in but the cleaning staff did not. Breakfast... More 

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KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More 

Clovis, New Mexico
Top Contributor
56 reviews 56 reviews
22 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This property is well maintained, the room was clean and nicely appointed, the lounge and food servers were top notch as was the food. The only draw backs was the fact that there was not a bath tub in the King rooms except for the Jacuzzi rooms and when I attempted to make reservations for my return trip home they... More 

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KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Thank you for your feedback regarding your stay at our hotel. While we are very happy that you chose our hotel for your recent stay, we are sorry that you were disappointed with some aspects of your stay with us. We hope that you will allow us another opportunity to serve you better in the future. More 

Lubbock, Texas, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

This was my 4th stay at this location in 12 months. This was the most disappointing experience so far! The front desk was not helpful not informed about how to offer assistance, even when asked. The bed was as good as ever. The coffee was not replaced when it was used the first morning.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More 

Charleston, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The hotel is very clean and neat. They have coffee, water and sometimes cookies in the front lobby which is nice to come back to in the evening. The room is nice but the bed was sometimes uncomfortable even with the adjustable level they have on each one which adjusts the firmness. It did not seem like the lever did... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Thank you for your review of your recent experience at our hotel. I am sorry that there were some issues that you were not completely satisfied with concerning the bed. I thank you for your feedback as it is one of the most important tools that allow us to improve the quality of our products and services. We will certainly... More 

Nanaimo, Canada
1 review
4 of 5 stars Reviewed 4 weeks ago

The hotel was more than adequate, the location suited us, near family, staff was friendly and helpful, nice buffet breakfast and nice lounge area, where we visited with family. The furniture was comfortable and the surroundings pleasant.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

We are glad you enjoyed visiting with your family here at the Hilton Garden Inn Abilene. Thank you for such a good review. More 

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