We found the hotel to be reasonably clean, but not perfect. What turned us off was the lack of customer service, from the woman we called to make reservations, to the other front desk people, to the housekeepers. One woman, Sheryl, was so rude I felt like we were in a bad Candid Camera situation. I called a few days... more

These people charged me a $150.00 room cleaning charge for smoking in the room. Problem is I, nor anyone in my family Smokes and haven't for over 5 years. I tried many, many, many times to talk to the manager and left message after message after message. I didn't find out about the charge until I recieved my credit card... more

The breakfast bar was never stocked well and, although advertised, there was no complimentary newspaper. The bed and pillows were comfortable, but the shower head appeared to be clogged up. The Comfort Suites on the other side of Abilene is much better. We will not be staying at the Comfort Suites on S. Danville Dr. again. more

The staff had a total "I Don't Care Attitude" all the way around! The first room they gave us REEKED of smoke - though it's supposed to be a total non-smoking hotel! The lady at the front desk said "No ones smoked in there, it's just in the carpet & drapes from before we were a non-smoking hotel." She did... more

One of the worst hotel stays of my life and I have traveled a lot for many years. 1. Front desk was rude, lazy and condescending. 2. Windows in our room were severely cracked. 3. TV remote was so old you couldn't read the buttons. 4. Hotel hallways and elevator were scorching hot. 5. Breakfast service was a joke. Poor... more

This was a great hotel! We had a group of 50 people that were traveling together, and so we booked several rooms at once. The hotel was clean in the lobby, and in the rooms. The rooms were quiet. The shower had good pressure, and I didn't have to get on my knees to use it. The breakfast was really... more

Stayed here one night with two sons (7and 4) while on business. This is the first hotel out of more than 25 I have reviewed that I recommend staying away from. The main problem was the lack of good customer service. When I found out the pool didn't open until 11:00 am, I asked the front desk clerk why. He... more

The rooms were spacious. The indoor pool was almost hot and the spa was cold. Other than that, we enjoyed our stay. The staff was very friendly and accomadating. We had a few rooms booked together...with several children included. I would recommend this hotel to anyone. more

I enjoyed my stay at the Comfort Suites (Abilene, TX). I was sorry to hear this hotel received some negative ratings on "Trip-advisor". On "Yahoo-travel" it received some positive ratings. On the plus side I enjoyed the service, location, value, complimentary high speed Internet, breakfast, and decoration. Complimentary travel items were available if needed. I thought the small "green" room... more