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Fairfield Inn & Suites Abilene

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3902 Turner Plaza Drive, Abilene, TX 79606
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Best prices for: 1 room 1 guest
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Fairfield Inn & Suites Abilene
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85 Reviews from our TripAdvisor Community

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Traveler rating
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    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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    (85)
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    (23)
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    (28)
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Kilwinning, United Kingdom
Level Contributor
137 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
4 of 5 stars Reviewed 1 week ago

Super large room with everything needed for a couple of night's stay. Clean and comfortable with plenty of towels, toiletries, etc. Worried about our room, 208, being next to the elevator but didn't hear any noise from it at all. Didn't have much natural light in room as window seemed to be placed behind entrance roof peak. No view anyway... More 

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London, United Kingdom
Level Contributor
118 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed 1 week ago

We encountered friendly staff, a modern clean comfortable room, with a good bed, powerful water pressure and a plentiful breakfast. It was in a convenient location, near the Mall of Abilene. We were quite pleased with the whole hotel.

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Texas
Level Contributor
144 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a very pleasant experience at this hotel! The staff is excellent! I don't think I've ever stayed at a place where the employees seemed so genuinely happy and they all went out of their way to meet our every need. We stayed in the executive king suite on the 2nd floor. We were right by the elevator but... More 

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Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Great customer service, the staff was nice, very responsive and housekeeping, although they seemed overworked there were extremely nice. They did their best to clean what they could clean, but this is an older hotel with outdated amenities.

Was this review helpful? Yes
TMIHospitality, Manager at Fairfield Inn & Suites Abilene, responded to this review

Dear Mechele W, Thank you for your review of the Fairfield Inn & Suites Abilene. I'm pleased to hear that our service exceeded your expectations. I do apologize if any area of our hotel did not meet your expectations. We take pride in delivering an exceptional experience to our guests. We hope to have another chance to host you again... More 

Vancouver, Washington
Level Contributor
165 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
5 of 5 stars Reviewed April 23, 2015

Thank you, lovely LeAnna for the very special room you provided us (Executive King suite) as well as your wonderful Southern charm. A Fairfield Inn & Suites was a first for us, just recently trying out the whole Marriott chain. The bathroom was a nice size, the windows opened and there was a sitting area with sofa and easy chair.... More 

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TMIHospitality, Manager at Fairfield Inn & Suites Abilene, responded to this review

Dear MMPJMH, Thank you so much for taking the time to rate the Fairfield Inn & Suites Abilene. I am very happy to hear that Leanna and Gabe took good care of you. I will be sure to share your kind words with the staff as they can be truly motivational for a team that truly strives to provide the... More 

Hartford, Connecticut
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 25, 2015

The minute you walk in you are greeted by the friendliest desk clerks. They go out of their way any way they can, the breakfast was superb and they always have coffee/tea. Our room was great. A+ in my book. I will definately be back!

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TMIHospitality, Manager at Fairfield Inn & Suites Abilene, responded to this review

Hi Traci F, Thank you for taking time from your busy schedule to review the Fairfield Inn & Suites Abilene. You have truly made the day of my front desk staff. They take great pride in providing excellent customer service. The housekeepers were very excited to hear that you gave them an A+. We truly appreciate your comments and your... More 

Lubbock, Texas
1 review
5 of 5 stars Reviewed January 26, 2015

I recently stayed here in January. The staff was excellent all the way around. They greeted me with a smile and great attitude. The rooms were clean and the beds were comfortable. I would defintely recommend staying at this place.

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TMIHospitality, Manager at Fairfield Inn & Suites Abilene, responded to this review

Dear Sonya F, Thank you for taking the time to review the Fairfield Inn & Suites Abilene. We are simply delighted to hear that we provided you with a great stay. I will be sure to pass on your kind words to our staff as it will truly make their day. We hope to be able to serve you again... More 

Dallas, Texas
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 27, 2014

We stayed for a night to celebrate Christmas together. Abilene is a great 1/2 way point. This hotel was perfect - we got a suite so we could all stay together. The staff was wonderful -they worked with us to get an early check-in even though this was a very busy weekend for them. The room was comfortable and clean... More 

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TMIHospitality, Manager at Fairfield Inn & Suites Abilene, responded to this review

Dear Celia W, Thank you for taking the time to review the Fairfield Inn & Suites Abilene. We are happy to hear that we were able to accommodate your needs during your stay. The staff takes pride in being able to provide great customer service. I will be sure to share your kind words with them. We look forward to... More 

San Angelo, Texas
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 10, 2014

I stayed at this hotel in March, and then again in September. Chris helped me make my reservation over the phone in September and saved me more than had I made my reservation on a website. When we arrived in our room there was a nice "Welcome Back" note from Chris with some goodies. That level of personal, individual service... More 

Was this review helpful? Yes 1
TMIHospitality, Manager at Fairfield Inn & Suites Abilene, responded to this review

Dear Thisiscrys, Thank you for the kind words. I will be sure to share your comments with my staff and Chris in particular. We are very happy that we were able exceed your expectations and look forward to seeing you again in the future here at the Fairfield Inn & Suites Abilene. Sincerely, Jim C. General Manager More 

Ozark, Missouri
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 2, 2014

This hotel was in a great location - close to restaurants and Target and the mall. Breakfast was nice and staff was friendly. Indoor pool was crowded and small, but still was nice and clean. Rooms were comfortable and clean, although the bathroom in our room was not in great shape. Broken tile and dirty walls - but overall was... More 

Was this review helpful? Yes 1
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