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Fairfield Inn & Suites Abilene

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3902 Turner Plaza Drive, Abilene, TX 79606
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1 room 1 guest
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Fairfield Inn & Suites Abilene
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90 Reviews from our TripAdvisor Community

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Traveler rating
    41
    22
    13
    7
    7
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43
15
6
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
  • All months
    (90)
  • Mar-May only
    (23)
  • Jun-Aug only
    (33)
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    (16)
  • Dec-Feb only
    (18)
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Midland, TX
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 1 week ago

Lots and Lots of places to eat within walking distance. Target is also on the North and Mall on the South. Very well placed hotel. Everything from fast food to Night entertainment around the corner. Very secure part of town.

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Searcy, Arkansas
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed here during a relocation. Staff was attentive and friendly. Everything else about the hotel was just "okay." No real complaints, but nothing that dazzled, either. Very close to the mall and lots of stores and restaurants. One bothersome thing that probably influenced my average rating was the numerous signs in the parking lot reminding guests that the hotel... More 

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TMIHospitality, Manager at Fairfield Inn & Suites Abilene, responded to this review

Dear Abibh, Thank you for taking the time to review the Fairfield Inn & Suites Abilene. I'm pleased that you found our staff to be attentive and friendly and enjoyed our location near restaurants and shopping. However, we strive to impress our guests, and I'm sorry that we fell short. We appreciate your feedback and will use it to improve... More 

Texas
Level Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Great front desk staff. Rooms not ready at check-in.Horrible sheets-felt like sandpaper. Loose tiles in the bathroom which caused the potty to rock. Bathroom needs a serious update. Air conditioning unit struggled with heat and humidity. Walls are so thin. We didn't sleep because the people above us decided not to sleep. I literally hated this hotel. I dread the... More 

Was this review helpful? Yes 1
TMIHospitality, Manager at Fairfield Inn & Suites Abilene, responded to this review

Dear TexasRoadtripmom, Thank you for your comments regarding your recent stay at the Fairfield Inn & Suites Abilene. I'm pleased to hear that you enjoyed our front desk staff. However, I'm sorry for the other problems that you experienced. We strive to impress our guests, and it's clear that we fell short. Your comments have been shared with my maintenance... More 

Austin, Texas
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I am a platinum elite member, so I have stayed in a lot of Marriotts on business, and I must say this one is a disappointment. The room itself was ok, but the bathroom was horrible. It appeared as though they remodeled a while back, but left the bathroom the same. Also, there were two pieces of sharp plastic protruding... More 

Was this review helpful? Yes 1
TMIHospitality, Manager at Fairfield Inn & Suites Abilene, responded to this review

Dear Ctreat17, Thank you for reviewing the Fairfield Inn & Suites Abilene. I'm very sorry that our hotel did not meet your expectations. I wish we had been notified of the issues you had so we could have addressed them. Would it be possible for you to contact me as I'd like to make sure that the bed issue is... More 

San Angelo, Texas
Level Contributor
6 reviews
5 of 5 stars Reviewed 4 weeks ago

The location was perfect because we had a jiu jitsu competition the following day and needed to be there early for registration..this place is very easy to find and not even 5 minutes away from the arena. Upon check in the GSA didn't ask for my payment because she didn't know how to post it...no big deal but wanted to... More 

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Kilwinning, United Kingdom
Level Contributor
200 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed June 26, 2015

Super large room with everything needed for a couple of night's stay. Clean and comfortable with plenty of towels, toiletries, etc. Worried about our room, 208, being next to the elevator but didn't hear any noise from it at all. Didn't have much natural light in room as window seemed to be placed behind entrance roof peak. No view anyway... More 

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London, United Kingdom
Level Contributor
170 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 stars Reviewed June 23, 2015

We encountered friendly staff, a modern clean comfortable room, with a good bed, powerful water pressure and a plentiful breakfast. It was in a convenient location, near the Mall of Abilene. We were quite pleased with the whole hotel.

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Texas
Level Contributor
144 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
4 of 5 stars Reviewed June 21, 2015

We had a very pleasant experience at this hotel! The staff is excellent! I don't think I've ever stayed at a place where the employees seemed so genuinely happy and they all went out of their way to meet our every need. We stayed in the executive king suite on the 2nd floor. We were right by the elevator but... More 

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Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 17, 2015

Great customer service, the staff was nice, very responsive and housekeeping, although they seemed overworked there were extremely nice. They did their best to clean what they could clean, but this is an older hotel with outdated amenities.

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TMIHospitality, Manager at Fairfield Inn & Suites Abilene, responded to this review

Dear Mechele W, Thank you for your review of the Fairfield Inn & Suites Abilene. I'm pleased to hear that our service exceeded your expectations. I do apologize if any area of our hotel did not meet your expectations. We take pride in delivering an exceptional experience to our guests. We hope to have another chance to host you again... More 

Vancouver, Washington
Level Contributor
179 reviews
135 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
5 of 5 stars Reviewed April 23, 2015

Thank you, lovely LeAnna for the very special room you provided us (Executive King suite) as well as your wonderful Southern charm. A Fairfield Inn & Suites was a first for us, just recently trying out the whole Marriott chain. The bathroom was a nice size, the windows opened and there was a sitting area with sofa and easy chair.... More 

Was this review helpful? Yes
TMIHospitality, Manager at Fairfield Inn & Suites Abilene, responded to this review

Dear MMPJMH, Thank you so much for taking the time to rate the Fairfield Inn & Suites Abilene. I am very happy to hear that Leanna and Gabe took good care of you. I will be sure to share your kind words with the staff as they can be truly motivational for a team that truly strives to provide the... More 

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