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Hampton Inn Abilene

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3917 Ridgemont Drive, Abilene, TX 79606
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Hampton Inn Abilene
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Hampton Inn Abilene
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164 reviews from our community

Traveler rating
    80
    52
    21
    7
    4
See reviews for
62
25
11
60
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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Canton, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 days ago NEW

This is not their best hotel; cramped front lobby; cramped breakfast area; breakfast area not attended well; had several empty items, filled them grudgingly; breakfast attendant never interacted with patrons; good location by the mall, clean and comfortable; but there are other options you may want to try; we usually stay at Hampton Inns, but will try something else in... More 

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TMIHospitality, Manager at Hampton Inn Abilene, responded to this review

Dear Glenn G, Thank you for taking the time to review your recent stay at the Hampton Inn Abilene. We strive to impress our guests, and I'm sorry to hear we came up short. I have shared your comments with my staff to ensure other guests do not feel the same way. I hope that you will allow us a... More 

TX
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

This is an older Hampton Inn that has undergone some improvements over the years. However, it is still a mediocre Hampton as Hampton's go. Rooms are average with somewhat noisy A/C units in the window/room. Breakfast is on the low-quality end of Hampton Inn breakfasts - which seems to vary between Hampton Inns. Hotel is clean and bed was comfortable.

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TMIHospitality, Manager at Hampton Inn Abilene, responded to this review

Dear TDaddy4457, Thank you for reviewing the Hampton Inn Abilene. I'm glad you found our hotel to be clean and your bed was comfortable. As it is always our goal to provide guests with an exceptional experience, I'm sorry to read that we came up short. I have shared your comments with my staff to ensure any deficiencies are corrected.... More 

Harker Heights, Texas, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

A great place to stay! We were in town for the air show at Dyess AFB and returned to the Hampton Inn and were not disappointed. Breakfast was nice, coffee was hot. I enjoyed working out in the fitness center.

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Carroll
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Parking lot is small - even more so because several guests occupied multiple spots with their trailers. Property is on a very busy street. There were loud cars, trucks and motorcycles all hours of the day. Staff was helpful. I thought my reservation was for two nights, but when I saw my bill under the door the first morning, I... More 

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Brownwood, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Thank you for the Great Room and Customer Service while my Sis and I stayed at your Hotel. The room was in very good condition, very clean and comfortable. We enjoyed the coffee service and the breakfast was super as always! Awesome!!!

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Peoria, Illinois, USA
2 reviews
5 of 5 stars Reviewed 3 weeks ago

This hotel has an indoor pool. The rooms are nice and the beds are very comfortable. It is located near shopping and restaurants in the middle of a retail area. It is clustered with other hotels so parking can be crowded. One way access road to main freeway so you need to use some streets around the hotel to get... More 

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1 review
1 of 5 stars Reviewed 3 weeks ago

Will not honor cancellations in any circumstances regardless of prior notice. No amount of reasoning will work. Rules are rules, I was told. Why send a customer away never to return is beyond comprehension. Buyer beware!

Review collected in partnership with Hampton

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TMIHospitality, Manager at Hampton Inn Abilene, responded to this review

Dear Philipwf, Thank you for taking the time to review your experience. I'm very sorry for the difficulties you had in trying to cancel your reservation. Unfortunately, you booked through Hilton's Advanced Purchase program, which states that the rate is non-refundable. I'm truly sorry that this has left a negative impression of our company on you. There is nothing that... More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

One star due to no running water. The first morning we had such low water pressure we couldn't run the shower or flush a toilet. The second morning we had no running water. Everything else was great, but will think twice before staying here again for this price.

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TMIHospitality, Manager at Hampton Inn Abilene, responded to this review

Dear Kidd27, Thank you for reviewing your stay at the Hampton Inn Abilene. Please accept my sincerest apologies for the problems you experienced with your water pressure. We are currently waiting to hear back from the city to find out what the issue may be. I'm so sorry that this negatively impacted your experience. I hope that we will have... More 

Canyon Lake, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Booked stay for a later date but had to change when an emergency came up. Staff at Hampton Inn was able to accommodate me and my family immediately. Not sure if HHonors helped with the change but was grateful for immediate assistance.

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California
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 14, 2015

A good location--easy access to the major highways and good walking access to numerous restaurants, both chains and very good local eateries. Comfortable room with everything to make work easy--a dozen outlets for connecting and charging everything, reliable and easy internet access, and a chair that raises high enough to make typing easy. That's rare; almost everywhere else I end... More 

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