Nice new hotel. Looked clean. Staff was very friendly. but we were awoke in the mid night hours with bugs all over us and our children. These little beatle like flat reddish brown blood suckers were everywere! They dont move very quickly but we sure did! From now on we will always check under the sheets for tell-tell "matress freckles"... more

I stayed at this hotel May 8-10. I was very impressed with guest services and the attention to the needs of the guest. However, the hotel is very old and in need of upgrades. It rained heavily during our first night. We awoke to find our ceiling leaking. The guest services representative quickly moved up to a nearby room and... more

Stayed at this hotel for one evening while in Nashville to participate in the 2009 Country Music Marathon. The staff was very friendly and helpful. Hotel is close to shopping and eating establishments. The hotel was very comfortable and clean. A little train noise but not that bad that we didn't sleep. The beds and matresses do need to be... more

We were travelling during fall break with our 3 children late at night on our way back to Ohio. We checked in around 8 pm and were very hungry. The resaruant staff made sure that we had a table ready for us when we came down from getting our stuff into our room, and the bellhop Colby helped us move... more

Guaranteed two rooms for late arrival. Upon arrival about 2:00 a.m., we were informed we could not check in as the desk clerk was performing an audit. We had six people, including three children and two handicapped adults. After waiting in the lobby for nearly an hour, we were allowed to check in. The rooms we had reserved had been... more

I was in Nashville for business and have stayed at other hotels in the area. I stayed at the Holiday Inn The Crossings before and the staff was great. So I came back to stay there again and to add to my Priorty Club points. I was surprised, not only had their recent renovation look very good, but the staff... more

We had a horrible experience at this Holiday Inn. About three hours after we had gone to bed (around midnight) I woke up to find bed bugs crawling everywhere on our beds! I started smashing them and blood went everywhere (they had been feasting on us as we slept). Once I saw the blood coming out of them I knew... more

Overall, the hotel is pretty decent. Above average cleanliness was what I really liked about it. There was some construction going on , but it really didn't affect us too much except for one of the elevators being down. It's in a great location also. Plenty of selection for shopping and dining. The restaurant inside the hotel had friendly service... more

This is a good Holiday Inn. Nice building and rooms in decent shape. Check in was quick and friendly. I believe they are in the process of refurbishing all of the rooms, the room I stayed in had not been refurbished yet and was still in decent shape. Two Queen Beds (fairly comfortable, good pillows), Table with two chairs, refrigerator... more