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Courtyard by Marriott Knoxville Airport Alcoa

3.0 of 5 141 Furrow Way, Alcoa, TN 37701
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Certificate of Excellence 2014
Courtyard by Marriott Knoxville Airport Alcoa
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Courtyard by Marriott Knoxville Airport Alcoa
Courtyard by Marriott Knoxville Airport Alcoa
Courtyard by Marriott Knoxville Airport Alcoa
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123 reviews from our community

Traveler rating
    58
    43
    11
    6
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Detroit, Michigan
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

I've stayed at a few hotels in the area and this one is good as well. Friendly employees, clean room, and decent facilities. The lobby area is great for grabbing a drink or getting some work done and the exercise room was fine for a quick workout. Something I always find to be an added bonus. Would stay here again.

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Atlanta, Georgia
Top Contributor
183 reviews 183 reviews
24 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed 1 week ago

My wife's Dad lives in the area, and normally when we visit we stay at the HIE down the road. However, they recently eliminated their hot tub, and we used to really enjoy that feature, so we switch hotels.The downside to this Marriott is they don't offer a free hot breakfast like the HIE does. They do have a nice... More 

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Alexandra W, Front Office Manager at Courtyard by Marriott Knoxville Airport Alcoa, responded to this review

Thank you for your recent stay with us! I do apologize for the door issue you experienced while here, we will look into that immediately. Everyone should feel safe while being our guest! Here at the Courtyard we do offer breakfast to be included in your room rate, I am sorry if that option was not offered to you at... More 

Ooltewah, Tennessee
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were looking for a place to stay with our Marriott Rewards points for just one night. We spent the day in Pigeon Forge and were on our way back home in Chattanooga. This place was available for the points we had. I had read some mixed reviews but we had a way better experience than at another Marriott property... More 

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Alexandra W, Front Office Manager at Courtyard by Marriott Knoxville Airport Alcoa, responded to this review

Thank you so much for your recent visit with us and we are so pleased to hear that you enjoyed your stay! Your feedback will be shared with our associates to continue to inspire great customer service for our guests. More 

Maryville, Tennessee, United States
1 review
5 of 5 stars Reviewed December 14, 2014

This is a very nice place to stay. We had very clean rooms and close to the airport, was very convenient.Also our housekeeper Millie, was very nice in giving directions and her suggestions on local sites to see . I would stay here again.

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Rising Sun, Maryland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 9, 2014

This hotel is so convenient to the airport and all the general activity in Alcoa and Maryville. Convenient even to downtown Knoxville and the mountains. I've stayed here multiple times in the past few months for business and the people have been wonderful. Candace M in the bistro is especially phenomenal. Always a smile and remembers my breakfast order even... More 

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Alexandra W, Front Office Manager at Courtyard by Marriott Knoxville Airport Alcoa, responded to this review

Thank you so much for your recent stay with us! We are so delighted to hear that you enjoy our property and especially our Bistro! We do our best to anticipate your needs and I am very happy that Candice and our Bistro staff make your mornings easier! We hope to see you again soon! More 

Senior Contributor
29 reviews 29 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 9, 2014

This courtyard is very nice and new. Very nicely decorated rooms with large flat screen TVs, comfortable beds, nice common area in lobby, free WiFi, and 5 minute shuttle ride to airport. Place to stay for early flights. Airport has Ruby Tuesdays and Starbucks.

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Alexandra W, Front Office Manager at Courtyard by Marriott Knoxville Airport Alcoa, responded to this review

Thank you very much for your review! We do pride ourselves on being clean and comfortable for all of our guests. We hope that you continue to stay with us on your travels to the Knoxville/Maryville area! More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 1, 2014

My husband and I was visiting the area with our family. It was around 12 midnight when we checked in, and the desk clerk was a tall man. He was very rude checking us in, and made rude jokes because of a discout that we forgot to bring. I worked in customer services before, and when there is a problem,... More 

Was this review helpful? Yes 1
Alexandra W, Front Office Manager at Courtyard by Marriott Knoxville Airport Alcoa, responded to this review

Thank you, Kina for letting us know about your recent stay. I do apologize for the way everything was handled during your visit. Your room was booked at a steep discount and does require an official form for that discount to apply, which we did not receive. We make an authorization charge at the time of check-in for all guests,... More 

Top Contributor
105 reviews 105 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed November 5, 2014

We arrived late and were staying at this place. There was no exterior lighting to help find it. It sits off the highway a little and is in a very dark area. We actually drove past it the first time. The room showed signs of wear and tear on the walls. Next to where the shower curtain rod attaches to... More 

Was this review helpful? Yes 1
Alexandra W, Front Office Manager at Courtyard by Marriott Knoxville Airport Alcoa, responded to this review

Thank you for taking the time to review our hotel. I am very disappointed that you did not enjoy your stay. We are currenlty in the midst of a new renovation but that does not excuse the state of your room. Any additional information as to why your stay was unpleasant is welcome if you'd like to contact me at... More 

MOSCOW
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 4, 2014

I was arriving at 11PM and rather than drive an hour to my destination I decided to stay here in advance of my departure to make it easy. Front desk did not acknowledge my lifetime platinum status or offer bonus, greeting or gift. Had to go back to the front desk because I couldn't get the key to work... guy... More 

Was this review helpful? Yes 1
Raleigh, North Carolina
1 review
4 of 5 stars Reviewed October 27, 2014

I stay here for business, and it's a great place for a short stay. I like the Bistro, especially the personal TVs in the booths. Hollie T., the bartender, is fantastic! Very personable and helpful. Only problem is Hwy. 129; it's notoriously difficult to get on and off because there are no stoplights and heavy traffic.

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Additional Information about Courtyard by Marriott Knoxville Airport Alcoa

Address: 141 Furrow Way, Alcoa, TN 37701
Location: United States > Tennessee > Alcoa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Knoxville Airport Alcoa 3*
Number of rooms: 95
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Also Known As:
Courtyard By Marriott Knoxville Airport Alcoa Hotel Alcoa
Courtyard Alcoa
Alcoa Marriott
Alcoa Courtyard

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