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Courtyard by Marriott Knoxville Airport Alcoa

3.0 of 5 141 Furrow Way, Alcoa, TN 37701
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Certificate of Excellence 2014
Courtyard by Marriott Knoxville Airport Alcoa
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Courtyard by Marriott Knoxville Airport Alcoa
Courtyard by Marriott Knoxville Airport Alcoa
Courtyard by Marriott Knoxville Airport Alcoa
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120 reviews from our community

Traveler rating
    58
    41
    10
    6
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Maryville, Tennessee, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

This is a very nice place to stay. We had very clean rooms and close to the airport, was very convenient.Also our housekeeper Millie, was very nice in giving directions and her suggestions on local sites to see . I would stay here again.

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Rising Sun, Maryland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is so convenient to the airport and all the general activity in Alcoa and Maryville. Convenient even to downtown Knoxville and the mountains. I've stayed here multiple times in the past few months for business and the people have been wonderful. Candace M in the bistro is especially phenomenal. Always a smile and remembers my breakfast order even... More 

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Alexandra W, Front Office Manager at Courtyard by Marriott Knoxville Airport Alcoa, responded to this review

Thank you so much for your recent stay with us! We are so delighted to hear that you enjoy our property and especially our Bistro! We do our best to anticipate your needs and I am very happy that Candice and our Bistro staff make your mornings easier! We hope to see you again soon! More 

Senior Contributor
27 reviews 27 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This courtyard is very nice and new. Very nicely decorated rooms with large flat screen TVs, comfortable beds, nice common area in lobby, free WiFi, and 5 minute shuttle ride to airport. Place to stay for early flights. Airport has Ruby Tuesdays and Starbucks.

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Alexandra W, Front Office Manager at Courtyard by Marriott Knoxville Airport Alcoa, responded to this review

Thank you very much for your review! We do pride ourselves on being clean and comfortable for all of our guests. We hope that you continue to stay with us on your travels to the Knoxville/Maryville area! More 

1 review
1 of 5 stars Reviewed 2 weeks ago

My husband and I was visiting the area with our family. It was around 12 midnight when we checked in, and the desk clerk was a tall man. He was very rude checking us in, and made rude jokes because of a discout that we forgot to bring. I worked in customer services before, and when there is a problem,... More 

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Alexandra W, Front Office Manager at Courtyard by Marriott Knoxville Airport Alcoa, responded to this review

Thank you, Kina for letting us know about your recent stay. I do apologize for the way everything was handled during your visit. Your room was booked at a steep discount and does require an official form for that discount to apply, which we did not receive. We make an authorization charge at the time of check-in for all guests,... More 

Top Contributor
86 reviews 86 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed November 5, 2014

We arrived late and were staying at this place. There was no exterior lighting to help find it. It sits off the highway a little and is in a very dark area. We actually drove past it the first time. The room showed signs of wear and tear on the walls. Next to where the shower curtain rod attaches to... More 

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Alexandra W, Front Office Manager at Courtyard by Marriott Knoxville Airport Alcoa, responded to this review

Thank you for taking the time to review our hotel. I am very disappointed that you did not enjoy your stay. We are currenlty in the midst of a new renovation but that does not excuse the state of your room. Any additional information as to why your stay was unpleasant is welcome if you'd like to contact me at... More 

MOSCOW
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 4, 2014

I was arriving at 11PM and rather than drive an hour to my destination I decided to stay here in advance of my departure to make it easy. Front desk did not acknowledge my lifetime platinum status or offer bonus, greeting or gift. Had to go back to the front desk because I couldn't get the key to work... guy... More 

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Raleigh, North Carolina
1 review
4 of 5 stars Reviewed October 27, 2014

I stay here for business, and it's a great place for a short stay. I like the Bistro, especially the personal TVs in the booths. Hollie T., the bartender, is fantastic! Very personable and helpful. Only problem is Hwy. 129; it's notoriously difficult to get on and off because there are no stoplights and heavy traffic.

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Coral Springs, FL
Contributor
15 reviews 15 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed October 22, 2014

Stayed one night on a business trip. As a Marriott Platinum member, I see the spectrum of hotel properties. Although this is one of their more up to date locations, I found my bathroom floor dirty and in need of a deep cleaning. Same thing for the carpets, hallways and even the elevator. Very disappointed and not at all up... More 

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Alexandra W, Front Office Manager at Courtyard by Marriott Knoxville Airport Alcoa, responded to this review

Thank you for taking the time to let us know how your stay was. I am very sorry to hear that the state of your room was unsatisfactory, we do pride ourselves on our wonderful housekeeping staff and to have a mediocre room is not something that we like to hear. Please feel free to contact me at the Courtyard... More 

Iowa
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 20, 2014

Stayed four nights on business. Try and get a room that doesn’t face the highway and the airport, as the rotating airport beacon will flash across the window all night. Entrance and exit of the hotel is always a challenge, since it is on Alcoa Highway (of death). Non-stop traffic during the times you really care about. Don’t even think... More 

Was this review helpful? Yes
Alexandra W, Front Office Manager at Courtyard by Marriott Knoxville Airport Alcoa, responded to this review

Thank you for taking the time to let us know how your time with us was, we greatly appreciate you taking the time out of your day. I am happy to hear that you had a pleasant stay. Our Bistro is the new concept for the the Courtyard Brand for breakfast and dinner, everything is made fresh to order with... More 

Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 17, 2014

We just ended our 3-night stay at the Courtyard in Alcoa. I love this hotel! Our room was impeccably clean -- it was cleaner than most 4-star hotels. The room felt larger than normal even though it really wasn't. The beds and pillows were comfortable. The AC worked very well. The desk had wheels so it could be used as... More 

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Additional Information about Courtyard by Marriott Knoxville Airport Alcoa

Address: 141 Furrow Way, Alcoa, TN 37701
Location: United States > Tennessee > Alcoa
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Knoxville Airport Alcoa 3*
Number of rooms: 95
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Also Known As:
Courtyard By Marriott Knoxville Airport Alcoa Hotel Alcoa
Courtyard Alcoa
Alcoa Marriott
Alcoa Courtyard

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