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Country Inn & Suites, Knoxville Airport

2.5 of 5 162 Cusick Road, Alcoa, TN 37701
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Certificate of Excellence 2014
Country Inn & Suites, Knoxville Airport
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Country Inn & Suites, Knoxville Airport
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114 reviews from our community

Traveler rating
    52
    20
    22
    13
    7
See reviews for
39
28
11
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (114)
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    (16)
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Boston
Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I went to Tennessee for the weekend and stayed at the Big Moose Lodge up in the Smokey Mountains, and was supposed to come home on Sunday night. My plans were delayed because of the storm in Boston and then the ice storm in Tennessee. I ended up staying here for two nights. For the price the hotel is great,... More 

Was this review helpful? Yes
Bill B, Front Office Manager at Country Inn & Suites, Knoxville Airport, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay! Thank you for the comments about our staff I will be sure to share your comments with them. We hope to see you again when you are back in the area and hopefully under better... More 

St. Petersburg, Florida
Top Contributor
189 reviews 189 reviews
42 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is just an average Country Inn, compared to others. Room was a bit smaller that some others. Bathroom a bit more outdated. Very close to airport. So close I couldn't go outside due to jet fuel fumes. There for 3 nights, biscuts and gravy every breakfast. Gravy was just white water, sadly. Ended up doing McD's breakfast the 3rd... More 

Was this review helpful? Yes
Bill B, Front Office Manager at Country Inn & Suites, Knoxville Airport, responded to this review

Thank you for taking the time to submit a review of your recent stay. We apologize you found our property to be a little more outdated than other Country Inn & Suites. We are in the process of a complete renovation, which we are excited about! We hope on your next visit we can meet or exceed your expectations. -... More 

Atlanta
Contributor
14 reviews 14 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 6, 2015

Room was clean and odor free. Lots of channels on the TV, good wi-fi reception. Breakfast was minimal but adequate. They did run out of coffee before the breakfast time was done on one out of our 4 mornings. The indoor pool is not heated, so we did not use it. The spa was warm but the seats were rough.... More 

Was this review helpful? Yes
Bill B, Front Office Manager at Country Inn & Suites, Knoxville Airport, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay. -Bill Bailey More 

Mobile, United States
1 review
3 of 5 stars Reviewed December 16, 2014

Only handicap room was king bed only. There were no double bed rooms with handicap accessible baths. Had to go to room on 2nd floor to take bath since our room did not have a roll in shower. Carpet looked old & dirty. Employees were friendly & tried to help as best they could. Checkout was little slow since desk... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Bill B, Front Office Manager at Country Inn & Suites, Knoxville Airport, responded to this review

Thank you for taking the time to submit a review of the Country Inn & Suites, Knoxville Airport. We routinely shampoo the guest rooms carpets and common areas of the hotel. I aplogize you found the carpet to be not as clean as you would have expected. Thank you for bringing this to our attention so we can follow up... More 

Knoxville, United States
1 review
1 of 5 stars Reviewed November 11, 2014

Rooms were poorly maintained and not well appointed. Looked to be updated but sometime well in the past. Lounge chair was stained with something undetermined. One of the two beds actually had crumbs or debris from food items on the bedspread and evidence of someone having been in or very near the pillows as there were eyelashes and or hair... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Bill B, Front Office Manager at Country Inn & Suites, Knoxville Airport, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. Please reach out to any of our employees directly should you have any concerns during or... More 

Ocala, Florida
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 28, 2014

Helpfull staff, clean and well appointed rooms. Reasonable rates and close to everything. Walking distance restaurants,and coffee shop. The area is prime motorcycle riding area, Tail of the Dragon, Devils Triangle, and Cherahola Skyway to name a few. Well lighted, safe bike parking.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Bill B, Front Office Manager at Country Inn & Suites, Knoxville Airport, responded to this review

Thank you for taking the time to submit a review of the Country Inn & Suites, Knoxville Airport. We are thrilled to read you had an enjoyable expierence and our location was convenient to your motorcycle riding destinations. We look forward to seeing you again when you are back in the area. -Bill Bailey More 

1 review
3 of 5 stars Reviewed October 19, 2014

average for hotel stay. Compared to Staybridge chain not as good amenities. The hot tub needed to be redone into a larger one with better placed jets. The lip on the hot tub edge hurt the neck. Breakfast could have had more eggs other than just boiled ones. Plus more fruit instead of apples. It did not open until 7... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Bill B, Front Office Manager at Country Inn & Suites, Knoxville Airport, responded to this review

Thank you for taking the time to share your comments about your recent stay. We appreciate the feedback and will use it to fine tune our operations in hopes in the future we can exceed your expectations. -Bill Bailey More 

Alcoa, TN, United States
1 review
4 of 5 stars Reviewed September 25, 2014

I have stayed at this hotel many times when visiting my family in Maryville,TN. It is a very good value for the price. The staff is extremely friendly, the rooms are well equipped, and always very clean. The indoor pool is nice, and the breakfast is very good.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Bill B, Front Office Manager at Country Inn & Suites, Knoxville Airport, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We appreciate your continued loyalty over the years. We look forward to seeing you again when you are back in the area to visit your family. Bill Bailey More 

Orlando
Contributor
12 reviews 12 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 16, 2014

Great room, free shuttle to Knoxville airport and a Ruby Tuesdays to walk to for dinner. They also, had a nice breakfast buffet, pool and Jacuzzi. Great local, nice clean quiet rooms. Fridge, microwave & WIFI.

Was this review helpful? Yes
Bill B, Front Office Manager at Country Inn & Suites, Knoxville Airport, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. More 

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Additional Information about Country Inn & Suites, Knoxville Airport

Address: 162 Cusick Road, Alcoa, TN 37701
Phone Number:
Location: United States > Tennessee > Alcoa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites, Knoxville Airport 2.5*
Number of rooms: 62
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Also Known As:
Country Inn & Suites, Knoxville Airport Hotel Alcoa
Country Inn And Suites, Knoxville Airport
Country Inn Alcoa
Alcoa Country Inn

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