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Country Inn & Suites By Carlson, Knoxville Airport

#7 of 16 Hotels in Alcoa
Certificate of Excellence
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162 Cusick Road, Alcoa, TN 37701
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Country Inn & Suites By Carlson, Knoxville Airport
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143 Reviews from our TripAdvisor Community

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Traveler rating
    63
    28
    28
    17
    7
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33
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28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (143)
  • Mar-May only
    (34)
  • Jun-Aug only
    (52)
  • Sep-Nov only
    (36)
  • Dec-Feb only
    (21)
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St. Petersburg, Florida
Level Contributor
220 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I was here by myself in Feb and the place is still good. However, I discovered that it does not have any suites when I came back with my kids. It was explained to me that they took the property over from another brand which is why it is smaller. Just an FYI if you are looking for the bump... More 

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Dirtier than any other Country Inn I've been to. People were nice and location worked for us. Pool was dirty and whirlpool so much so it was unusable to us.Breakfast just ok. The hall and elevator had very bad odors...

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

The bed was comfortable & the comforter was very nice. The room had a musky smell when we first got there but it started going away once we got the air on. Pool & spa area were very nice. The front desk manager was really great and helpful his name was Bill. It was so nice I wanted to stay... More 

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Bill B, General Manager at Country Inn & Suites By Carlson, Knoxville Airport, responded to this review

Thank you for taking the time to submit a review. We are delighted to read that you had an enjoyable stay. We hope to see you again while in the Alcoa area. -Bill Bailey More 

Fletcher, North Carolina
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This location is amazing because of all the amenities around including the airport, the shopping, eating and accessibility to highways. The customer service was above and beyond when we stayed there this visit. The front desk clerk went to get us ice from another hotel because the ice machine was broken. This was later in the evening so she had... More 

Was this review helpful? Yes
Bill B, General Manager at Country Inn & Suites By Carlson, Knoxville Airport, responded to this review

Thank you for the great review! I will share your comments with the staff member who went above and beyond to provide great customer service. We strive to make our guests feel as comfortable as possible. We look forward to seeing you again when you are in the area. -Bill Bailey More 

Frisco, Texas
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 stars Reviewed June 13, 2015

Had an early morning flight, and needed a decent place to stay for one night. That wasn't crazy expensive($103) for being near the airport. The hotel was rather quiet considering the location. The room was clean, and fairly updated. Except for the chair that had what looked to be water stains on the fabric (ewww!) The breakfast left a lot... More 

Was this review helpful? Yes
Bill B, General Manager at Country Inn & Suites By Carlson, Knoxville Airport, responded to this review

Thank you for your feedback. I apologize for the water stain on the guest room chair and the "Be Our Guest" breakfast failed short to meet your expectations. We hpe to see you again when you are in the Alcoa area. -Bill Bailey More 

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