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Comfort Suites Airport

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140 Cusick Rd., Alcoa, TN 37701
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Comfort Suites Airport
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75 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Minneapolis, Minnesota
1 review
3 of 5 stars Reviewed 1 week ago

This hotel works--it provides lodging near the Knoxville airport, the price is reasonable, the rooms are clean (though-- one light was out and the TV did not work). However, the person staffing the front desk that Sunday evening was abrasive and condescending toward me, souring my last night in Tennessee and North Carolina. One example: When he told me my... More 

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Orchard Park NY
Level Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 3 weeks ago

To start I travel three weeks out of the month - 4 days at a time - on my own business meaning I book my own travel. I stayed here nearly three years ago and gave it an average rating so thought I would try it again as the location is great. Let's just start by staying I canceled my... More 

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Travelers are raving about these Alcoa hotels

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Nice. Liked the pool and breakfast. All was clean and comfortable. Convenient to lots of restaurants and the airport. Staff had the reservation ready to go when I got there. Had a room with a pullout couch. Had a bottom sheet and blanket but no top sheet or extra pillows.

Was this review helpful? Yes
Neil M, Manager at Comfort Suites Airport, responded to this review

Thank you so much for taking the time out to give your review! We are so pleased that our property worked for you. Please come visit us again soon and next time we will definitely have the sheets for you. More 

Virginia
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 26, 2015

Spent the night here last weekend with wife and kids. Hotel staff was friendly and responsive to our requests. The pull out sofa did not work but the staff was able to get a different pull out sofa in our room quickly. The only negative was the pool. As soon as the door was opened to the pool area you... More 

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Neil M, Manager at Comfort Suites Airport, responded to this review

Thank you for taking the time out to share your positive review. We apologize for the condition of the pool and will work on getting that fixed immediately. We hope that you return soon! More 

Beaver Creek, MN
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed March 19, 2015

I stayed in this hotel after arrival and before departure during the ice storm in February. They were very kind and on-time getting me to and from the airport. They will call a taxi if need be at their expense. Room was very clean and the air much better to breathe than others visited during the week. Continental breakfast provided... More 

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Neil M, Manager at Comfort Suites Airport, responded to this review

Thank you so much for taking the time out to share your positive review. We hope that you return soon! More 

Asheville, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 6, 2015

TV only had fussy b&w picture, telephone wasn't even connected...broken phone wire was on floor, roof leaked during rain flooding the bathroom floor, a couple lamps were burned out, breakfast was offered but looked so bad that we opted to go out to restaurant. When we went to front desk to complain there was no one to be found, so... More 

Was this review helpful? Yes 2
Neil M, Manager at Comfort Suites Airport, responded to this review

Thank you for sharing your review. Reviews like yours helps us grow. We have fixed the issues that you mentioned and hope that you can give us a second chance. More 

Morristown, Tennessee
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed February 23, 2015

I have stayed here before because it is close to the airport and I park and get the shuttle to take me over to the airport. When I arrived to check in the front desk clerk said to me "You are not park and fly are you?" I replied I was. She the informed me I was supposed to pay... More 

Was this review helpful? Yes 1
Neil M, Manager at Comfort Suites Airport, responded to this review

Thank you sharing your review. It's yours reviews like yours that allows us to continue to grow. I sincerely apologize for the issues you have encountered and assure that it is not a good representation of what we want to provide our guests. Thank you for staying with us and we hope that you will give us a second chance. More 

Chattanooga, Tennessee
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed January 4, 2015

We were in town on business and the front desk upgraded us to whirlpool suites, which was a nice touch having to travel just before Christmas. The rooms were spacious and clean, and in addition to everything advertised being in the rooms, there was conditioner! Housekeeping did a great job during our 3 night stay, too. The breakfast was everything... More 

Was this review helpful? Yes 1
Neil M, Manager at Comfort Suites Airport, responded to this review

Thank you so much for taking the time out to share your positive experience at our property. We hope that you return soon. More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 15, 2014 via mobile

I came to comfort suites after having a bad experience at the days inn a few blocks away. I had been traveling for 7 hours and just wanted to sleep. I pulled into the parking lot waiting on getaroom.com to find me a different hotel. There was a man standing outside when I pulled up. I asked if he worked... More 

Was this review helpful? Yes 1
Neil M, Owner at Comfort Suites Airport, responded to this review

Thank you so much for taking the time to write a review for us. We are so glad that the room met your needs. Please return soon! More 

Franksville, Wisconsin
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 15, 2014

A one nighter here, late check in, but a great deal on a weeknight. Great for business traveler, plenty of amenities, VERY convenient to the airport (also I think they have a shuttle). My only negative to this was no French vanilla creamer.... Hey I'm kind of high maintenance! BUT even better... Starbucks is right next door. My king room... More 

Was this review helpful? Yes 1
Neil M, Manager at Comfort Suites Airport, responded to this review

Thank you so much for taking the time to write a review for us. We are so pleased that our property worked for you. Please return soon! More 

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