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All 16 Alcoa hotels

Comfort Suites Airport

2.0 of 5 Hotel   |   140 Cusick Rd., Alcoa, TN 37701
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57%
Ranked #10 of 16 Hotels in Alcoa
A recent review
5 of 5 stars reviewed 4 days ago
777safety Trenton
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64 reviews from our community

Traveler rating
    15
    21
    14
    9
    5
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20
16
3
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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English first
Trenton
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

After kayaking the Hiwassee river, I drove to this cool hotel for a good nights rest. The hotel was quiet, very clean and has a nice breakfast room with plenty of breakfast options. The room was very nice and clean with a comfortable couch. The bed had the nice pillow top mattress. There are sinks in both the bathroom as... More

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flowery branch
Contributor
13 reviews 13 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We got an unbelievable rate for a king room with a sofa bed; however, the breakfast was not full of healthy choices. Had boxed doughnuts, ugh. Even though our room was very clean, due to the paper thin walls, we had a terrible nights sleep. The sofa bed was pretty torn up. There was only one guy who ran the... More

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Cottage Grove, Minnesota
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My husband and I were staying at this hotel for 2 nights as we were going to be riding our motorcycle in the mountains. This hotel is fairly close to where we would be riding. Robert at the front desk was awesome. i got the feeling this hotel was not fully staffed. Poor Robert seemed to be running his legs... More

Was this review helpful? Yes 1
Church Hill, Tennessee
1 review
2 of 5 stars Reviewed August 9, 2014

The woman at the front desk was very nice and professional. The room was clean and quiet, however when we walked downstairs to checkout the swimming pool and jacuzzi it was DISGUISTINGLY FILTHY!!! There was no way i would have gotten in that water .....i just dont understand why they cant clean it.....all it would take is some soap ..clorox... More

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Deerfield beach
1 review
4 of 5 stars Reviewed July 10, 2014 via mobile

Greeted by very friendly staff!! Everything was pre-paid at a great rate and there were no surprises or hassles with check-in or check-out. After a long day and flight we had a great night's sleep on a very cozy and comfortable bed and thankfully didn't even hear the airport noise!! Very spacious suites with fridge was a plus! Continental breakfast... More

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Neil M, Manager at Comfort Suites Airport, responded to this review

Thank you for taking the time to provide your review! We are so pleased that your stay was enjoyable and relaxing. We look forward to your next visit. More

Hampton
1 review
1 of 5 stars Reviewed July 4, 2014

There were bugs crawling around the pool and my room. My sheets and mattress pad had stains, a hair that was not mine or my husbands and bugs on them! I called the front desk and Jakie, the front desk clerk, said he could give us sheets but there where no extra mattress pads. (Why are there only just enough,... More

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Neil M, Manager at Comfort Suites Airport, responded to this review

Thank you for sharing your review. I sincerely apologize for the issues you have encountered and assure that it is not a good representation of what we want to provide our guests. Your incident has been taken very seriously by all of our staff. However, it should be noted that this is an isolated incident. Our guests, past and future,... More

Oneida, Tennessee
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 30, 2014

We had an early flight out of McGhee-Tyson. That, coupled with the fact that we live an hour north of Knoxville, led me to look for a room near the airport. We were going to be gone 9 days or so and when I saw that I could get a room at Comfort Suites Airport with parking for the duration... More

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Was this review helpful? Yes 2
Neil M, Manager at Comfort Suites Airport, responded to this review

Thank you for sharing your review. We are so pleased that our property worked for you. We hope that you return soon! More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 29, 2014

I love the customer service I always receive when I stay at the Alcoa, TN Comfort Suites. The owner Neil and his staff are very kind and hospitable. It is a convinent location. The rooms are spacious.

Was this review helpful? Yes 2
Neil M, Manager at Comfort Suites Airport, responded to this review

Thank you for taking the time to share your positive review! Our staff thanks you for recognizing their customer service. We are also pleased that the location was convenient and rooms were spacious for you. We hope you return soon! More

Celina, Tennessee
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 26, 2014

Staff was great. Also allowed us to park our car at the hotel for 10 days for only $25. A lot less expensive than airport parking, even when you add in the cost of the room for one night! The downside was old, slow computers, if you are looking for Internet connectivity. Areas of the hotel could use a paint... More

Was this review helpful? Yes 1
Neil M, Manager at Comfort Suites Airport, responded to this review

Thank you for sharing your review. Our staff thanks you for recognizing their customer service. We have relayed your comment about the Internet and paint touchup to the proper team members and are working on addressing these issues. We are so pleased that your stay was convenient and comfortable, and we hope you return soon! More

Auburn, AL
Top Contributor
178 reviews 178 reviews
37 hotel reviews
113 helpful votes 113 helpful votes
2 of 5 stars Reviewed June 17, 2014

When you read "Comfort Suites", you anticipate a fairly decent hotel, but not this one. From semi-surly night clerk to the 2 doors that don;t function because management has chosen not to fix the electronic key door (instead put a sign up - and one door added a sign since last visit). Luggage dolly had a flat tire. Our room... More

Was this review helpful? Yes 1
Neil M, Manager at Comfort Suites Airport, responded to this review

Thank you for sharing your review. Its reviews like yours that will allow us to continue to grow. If you have any further concern or questions, please feel free contact us at 865-984-9840. We are working on fixing the key door and have fixed the luggage dolly. We have also relayed the additional items mentioned in your review to the... More

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Additional Information about Comfort Suites Airport

Address: 140 Cusick Rd., Alcoa, TN 37701
Phone Number:
Location: United States > Tennessee > Alcoa
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Suites Airport 2*
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Also Known As:
Comfort Suites Alcoa
Alcoa Comfort Suites

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