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All 16 Alcoa hotels

Comfort Suites Airport

2.0 of 5 Hotel   |   140 Cusick Rd., Alcoa, TN 37701
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60%
Ranked #10 of 16 hotels in Alcoa
A recent review
4 of 5 stars reviewed 2 weeks ago
Jencap13 Deerfield beach
  • Overview
  • Reviews (60)
  • Photos (22)
  • Amenities
  • Q&A
  • Room tips (10)
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60 people have reviewed this hotel

Traveler rating
    14
    21
    12
    8
    5
See reviews for
19
14
2
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Deerfield beach
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Greeted by very friendly staff!! Everything was pre-paid at a great rate and there were no surprises or hassles with check-in or check-out. After a long day and flight we had a great night's sleep on a very cozy and comfortable bed and thankfully didn't even hear the airport noise!! Very spacious suites with fridge was a plus! Continental breakfast... More

Was this review helpful? Yes
Neil M, Manager at Comfort Suites Airport, responded to this review

Thank you for taking the time to provide your review! We are so pleased that your stay was enjoyable and relaxing. We look forward to your next visit. More

Hampton
1 review
1 of 5 stars Reviewed 3 weeks ago

There were bugs crawling around the pool and my room. My sheets and mattress pad had stains, a hair that was not mine or my husbands and bugs on them! I called the front desk and Jakie, the front desk clerk, said he could give us sheets but there where no extra mattress pads. (Why are there only just enough,... More

Was this review helpful? Yes
Neil M, Manager at Comfort Suites Airport, responded to this review

Thank you for sharing your review. I sincerely apologize for the issues you have encountered and assure that it is not a good representation of what we want to provide our guests. Your incident has been taken very seriously by all of our staff. However, it should be noted that this is an isolated incident. Our guests, past and future,... More

Oneida, Tennessee
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had an early flight out of McGhee-Tyson. That, coupled with the fact that we live an hour north of Knoxville, led me to look for a room near the airport. We were going to be gone 9 days or so and when I saw that I could get a room at Comfort Suites Airport with parking for the duration... More

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Neil M, Manager at Comfort Suites Airport, responded to this review

Thank you for sharing your review. We are so pleased that our property worked for you. We hope that you return soon! More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I love the customer service I always receive when I stay at the Alcoa, TN Comfort Suites. The owner Neil and his staff are very kind and hospitable. It is a convinent location. The rooms are spacious.

Was this review helpful? Yes 1
Neil M, Manager at Comfort Suites Airport, responded to this review

Thank you for taking the time to share your positive review! Our staff thanks you for recognizing their customer service. We are also pleased that the location was convenient and rooms were spacious for you. We hope you return soon! More

Celina, Tennessee
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Staff was great. Also allowed us to park our car at the hotel for 10 days for only $25. A lot less expensive than airport parking, even when you add in the cost of the room for one night! The downside was old, slow computers, if you are looking for Internet connectivity. Areas of the hotel could use a paint... More

Was this review helpful? Yes 1
Neil M, Manager at Comfort Suites Airport, responded to this review

Thank you for sharing your review. Our staff thanks you for recognizing their customer service. We have relayed your comment about the Internet and paint touchup to the proper team members and are working on addressing these issues. We are so pleased that your stay was convenient and comfortable, and we hope you return soon! More

Auburn, AL
Top Contributor
163 reviews 163 reviews
36 hotel reviews
103 helpful votes 103 helpful votes
2 of 5 stars Reviewed June 17, 2014

When you read "Comfort Suites", you anticipate a fairly decent hotel, but not this one. From semi-surly night clerk to the 2 doors that don;t function because management has chosen not to fix the electronic key door (instead put a sign up - and one door added a sign since last visit). Luggage dolly had a flat tire. Our room... More

Was this review helpful? Yes 1
Neil M, Manager at Comfort Suites Airport, responded to this review

Thank you for sharing your review. Its reviews like yours that will allow us to continue to grow. If you have any further concern or questions, please feel free contact us at 865-984-9840. We are working on fixing the key door and have fixed the luggage dolly. We have also relayed the additional items mentioned in your review to the... More

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 28, 2014 via mobile

The staff was friendly and very nice. The hotel was clean. However, up entering the room, there was something 'wrong' with the walls. It was as if they had been painted but dark spots possible moisture stains/drips very evident. I almost feared something was wrong with my room (mold or moisture). The furniture is extremely dated. I would feel confident... More

Was this review helpful? Yes 2
Neil M, Manager at Comfort Suites Airport, responded to this review

Thank you for sharing your review. Our staff thanks you for recognizing their customer service. We strive to receive 100% satisfaction from every guest and are disheartened to hear that we fell short with your stay. Its reviews like yours that will allow us to continue to grow. I have relayed your review to the proper team members to discuss... More

Jellico, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed May 13, 2014

We stayed here on May 8th and 9th 2014. We have always stayed at Choice Privilege properties because of the excellent service. We have stayed at this one several times when we needed to leave a car when we use the airport. On the night of the 9th, our truck and cargo trailer was stolen from their parking lot. The... More

Was this review helpful? Yes 3
Neil M, Manager at Comfort Suites Airport, responded to this review

I would like to extend our sincerest apology for your stolen truck. We did have security cameras in our parking lot and have been working with the Alcoa Police Department to find those behind the theft. We have been operating this property for 17 years and never have had a vehicle stolen before. Since we allow our customers to park... More

Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 28, 2014

We stayed for a night before an early morning flight. The hotel is in need of updating. Two lights in our room didn't work, one because it lacked a lightbulb. The iron was broken, hanging in pieces. The staff was friendly and helpful. Breakfast seemed OK, but we just grabbed a bit before it really opened as we headed to... More

Was this review helpful? Yes 1
Neil M, Manager at Comfort Suites Airport, responded to this review

Dear Steven, Thank you for sharing your review. We apologize for the missing light bulb and the broken iron. We will be sure to double-check the rooms so this does not occur again. Our staff thanks you for recognizing their welcoming customer service. We appreciate your review and hope to get a second chance to meet and exceed your expectations. More

Florida
Top Contributor
100 reviews 100 reviews
59 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed March 14, 2014

Very nice sized rooms, with lots of counter space. The wall covering in the bath was pealing in places. Were out of milk and apple juice at breakfast only had OJ find that unacceptable. Didn't use the pool or hot tub, they looked ok, nothing special. Problems with breakfast detracted from a decent stay otherwise.

Was this review helpful? Yes
Neil M, Manager at Comfort Suites Airport, responded to this review

Thank you for sharing your review. We strive to receive 100% satisfaction from every guest and are disheartened to hear that we fell short with your stay. Its reviews like yours that will allow us to continue to grow. I have relayed your review to the proper team members to discuss possible future renovations and will ensure that the breakfast... More

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Additional Information about Comfort Suites Airport

Address: 140 Cusick Rd., Alcoa, TN 37701
Phone Number:
Location: United States > Tennessee > Alcoa
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Suites Airport 2*
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Also Known As:
Comfort Suites Alcoa
Alcoa Comfort Suites

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Number of rooms
59

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