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MainStay Suites Alcoa Knoxville Airport

#4 of 16 Hotels in Alcoa
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361 Fountain View Circle, Alcoa, TN 37701
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1 room 1 adult
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MainStay Suites Alcoa Knoxville Airport
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129 Reviews from our TripAdvisor Community

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Level Contributor
63 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Nice rooms but on two occasions I was awoken by house keepers knocking at 9 30 even though checkout is noon. Good breakfast, but they seem to only make one batch of oatmeal and it runs out very fast! Don't expect to see it past 7am. Their once weekly free dinner also runs out extremely fast. WiFi requires constant logins... More 

Helpful?
Thank Penpen89
Sunnyvale, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The room we had constantly had bugs flying around, as well as moths. It just felt dirty. We killed about a dozen small bugs/moths over the course of two nights. In addition, the bathroom had dead bugs in it when we arrived, and more seemed to appear throughout the course of our stay. To top it off, the wireless internet... More 

Helpful?
Thank toulousifer
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to share with us your MainStay Suites experience on Trip Advisor. We appreciate your feedback and will use this as a tool and resource to make improvements for our future guests. Our number one priority is to accommodate our guests with exceptional customer service and to create a positive and pleasant experience for our... More 

Asheville, NC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

While working on a project at the Knoxville Airport, I have spent several months at the MainStay in Alcoa. Unlike most extended stays, there is a full breakfast served daily. It is the staff, however, that really sets this property apart. They are always friendly and helpful. The rooms are clean and comfortable, with a full kitchen. The location is... More 

Helpful?
Thank SilentBob34
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for sharing your experience at the MainStay Suites of Alcoa, Tennessee. We appreciate your time and your business! We are so pleased to hear that you have enjoyed your stay with us so far! From the great complimentary hot breakfast, kitchens in all our rooms and the wonderful people who make up the MainStay Team, everything we do... More 

Saint Louis, MO
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed October 3, 2015

Stayed for two nights while visiting the Marysville, TN area. Hotel staff was very friendly and helpful. Stayed in a two Queen room that had a full kitchen as well as a seating area with a pull out couch. The room was well maintained and clean. There is a Texas Roadhouse, O'Charleys and local Italian restaurant all within walking distance.... More 

Helpful?
Thank Recman
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to share your experience of the MainStay Suites in Alcoa, Tennessee. We appreciate your business We are very pleased to hear that you were able to enjoy a great team who enjoy helping others to their fullest! All of our suites, like yours, have kitchens that are perfect for either one night or an... More 

Jacksonville, Florida
2 reviews
4 of 5 stars Reviewed September 20, 2015

Room was nice, very impressed with the kitchen, clean, but the only problem I saw was the breakfast. Was there 30 minutes before closing and no waffle mix was out and waffle iron tuned off. No Danishes, milk was out. Just wished we had all the choices for breakfast.

Helpful?
Thank Brittany J
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to share your most recent experience at the MainStay Suites with other future guests. Your feedback is very important to us, and a great way for our hotel to continue to offer the highest level of guest satisfaction. We are very grateful to have had you as our guest, and we hope that when... More 

Gray Hawk
1 review
5 of 5 stars Reviewed September 13, 2015

We want pay special attention to Nick. We have stayed many times and this guy must never have a bad day. He is so kind and professional. Breakfast is always terrific. This is the only place we stay!!!

Review collected in partnership with this hotel

Helpful?
Thank 556danap
General M, Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to submit a review of your experience at the MainStay Suites in Alcoa. We appreciate your business. Our staff is one of the greatest teams when it comes to ensuring the customer experience is a fantastic one! We also have a wonderful complimentary hot breakfast which we are glad that you were able to... More 

Dubuque, Iowa
Level Contributor
97 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed August 26, 2015

The rooms are huge! Full kitchen including full size refrigerator and dishwasher. There is a bar to sit at that also doubles as a work desk. If in the area this would be my first choice for a room. It felt more like home than most hotel rooms.

Helpful?
Thank Mark G
General M, Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for submitting a review on TripAdvisor.com. We appreciate your time and business. We are so glad that you enjoyed your stay here at our hotel! It’s good to hear that you were able to appreciate our rooms, which all have full kitchens in them! We also have free wireless internet and a complimentary hot breakfast every morning too!... More 

park city UT
Level Contributor
157 reviews
142 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
3 of 5 stars Reviewed August 23, 2015

We stayed at the Mainstay in Knoxville for one night during a business trip. The staff at the hotel are wonderful and very helpful. For us the location was central to our meetings and had very easy access. Despite being a bit dated, the room was both large and comfortable, particularly the bed.

Helpful?
1 Thank expeditiondaddy
General M, Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for submitting a review on TripAdvisor.com. We appreciate your time and business. We have an excellent team at the MainStay Suites of Alcoa Tennessee, who always strive to excel at customer satisfaction. We have a wonderful location right in the middle of 3 wonderful restaurants that we are glad you enjoyed! Thank you again for your kind words... More 

Brazil, Indiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 16, 2015

We love staying here the price is good and I love the outdoor pool and the people that work here are all sooo nice ! We just wish they had queen beds in all the rooms or king size in the rooms with one bed with a little bit better mattresses !

Review collected in partnership with this hotel

Helpful?
Thank Sherrie F
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to submit a review of your recent stay at the Main Stay Suites in Alcoa, Tennessee. We appreciate your positive feedback and your business. We are pleased to hear that you enjoyed the outdoor pool and our excellent staff. Our staff is one of the best teams around, because they give wonderful customer service... More 

Maryville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 28, 2015

The staff was awesome was there for 2 days due to a train derailment everyone there maid sure that my family ways. Taking care of and were very friendly would stay here again rooms were clean and good rates

Helpful?
1 Thank Alfred H
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to share your positive experience on Trip Advisor for other future guests. The Mainstay Suites Team went above and beyond to ensure those that were displaced by the train derailment had a place to lay their heads. I am extremely proud of my team for being there for our community, and providing excellent customer... More 

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