A unexcepted stay at Christmas,turned out to be a pleasent surprise. The people at Main Stay gave great service. The Desk Clerk, Adam was so kind to me. The breakfast lady went out of her way in helping me making sure I had extra to eat because I had no car and it was Christmas. She gave me snacks from...
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I wanted to take a moment to say thank you for your recent comment on Trip Advisor regarding your unexpected stay at the MainStay Suites on Christmas. Traveling during the Holidays can have its challenges, and I am so glad we were here for you during your time of need. The staff of MainStay Suites really takes pride in delivering...
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I stayed the week before Christmas. Being away from home so close to the holidays is hard, but my experience was very heart waning. The service was beyond my expectations. The Breakfast Lady, Becky, was so delightful and showed the guest what Southern Hospitality is truly about. She made waffles with fresh fruit, cookies, and kept our coffee topped off....
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Thank you so much for taking time to share your recent experience with MainStay Suites on Trip Advisor. Our entire staff takes pride in our Southern Hospitality spirit and enjoys sharing this with our guests, especially Becky. We are so glad you were able to experience this first hand, and that you recommended us to so many other future guests....
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I have traveled from NY to TN and GA for the past two months. The first time I stayed here I was VERY impressed. When I found out I had to go to TN again I made sure to stay here. I will be back again in two days! Great place and very friendly staff, like home. I have never...
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We are honored that you chose to share your first review with the public about your great experience here at the MainStay Suites. I appreciate the kind words regarding our newly renovated hotel, staff, and of course our cleanliness. We really take pride in our cleanliness, and we are so glad you were able to experience how much time and...
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Excellent staff,great breakfast,clean rooms. Stayed for a month and had no complaints.
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Thank you for taking time to post a review on Trip Advisor. We appreciate the kind words and the thoughtfulness to share those words with other potential guest. We are very pleased that you had a great experience from the first day you arrived to the day you departed. We hope to have you back again soon.
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Being away from your family is extremely difficult. The management staff and all of the employees are very professional and makes being away from home, just a little easier.
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Thank you very much for writing about your positive experience at the MainStay Suites on Trip Advisor. Being away from your family is extremely difficult and I am so glad we were able to provide you a home away from home experience that made a positive impact on your recent stay. We look forward to your next trip to the...
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I highly recommend MainStay Suites Alcoa for any stay. Because of business reasons, I have stayed here for a number of weeks. The cleanliness and hospitality has made it so much easier being away from home. The staff was very quick to respond to any needs.The location was within walking distance from great restaurants and less than 3 miles from...
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Thank you for taking time to write a comment on Trip Advisor about your recent stay. We appreciate your compliment about our southern hospitality making it easier for you to be away from your home for an extended amount of time. We understand it can be difficult being away from your family and that is why we strive to provide...
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This hotel is adequate. It has an outdoor pool, which was empty except for me on a cool morning. It's also nearer the national park and will save you a lot of time if that's where you are going the next morning -- rather than going to Knoxville and having the extra driving time to the park. However, to my...
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I would like to offer my sincerest apologies for the inconvenience of being charged an additional cleaning fee. I know what a hassle it is to deal with credit card companies and I understand why you have been left with a poor impression of our hotel. I can assure you that this is not normal protocol for our hotel, and...
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Advised that this area was closer to the Smoky Mountain National Park than downtown Knoxville (true), we stayed here overnight, because the nearby hotels could not provide a smoke-free room (I have sensitivity to smoke) and it had good reviews on TripAdvisor. The room was at least clean and quiet, more basic than other budget "suite" properties we have stayed...
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I would like to sincerely apologize for the negative experience you encountered at our hotel. It is unacceptable that you were not able to speak on the phone with a member of our staff immediately and that you were charged an additional cleaning fee. I would like to reassure you that this is not the normal level of customer service...
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I stayed here for a month during a business trip. Even during a major remodel the service and staff were spectacular! Within the first day they knew your name and spoke to you like they had known you for years! Anything that was asked for was taken care of immediately! The staff would bend over backwards to take care of...
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Stayed at Mainstay Alcoa for only one night. Room was reasonably clean. I assume this was a "suite" since the bedroom was around a corner and there was a pretty decent sized kitchen for a room like this. Plus a kind of desk setup with two office chairs. The bed was at first hard, but I slept like a rock,...
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Thank you for your recent stay with us! I appreciate your feedback and wanted to let you know that we are currently in the middle of a complete renovation to the property. I apologize that you had some issues in your suite with the water, desk chair and alarm clock. After researching the issue you had with the water, I...
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33 Reviews
15 Reviews
