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MainStay Suites Alcoa Knoxville Airport

2.5 of 5 361 Fountain View Circle, Alcoa, TN 37701
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MainStay Suites Alcoa Knoxville Airport
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MainStay Suites Alcoa Knoxville Airport
MainStay Suites Alcoa Knoxville Airport
MainStay Suites Alcoa Knoxville Airport
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105 reviews from our community

Traveler rating
    68
    21
    11
    4
    1
See reviews for
29
16
14
26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nashville Ga
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Was in town on business , stayed here the room was clean large kitchenette all the comforts of home, The staff was helpful check in was a breeze. The breakfast was a nice treat. Lots to choose from and the attendant was on hand to tidy up and assist in anyway she could. The parking was a little off so... More 

Was this review helpful? Yes
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Dear Stacy H, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we continue to improve the quality of our services to provide... More 

Chattanooga, Tennessee
Top Contributor
162 reviews 162 reviews
20 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here last night got checked in at about 12:30am. Allegiant air waited until 11:30 pm to cancel our flight. Desk clerk helpful and friendly. Rooms are clean but average. They do a a full kitchen which is nice. The heating and air unit is in living area the bedroom is separate with a door to close for privacy. They... More 

Was this review helpful? Yes
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Teagan L.... More 

Fort Wayne, IN
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The room was comfortable and well equipped, with a full sized refrigerator and nice kitchen. I'm here writing this review, though, because the staff, most especially Kendra, was professional, friendly, and helpful.

Was this review helpful? Yes
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed November 11, 2014

Just pulled into the Mainstay looking for a room after riding motorcycles in the area all day. A young lady by the name of Kendra at the front desk very helpful and not only found us a room, but was good enough to point out the discounts that we were eligible for (which by the way sealed the deal on... More 

Was this review helpful? Yes
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to submit a wonderful survey of our hotel for others, who may need hotel accommodations in the Alcoa, TN area. We strive to provide a memorable stay for our guest by providing accurate information on Alcoa, giving the best customer service with our front desk agents like Kendra, and providing a warm and comfortable... More 

Monterrey, Mexico
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 2, 2014

I was there for a couple of times during 3 weeks each and the customer service is great, they treat you very well and very very friendly. The rooms are well equipped, kitchen, the full size refrigerator, kettle, cookware, dishwasher, the bed is so comfortable. The suite is very spacious and the closet is great! Definitely one of my favorite... More 

Was this review helpful? Yes
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you so much for taking the time to share your excellent review with other travelers that might have hotel accommodation needs in the Alcoa/ Maryville/ Knoxville, TN area. The MainStay Suites strives to provide above and beyond customer service for our guest by creating a warm and relaxing environment that makes you feel like you are at home. Our... More 

1 review
5 of 5 stars Reviewed September 26, 2014 via mobile

I travel 33 weeks a year this hotel is in my top 5.Nice and Friendly very good service with a smile.I love to cook and the room l had a 2 burner stove & a full size refrigerator and a disposal& pots & pans silverware.And not to forget the Dishwasher. Great time for my 10 day stay.

Was this review helpful? Yes
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

The MainStay Suites team is overjoyed that we have made your TOP 5! What a great compliment and testament to the exceptional customer service and experience we strive to deliver each and every day. Our all suites room is the perfect fit for those staying for short or long time periods. Our Hot Breakfast Buffet is a great way to... More 

Tennessee
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 24, 2014

We had a very early flight and wanted an economical hotel that would let us park free for a week. The Airport Hilton is at the airport but not economical. Main Stay was a perfect solution. The cost is about half the Hilton. Check in was fast and friendly. The room was just fine, clean and well-maintained. The driver was... More 

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General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

The MainStay Suites is the perfect fit for those that are looking for a great Park-N-Fly package. Enjoy a Hot Breakfast Buffet in the morning, 3 Restaurants within walking distance, clean and comfortable suites, complimentary shuttle service, and friendly customer service. Everything you need at a great competitive rate that could fit anyone’s budget. Thank you again for taking the... More 

Alpharetta, Georgia
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed September 16, 2014

I rolled the dice on a Priceline bid and received an acceptance from Mainstay. We arrived mid afternoon and the first unsightly encounter was the set of main entrance doors. They were very worn and needed a good sanding with a few coats of paint. The smallest improvements can make a huge difference. Also, the window-style air conditioners on the... More 

Was this review helpful? Yes 1
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to share with us your MainStay Suites experience on Trip Advisor. We appreciate your feedback and will use this as a tool and resource to make improvements for our future guests. Our number one priority is to provide exceptional customer service and our number two priority is to create a positive and enjoyful experience... More 

Green Valley, Arizona
2 reviews
5 of 5 stars Reviewed September 3, 2014

We were taking our granddaughter to college at Maryville College. The hotel staff were very accommodating. They helped us navigate the community with local maps and superior advice. Staff was friendly and breakfast selection was good.

Was this review helpful? Yes
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

The MainStay Suites is a preferred hotel for Maryville College, and we appreciate the positive feedback we receive from our Maryville College guests confirming they made the right hotel choice for their students and visitors. We are located less than 5 miles from the school which makes for an easy commute to and from the hotel. You also get to... More 

Morehead, Kentucky
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

First of all, the hotel staff is exceptionally kind and helpful! Definitely the friendliest I have ever seen. The room was nice and cozy and best of all clean. The kitchen had dishes and silverware which I was surprised to see. I didn't use the dishwasher in the room but it was clean and I'm sure it worked. The shower... More 

Was this review helpful? Yes 1
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

The MainStay Suites team is pleased that you were able to share your positive and exceptional experience at our hotel on Trip Advisor. When you walk through our doors we want you to see and experience our Southern Hospitality first hand, and know that you are going to have a pleasant stay and receive the guest service you deserve. Our... More 

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Additional Information about MainStay Suites Alcoa Knoxville Airport

Address: 361 Fountain View Circle, Alcoa, TN 37701
Phone Number:
Location: United States > Tennessee > Alcoa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites Alcoa Knoxville Airport 2.5*
Number of rooms: 80
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Also Known As:
Mainstay Alcoa
Alcoa Mainstay

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