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MainStay Suites Alcoa Knoxville Airport

#3 of 16 Hotels in Alcoa
Certificate of Excellence
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361 Fountain View Circle, Alcoa, TN 37701
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Best prices for: 1 room 1 guest
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MainStay Suites Alcoa Knoxville Airport
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116 Reviews from our TripAdvisor Community

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Traveler rating
    75
    24
    12
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Hobart, Indiana
Level Contributor
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We have stayed at this motel multiple times while house hunting in TN. The rooms are very comfortable, clean and quiet. The kitchen is convenient to warm up left over Tennessee BBQ. There are very good restaurants nearby. Calhoun's and Dead End BBQ are a must try. The staff are top notch and make you feel at home. The motel... More 

Was this review helpful? Yes
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for giving us the opportunity to provide you with excellent service during your stay with us at the MainStay Suites. We appreciate your kind words about your stay. We have an excellent facility with kitchens in all of our suites to make for a comfortable stay during one night stays, or staying for an extended period of time.... More 

Bucyrus, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 6, 2015

We have been staying at Alcoa Mainstay for twenty years.the accommodations always fit our families needs.the atmosphere at the hotel is family like and friendly. It is in a convent area,acessable to traveling and site seeing in the area.The breakfast served is always delicious and hot.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

What a great testament to our hotel. The MainStay Suites truly appreciates that you always elect to stay at the MainStay Suites because of our friendly and family like atmosphere. Our team strives to provide “World Class Customer Service” with a positive attitude and smile. We want to deliver clean and comfortable rooms, hot and delicious breakfast, and a place... More 

Nashville, Tennessee
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed May 3, 2015

I wouldn't rate this property as excellent or very good, but it is a good value. My husband and I stayed at this hotel on night of Jan 2, 2015 as it was the race hotel for the Pistol Ultra on Jan 3. The suite was small but, it was clean. The bed was very comfortable. Food was good. No... More 

Was this review helpful? Yes 1
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to submit a review about the MainStay Suites in Alcoa TN on TripAdvisor.com. We appreciate your survey and will use it as a wonderful tool for our team to deliver world class customer service. Our complimentary hot breakfast buffet is one of our guests favorite highlights of MainStay Suites from the fruit, cereal, biscuits,... More 

Maryville, Tennessee
Level Contributor
155 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed April 27, 2015

In town to buy a house nearby and stayed here for the first time for four days. It was perfect! The rooms were neat and clean and each comes with a kitchenette with a full size refrigerator and ice maker. It's also within walking distance of three really good restaurants just across the street! The staff was very accommodating catering... More 

Was this review helpful? Yes 1
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

The MainStay Suites is the perfect fit for those that are moving to the area. Our fully equipped kitchens, hot breakfast buffet, and comfortable suites are just some of the great amenities our guests get to enjoy during their stay. We are convenient to Townsend, Knoxville, Walland, Vonore Tellico and the Great Smoky Mountains, which is wonderful when you are... More 

Boulder, CO
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 25, 2015

My family and I recently stayed in two rooms (one double and one king) here while visiting Maryville. Nick who checked us in was very friendly and helpful and so were the other staff members we interacted with. The location is very convenient to the airport, about 5 minutes away, and convenient to Maryville as well. We worried about traffic... More 

Was this review helpful? Yes 1
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

The MainStay Suites would like to take a moment to say thank you for sharing your positive experience on Trip Advisor for other travelers that might be traveling to the area. Future guests will be comforted to know they will receive “World Class Customer Service” from all departments including Breakfast, Housekeeping, Front Desk, Maintenance and Management. Our number one priority... More 

Sevierville, Tennessee
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed March 10, 2015

Sold our home up north and needed a place to stay indefinitely while we searched for a new home in Tennessee. Teagan Tilson, the General Manager at the Alcoa Mainstay Suites is an absolute GEM! From the day I called (totally stressed out) to the day we arrived she was right there with a calming influence and professional attitude. This... More 

Was this review helpful? Yes 1
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

On behalf of the entire team at MainStay Suites, I would like to be the first to proudly say “Thank You” from the bottom of my heart for your phenomenal Trip Advisor Review. Being in the hospitality industry our team always looks forward to providing our guests a positive experience that leaves a memorable and lasting impression. Your MainStay Suites... More 

Knoxville, Tennessee
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 5, 2015

I recently stayed at Mainstay Suites in Alcoa TN due to power outage and Ice storm in East Tennessee. The staff and facility was excellent. It was my first stay with Mainstay but won't be my last. The motel was full but a the service was excellent. I will most definitely stay again.

Was this review helpful? Yes 1
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to submit a review of the MainStay Suites on TripAdvisor.com. We appreciate your business and your kind words. We are so glad that we were here in your time of need during the ice storm. We always try to strive for excellence here at the MainStay Suites for all our guests, so I am... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 25, 2015

My family had to stay for three nights due to ice storm and power outage at our home. The room was nice and clean. Beds are comfy as well as pillows. The rooms did not feel stuffy like some hotel rooms feel when running heat. Coffee, hot chocolate and coffee always in lobby for guest. Most of all staff was... More 

Was this review helpful? Yes 1
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

The MainStay Suites Team really rose to the occasion during the ice storm to provide a warm and relaxing environment for our guests that were faced with power outages and water leaks. We are so glad that you found our hotel comfortable and inviting from the comfy beds to the warm hot chocolate provided in the Front Lobby for guests.... More 

North Vernon, Indiana
Level Contributor
96 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed February 23, 2015

We had a few problems while we stayed here. The room we reserved was not available when we arrived. We were given another room which was ok except the beds were not the size we wanted. There were issues with the shower, heating unit and the dish washer. When I brought these issues to the managers attention, she immediately ask... More 

Was this review helpful? Yes
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to share your amazing story with other Trip Advisor future guest. The MainStay Suites Team goal is to provide our guest above and beyond customer service. It is our number one responsibility to ensure our guests are attended to during their entire stay whether it is housekeeping, maintenance or front desk questions or needs.... More 

Nashville, TN
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed December 28, 2014

I have stayed here twice using their Stay/Fly Package and the service of the staff is excellent as was the experience in the past.The hotel was clean, beds were good, room very quiet and the breakfast was well stocked. This stay we noticed a few things that dated the age of this hotel. It is time for a full interior... More 

Was this review helpful? Yes
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to let us know how your stay was. I'm happy to hear that your stay was enjoyable! Our stay and fly package is one of our more popular packages! We also pride ourselves on our wonderful customer service, our housekeeping, and our hot breakfast. The feedback that you have provided to us will be... More 

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