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MainStay Suites Alcoa Knoxville Airport

#3 of 16 Hotels in Alcoa
Certificate of Excellence
2.5 of 5
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361 Fountain View Circle, Alcoa, TN 37701
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MainStay Suites Alcoa Knoxville Airport
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Ranked #3 of 16 Hotels in Alcoa
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
FranknMary1 Cincinnati, Ohio
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111 reviews from our community

Traveler rating
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    11
    4
    1
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32
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cincinnati, Ohio
Top Contributor
50 reviews 50 reviews
13 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Sold our home up north and needed a place to stay indefinitely while we searched for a new home in Tennessee. Teagan Tilson, the General Manager at the Alcoa Mainstay Suites is an absolute GEM! From the day I called (totally stressed out) to the day we arrived she was right there with a calming influence and professional attitude. This... More 

Was this review helpful? Yes
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

On behalf of the entire team at MainStay Suites, I would like to be the first to proudly say “Thank You” from the bottom of my heart for your phenomenal Trip Advisor Review. Being in the hospitality industry our team always looks forward to providing our guests a positive experience that leaves a memorable and lasting impression. Your MainStay Suites... More 

Knoxville, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I recently stayed at Mainstay Suites in Alcoa TN due to power outage and Ice storm in East Tennessee. The staff and facility was excellent. It was my first stay with Mainstay but won't be my last. The motel was full but a the service was excellent. I will most definitely stay again.

Was this review helpful? Yes
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to submit a review of the MainStay Suites on TripAdvisor.com. We appreciate your business and your kind words. We are so glad that we were here in your time of need during the ice storm. We always try to strive for excellence here at the MainStay Suites for all our guests, so I am... More 

1 review
5 of 5 stars Reviewed 5 weeks ago

My family had to stay for three nights due to ice storm and power outage at our home. The room was nice and clean. Beds are comfy as well as pillows. The rooms did not feel stuffy like some hotel rooms feel when running heat. Coffee, hot chocolate and coffee always in lobby for guest. Most of all staff was... More 

Was this review helpful? Yes
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

The MainStay Suites Team really rose to the occasion during the ice storm to provide a warm and relaxing environment for our guests that were faced with power outages and water leaks. We are so glad that you found our hotel comfortable and inviting from the comfy beds to the warm hot chocolate provided in the Front Lobby for guests.... More 

North Vernon, Indiana
Top Contributor
96 reviews 96 reviews
29 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed February 23, 2015

We had a few problems while we stayed here. The room we reserved was not available when we arrived. We were given another room which was ok except the beds were not the size we wanted. There were issues with the shower, heating unit and the dish washer. When I brought these issues to the managers attention, she immediately ask... More 

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General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to share your amazing story with other Trip Advisor future guest. The MainStay Suites Team goal is to provide our guest above and beyond customer service. It is our number one responsibility to ensure our guests are attended to during their entire stay whether it is housekeeping, maintenance or front desk questions or needs.... More 

Nashville, TN
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 28, 2014

I have stayed here twice using their Stay/Fly Package and the service of the staff is excellent as was the experience in the past.The hotel was clean, beds were good, room very quiet and the breakfast was well stocked. This stay we noticed a few things that dated the age of this hotel. It is time for a full interior... More 

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General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to let us know how your stay was. I'm happy to hear that your stay was enjoyable! Our stay and fly package is one of our more popular packages! We also pride ourselves on our wonderful customer service, our housekeeping, and our hot breakfast. The feedback that you have provided to us will be... More 

Tennessee
1 review
4 of 5 stars Reviewed December 23, 2014

We had an extended stay during Sept 2014. The management and staff were extremely friendly, personable, and helpful in making sure we had comfortable arrangements for our family. The hot breakfast was nice, and there were several items to choose from. The rooms were clean and comfortable. They had a door to close the bedroom off from the rest of... More 

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General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to fill out our online survey regarding your most recent stay at our hotel. We are happy to hear that your stay was enjoyable! We appreciate your feedback and it will be used as encouragement for our team to continue doing an awesome job! We always enjoy positive feedback. We hope to see you... More 

Nashville Ga
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 30, 2014

Was in town on business , stayed here the room was clean large kitchenette all the comforts of home, The staff was helpful check in was a breeze. The breakfast was a nice treat. Lots to choose from and the attendant was on hand to tidy up and assist in anyway she could. The parking was a little off so... More 

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General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Dear Stacy H, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we continue to improve the quality of our services to provide... More 

Chattanooga, Tennessee
Top Contributor
209 reviews 209 reviews
24 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed November 27, 2014

Stayed here last night got checked in at about 12:30am. Allegiant air waited until 11:30 pm to cancel our flight. Desk clerk helpful and friendly. Rooms are clean but average. They do a a full kitchen which is nice. The heating and air unit is in living area the bedroom is separate with a door to close for privacy. They... More 

Was this review helpful? Yes 1
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Teagan L.... More 

Fort Wayne, IN
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 19, 2014

The room was comfortable and well equipped, with a full sized refrigerator and nice kitchen. I'm here writing this review, though, because the staff, most especially Kendra, was professional, friendly, and helpful.

Was this review helpful? Yes
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 11, 2014

Just pulled into the Mainstay looking for a room after riding motorcycles in the area all day. A young lady by the name of Kendra at the front desk very helpful and not only found us a room, but was good enough to point out the discounts that we were eligible for (which by the way sealed the deal on... More 

Was this review helpful? Yes
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to submit a wonderful survey of our hotel for others, who may need hotel accommodations in the Alcoa, TN area. We strive to provide a memorable stay for our guest by providing accurate information on Alcoa, giving the best customer service with our front desk agents like Kendra, and providing a warm and comfortable... More 

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