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Quality Inn & Suites

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3608 Richland Ave. W., Aiken, SC 29801 (Formerly Comfort Suites)
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Quality Inn & Suites
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85 Reviews from our TripAdvisor Community

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Traveler rating
    38
    18
    9
    7
    13
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
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    (85)
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    (36)
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    (9)
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    (27)
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    (13)
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2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

Front desk agent outside smoking in front of entrance. He acted like I disturbed his break by coming to check in. He gave me no details of the hotel or even where to find my room which took a good while of walking around to locate after working for and traveling all day. He was also wearing shabby jeans, did... More 

Was this review helpful? Yes
gmaiken, General Manager at Quality Inn & Suites, responded to this review

I apologize for the experience you had. I have spoken to my front desk agent about this and he has been given a warning. As far as the bug issue, Terminx has been scheduled to come out. I take pride in my hotel and appreciate your feedback so I can address the problem. I hope you will reconsider staying with... More 

South Carolina
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We usually stay at Comfort Inn. Quality Inn rooms were clean and comfortable. Very good furnishings. Will stay again when in Aiken. Breakfast bad - cereal was only good thing. Can't have everything. Have to get to 200 words to submit.

Was this review helpful? Yes
gmaiken, General Manager at Quality Inn & Suites, responded to this review

Thank you for staying with us and for taking this survey. We are pleased to know that you enjoyed your stay. I'm not sure what you were expecting or what you experienced with our breakfast but I apologize that it wasn't up to your standards. Thank you Nash-GM More 

Atlanta, Georgia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 30, 2015

We stayed here for a week while waiting to move into our new apt. Everything was fine but certainly not great. The shabbiness is beginning to show through the cracks. The bed was too soft, our refrigerator broke, the breakfast is pretty cheap, the cleaning was very surface, etc. Nothing was bad but nothing was great either. There were definitely... More 

Was this review helpful? Yes
gmaiken, General Manager at Quality Inn & Suites, responded to this review

We apologize that things were not up to your expectations. We appreciate your feedback. We will use this to fix things around here. Thank you Nash-GM More 

Toronto, Canada
1 review
4 of 5 stars Reviewed April 15, 2015

Great find for our stay during the Masters. The staff went out of their way to make sure we were all having a great time. Although the rooms were plain they were very clean. Free happy hour and breakfast added to the fun.

Was this review helpful? Yes
gmaiken, General Manager at Quality Inn & Suites, responded to this review

Thank you for staying with us and for taking the time to take this survey. We are pleased to know that you enjoyed your stay. We hope to see you next year. Thank you Nash-GM More 

Orange City, Iowa
1 review
5 of 5 stars Reviewed April 13, 2015

We stayed at the Quality Inn and Suites over the Masters tournament. We were provided amazing customer service by Nash and his staff. Everyone was super friendly and went out of their way to accommodate their guests. Had a blast with the free happy hour and karaoke. Rooms were very clean. Would highly recommend staying at this hotel. Thanks again... More 

Was this review helpful? Yes
gmaiken, General Manager at Quality Inn & Suites, responded to this review

Thank you for staying with us and for taking this survey. We are pleased to know that you enjoyed your stay with us. We hope to see you again soon. Thank you Nash-GM More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed April 10, 2015

Excellent customer service that far exceeded any of my expectations. Daily managers special that provided, food, spirits, and live music. The only place I will stay when I attend the Masters. Easy access to Augusta and great restruants in Aiken.

Was this review helpful? Yes
gmaiken, General Manager at Quality Inn & Suites, responded to this review

Thank you for staying with us and for taking the time to take this survey. We are pleased to know that you enjoyed your stay with us. We look forward to seeing you again. Thank you Nash-GM More 

Tuscaloosa, Alabama
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 9, 2015

Great little secret hideaway. About 16 miles from the course. Happy Hour is a pleasure. Clean rooms and a helpful and friendly office staff. Close to stores if you forgot to bring your sunscreen. Will be booking every year and recommending to friends.

Was this review helpful? Yes
gmaiken, General Manager at Quality Inn & Suites, responded to this review

Thank you for staying with us and for taking the time to take this survey. We are pleased to know that you enjoyed your stay with us. We hope to see you again next year. Thank you Nash-GM More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 9, 2015

From the start the staff was very hospitable. Excellent free happy hour spread including selection of both alcohol and lighter beverages along with decent snack food. Typical hot breakfast buffet with the usual. Very convenient to Augusta. Hotel in a good location with lots of food and shopping very near by. The prices for Masters week were very reasonable, though... More 

Was this review helpful? Yes 1
gmaiken, General Manager at Quality Inn & Suites, responded to this review

Thank you for staying with us and for taking the time to take this survey. We are pleased to know that you enjoyed your stay with us. We hope to see you again next year. Thank you Nash-GM More 

San Antonio, Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 8, 2015 via mobile

I booked our room fairly late to attend the Masters golf tournament. After MUCH research I decided on this one based on value and location. Easy 20 minute drive. It was better than website. Room was average and comfortable. All amenities and stores nearby. Inflated rate because of Masters week but compensated with evening entertainment. Would definitely stay here again... More 

Was this review helpful? Yes
gmaiken, General Manager at Quality Inn & Suites, responded to this review

Thank you for staying with us and for taking the time to take this survey. We are pleased to know that you enjoyed your stay with us. We hope to see you again next year. Thank you Nash-GM More 

Jackson
Level Contributor
331 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 stars Reviewed February 8, 2015

Stayed with a baseball team and was surprised at this place. A little older place but brightly painted and pretty clean. Bed was very comfortable and breakfast was okay. Cleaning crew was a little slacking in the bathroom but the supervisor apologized and said it should have been wiped down better. Will come back because it's a nice place with... More 

Was this review helpful? Yes
gmaiken, General Manager at Quality Inn & Suites, responded to this review

Thank you for staying with us and for taking the time to take this survey. We are pleased to know that you enjoyed your stay and that you will return when back in town. I apologize for the bathroom cleanliness and will be sure to stay on top of my staff about this issue. We look forward to seeing you... More 

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