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Fairfield Inn & Suites Aiken

#5 of 20 Hotels in Aiken
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185 Colony Parkway, Aiken, SC 29803
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Fairfield Inn & Suites Aiken
Fairfield Inn & Suites Aiken
Fairfield Inn & Suites Aiken
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Fairfield Inn & Suites Aiken
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    101 Reviews from our TripAdvisor Community

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    Traveler rating
      48
      37
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    See reviews for
    24
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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4.5 of 5 stars
    • Rooms
      4.5 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4.5 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (22)
    Date | Rating
    • English first
    • Any
    English first
    • All months
      (101)
    • Mar-May only
      (23)
    • Jun-Aug only
      (30)
    • Sep-Nov only
      (31)
    • Dec-Feb only
      (17)
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    2 reviews
    4 of 5 stars Reviewed 2 weeks ago

    We were en route to a conference and wanted to get close enough that the next day's drive wouldn't take long. Aiken was the magic spot. We'd driven eight hours that day, including through a torrential rainstorm outside of Atlanta, putting us in a bit later than we'd planned. Terry, at the front desk, was absolutely the best first impression... More 

    Was this review helpful? Yes
    Indy P, General Manager at Fairfield Inn & Suites Aiken, responded to this review

    Awesome! We are all very happy including Mr. Terry to have met your expectations during your recent stay with us. Thank you very much for your observations and your kind words. We hope to see you again - take care, Indy Patel - General Manager More 

    Atlanta, Georgia
    Level Contributor
    20 reviews
    10 hotel reviews
    common_n_hotel_reviews_1bd8 9 helpful votes
    4 of 5 stars Reviewed 2 weeks ago

    I travel a lot and I stay at high end to moderate accommodations, this hotel's staff is the nicest I've come upon. The front desk young lady was so kind when we were checking in, and throughout our stay. She upgraded us upon arrival, called to make sure our room was comfortable. The hotel is an older Fairfield, but rooms... More 

    Was this review helpful? Yes
    Indy P, General Manager at Fairfield Inn & Suites Aiken, responded to this review

    Thank you very much for your appreciation of our facility and the service our staff provides. I shall certainly share your kind and encouraging words with our associates. We hope to see you back soon. Take care - Indy Patel, General Manager. More 

    Charlotte, North Carolina
    2 reviews
    3 of 5 stars Reviewed June 30, 2015

    We attended a wedding in Aiken, SC and decided to stay at the Fairfield Inn in Aiken. I can't give an overall rating of 5 stars because of the following: 1) Somewhat disappointed in the upkeep of the bathroom. The floors, sink and toilet were all clean however, the protective shower curtain was not that clean. I could tell that... More 

    Was this review helpful? Yes
    Indy P, General Manager at Fairfield Inn & Suites Aiken, responded to this review

    We are grateful to you for bringing out the issues you noticed, to us. We shall be taking immediate action to remedy the same. For your information we are going through a renovation which shall last periodically throughout the year, and the equipment etc. in the workout room is supposed to be replaced soon. You must have enjoyed sleeping on... More 

    Level Contributor
    67 reviews
    19 hotel reviews
    common_n_hotel_reviews_1bd8 17 helpful votes
    3 of 5 stars Reviewed June 28, 2015

    It took quite a while for my room to cool down from the summer heat. I would suggest they keep the AC running in the rooms to avoid the heat build up. The have wall units that seem to strain under the SC summer heat. The front desk clerk was nice and handled the check in process flawlessly.

    Was this review helpful? Yes
    Indy P, General Manager at Fairfield Inn & Suites Aiken, responded to this review

    Thank you for your suggestion. I'll make sure the ACs are turned on and the rooms are cooled to the satisfaction of our guests. We apologize for the inconvenience, however we are happy that you enjoyed the rest of your stay with us. Hope to see you back soon - thank you for staying with us - take care -... More 

    Mableton, Georgia
    Level Contributor
    6 reviews
    common_n_hotel_reviews_1bd8 5 helpful votes
    5 of 5 stars Reviewed June 28, 2015

    My husband and I stayed at the Fairfield Inn and Suites in Aiken, South Carolina to attend a weeding event for my best friend. The town was very cozy and unique. The hotel was sixteen old, but well clean and maintained. The staff was wonderful and helpful. The town was small enough for us to get around and attend the... More 

    Was this review helpful? Yes 1
    Indy P, General Manager at Fairfield Inn & Suites Aiken, responded to this review

    Apologies all the way! I understand the frustration on going around trying to find a location especially if it does not show you the right direction on GPS! I'll make sure that we address the issue - thank you for bringing it to our notice. Thank you for staying with us and for your kind words. I am glad that... More 

    Aiken, South Carolina
    1 review
    common_n_hotel_reviews_1bd8 1 helpful vote
    5 of 5 stars Reviewed June 15, 2015

    Stayed in this hotel for 6 days and even though its 16 years old, found it to be very clean and well maintained, the staff was wonderful, they all make you feel welcomed from the moment you walk. Pamela, Tiffany and Jazemine at the front desk were so friendly and helpful, Mark made sure the breakfasts each morning were top... More 

    Was this review helpful? Yes 1
    Indy P, General Manager at Fairfield Inn & Suites Aiken, responded to this review

    It was a pleasure to have you and serve you during your stay with us. We do our best in providing exceptional guest services, and your compliments keep our entire team motivated to do so. Thank you very much for your kind works - I'll pass the message to our associates. Take care - Indy Patel, General Manager. More 

    Metro Minneapolis-Saint Paul, Minnesota
    1 review
    5 of 5 stars Reviewed June 9, 2015

    Traveled to Aiken for a wedding and coordinated group reservations. Kristina was wonderful to work with. The entire staff, including the front desk, breakfast service and housekeeping were friendly. Clean rooms, great pillows, excellent service and value overall.

    Was this review helpful? Yes
    Indy P, General Manager at Fairfield Inn & Suites Aiken, responded to this review

    Great to know that you enjoyed your stay with us and the wedding too! We take pride in serving our guests and would like to thank you for your compliments. We look forward to see you back soon. Take care - Indy Patel, General Manager. More 

    Kyle, Texas
    Level Contributor
    4 reviews
    4 hotel reviews
    5 of 5 stars Reviewed May 26, 2015

    I stayed in this hotel for 3 months, which is by far enough time to see a hotel at odds best and worst. I was excellently pleased with the staff and my room the entire time! If you're in the area for Horse Polo or to see the Masters Tournament. This is an excellent place to stay. Quiet and clean!

    Was this review helpful? Yes
    Indy P, General Manager at Fairfield Inn & Suites Aiken, responded to this review

    Thank you very much for staying with us, especially for penning your keen observation about the property and the homely southern style service we provide. We are grateful to have associates who work hard to provide the best customer service - thank you very much for staying with us. We would be grateful to have you stay with us the... More 

    1 review
    common_n_hotel_reviews_1bd8 1 helpful vote
    4 of 5 stars Reviewed May 22, 2015

    Stayed here in business. Pamela at the front desk was a delight and extremely helpful, especially when I had made a mistake on the dates for the arrival of the rest of my team. Sales Coordinator Kristina was wonderful as well and got our group a great deal. Will definitely come back if I am in the area.

    Was this review helpful? Yes 1
    Indy P, General Manager at Fairfield Inn & Suites Aiken, responded to this review

    We are all happy to know that you were pleased to stay with us and that we were able to meet your expectations. Your kind words surely would encourage us all to keep on providing exceptional customer service and keep up our efforts to provide the best for each and every one of our guests. Thank you very much for... More 

    Washington DC, District of Columbia
    Level Contributor
    46 reviews
    35 hotel reviews
    common_n_hotel_reviews_1bd8 45 helpful votes
    4 of 5 stars Reviewed April 22, 2015

    This is a new nice clean hotel. Nothing special but an nice place to stay for a quick trip to Aiken. It is what you would expect from a Marriott brand hotel. The hotel is located just outside of town. Nice park nearby for a quick run

    Was this review helpful? Yes 1
    Indy P, General Manager at Fairfield Inn & Suites Aiken, responded to this review

    We try hard to meet our guests expectations and we are happy to know that you liked staying with us. Thank you very much for your encouraging words - take care - Indy Patel, General Manager. More 

    Questions? Get answers from hotel staff and past guests. Ask a question

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