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The Willcox

#3 of 20 Hotels in Aiken
Certificate of Excellence
GreenLeadersGold level
100 Colleton Avenue SW, Aiken, SC 29801
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The Willcox
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The Willcox
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130 reviews from our community

Traveler rating
    99
    21
    7
    2
    1
See reviews for
17
63
3
10
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (35)
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    (37)
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visalia
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

I saw a review that said, in so many words, it was a place for the older crowd. Well, if you are looking for a night club or a disco don't bother. The crowd there was congenial, pleasant and just down right comfortable to be with. In fact, a younger couple invited us to join them at their spot (couch/chair... More 

Was this review helpful? Yes
Willcox1898, General Manager at The Willcox, responded to this review

Comfy, genteel, old time charm, southern hospitality WOW…we .love to hear these words. Thank you so much for enjoying cocktails in the lobby and taking the time to write this wonderful review. I hope that you will return in the very near future….and I hope to have the opportunity to meet you in person. Warmest Regards, Tina McCarthy General Manager More 

Senior Contributor
29 reviews 29 reviews
21 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

I think this hotel is over-rated. Service and staffs are nice, but the rooms are very worn down. The restaurant was good and the bar was very lively, except all the people were about 50 or above. During the weekend they have live bands in the lobby. So there are lots of charming facts but not for younger couples.

Was this review helpful? Yes
Willcox1898, General Manager at The Willcox, responded to this review

Thank you for taking the time to write this review. I always appreciate our customer feedback. I am disappointed and apologize that we did not fully meet your expectations. I am happy that you felt the restaurant was good and that the hotel had charming aspects to it. We have quite a broad and varied clientele both young and 50+.... More 

Toronto, Canada
Contributor
18 reviews 18 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Went for drinks with 5 friends in February 2015. The building is historic and charming. We sat on a sofa and lounge chairs at a low table in the impressive but comfortable lounge bar and were served excellent cocktails. The atmosphere was really lovely. with a large fireplace aglow, an accomplished pianist entertained and the service was very good. Next... More 

Was this review helpful? Yes
Willcox1898, General Manager at The Willcox, responded to this review

Thank you so much for joining us for cocktails in our lobby. We truly consider it our "living room". We are so happy that you were able to enjoy not only our cocktails and ambiance of the hotel, but our pianist as well. Hopefully, you will be back in the very near future and have the opportunity to dine in... More 

Richmond, Virginia
Top Contributor
55 reviews 55 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Willcox is an old grand dame. Luxury accommodations coupled with incredible attention to detail complete with a hot water bottle to enhance you nights sleep. We checked in Easter Sunday and booked one night for our day at the masters. We did not have brunch but it looked and wonderful. We checked in at 2:30 and had planned to... More 

Was this review helpful? Yes
Willcox1898, General Manager at The Willcox, responded to this review

Thank you for staying with us on Easter Sunday. I am sure that you will have a lovely day at The Masters! I am so happy that you were able to relax and enjoy the hotel. The hot water bottle is a nice way to end the day. Thank you again and we are looking forward to your return visit.... More 

Columbus, OH
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Loved the Astor suite. Thanks again to all the staff for making it another great weekend. Special thanks to the bar staff - great work. Most of all, we really appreciate the hard work and attention to detail of the front desk staff getting our friend a room on a busy weekend (followed up immediately when they got a cancellation).... More 

Was this review helpful? Yes
Willcox1898, General Manager at The Willcox, responded to this review

Thank you again for a return visit. I will make sure that I share your wonderful comments with our staff. We are very proud of our staff and love to share guest feedback with them. We will see you on your return visit and hopefully it will be very soon. Warmest Regards, Tina McCarthy General Manager More 

Raleigh
Top Contributor
68 reviews 68 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed March 21, 2015

Arrived at the end of the day to a charming, very welcoming lobby with a ton of conversation areas. It was a perfect way to start our day the next morning over a great continental breakfast. While we do our fair share of traveling, we don't usually eat dinner in hotels. The fantastic kitchen shop in town highly recommended we... More 

Was this review helpful? Yes 1
Willcox1898, General Manager at The Willcox, responded to this review

Thank you for staying with us and taking the time to write a review. I always appreciate customer feedback and take comments and suggestions seriously. I am glad that you enjoyed parts of your stay; however, I am truly disappointed that we did not meet and exceed your expectations. Since your review The 4 poster bed has been repaired and... More 

Canton, Georgia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 2, 2015

If you have been discouraged from traveling due to poor hotel experiences from staff and accommodations allow me to introduce you to The Willcox. Passed down to our generation by a time capsule of luxury and opulence. Nothing better than enjoying a glass of wine or two by the fireplace while listening to the piano or jazz music with my... More 

Was this review helpful? Yes 1
Willcox1898, General Manager at The Willcox, responded to this review

Thank you for visiting The Willcox and taking the time to write this wonderful review. Having wine in front of the fire is one of my favorite things to do! The idea of a special menu of a bygone era of the hotel is brilliant!! Thank you for your wonderful suggestion. Looking forward to your return visit. Kindest Regards, Tina... More 

Rockford, Illinois
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 24, 2015

We stayed at the Wilcox for a 2 night package and were very disappointed in the restaurant/bar service. Prior to our dinner reservation, we bought a more expensive glass of Merlot in the bar. We then ordered a bottle of the same wine with our dinner that night, at which time we were told they hadn't carried that wine in... More 

Was this review helpful? Yes 2
Willcox1898, Owner at The Willcox, responded to this review

I am writing this letter on behalf of everyone at The Willcox and would like to extend a warm thank you for choosing to stay with us. At The Willcox, we are committed to operating a business that lives up to our standards and exceeds our guest's expectations. This is why your voice and opinion is so important to us.... More 

Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 18, 2015

We stayed when competing in nearby horse trials. This hotel is a return to the service and spirit of yesteryear - in the best, most gracious sense. We were so tired when we arrived but room service was prompt, delicious and our fireplace lit quickly. The continental breakfast is high quality - not a bunch of grocery store yogurts thrown... More 

Was this review helpful? Yes 1
Willcox1898, General Manager at The Willcox, responded to this review

Thank you so much for staying with us and writing your wonderful review. I hope that you did well in your horse trials and will be returning to Aiken for other competitions. We strive to provide hospitality with a sense of grace and spirit so it pleases me to know end to read your review. We are glad that you... More 

Augusta, Georgia
Top Contributor
140 reviews 140 reviews
40 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed February 7, 2015 via mobile

We first fell in love with this hotel in the 1980's. It has a sense of grandeur and yet, is small enough to fill like an Inn. The hotel, the nearby library and South Boundary street, made us fall in love with the town. The hotel has had it's ups and downs, but is currently in the hands of owners... More 

Was this review helpful? Yes
Willcox1898, General Manager at The Willcox, responded to this review

Grand but intimate, locals and tourist….are music to our ears! We are so glad that you have fallen in love with Aiken and The Willcox. We appreciate you bringing friends along with you. The rocking chairs on the front porch are indeed a wonderful place for a glass of wine and conversation. We strive to make everyone immediately feel like... More 

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