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Holiday Inn Allentown Center City

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904 W Hamilton St., Allentown, PA 18101
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Holiday Inn Allentown Center City
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235 Reviews from our TripAdvisor Community

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Schwenksville, Pennsylvania
Level Contributor
7 reviews
5 of 5 stars Reviewed 4 weeks ago

Checked in at the AAA rate, which was $20 cheaper than the corporate rate. Greated warmly, checked in efficiently and was surrounded by 4 large pillows asleep within 10 minutes of walking through the doors.

Helpful?
Thank Michael H
Laurene S, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear Michael H, We are so thrilled that you enjoyed your stay with us and rates us 5 Stars:) We look forward to welcoming you to our property the next time you are in town. Thanks again! More 

Leesport, Pennsylvania
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed December 31, 2015 via mobile

The parking is horrible. You have to park in a garage out back and walk through a dark alley. Fine for me, but cannot imagine how this is safe for most people. On top of that, you have to pay to park! We walked down the steps and into the foyer, just to see a sign that states to use... More 

Helpful?
1 Thank Marke W
Laurene S, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear Marke W., Thank you for taking the time to rate your stay with us on TripAdvisor. I apologize you did not find out parking arrangement convenient, but as with any Center City property, we unfortunately do not have any space to provide a parking lot for our guests. We have negotiated the cheapest rates for our guests and employees.... More 

Bowie, Maryland
Level Contributor
220 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed November 28, 2015 via mobile

As a Platinum IHG Rewards member, I've come to expect a lot of from Holiday Inn hotels... and this place did not disappoint. Arrived on Thanksgiving night and checked out Sunday morning. Everything from the people at the desk, to the service in the restaurant, to even the maids were nothing but first class. Shout out to Adriana at the... More 

Helpful?
Thank jacobandjune
Laurene S, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear Jacobandjune, I first would like to thank you for taking the time out to rate your stay, I am very pleased to hear that you enjoyed your stay and appreciate your business. I hope that you get a another chance to come and stay with us in the near future. - Sincerely, Holiday Inn More 

Detroit, Michigan
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed November 26, 2015

We stopped here after NY football game. The room was clean. Breakfast is not included, you have to pay. But I would recommend to walk to Main Street turn right to next block. There's a very nice restaurant serving breakfast. It's a bit pricey but it's great. Parking is $6 per day. I found it not so horrible as some... More 

Helpful?
Thank zlee6
Laurene S, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear Zlee6, I would like to thank you for taking the time out to rate your stay, I do apologize for any inconvenience that you may have encountered upon your stay. I would like to thank you for your business and I do hope to see you in the near future. - Sincerely, Holiday Inn More 

Copenhagen, Denmark
Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed November 18, 2015

Perfect hotel in central Allentown. Close to restaurants. Wonderful service in restaurant for breakfast the good old fashioned way. Very helpful servants. Employees at Front desk very helpful. Excellent room. The bar was not good.

Helpful?
Thank birgit23
Laurene S, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear Birgit23, Thank you so much for taking the time out to rate your stay, I do appreciate your business and I hope to see you in the near future. More 

Ann Arbor, Michigan, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 18, 2015

The room had the heavy smell of perfume, hard to sleep with some much deodorizer. The breakfast of sunny side eggs (not hot), potatoes (not fully cooked), link sausage (microwave variety), toast (OK), coffee (OK) The front desk staff was EXCELLENT, friendly and efficient!

Helpful?
Thank K1430
Laurene S, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear K1430, I would like to thank you for taking the time out to rate your stay, I do apologize for the inconvenience. I am truly sorry that this issue was not brought to my attention upon your stay, we would've been more happy to take care of you. I hope to see you in the near future. Please, when... More 

St. Catharines, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed November 5, 2015

Stayed at this hotel during business travel. Rooms were dated but comfortable. Had issues with water pressure for shower, but overall wasn't the worst. Outside noise was loud. Saw the indoor pool which I found very small. Girls at front reception were wonderful. Did the breakfast in the hotel restaurant, but was not impressed with service. Took over 45 minutes... More 

Helpful?
Thank Paulee22
Laurene S, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear Paulee22, I first would like to thank you for taking the time out to rate your stay, I would like to apologize for any inconvenience that you may have in countered during your stay. We have fixed the water pressure issues and I do apologize about the service in the restaurant, I hope that you will give us another... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 25, 2015 via mobile

Do not stay in this hotel...toilet won't flush and they don't give us another room...maintenance guy came to fix splashing and touching everywhere with a tool called snake. hotel smells bad..won't recommend this hotel

Helpful?
1 Thank Semih O
Laurene S, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear Semih O, Thank you for taking the time to write about your experience at our hotel. I am so sorry that your stays with us were not what you've come to know and expect from the IHG brand. As the Front Office Assistant Manager here, I do apologize for the inconvenience.As far as the toilet issue I am deeply... More 

Philadelphia, Pennsylvania
Level Contributor
182 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed September 18, 2015 via mobile

I'm a 30 year PC member and do close to 150 stays a year at IHG hotels. The positives: Great front desk staff, friendly and helpful. Nice and comfortable rooms. Welcoming lobby. Downtown and located in walking distance to everything. This is my second stay at this location. I booked four rooms for a three nights stay. I just wanted... More 

Helpful?
Thank agflag
Laurene S, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear agflag, Thank you for taking the time to write about your experience at our hotel. I am so sorry that your stays with us were not what you've come to know and expect from the IHG brand. As the Front Office Manager here, I greatly appreciate the kind things you had to say about the desk staff. I will... More 

Haverhill, Massachusetts
1 review
2 of 5 stars Reviewed September 6, 2015 via mobile

The hotel itself was clean and neat, your usual generic hotel stay. Staff was friendly enough but this was the loudest hotel I've ever stayed at. There were scores of unsupervised kids/ teens running around the halls and lobby, slamming doors and riding their skateboards until at least 12 am. I'm assuming the restaurant is new as we watched them... More 

Helpful?
Thank h2ojj44
Laurene S, General Manager at Holiday Inn Allentown Center City, responded to this review

Dear Guest, We appreciate you taking the time to review our hotel. We are sorry to see that you gave us a 2 Star rating. We will be using your feedback in an effort to better our hotel. We are usually open to allowing families and sports groups check into our location. Unfortunately, sometimes the kids cannot control themselves and... More 

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