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Holiday Inn Allentown Center City

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904 W Hamilton St., Allentown, PA 18101
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Holiday Inn Allentown Center City
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223 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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Lynn, Massachusetts
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

The main lobby was great. The rooms where big and clean. When we turned on the a/c there was a weird smell. The front desk employees where awesome super friendly and they have an answer to every question. The location was great to close to everything, but you have to drive thru the ghetto to get there. All in all... More 

Was this review helpful? Yes
Laurene S, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear Valued Guest, Thank you so much for rating our hotel with 4 Stars, we appreciate it:) I also want to thank you for pointing out how friendly the desk staff was, it gives me great pleasure working with all of them. They work hard, and it is nice when guests such as yourself acknowledge them, so thank you! I... More 

Delavan, Illinois
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I arrived very early in the morning from a red eye into Philadelphia. Two at the front desk and very accommodating, asking about my trip and commiserating on the lateness of my arrival. Rooms certainly not new but a very fresh look on beds and furniture. Needed to sleep in late and no noises from housekeeping from housekeeping, a rare... More 

Was this review helpful? Yes
Laurene S, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear Valued Guest, Thank you for writing us a 4 Star Review, it is much appreciated! I apologize for the parking fee we have here at our hotel. As with many Center City locations, the only options are parking garages and metered parking. We have worked with the Parking Authority to obtain the best rate for our guests at $6... More 

York, Pennsylvania
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Ok, so we got our stay at the hotel through a bidding site and were worried after I read reviews online. I was very pleasantly surprised. I'm not sure what other reviewers consider to be ghetto, but this location was definitely not ghetto! I live in the suburbs and am happy to stay in the suburbs where I feel safe... More 

Was this review helpful? Yes
Laurene S, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear Valued Guest, We are so happy you took the time to share this feedback on the TripAdvisor site. As you can imagine, being a Center City property leaves us with challenges of paying for parking, less desirable reviews, etc. But we are so appreciative that you pointed out the good in our property. We hope we will see you... More 

Sinking Spring, Pennsylvania
Level Contributor
38 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed overnight to see a show at PPL. It is a very short walk to the PPL center. We found parking to be very convenient and only $6. (Prepaid through the reservation) We upgraded to a Junior Suite and it was very spacious - King size bed, sofa bed, 2 additional chairs, big TV, nice bathroom and tons of... More 

Was this review helpful? Yes
Laurene S, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear Guest, We are so happy you enjoyed the concert and your stay with us! We had many guests here to see James Taylor, and we apologize for having a full house with noisy neighbors. We are happy you enjoyed your upgrade to our spacious Junior Suite:) Please see us again the next time you are in town for the... More 

Hollidaysburg, Pennsylvania
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was nice and the staff was friendly. Didn't do much there but sleep but the room was clean and quiet. Finding the hotel was a little difficult due to all the one way streets. Parking was in a garage nearby for $6 a night.

Was this review helpful? Yes
Laurene S, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear Valued Guest, Thank you so much for taking the time to rate us on TripAdvisor! We kindly accept the 4 Star Review you left here for us:) Thank you also for pointing out the friendly staff we have here at our property. We are thrilled you enjoyed your stay and hope to see you in the future! Best regards,... More 

Pascagoula, Mississippi
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

First visit and will never go back. Smelly room, poor parking, no breakfast, terrible wifi. unfriendly staff, and an exorbitant room rate. Certainly the worst Holiday Inn I have ever stayed at. Did not eat in their restaurant.

Was this review helpful? Yes
Laurene S, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear Guest, We are extremely sorry your stay was unsatisfactory to you. We strive to meet our guests expectations, and we are apologetic that we missed the mark with you. As a Holiday Inn, we do not have the standard of a complimentary breakfast every morning such as our sister Express properties. We all have full service restaurants on-site, but... More 

Liverpool, Pennsylvania
Level Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 21, 2015

Arrived late, left early but still a very pleasant visit. Holiday Inn seems to never disappoint the staff was respectable. And the room was clean and spacious beds were comfortable with both firm and soft pillows. Free wifi offered with purchase of hotel room. Be sure to show AAA card for room discount.

Was this review helpful? Yes
Laurene S, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear Valued Guest, Thank you so much for the warm comments you left here for us! We sincerely appreciate it! We strive to provide excellent service to our guests, and we are extremely happy we met your expectations. We hope to see you in the future! Best regards, Laurene S. Front Office Manager More 

Reading, Pennsylvania
Level Contributor
95 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed June 6, 2015

The hotel front desk staff were excellent. Lorraine was friendly and gave us a great upgrade. Unfortunately at check out we realized we were charged double the agreed rate and the other desk staff who helped us was less than friendly. We really enjoyed the location, with several restaurants nearby. The pool is the best. So warm, much more than... More 

Was this review helpful? Yes
Laurene S, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Hi Brandi! Thank you so much for the kind comments:) I will have to make sure the GM sees this one:) As for the other desk agent, I have pulled up your reservation and I will be addressing the issue you had with that staff member. It is important that our desk staff treat all of our guests with nothing... More 

Binghamton, New York
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 2, 2015

Hotel is in downtown Allentown. Front desk staff very friendly and courteous. Hotel offers free internet, but if you are there for work and need to use the internet for that, forget it. Soooo slow, took forever to load pages, some never did. Room was fine and we slept well. The bathroom, not so much. It really needed an update... More 

Was this review helpful? Yes
Laurene S, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear Valued Guest, I am so sorry about this issue you experienced during your last stay. I have passed this important feedback on to Housekeeping for it to be addressed immediately. As for the front desk staff, I appreciate the warm comments you left for them, and I will give my staff a pat on the back for making you... More 

Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 26, 2015 via mobile

Really nice hotel in downtown.Our room was really nice and clean and the beds were really comfortable. About the nicest bed I've ever slept in in a hotel. There is a gym and pool, a restaurant and a lounge. You pay $6.00 to park in underground parking lot a cross the street.

Was this review helpful? Yes
Marc M, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear kaputsy, Thank you so much for rating our hotel 5 stars! We appreciate it! We are thrilled you found our beds comfortable and the parking convenient. We hope you will chose our hotel the next time you are in town! Thanks again, Laurene S. Front Office Manager More 

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