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Holiday Inn Allentown Center City

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904 W Hamilton St., Allentown, PA 18101
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Holiday Inn Allentown Center City
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217 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Liverpool, Pennsylvania
Level Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Arrived late, left early but still a very pleasant visit. Holiday Inn seems to never disappoint the staff was respectable. And the room was clean and spacious beds were comfortable with both firm and soft pillows. Free wifi offered with purchase of hotel room. Be sure to show AAA card for room discount.

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Reading, Pennsylvania
Level Contributor
95 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel front desk staff were excellent. Lorraine was friendly and gave us a great upgrade. Unfortunately at check out we realized we were charged double the agreed rate and the other desk staff who helped us was less than friendly. We really enjoyed the location, with several restaurants nearby. The pool is the best. So warm, much more than... More 

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Laurene S, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Hi Brandi! Thank you so much for the kind comments:) I will have to make sure the GM sees this one:) As for the other desk agent, I have pulled up your reservation and I will be addressing the issue you had with that staff member. It is important that our desk staff treat all of our guests with nothing... More 

Binghamton, New York
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Hotel is in downtown Allentown. Front desk staff very friendly and courteous. Hotel offers free internet, but if you are there for work and need to use the internet for that, forget it. Soooo slow, took forever to load pages, some never did. Room was fine and we slept well. The bathroom, not so much. It really needed an update... More 

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Laurene S, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear Valued Guest, I am so sorry about this issue you experienced during your last stay. I have passed this important feedback on to Housekeeping for it to be addressed immediately. As for the front desk staff, I appreciate the warm comments you left for them, and I will give my staff a pat on the back for making you... More 

Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

Really nice hotel in downtown.Our room was really nice and clean and the beds were really comfortable. About the nicest bed I've ever slept in in a hotel. There is a gym and pool, a restaurant and a lounge. You pay $6.00 to park in underground parking lot a cross the street.

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Marc M, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear kaputsy, Thank you so much for rating our hotel 5 stars! We appreciate it! We are thrilled you found our beds comfortable and the parking convenient. We hope you will chose our hotel the next time you are in town! Thanks again, Laurene S. Front Office Manager More 

Mountain Lakes, New Jersey, United States
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed April 29, 2015

I stayed there one night for my half marathon. The room is very nice, big and quiet. My room is at the top floor and the view is pretty good too. Many restaurants in walking distance. Will stay there again.

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Marc M, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear Valued Guest, With so many great restaurants in the area as you have noted, you know what my options are for lunch....very hard choices! Everything is so good!!! I am so happy you enjoyed being in the perfect location for the marathon and within walking distance of some of the fabulous restaurants. Our desk staff is always willing to... More 

Spring Mills, Pennsylvania
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed April 23, 2015

first and foremost, when they say Center City, they mean it...but it's not the nicest of areas!! The hotel itself is fine...it's clean, the rooms are nice and well-appointed, and the beds are comfy. We did not eat in the restaurant but did have a few drinks in the 57 Lounge. It seemed as if the staff may have been... More 

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Marc M, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear Valued Guest, We appreciate you taking the time to write about your recent stay with us. The restaurant and bar are a separate entity from us, but we do work hand in hand with each other. They are rather new here, and they appreciate any and all feedback received. It is important to have, because what else helps us... More 

long Island NY
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 stars Reviewed February 18, 2015

Booked 2 rooms king beds when we arrived told they only had 2 double bed rooms tough for a couple to sleep in. Room came with breakfast credit when we down at 10am no menu posted no buffet and no one in restaurant to even ask about. Room was clean as was the rest of the property. pool was nice... More 

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Marc M, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Laurene... More 

New York City, New York
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed January 25, 2015

Stayed here just after Christmas for the first time. Very good hotel in a very good location. Parking was convenient enough -- in a garage right across the street that was mostly empty. There are some great restaurants/bars nearby.

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Marc M, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Laurene S. Front Office Manager More 

Fort Worth, Texas
1 review
5 of 5 stars Reviewed January 15, 2015

My husband and I hosted our wedding right up the street and used the Holiday Inn because of its great location to our venue. This area is really changing for the good, new eateries, event locations nearby, and a brand new look. Our experience at the hotel was great from the staff's wonderful hospitality, having off street parking, to the... More 

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Marc M, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear Valued Guest, We are so happy to hear you enjoyed your visit while in the area for your wedding....congrats!!!! We strive to meet guest expectations, and are happy we did just that for you! We hope next time you are in the area, you choose to stay at our location! Best Regards, Laurene S. Front Office Manager More 

Hellertown
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 2, 2015

We made reservations for New Years Eve the same day and were very happy with the cleanliness of the hotel and room. The front staff was greeted up cheerfully. The breakfast the next morning was delicious. Good location to many places in the up and coming Allentown, PA area.

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Marc M, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear Valued Guest, We are so happy you enjoyed your holiday at the Holiday Inn Center City! We had such a blast with all of our guests this day. The woman working the overnight shift said she brought her New Year's in with nothing but happiness and laughter! We hope you will come visit us again in the near future.... More 

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