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Holiday Inn Allentown Center City

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904 W Hamilton St., Allentown, PA 18101
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1 room 1 guest
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Holiday Inn Allentown Center City
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Holiday Inn Allentown Center City
Holiday Inn Allentown Center City
Holiday Inn Allentown Center City
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225 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Hershey, Pennsylvania
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel is very clean and ideally located. Don't be deceived by the pictures of the indoor pool on the website. It is VERY small! I wish that you could get food to eat later than 10 pm. The bar is great and Dee took such great care of us! Thanks Dee!

Was this review helpful? Yes
Laurene S, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear Valued Guest, We are thrilled you enjoyed your stay with us! We cannot wait to welcome you back to our hotel next year...see you then:) Best regards, Laurene S. More 

Allentown, Pennsylvania
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed July 31, 2015

The rooms are dirty, i spent 3 days at this hell hole and not once housekeeping came by.. I asked for clean sheets since the one the bed had on were covered in urine the lady came up and asked me to make my own bed. To put the icing on the cake our next door neighbors had a dog... More 

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Laurene S, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear Guest, Let me start off by apologizing your stay was not as expected. As the Front Office Manager, I am responsible for ensuring the Front Desk is run as smoothly as possible. In your circumstance, as you can recall, I made sure to call the Executive Housekeeper to hear your concerns and to do the research on her end.... More 

Lynn, Massachusetts
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 19, 2015

The main lobby was great. The rooms where big and clean. When we turned on the a/c there was a weird smell. The front desk employees where awesome super friendly and they have an answer to every question. The location was great to close to everything, but you have to drive thru the ghetto to get there. All in all... More 

Was this review helpful? Yes
Laurene S, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear Valued Guest, Thank you so much for rating our hotel with 4 Stars, we appreciate it:) I also want to thank you for pointing out how friendly the desk staff was, it gives me great pleasure working with all of them. They work hard, and it is nice when guests such as yourself acknowledge them, so thank you! I... More 

Delavan, Illinois
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 16, 2015

I arrived very early in the morning from a red eye into Philadelphia. Two at the front desk and very accommodating, asking about my trip and commiserating on the lateness of my arrival. Rooms certainly not new but a very fresh look on beds and furniture. Needed to sleep in late and no noises from housekeeping from housekeeping, a rare... More 

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Laurene S, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear Valued Guest, Thank you for writing us a 4 Star Review, it is much appreciated! I apologize for the parking fee we have here at our hotel. As with many Center City locations, the only options are parking garages and metered parking. We have worked with the Parking Authority to obtain the best rate for our guests at $6... More 

York, Pennsylvania
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 13, 2015

Ok, so we got our stay at the hotel through a bidding site and were worried after I read reviews online. I was very pleasantly surprised. I'm not sure what other reviewers consider to be ghetto, but this location was definitely not ghetto! I live in the suburbs and am happy to stay in the suburbs where I feel safe... More 

Was this review helpful? Yes
Laurene S, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear Valued Guest, We are so happy you took the time to share this feedback on the TripAdvisor site. As you can imagine, being a Center City property leaves us with challenges of paying for parking, less desirable reviews, etc. But we are so appreciative that you pointed out the good in our property. We hope we will see you... More 

Sinking Spring, Pennsylvania
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 3, 2015

We stayed overnight to see a show at PPL. It is a very short walk to the PPL center. We found parking to be very convenient and only $6. (Prepaid through the reservation) We upgraded to a Junior Suite and it was very spacious - King size bed, sofa bed, 2 additional chairs, big TV, nice bathroom and tons of... More 

Was this review helpful? Yes
Laurene S, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear Guest, We are so happy you enjoyed the concert and your stay with us! We had many guests here to see James Taylor, and we apologize for having a full house with noisy neighbors. We are happy you enjoyed your upgrade to our spacious Junior Suite:) Please see us again the next time you are in town for the... More 

Hollidaysburg, Pennsylvania
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 1, 2015

The hotel was nice and the staff was friendly. Didn't do much there but sleep but the room was clean and quiet. Finding the hotel was a little difficult due to all the one way streets. Parking was in a garage nearby for $6 a night.

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Laurene S, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear Valued Guest, Thank you so much for taking the time to rate us on TripAdvisor! We kindly accept the 4 Star Review you left here for us:) Thank you also for pointing out the friendly staff we have here at our property. We are thrilled you enjoyed your stay and hope to see you in the future! Best regards,... More 

Pascagoula, Mississippi
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 30, 2015

First visit and will never go back. Smelly room, poor parking, no breakfast, terrible wifi. unfriendly staff, and an exorbitant room rate. Certainly the worst Holiday Inn I have ever stayed at. Did not eat in their restaurant.

Was this review helpful? Yes
Laurene S, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear Guest, We are extremely sorry your stay was unsatisfactory to you. We strive to meet our guests expectations, and we are apologetic that we missed the mark with you. As a Holiday Inn, we do not have the standard of a complimentary breakfast every morning such as our sister Express properties. We all have full service restaurants on-site, but... More 

Liverpool, Pennsylvania
Level Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 21, 2015

Arrived late, left early but still a very pleasant visit. Holiday Inn seems to never disappoint the staff was respectable. And the room was clean and spacious beds were comfortable with both firm and soft pillows. Free wifi offered with purchase of hotel room. Be sure to show AAA card for room discount.

Was this review helpful? Yes
Laurene S, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Dear Valued Guest, Thank you so much for the warm comments you left here for us! We sincerely appreciate it! We strive to provide excellent service to our guests, and we are extremely happy we met your expectations. We hope to see you in the future! Best regards, Laurene S. Front Office Manager More 

Reading, Pennsylvania
Level Contributor
100 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed June 6, 2015

The hotel front desk staff were excellent. Lorraine was friendly and gave us a great upgrade. Unfortunately at check out we realized we were charged double the agreed rate and the other desk staff who helped us was less than friendly. We really enjoyed the location, with several restaurants nearby. The pool is the best. So warm, much more than... More 

Was this review helpful? Yes
Laurene S, Front Office Manager at Holiday Inn Allentown Center City, responded to this review

Hi Brandi! Thank you so much for the kind comments:) I will have to make sure the GM sees this one:) As for the other desk agent, I have pulled up your reservation and I will be addressing the issue you had with that staff member. It is important that our desk staff treat all of our guests with nothing... More 

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