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Holiday Inn Express & Suites - W Tilghman Street

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5630 W Tilghman Street, Allentown, PA 18104-9385 (Formerly Best Western)
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Holiday Inn Express & Suites - W Tilghman Street
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Holiday Inn Express & Suites - W Tilghman Street
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25 reviews from our community

Traveler rating
    18
    3
    2
    0
    2
See reviews for
12
3
Solo
0
4
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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USA
Contributor
19 reviews 19 reviews
8 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed at this hotel for one night. It was so easy to get to from the highway. The front desk staff were very courteous and the complimentary chocolate chip cookies were an added treat. Being members in the Holiday Inn Rewards Program we received a complimentary upgrade which was great. Also they had a sign that welcomed all Rewards... More 

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New York
Senior Reviewer
7 reviews 7 reviews
1 of 5 stars Reviewed 1 week ago

I initially made the reservation when the hotel was under the name of 'Best Western.' I called to clarify the cancellation policy and learned at that time that the the hotel was now owned by 'Holiday Inn Express.' Well, the new management did not honor my cancellation request which was made the night before my reservation stay under the new... More 

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Swansboro, North Carolina
Contributor
17 reviews 17 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Booked this hotel for a weekend stay for family and friends coming in from out of town for family baby shower. While the gym area and the pool areas are small - they are ok. Would have been nice if there was a treadmill and a hot tub. Rooms are clean and breakfast was average. Breakfast room is small and... More 

Was this review helpful? Yes
Kyle B, Front Office Manager at Holiday Inn Express & Suites - W Tilghman Street, responded to this review

Dear K M, We are deeply satisfied that your Overall Stay with us was a pleasant one. Our Holiday Inn Express & Suites Allentown West has much gratitude for you being with us. Reviews like your enable us to look into manner such as the Breakfast Seating arrangements. We are in close contact with our Maintenance department in regards to... More 

Ottawa
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 5, 2015

We have driven out of our way countless times to stay at this hotel. Although formerly part of the Best Western chain, they have succeeded in retaining the efficient, courteous, and helpful staff under their new Holiday Inn banner. It was evident from the time Kyle B. greeted us while ‘checking in’. Equally impressive was the consideration to accommodate those... More 

Was this review helpful? Yes
Gale S, Front Office Manager at Holiday Inn Express & Suites - W Tilghman Street, responded to this review

Thank you curlerOttawa, It was an absolute delight having you stay with us and we deeply thank you for your kind and truthful words about our Holiday Inn Express and Suites. It is reviews like yours where we find a sincere amount of pride in our line of work and encourage greatness in all aspects of operation. Thank you again... More 

Pennsylvania
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed February 28, 2015

First time in this hotel. Stayed her after Neil Diamond concert at PPL Center in Allentown. I mentioned that it was my wife's 60th Birthday when I booked, but did not think anything else about it. When I checked us in after the Concert and my wife waited in the car, everything was ready and an easy check in process.... More 

Was this review helpful? Yes
Gale S, General Manager at Holiday Inn Express & Suites - W Tilghman Street, responded to this review

Thank you very much for your review on our Holiday Inn Express and Suites Allentown West. I am absolutely delighted that you enjoyed your stay with us and how our staff was able to make your special night that much better. We truly thank you for your time and hope to see you sometime soon! More 

Chesterville, Ontario, Canada
Top Contributor
111 reviews 111 reviews
18 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed February 6, 2015

Stopped in for the night on our way back to Canada. Room was large, clean and confortable. We were on the side away from the street and had no noise issues to keep us from sleeping. The noise level increased in the morning, but that was to be expected and we were awake by that time. Breakfast was the usual... More 

Was this review helpful? Yes
Gale S, General Manager at Holiday Inn Express & Suites - W Tilghman Street, responded to this review

Dear Francoise G Thank you ever so much for your kind and truthful words about our Holiday Inn Express & Suites. It was a dear pleasure to have your acquaintance and we look forward to hopefully reuniting in the future! More 

1 review
5 of 5 stars Reviewed January 30, 2015

My company is close by and I Had to stay overnight for business. Due to the proximity of the hotel, this was my first choice and a wise choice, at that. I Will definitely stay here next time. Clean rooms. Great service. Friendly staff. Can't beat the complimentary breakfast.

Was this review helpful? Yes
Gale S, General Manager at Holiday Inn Express & Suites - W Tilghman Street, responded to this review

Thank you very much for your review of our Holiday Inn Express & Suites. Your thoughtful words are what inspires our staff on a daily basis. It was a pleasure to have you and we look forward to having you again! Kyle B. Guest Services Manager More 

Springfield, MA
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 5, 2015

We stayed here with two of our teens on December 28 while in town to help family move. The pros: friendly staff, good price, decent breakfast; cons: pool way too cold, room very hot with heat turned off. We appreciated being able to arrive at breakfast right at 9:30 and still get food, even if not hot food. Two of... More 

Was this review helpful? Yes
Gale S, General Manager at Holiday Inn Express & Suites - W Tilghman Street, responded to this review

Thank you very much for taking the time to review our Hotel. We apologize about the temperature of the pool as it goes through is cycling phases. It was a pleasure to have you and hope to see you again!! More 

Florida
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed January 2, 2015 via mobile

This hotel was a little hard to find. We took the west part of the address on our gps and found it immediately. The staff was amazing. There was no rudeness at all from anyone. When we checked in we were immediately told that our room was on the backside of the hotel so I can't say anything about street... More 

Was this review helpful? Yes
Gale S, General Manager at Holiday Inn Express & Suites - W Tilghman Street, responded to this review

I am pleased to hear you enjoyed your stay with us and we look forward to hosting you again! All the Best More 

Paterson, New Jersey
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 21, 2014

This hotel make me felt at home. They did make making sure that you were very special at their hotel. The bathroom in our room is large and got a large counter space. Got microwaves, refrigerator and a coffee machine in the room without extra charges. Breakfast was outstanding, a lot of choices. Front desk staffs and the lady who... More 

Was this review helpful? Yes
Gale S, General Manager at Holiday Inn Express & Suites - W Tilghman Street, responded to this review

Thank you for your review, we are so pleased you enjoyed your stay with us. Thank you again More 

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Management photos: Courtesy of the property manager

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