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Holiday Inn Express & Suites - W Tilghman Street

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5630 W Tilghman Street, Allentown, PA 18104-9385 (Formerly Best Western)
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Holiday Inn Express & Suites - W Tilghman Street
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36 Reviews from our TripAdvisor Community

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Traveler rating
    21
    9
    3
    1
    2
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3
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7
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Valley Stream, New York
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Nice hotel. Stay here with a family of 10 and we had a great time. The staff was friendly and knowledge about the reward system. The breakfast was a great and setup was very clean and many option to choose from. Nice stay for a short period of time

Was this review helpful? Yes
Clinton, Tennessee
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at this Holiday Inn Express while traveling to Boston. Roadwork delayed our arrival to 1:15 am. The front desk receptionist was very friendly considering the hour and even took the time to show us the fitness room and breakfast area. The room was very clean and HUGE! We hated our stay was just one night! The bed was... More 

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Florida
Level Contributor
68 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here last week with family, the only thing that wasn't excellent about this hotel is when I read the reviews here and discovered others got chocolate chip cookies at checkin, we didn't! The staff was exceptionally polite and pleasant, the bedding was very comfortable, a cut above what we expected for a hotel in this price range, room nice... More 

Was this review helpful? Yes
Gale S, Front Office Manager at Holiday Inn Express & Suites - W Tilghman Street, responded to this review

Dear WallyFL, It was an absolute pleasure having you stay with us and your kind words about our reputable staff our much obliged. We strive for perfection and reviews like yours keeps us on track with our heads held up. Next time your in town WallyFl we promise to have a cookie with your name on it ! Just call... More 

Maryland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel for one night last week. I had to sign a statement when I arrived that I would not smoke in the room or I would be fined. No problem. I don't smoke. When we checked into our room (104) the smell of smoke was so strong in the room and bathroom. It smelled like a... More 

Was this review helpful? Yes 1
Gale S, General Manager at Holiday Inn Express & Suites - W Tilghman Street, responded to this review

Dear Brinker5, We are so sorry to here the status of your stay. As a 100% non-smoking facility we surely do apologize for any smoke that was detected on our premises. We can assure you this review and your experience will be a true training tool for as our staff as we move forward here. This has not been taken... More 

Philadelphia, Pennsylvania
Level Contributor
90 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I'm a 30 year platinum member and I stay at IHG hotels around 200 nights a year. Service at this hotel is exceptional they have a managers appreciation night on Wednesdays which offers complementary snacks and drinks. This hotel is newly renovated the rooms are very modern. The only thing I found is when you check-in you want to request... More 

Was this review helpful? Yes
Gale S, Front Office Manager at Holiday Inn Express & Suites - W Tilghman Street, responded to this review

Dear AgFlag, I am so delighted to hear you enjoyed our Manager's Reception that carries complimentary food and beverages on Wednesdays from 5:00 pm -7:00 pm for all of our guests. It was an absolute delight to have a Platinum Member recognize us with great fashion and we at the Holiday Inn Express and Suites Allentown West take your words... More 

Philadelphia, PA
Level Contributor
608 reviews
373 hotel reviews
common_n_hotel_reviews_1bd8 798 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Rating a Holiday Inn Express is a little difficult because they're all very much the same: it's kind of like rating a McDonalds. The strength of the chain is that the rooms and amenities are very good for the "upscale motel" category; the weakness is that you sometimes have to pay significantly more for accommodations that are only marginally better... More 

Was this review helpful? Yes
Gale S, General Manager at Holiday Inn Express & Suites - W Tilghman Street, responded to this review

Thank you very much for kind words in regards to our Holiday Inn Express and Suites Allentown West. It was such a pleasure having you stay with us and we sure do hope on seeing you again ! From our entire staff to your home ! More 

Naperville, Illinois
Level Contributor
122 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Was a little irritated trying to find this place. The smart phone and GPS could not find this place. I finally allied and spoke to a lady from the front desk and she gave directions and also agreed that most people that are from out of town cannot find the hotel. The parking lot appears to be safe. The hotel... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites - W Tilghman Street, responded to this review

Dear Kim L, Thank you for taking the time to share your recent experience with us. I am delighted to know that you had a smooth check in. Allow me to apologize if the layout of our rooms fell below your expectations and if this may have caused any inconvenience. Your comments are highly appreciated as these will be considered... More 

los angeles
Level Contributor
91 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed May 18, 2015

nice room size, comfortable bed, fridge, etc, clean bathroom, there was a nice breakfast for free included and free wifi also which was a plus. There is a pool which is good - just wish there was a hot tub!

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Gale S, General Manager at Holiday Inn Express & Suites - W Tilghman Street, responded to this review

Thank you very much for your review, We are so happy to see you got to enjoy our heated indoor pool ! It was an absolute pleasure having you spend your time with us ! Hoping on seeing you again from the Entire Holiday Inn Express and Suites Allentown West Staff. More 

Red Lion, Pennsylvania
Level Contributor
94 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed May 6, 2015

Stayed for one night this past weekend, no complaints. The place was very clean, large parking lot. The beds were comfortable. The indoor pool was a decent size. They offer a free breakfast that included everything, so very good value there as it is included in the price of the room. Would definitely stay again if up in Allentown.

Was this review helpful? Yes 1
Gale S, General Manager at Holiday Inn Express & Suites - W Tilghman Street, responded to this review

Thank you very much for kind words in regards to our Holiday Inn Express and Suites Allentown West. It was such a pleasure having you stay with us and we sure do hope on seeing you again ! From our entire staff to your home ! More 

Morristown, Tennessee
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed April 29, 2015

This place was great! The bed was very comfortable, the room was clean and spacious with excellent décor. The service was excellent and they had an above average breakfast spread. I will stay here again the next time I pass through Allentown.

Was this review helpful? Yes 1
Gale S, General Manager at Holiday Inn Express & Suites - W Tilghman Street, responded to this review

Thank you very much for kind words in regards to our Holiday Inn Express and Suites Allentown West. It was such a pleasure having you stay with us and we sure do hope on seeing you again ! From our entire staff to your home ! More 

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