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Staybridge Suites Allentown West

Certificate of Excellence
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327c Star Road, Allentown, PA 18106
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Staybridge Suites Allentown West
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Ranked #8 of 27 Hotels in Allentown
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed December 16, 2014
Jerry E South Pole
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115 reviews from our community

Traveler rating
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    33
    15
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48
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17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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South Pole
Top Contributor
58 reviews 58 reviews
25 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 16, 2014

I stayed in this Staybridge for a full week, and it was a very good experience. The hotel is nice, well managed and kept up. Its location isn't far from shopping centers and restaurants. My room was modernized, fully equipped, and very comfortable. I interacted with several of the staff members, all of whom were very friendly and welcoming. The... More 

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Weston, Connecticut
Top Contributor
65 reviews 65 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 2, 2014

We got to the hotel after a long drive Tuesday evening. The gentleman at the desk was very nice and had a package waiting for me from a friend for my birthday. We were happy to have two bedrooms and were very comfortable. Wednesday the snow started to fly, but the hotel was very proactive with the snow clearing all... More 

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Staybridge327, Front Office Manager at Staybridge Suites Allentown West, responded to this review

Many thanks for the wonderful review, and we appreciate you choosing our hotel. I'm delighted to see that the whole family enjoyed their stay with us and that our accommodations and amenities met your needs - especially our complimentary breakfast (with the pilgrim) and evening social reception. We're glad you enjoyed your birthday with us and look forward to your... More 

south south south Florida
Contributor
17 reviews 17 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 3, 2014 via mobile

Really enjoyed my stay at Staybridge on the way to NYC. The hotel was clean and the staff was more than polite, helpful and professional! The breakfast , however, was amazing. Cantaloupe,pineapple,grapes not to mention the apples and bananas were on the breakfast bar. Bacon as well as eggs and breads, pastries, cereals.... You name it .Oh, and the best... More 

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Staybridge327, Front Office Manager at Staybridge Suites Allentown West, responded to this review

Thank you so much for your amazing review. We are so glad your enjoyed all the fresh items provided on the breakfast buffet. I will share this great review with the staff and we look forward to your next trip. More 

New Jersey
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 26, 2014

We have stayed several times this hotel near our daughter's college. It is not fancy, but the room is quite large and does what we need it to do. The small living room with the extra bed and the kitchenette can be quite useful when you need them. We are more than happy with this hotel given its very reasonable... More 

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Staybridge327, Front Office Manager at Staybridge Suites Allentown West, responded to this review

We are so glad you enjoyed your stay with us, and we appreciate you choosing our hotel. Glad to see that our accommodations and amenities met your needs, and that we were conveniently located for you. It's our pleasure having you as our guest, and we look forward to welcoming you back. More 

Armonk, New York
Contributor
12 reviews 12 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 25, 2014 via mobile

So we asked for maid service which they call "lite touch". After coming back late Saturday nite, staybridge's "lite touch" service left breakfast plates with food on them on the kitchen counter, left dirty plates in the sink, soap wrapper in the shower. I was lucky they gave us one extra shampoo! You get the feeling they are scrimping and... More 

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Staybridge327, Front Office Manager at Staybridge Suites Allentown West, responded to this review

Thank you for your review of your recent stay with us at Staybridge Suites. I am sorry to hear that our light touch service we provide was not what you expected. I am glad you enjoyed the friendliness of the ladies in the morning, I will be sure to pass on your kind words to them. Thank you again, and... More 

Poughkeepsie, New York
Contributor
17 reviews 17 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 25, 2014 via mobile

I'd never heard of Staybridge suites before, I guess they are a smaller chain. This location was chosen due to it having the best price for a suite style hotel in the Allentown area and the great reviews. This hotel was everything promised. We stayed in a one bedroom suite and it was spacious and comfortable. The free breakfast was... More 

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Staybridge327, Front Office Manager at Staybridge Suites Allentown West, responded to this review

Thank you for such a great review. I'm glad you enjoyed everything the Staybridge has to offer including the spaciousness of our suites and the free breakfast. We look forward to welcoming you back in the future when you are in the Allentown area. More 

Middletown, Delaware
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 15, 2014

We were not expecting the accommodations we encountered. From the moment we walked in the lobby, we were greeted by a wonderful, friendly desk clerk. The fireplace separating the lobby from the sitting/eating area was a nice touch. When we got to the room, I think we were expecting the typical two bed, long room, non friendly, cold room. Instead,... More 

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Staybridge327, Front Office Manager at Staybridge Suites Allentown West, responded to this review

What a fantastic review! Many thanks for the great comments, and we appreciate you choosing our hotel. We all work hard to provide the best experience possible for our guests, and reviews such as yours let us know we're on the right track. More 

Altavista, Virginia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 30, 2014 via mobile

Long trip, had to stay somewhere in Allentown...went to my tripadvisor which gave this hotel a very high rating, so why not? It was clean, large, well appointed, nicely laid out, within walking distance of some great places to eat...EXACTLY what we needed after a day on the road!

Was this review helpful? Yes 1
Staybridge327, Front Office Manager at Staybridge Suites Allentown West, responded to this review

What a great review! We're so glad you enjoyed your stay with us, and we always love hearing from our guests! I'm glad to see that your stay was a pleasant one, and that our accommodations and amenities met your needs. More 

Bowie, Maryland
Top Contributor
218 reviews 218 reviews
71 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed September 21, 2014

Stayed on IHG rewards points and the night auditor gave me an upgrade to a 1-bedroom suite, which was very nice since I had my two kids with me for a 3-night stay. The free full breakfast available each morning never gets old, and I really appreciated the friendliness of the FD staff... several of whom were helpful on assisting... More 

Was this review helpful? Yes
Staybridge327, Front Office Manager at Staybridge Suites Allentown West, responded to this review

Thank you for such a great review. We take a lot of pride in providing outstanding guest service, and I'm delighted to see that out efforts helped make your stay an enjoyable one. Reviews such as yours are always rewarding, and we're delighted you enjoyed your stay with us. More 

New York, NY
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 6, 2014 via mobile

Stayed three nights over the Labor Day weekend. The desk staff, Joseph, Amanda and Donna, were very helpful and knowledgable about the area. Staff is the best aspect of this property. Homewood Suites was booked so my daughter, girlfriend and I gave this chain a try. It is less cheerful and more worn down than most Homewood Suites. The hotel... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Staybridge Suites Allentown West, responded to this review

Dear Immpro, Thank you for your feedback of our hotel. I am delighted to read that you appreciate the service you received during check in. I have also noted your concerns on a few issues that you have faced during your stay particularly with the policy regarding housekeeping service. Your comments is very important and please rest assured that it... More 

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