The hotel itself and the staff are lovely. They graciousky handled my complaints about noisy guests. The hotel is clean and well kept . However there is a 24/7 truck depot behind the hotel. The trucks backi up to hitch up to their trailers; the backup alerts went on until late and restarted early. There is a also a late...
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Thank you for your feedback regarding our property.
Our apologies for the noise infractions you experienced while staying with us. We have done our best to noise proof and insulate our building/windows as best as possible to assist with reducing the noise from the Trucking Company.
Many of our guests request the front side of our hotel, as it is...
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I stayed at this hotel after my original hotel booking at another location was cancelled due to poor hotel quality. I stopped into this location without having a reseravation and explained what had transpired at another establishment. The front desk staff was very pleasant and apologized for what I experienced at another hotel.
The staff allowed me to see the...
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Thank you so much for the positive feedback!
I am glad we were able to accommodate you and your family for your stay here in the Allentown area. It was a pleasure having such a pleasant guest as yourself.
We certainly look forward to having you stay here with us again. Thank you again for the compliments.
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Our family (mom, dad, 11 yr old) often visits this area. We've stayed at different hotels, including here. Usually, this hotel's rates are more than the Staybridge next door (which includes a free breakfast), but this time, the Hilton Garden Inn's rate was at least $30 less. The hotel is clean with friendly staff. We walked a few feet to...
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Thank you very much for your feedback on our property.
You are correct, per our Brand, only our Deluxe King Bed's feature the Garden Sleep System adjustable bedding. We apologize the Deluxe Double/Double Bed was uncomfortable during your stay. In the future, if you would prefer the Deluxe King, we have cots available on property that are complimentary, we can...
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I was on business and ran into some complications so I ended up checking in a couple of days early. I was a bit upset and frustrated when I arrived (no fault of theirs) but the man at the front desk was very helpful, patient, and kind. He made me feel welcome, checked me in early, got me situated quickly....
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A big thank you from all of our staff for your positive comments about our property and our staff members.
Our main goal is to please our guest's and by the sound of it - we hit a home run with you!
We certainly look forward to having you stay with us again - and please next time you visit,...
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Stayed here for two nights with my wife and two kids. We spent the weekend going to the Crayola factory in Easton, PA and also up for the day to the indoor water park at the Split Rock Resort in the Poconos.
The location is great. Right near highway Rt. 22. There was a Red Robin and another restaurant Chess...
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Thank you for the positive feedback about our property!
We are glad you enjoyed your stay here, with your family. There are so many great things to experience here in the Lehigh Valley and Pocono Mountains.
We look forward to your next visit with us!
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Very nice and clean hotel and all amenities. Pool was nice and clean. Rooms were clean, etc. Staff was helpful and friendly. I just don't understand why only certain hotels in this chain provide breakfast and include it in the price of the room and others charge you. I always chose this chain because a hot breakfast was included and...
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Thank you for your review about our property! We are pleased to hear you enjoyed your accommodations and service.
We are grateful to hear you prefer Hilton Garden Inn's, as we take pride in the loyalty of our frequent guest's.
Similar to Courtyard's by Marriott, Hilton Garden Inn brands do offer a Full Hot American Breakfast Buffet, which prices for...
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My Hilton Honors reservation was ready & waiting when I arrived. The staff was always friendy and willing to offer help. Fast breakfast service with excellent choices.
I was waiting for the front desk receptionist to grab my complimentary bottle water when a kitchen staff saw my voucher, came back and said "Here, have 2 bottles".
Rooms were clean &...
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Thank you for being such a loyal guest and participating in the Hilton Honors Program. We always enjoy seeing familiar faces and giving back to our guests!
We appreciate the positive feedback you provided on our property. We look forward to the opportunity of having you stay with us again.
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We stayed here last weekend for a mini vacation to Blue Mountain. This hotel is extremely convenient to Blue Mountain and you basically have to take a right out of the hotel and drive 15 miles and you are there! The hotel is also very close to many eating establishments (Red Robin will deliver and is in the parking lot)....
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Thank you for your feedback regarding our property! We appreciate the positivity and the fact that you enjoyed your stay.
We are working hard to upgrade our guest rooms in the very near future, so we trust you will try us again and be satisfied with those upgrades.
Thank you once again and we hope to see you back again,...
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I've been there for a week now and that was the answer I got from the front desk when asked why hasn't the internet been fixed in two days. They advertise high-speed internet (as it is customary in the 21st century) but for two nights in a row I measured under 100Kbps bandwidth available for download (using various internet speed...
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Thank you for offering us your honest feedback regarding our property.
We sincerely apologize for the internet problems you experienced while you were staying with us in January. Unfortunately, we had requested an internet upgrade through Hilton and were in the process of having it granted while you were in house.
Since your last stay with us, we have upgraded...
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My partner is a Diamond HHonors member and this was our first time staying at this hotel. The staff was very friendly and we got vouchers for breakfast. I thought that we were going to get a king size bed but we got two full size beds instead. We would have liked a king size bed. I don't know if...
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Thank you for your positive feedback on your most current stay here at the Hilton Garden Inn Allentown Bethlehem Airport.
We appreciate your feedback and take everything into great consideration - Upon your next stay with us, please do not hesitate to ask if we have any Deluxe King's available, we would be happy to accommodate.
Thank you again!
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