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All 10 Albany hotels

Phoenix Inn Suites Albany

2.5 of 5 Hotel   |   3410 Spicer Drive SE, I-5 Exit 233, Albany, OR 97322
Hotel amenities
Phoenix Inn Suites Albany

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66%
Ranked #6 of 10 hotels in Albany
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 2 weeks ago
Hensandchickens Richland, Washington
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69 people have reviewed this hotel

Traveler rating
    17
    28
    19
    4
    1
See reviews for
25
12
5
16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Richland, Washington
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is convenient to I-5 and the lovely 24 hour adult store. The lobby is modern, but the rooms need redecorated. I thought for a minute that Ronald Reagan was sitting on that white leather sofa. It was clean and the bed was comfortable, but super tacky. The room was huge. The work area lacked modern plug ins for... More

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DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Thank you for staying with us. We greatly appreciate the feedback. Although you acknowledged some areas that were positive about your experience, it's disappointing that we didn't meet your expectations. I'm sincerely sorry we let you down. Glad to announce we're in an ongoing stage of renovating our hotel in the next year. We hope you will revisit us to... More

Hood River, Oregon
1 review
5 of 5 stars Reviewed 3 weeks ago

We had a great experience at our last visit to Phoenix Inn. We, again, found it to be very friendly, clean, and a great location for us. We were in town for a dog show so appreciated it being dog friendly! Good breakfast.

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DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Ms Monzie- Thank you for staying with us while in town for the Dog Show. We appreciate your wonderful review of the hotel. I'm glad you enjoyed your experience. We look forward to having you back in the future! Dave Pappas General Manager More

Portland, Oregon
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 of 5 stars Reviewed March 5, 2014

Stayed here on business, and found the staff to be accommodating. The rooms could use some updating (which I understand they're doing), but it's still a nice place to stay at a reasonable price. One advantage I see to this hotel is a big gravel parking lot on the south side of the hotel where you can park any size... More

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DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Thank you for staying with us. I appreciate the review of your visit. We're excited to announce many wonderful upgrades to our hotel this year. We hope you will return again and expereience these. I'm confident these will greater enhance your rating of the hotel. Dave Pappas General Manager More

1 review
1 of 5 stars Reviewed February 15, 2014 via mobile

Phoenix Inn rents their pool for parties. When we checked in there were 18 screaming 8-10 year olds in the pool for the entire evening. (Started at 4pm, going on 8pm now). We are on the opposite end from the pool on the 2nd floor and can hear them screaming in our room. Went to the pool and got ran... More

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DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

My sincere apologies for your experience. We really let you down and could have handled it better. We should have never allowed the pool party to go that late. Our policy is 12p-4p on pool parties. There was breakdown in communication. I'll discuss this with the staff. I hope you'll give us the opportunity to make it up to you... More

Torrance, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 24, 2013

luv, luv, luv the suites... the rooms are spacious with new decor... staff very friendly & accommodating..... surrounded by shops & restaurants & not to far out from oregon state university.... great continental breakfast everyday !!! your stay here is sure to be wonderful that you'll return for your next stay in oregon.........

Was this review helpful? Yes 1
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

norma456- Thank you for the nice review! We appreciate you staying with us and then telling others about it. As a staff, we strive to give everyone what you experienced. It's our hope and expectation that we consistently provide all of our guests with a quality room and excellent service. Hope to see you again soon! Thanks again. Dave Pappas-General... More

Thousand Oaks CA
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 15, 2013 via mobile

The staff was very nice , breakfast was so so. The room was sort of a run down Hampton Inn. Leather couch had a great deal,of wear and tear. I would definitely ask for a room on the front side of the hotel if your a light sleeper. I would probably stay here again if I am ever in Albany... More

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DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

stevev1000- We greatly appreciate your review. We're in the process of several updates to the hotel. When your back in the Albany area, we hope to see you again. Thank you for staying with us and providing us feedback from your experience. Dave Pappas-General Manager. More

Whitehorse, Canada
Top Contributor
102 reviews 102 reviews
28 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed October 7, 2013

We found Phoenix Inn to be very accommodating last year when we had a large family reunion in Albany. When a family member died recently, we again checked about group rates, and found them ready to help. This works very well when you have a large group, all coming and going at different times and on different days. The breakfast... More

Was this review helpful? Yes 1
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

goldsierra47- We're pleased to hear that you found the hotel to work well for your gathering. Thank you for your review. Hope to see you again soon. We appreciate you staying with us. Dave Pappas-General Manager More

Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 26, 2013 via mobile

Was pleasantly surprised of how nice the accommodations were.....then there were the bug bites. I had numerous bug bites on my feet and all up my leg. Painful bites and very large. Maybe it was a previous pet friendly room where it is flea infested but these bites were large and painful!! Won't stay again because of this.

Was this review helpful? Yes 1
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Tami K- Thank you for your feedback. We appreciate your description of how nice the hotel was. My sincere apologies about your experience with flee bites. Although we are a pet friendly hotel, we do treat these rooms very thoroughly. I'm disappointed that we fell short in providing you better accommodations. I would treasure an opportunity to make it up... More

Johnson City, Tennessee
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 19, 2013

After a long flight we needed a hotel for the night. We saw an advertisement for this one and decided to give it a try. We were pleasantly surprised. The room was spacious, the king size bed comfortable and the staff was extremely nice.

Was this review helpful? Yes 1
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

dcupp- We greatly appreciate you staying with us during your recent visit to Oregon. Your review was very complimentary about your overall experience. I love the state of Tennessee having lived there for almost ten years! Thanks again for choosing the Phoenix Inn in Albany. Dave Pappas-General Manager. More

Vancouver, Canada
Top Contributor
74 reviews 74 reviews
48 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed September 14, 2013

We were headed down the Oregon Coast. We booked this hotel on hotwire, as it was getting late and we were feeling weary from too much time in the car. On arrival, the front desk staff didn't say much - he seemed very excited that we were there and under some mysterious pressure. Kind of charming. Our room was on... More

Was this review helpful? Yes
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

meritagebc- Thank you for staying with us. We great appreicate your review and take your comments very seriously. Please accept my sincere apologies for your breakfast experience. I will address these issues with the staff so we can exceed expectations going forward. Glad you did have some positive feelings about your stay and want you to know we're committed to... More

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Additional Information about Phoenix Inn Suites Albany

Also Known As:
Phoenix Hotel Albany
Phoenix Inn Suites Albany Oregon
Address: 3410 Spicer Drive SE, I-5 Exit 233, Albany, OR 97322
Location: United States > Oregon > Albany
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #6 of 10 hotels in Albany
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Phoenix Inn Suites Albany 2.5*
Reservation Options:
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