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Phoenix Inn Suites Albany

3410 Spicer Drive SE, I-5 Exit 233, Albany, OR 97322
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Phoenix Inn Suites Albany
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Phoenix Inn Suites Albany
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86 reviews from our community

Traveler rating
    23
    33
    25
    4
    1
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30
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18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bend, Oregon
Contributor
18 reviews 18 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed yesterday NEW

My best friend and I stayed here for three nights last weekend as we were showing our dogs at the dog show in Albany. We were greeted warmly and efficiently at check-in. Our room was very clean and beds very comfortable. We had a problem with a piece of furniture in our room and reported it to Dave, the general... More 

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The Dalles, Oregon
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Our family of four stayed here one evening and found the rooms to be spacious and reasonably clean. The desk was unmanned both during the check-in and check-out process and so I had to wait both times. The parking lot was filled so there were a lot of guests but our 4th floor room was quiet..The complimentary breakfast area was... More 

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Central Point, OR
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed a Friday and Saturday night in a jacuzzi suite with a king bed. My daughter and I were in town for the 2015 NW Horse Fair and Expo.Our room was very clean, the staff was friendly and the location was convenient. The linens were very clean, the bed was comfy and we both slept well! We didn't go... More 

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Albany, Oregon
Top Contributor
78 reviews 78 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 1, 2015

If you are staying in Albany this is one of the better hotels. Rooms are large and everything seemed clean and neat. Hotel staff was pleasant. Near freeway, but don't expect a view of anything except Home Depot!

Was this review helpful? Yes
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Anne- Thank you for staying with us. We appreciate the review. I'm glad you enjoyed your experience. Hope you will return in the future. Dave Pappas General Manager More 

Parker, Colorado
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 18, 2014

I stayed at this property for a couple of nights during a business trip and selected it because of the past reviews here on Tripadvisor. The property is right off the freeway with plenty of free parking and the check-in process went very smoothly. Lobby was nicely decorated and was clean and presentable. Staff was very friendly and went out... More 

Was this review helpful? Yes 1
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

1DisneyFan1955- Thank you for staying with us. We appreciate the review. You provided a very thorough description of your experience. It's always nice to receive this type of recap. It sounds like most everything went very well and met your expectations. Our rooms are quite unique overall. I'm glad you enjoyed our spacious layout with many amenities. My sincere apologies... More 

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 18, 2014

Stayed here for business for a night with my wife. Had a jacuzzi suite which was very nice. My wife says the decor is a little outdated but didn't bother me. Breakfast was nice and overall great stay. I would stay here again. Couches could use some updating and maybe some decor replaced. Only knock I have is that it's... More 

Was this review helpful? Yes 3
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Joey J- We appreciate you staying with us. Thank you for your review. I'm glad you enjoyed the Jacuzzi suite. We're excited about our upcoming renovation that will update our property significantly. It's great to hear about your feelings on our staff. We focus on service tremendously. We hope you will return in the future. Dave Pappas General Manager More 

Seattle, Washington
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 16, 2014

We love the Phoenix Inn Suites experience and have stayed in several over the past few years. Our expectation is high and this one did not disappoint. The room was incredibly comfortable, clean and quiet. I agree that the furniture (sofa especially) had seen better days but I didn't spend much time in that area so it's not a complaint.... More 

Was this review helpful? Yes 2
DPappasAlb, Manager at Phoenix Inn Suites Albany, responded to this review

RenaBee74- Thank you for staying with us. We appreciate the excellent review. It's great to hear about your wonderful experience. We look forward to welcoming you back next time! Dave Pappas General Manager More 

Big Bear City
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 28, 2014 via mobile

We really enjoyed our stay here. The room was beautifully decorated with a nice leather couch. The beds were comfy with nice crisp linens. Even though we faced the interstate the nose was minimal and we slept fine. The indoor pool and spa was a nice treat. The pool was heated to a comfortable temperature. They also have one of... More 

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DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Debi B- Thank you for staying with us. We appreciate the excellent review. It's great to hear about your wonderful experience. Our staff is very committed to proving guests with extremely clean rooms and superior service. Look forward to having you return again. Dave Pappas General Manager More 

Toronto, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 26, 2014

Our room in the Phoenix Inn is generally clean and the space is nice and large. However, the room decor and its furniture are definitely showing its age! The chair and sofa seemed very old with stains on them and i did not wan to sit in them. However, the bedding was excellent, very clean and comfortable bed. The washroom... More 

Was this review helpful? Yes 1
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Cecil L- We appreciate you staying with us in Albany. Thanks for the review. We do understand that some our décor and furniture are showing their age. We're excited about our upcoming renovation that will update the hotel with a new look! I'm glad to hear you experienced a room clean and well maintained with the comfort of our beds.... More 

Tigard, Oregon
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 21, 2014

Even though our room looked out on Interstate 5 our room was very quiet. I was impressed with how large and spacious the room was. The king size bed was too firm for me but great for my husband. We both felt the pillows were only so-so. The bathroom towels were a nice size and thickness for the cost of... More 

Was this review helpful? Yes
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Katy S- Thank you for staying with us. We greatly appreciate your feedback. I'm glad you enjoyed your experience. Look forward to having you back in the future. Dave Pappas General Manager More 

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