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Phoenix Inn Suites Albany

3410 Spicer Drive SE, I-5 Exit 233, Albany, OR 97322
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Phoenix Inn Suites Albany
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Phoenix Inn Suites Albany
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91 reviews from our community

Traveler rating
    26
    34
    25
    4
    2
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21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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los angeles
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

really nice helpful staff. rooms are large. Breakfast buffet adequate. We were here for a dog show and they are completely pet and human friendly. Its not a place where I would want to vacation but again if you have to be in albany oregon you cant go wrong. Plus ther is a Dennys across the street that has slot... More 

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1 review
5 of 5 stars Reviewed 1 week ago NEW

Wow! What a wonderful stay. I was in the area for the OSU Spring Football game and decided to stay at the Phoenix Inn in Albany after reading wonderful reviews. My experience was truly amazing. I appreciated the friendly service by the staff, and my room was very clean & spacious. It might have been the most comfortable bed I've... More 

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Top Contributor
224 reviews 224 reviews
54 hotel reviews
79 helpful votes 79 helpful votes
1 of 5 stars Reviewed 1 week ago

Nothing I can say about this place will be positive. The room was not quiet. The bed was soft. Pillows were so thin why even have them. The carpet dirty and worn out. A group of high schoolers came in as hung out in the hallway until midnight. They were not quiet. There is an adult store next door. Should... More 

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DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Live2traveldaworld- We appreciate you staying with us. It's disappointing to hear about your experience. It obviously fell well short of expectations. As you will notice from most of our other reviews, we are very consistent in providing excellent accommodations. I'm sorry that you had multiple things go wrong on your visit that aren't typical. It sounds like the problems just... More 

Arlington, Washington, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here twice over the last two months for a total of seven nights. Great rooms, polite staff, good breakfast in the morning, clean hotel, clean grounds. The key to me, is DOG FRIENDLY and CLEAN. That's what keeps me coming back from year to year for the Albany dog shows. They are centrally located, with a Denny's next door.... More 

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DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Beverly C- Thank you for staying with us. It's great to hear about your experience. We appreciate the nice review and the excellent rating. Your feedback about the pet fee is extremely valuable. Although it has been discussed, nothing has been decided about increasing the fee. I can understand your concern about this. We do hope we can remain your... More 

Bend, Oregon
Top Contributor
113 reviews 113 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had an excellent stay here while in Albany for the Chintimini Dog Show. I see someone else has already commented. There were at least two events at this hotel and believe it was full. The staff handled all with excellence. Although we were there for the dog show, we saw others from a Military group and we mingled well.... More 

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DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Sued1955-Thank you for staying with us in Albany. I'm glad you had a wonderful experience. As a Top Contributor with Trip Advisor, we're honored that you found our hotel to be worthy of such nice comments and an excellent rating. Our staff works very hard to provide the quality and service that you experienced on your visit. We look forward... More 

Bend, Oregon
Contributor
18 reviews 18 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My best friend and I stayed here for three nights last weekend as we were showing our dogs at the dog show in Albany. We were greeted warmly and efficiently at check-in. Our room was very clean and beds very comfortable. We had a problem with a piece of furniture in our room and reported it to Dave, the general... More 

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DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

PintoLvr- Thank you for staying with us. We appreciate the nice review and excellent rating. It's great to hear that you had a wonderful experience. Again, my apologies for the issue with the furniture. I'm glad we were able to discuss the situation and that you felt it was resolved effectively. Look forward to welcoming you back next time you... More 

The Dalles, Oregon
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Our family of four stayed here one evening and found the rooms to be spacious and reasonably clean. The desk was unmanned both during the check-in and check-out process and so I had to wait both times. The parking lot was filled so there were a lot of guests but our 4th floor room was quiet..The complimentary breakfast area was... More 

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DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

YinzGuy- We appreciate you staying with us. Thanks for the feedback. My sincere apologies for our staff being away from the desk at both check in and check out. There are times where our front desk representative is pulled away from the area to accommodate a guest. We'll definitely discuss your experience so we don't sacrifice good service to our... More 

Central Point, OR
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed a Friday and Saturday night in a jacuzzi suite with a king bed. My daughter and I were in town for the 2015 NW Horse Fair and Expo.Our room was very clean, the staff was friendly and the location was convenient. The linens were very clean, the bed was comfy and we both slept well! We didn't go... More 

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DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

localfamily- Thanks for staying with us. It sounds like you had a good experience. We appreciate the feedback. I'm glad you enjoyed the Jacuzzi suite. We're excited about renovating the hotel. I apologize for the lighting issue in the back. We certainly plan to address that very soon. Look forward to having you back in the future. Dave Pappas General... More 

Albany, Oregon
Top Contributor
82 reviews 82 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 1, 2015

If you are staying in Albany this is one of the better hotels. Rooms are large and everything seemed clean and neat. Hotel staff was pleasant. Near freeway, but don't expect a view of anything except Home Depot!

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DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Anne- Thank you for staying with us. We appreciate the review. I'm glad you enjoyed your experience. Hope you will return in the future. Dave Pappas General Manager More 

Parker, Colorado
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 18, 2014

I stayed at this property for a couple of nights during a business trip and selected it because of the past reviews here on Tripadvisor. The property is right off the freeway with plenty of free parking and the check-in process went very smoothly. Lobby was nicely decorated and was clean and presentable. Staff was very friendly and went out... More 

Was this review helpful? Yes 1
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

1DisneyFan1955- Thank you for staying with us. We appreciate the review. You provided a very thorough description of your experience. It's always nice to receive this type of recap. It sounds like most everything went very well and met your expectations. Our rooms are quite unique overall. I'm glad you enjoyed our spacious layout with many amenities. My sincere apologies... More 

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