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Phoenix Inn Suites Albany

#4 of 10 Hotels in Albany
Certificate of Excellence
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3410 Spicer Drive SE, I-5 Exit 233, Albany, OR 97322
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Phoenix Inn Suites Albany
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Phoenix Inn Suites Albany
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96 Reviews from our TripAdvisor Community

Traveler rating
    27
    37
    26
    4
    2
See reviews for
31
15
8
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Brentwood, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Rooms are large, pool is clean and location is super convenient. My family stayed here on a road trip from the Bay Area to Portland and it was a very nice, relaxing and easy stop. Would stay there again.

Was this review helpful? Yes
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Scott C- Thank you for staying with us. We appreciate the nice comments and solid rating. It sounds like you had a great experience. Hope you will visit again. We look forward to welcoming you back next time. Dave Pappas General Manager More 

Panama City, Florida
Senior Reviewer
10 reviews 10 reviews
4 of 5 stars Reviewed 1 week ago

Not bad for an overnight stay. Breakfast was simple but good. Close to shopping and the room was quiet and restful. I was a little leery about having an adult store next door to the hotel. My kids (ages 12 & 16) had a lot of jokes for my choice of hotel location but in the end it didn't affect... More 

Was this review helpful? Yes
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Edith M- We appreciate you staying with us. Thanks for the review. I'm glad you had quality experience. I can assure you we've never had any issues with the adult store. We actually rate extremely high as a family-friendly hotel. We're honored that you chose the Phoenix Inn. Hope you will visit us again. Have a great summer! Dave Pappas... More 

1 review
5 of 5 stars Reviewed May 26, 2015

I've stayed here several times and the staff are great and rooms are ALWAYS clean. The breakfast here is great as well. If you have to leave earlier than when breakfast is served the staff will get you something for the road. The Denny's across the road delivers to your room.

Was this review helpful? Yes
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Tom M- Thank you for staying with us. We appreciate your nice comments and excellent rating. It's wonderful to have loyal guests like yourself. I'm glad to hear you enjoyed your experience. Our staff works extremely hard to provide top notch accommodations. We look forward to welcoming you back next time! Dave Pappas General Manager More 

Senior Contributor
32 reviews 32 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 16, 2015

One night stay, easy access off the freeway. Room was clean, quiet, breakfast was okay and we had all we needed but nothing special. Adult shop & state police next door. Denny's is across the street and the flyer in the room says they deliver. We went to Cascade Grill and it seemed like an expensive Denny's.

Was this review helpful? Yes 1
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Chriscrew- We appreciate you staying with us. Thanks for the feedback. We work very hard as a staff to provide excellent accommodations. I hope you will visit us again in the future and allow us the opportunity to give you an experience that is above average next time. We're excited to announce an upcoming renovation that will upgrade the hotel... More 

Medford, Oregon
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 30, 2015

Okay so the first impression of this hotel is super It is clean, the front desk staff are very friendly, the rooms are big. The indoor pool and spa look great (I didn't try them personally), even the breakfast buffet in the morning had a good variety (don't always see that). There is some road noise - but gosh they... More 

Was this review helpful? Yes 1
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Sweetbugmom- Thank you for staying with us in Albany. I'm glad you had a great experience. As a Senior Contributor with Trip Advisor, we're honored that you found our hotel to be worthy of such nice comments and solid rating. Our staff works very hard to provide the quality and service that you experienced on your visit. We appreciate the... More 

los angeles
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 23, 2015

really nice helpful staff. rooms are large. Breakfast buffet adequate. We were here for a dog show and they are completely pet and human friendly. Its not a place where I would want to vacation but again if you have to be in albany oregon you cant go wrong. Plus ther is a Dennys across the street that has slot... More 

Was this review helpful? Yes
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Boxbrothers- We appreciate you staying with us. Thanks for the review. I'm glad you had a good experience. If your travels bring you back to Albany, we hope you will come back to visit us. Dave Pappas General Manager More 

1 review
5 of 5 stars Reviewed April 18, 2015

Wow! What a wonderful stay. I was in the area for the OSU Spring Football game and decided to stay at the Phoenix Inn in Albany after reading wonderful reviews. My experience was truly amazing. I appreciated the friendly service by the staff, and my room was very clean & spacious. It might have been the most comfortable bed I've... More 

Was this review helpful? Yes
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Jan M- Thank you for staying with us. We appreciate your nice comments and excellent rating. It's great to hear about your visit with us. This is definitely an example of what we strive to provide every guest on a daily basis. We look forward to having you back during Football season. Dave Pappas General Manager More 

Top Contributor
223 reviews 223 reviews
53 hotel reviews
80 helpful votes 80 helpful votes
1 of 5 stars Reviewed April 17, 2015

Nothing I can say about this place will be positive. The room was not quiet. The bed was soft. Pillows were so thin why even have them. The carpet dirty and worn out. A group of high schoolers came in as hung out in the hallway until midnight. They were not quiet. There is an adult store next door. Should... More 

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DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Live2traveldaworld- We appreciate you staying with us. It's disappointing to hear about your experience. It obviously fell well short of expectations. As you will notice from most of our other reviews, we are very consistent in providing excellent accommodations. I'm sorry that you had multiple things go wrong on your visit that aren't typical. It sounds like the problems just... More 

Arlington, Washington, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 13, 2015

Stayed here twice over the last two months for a total of seven nights. Great rooms, polite staff, good breakfast in the morning, clean hotel, clean grounds. The key to me, is DOG FRIENDLY and CLEAN. That's what keeps me coming back from year to year for the Albany dog shows. They are centrally located, with a Denny's next door.... More 

Was this review helpful? Yes
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Beverly C- Thank you for staying with us. It's great to hear about your experience. We appreciate the nice review and the excellent rating. Your feedback about the pet fee is extremely valuable. Although it has been discussed, nothing has been decided about increasing the fee. I can understand your concern about this. We do hope we can remain your... More 

Bend, Oregon
Top Contributor
122 reviews 122 reviews
23 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed March 31, 2015

We had an excellent stay here while in Albany for the Chintimini Dog Show. I see someone else has already commented. There were at least two events at this hotel and believe it was full. The staff handled all with excellence. Although we were there for the dog show, we saw others from a Military group and we mingled well.... More 

Was this review helpful? Yes 1
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Sued1955-Thank you for staying with us in Albany. I'm glad you had a wonderful experience. As a Top Contributor with Trip Advisor, we're honored that you found our hotel to be worthy of such nice comments and an excellent rating. Our staff works very hard to provide the quality and service that you experienced on your visit. We look forward... More 

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