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Phoenix Inn Suites Albany

#4 of 10 Hotels in Albany
Certificate of Excellence
3410 Spicer Drive SE, I-5 Exit 233, Albany, OR 97322
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Phoenix Inn Suites Albany
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Phoenix Inn Suites Albany
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93 reviews from our community

Traveler rating
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    26
    4
    2
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30
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Senior Contributor
32 reviews 32 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

One night stay, easy access off the freeway. Room was clean, quiet, breakfast was okay and we had all we needed but nothing special. Adult shop & state police next door. Denny's is across the street and the flyer in the room says they deliver. We went to Cascade Grill and it seemed like an expensive Denny's.

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DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Chriscrew- We appreciate you staying with us. Thanks for the feedback. We work very hard as a staff to provide excellent accommodations. I hope you will visit us again in the future and allow us the opportunity to give you an experience that is above average next time. We're excited to announce an upcoming renovation that will upgrade the hotel... More 

Medford, Oregon
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Okay so the first impression of this hotel is super It is clean, the front desk staff are very friendly, the rooms are big. The indoor pool and spa look great (I didn't try them personally), even the breakfast buffet in the morning had a good variety (don't always see that). There is some road noise - but gosh they... More 

Was this review helpful? Yes 1
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Sweetbugmom- Thank you for staying with us in Albany. I'm glad you had a great experience. As a Senior Contributor with Trip Advisor, we're honored that you found our hotel to be worthy of such nice comments and solid rating. Our staff works very hard to provide the quality and service that you experienced on your visit. We appreciate the... More 

los angeles
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

really nice helpful staff. rooms are large. Breakfast buffet adequate. We were here for a dog show and they are completely pet and human friendly. Its not a place where I would want to vacation but again if you have to be in albany oregon you cant go wrong. Plus ther is a Dennys across the street that has slot... More 

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DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Boxbrothers- We appreciate you staying with us. Thanks for the review. I'm glad you had a good experience. If your travels bring you back to Albany, we hope you will come back to visit us. Dave Pappas General Manager More 

1 review
5 of 5 stars Reviewed April 18, 2015

Wow! What a wonderful stay. I was in the area for the OSU Spring Football game and decided to stay at the Phoenix Inn in Albany after reading wonderful reviews. My experience was truly amazing. I appreciated the friendly service by the staff, and my room was very clean & spacious. It might have been the most comfortable bed I've... More 

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DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Jan M- Thank you for staying with us. We appreciate your nice comments and excellent rating. It's great to hear about your visit with us. This is definitely an example of what we strive to provide every guest on a daily basis. We look forward to having you back during Football season. Dave Pappas General Manager More 

Top Contributor
223 reviews 223 reviews
53 hotel reviews
79 helpful votes 79 helpful votes
1 of 5 stars Reviewed April 17, 2015

Nothing I can say about this place will be positive. The room was not quiet. The bed was soft. Pillows were so thin why even have them. The carpet dirty and worn out. A group of high schoolers came in as hung out in the hallway until midnight. They were not quiet. There is an adult store next door. Should... More 

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DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Live2traveldaworld- We appreciate you staying with us. It's disappointing to hear about your experience. It obviously fell well short of expectations. As you will notice from most of our other reviews, we are very consistent in providing excellent accommodations. I'm sorry that you had multiple things go wrong on your visit that aren't typical. It sounds like the problems just... More 

Arlington, Washington, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 13, 2015

Stayed here twice over the last two months for a total of seven nights. Great rooms, polite staff, good breakfast in the morning, clean hotel, clean grounds. The key to me, is DOG FRIENDLY and CLEAN. That's what keeps me coming back from year to year for the Albany dog shows. They are centrally located, with a Denny's next door.... More 

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DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Beverly C- Thank you for staying with us. It's great to hear about your experience. We appreciate the nice review and the excellent rating. Your feedback about the pet fee is extremely valuable. Although it has been discussed, nothing has been decided about increasing the fee. I can understand your concern about this. We do hope we can remain your... More 

Bend, Oregon
Top Contributor
116 reviews 116 reviews
22 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed March 31, 2015

We had an excellent stay here while in Albany for the Chintimini Dog Show. I see someone else has already commented. There were at least two events at this hotel and believe it was full. The staff handled all with excellence. Although we were there for the dog show, we saw others from a Military group and we mingled well.... More 

Was this review helpful? Yes 1
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Sued1955-Thank you for staying with us in Albany. I'm glad you had a wonderful experience. As a Top Contributor with Trip Advisor, we're honored that you found our hotel to be worthy of such nice comments and an excellent rating. Our staff works very hard to provide the quality and service that you experienced on your visit. We look forward... More 

Bend, Oregon
Contributor
18 reviews 18 reviews
13 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 30, 2015

My best friend and I stayed here for three nights last weekend as we were showing our dogs at the dog show in Albany. We were greeted warmly and efficiently at check-in. Our room was very clean and beds very comfortable. We had a problem with a piece of furniture in our room and reported it to Dave, the general... More 

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DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

PintoLvr- Thank you for staying with us. We appreciate the nice review and excellent rating. It's great to hear that you had a wonderful experience. Again, my apologies for the issue with the furniture. I'm glad we were able to discuss the situation and that you felt it was resolved effectively. Look forward to welcoming you back next time you... More 

The Dalles, Oregon
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 27, 2015

Our family of four stayed here one evening and found the rooms to be spacious and reasonably clean. The desk was unmanned both during the check-in and check-out process and so I had to wait both times. The parking lot was filled so there were a lot of guests but our 4th floor room was quiet..The complimentary breakfast area was... More 

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DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

YinzGuy- We appreciate you staying with us. Thanks for the feedback. My sincere apologies for our staff being away from the desk at both check in and check out. There are times where our front desk representative is pulled away from the area to accommodate a guest. We'll definitely discuss your experience so we don't sacrifice good service to our... More 

Central Point, OR
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 26, 2015

We stayed a Friday and Saturday night in a jacuzzi suite with a king bed. My daughter and I were in town for the 2015 NW Horse Fair and Expo.Our room was very clean, the staff was friendly and the location was convenient. The linens were very clean, the bed was comfy and we both slept well! We didn't go... More 

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DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

localfamily- Thanks for staying with us. It sounds like you had a good experience. We appreciate the feedback. I'm glad you enjoyed the Jacuzzi suite. We're excited about renovating the hotel. I apologize for the lighting issue in the back. We certainly plan to address that very soon. Look forward to having you back in the future. Dave Pappas General... More 

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