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Hampton Inn & Suites Altus

2.5 of 5 3601 North Main Street, Altus, OK 73521
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Certificate of Excellence 2014
Hampton Inn & Suites Altus
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Hampton Inn & Suites Altus
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90 reviews from our community

Traveler rating
    54
    21
    11
    1
    3
See reviews for
35
8
9
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Oklahoma
1 review
3 of 5 stars Reviewed 1 week ago

This is a common comment of mine. I stay at hotels for pleasure and family comfort, and a pool and hut tub are frequent requests. All hotels, including this one must figure out a way to alert customers to non-operational features that are advertised as amenities. The hot tub was not available during my stay. The pool was good, and... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Hampton Inn & Suites Altus, responded to this review

Dear Rydenbrook, I am truly sorry for all the frustration and disappointment we caused you and offer my sincere apologies that we didn't do a better job of delivering an excellent guest experience. Timely feedback from you and other valued guests is very important to us, and it is used in discussions and training to improve our operation. I hope... More 

Yukon, Oklahoma
Top Contributor
70 reviews 70 reviews
24 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for 4 nights. I was on the first floor but id not hear any noise from the people staying above me. My room was clean and quiet. Staff was friendly. The daily room cleaning was good. Breakfast was typical Hampton with hot and cold selections, fruit, pastries, etc. My room did have a couple of issues. The... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Hampton Inn & Suites Altus, responded to this review

Dear 417MikeK, Thanks for staying with us and posting your nice review. I'm sorry for the problems you encountered in your room and hope you will accept my apologies for any inconvenience or frustration they caused. We value timely feedback from all our guests and use your input to make improvements to our guest experience. We appreciate your compliments and... More 

Haverhill, United States
2 reviews
5 of 5 stars Reviewed December 7, 2014

No real complaints. The room was nice, breakfast was good, ample parking. The bed was slightly worn out, the springs are getting soft. It should be replaced soon. Location is good, easy to find. Staff is friendly.

Review collected in partnership with Hampton

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Hampton Inn & Suites Altus, responded to this review

Dear Alan F, Thank you for taking the time to let us know about your stay. The only way we can get better is to get honest and timely feedback from valued guests such as you. If you didn't report this to the front desk prior to your departure, please email me at kenjacobs@zmchotels.com or call us and let us... More 

Houston
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed December 3, 2014

I liked this hotel very much. Customer service, amenities, clean, quiet. Ladies, bring your lighted makeup mirrors because the bathroom lighting is typical hotel terrible, and a step stool for the shower. Its the highest mounted shower head I've ever seen.

Review collected in partnership with Hampton

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Hampton Inn & Suites Altus, responded to this review

Dear 1953Margaux, Thanks for posting your candid comments about your recent stay with us. I'm sorry for the problems you encountered in the bathroom and offer my sincere apologies for the discomfort you experienced here. I'm glad you were happy with other aspects of your stay and appreciate you including positive remarks in your review. I hope you will choose... More 

United States
1 review
5 of 5 stars Reviewed November 24, 2014

I actually stayed at the Hampton's Hotel in Altus, Oklahoma, twice in 12 days. The staff was friendly and helpful My room was clean and restful. I would definitely stay at that hotel again, if I'm in the area.

Review collected in partnership with Hampton

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Hampton Inn & Suites Altus, responded to this review

Dear Signe M, Thank you for your return visit and loyalty to the Hilton family of hotels. It's always nice to receive positive guest feedback and we really value your recognition of jobs well done by our team. We appreciate your recommendation and look forward to serving you here again. Sincerely, Ken Jacobs Guest Relations More 

Top Contributor
50 reviews 50 reviews
50 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed November 4, 2014 via mobile

Staff was very nice. Hotel is the best option in Altus. Still not happy to find a used band aid on the bathroom floor. Overall, fairly clean. Elevator and hot tub broken. No Honors upgrade. Room heat not working. Left some shoes in room by accident and no call from hotel to return them. Location is good next to Applebees... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Hampton Inn & Suites Altus, responded to this review

Dear Happy K, I am truly sorry for all the frustration and hassle we caused you and offer my sincere apologies that we didn't do a better job of delivering an excellent guest experience. Timely feedback from you and other valued guests is very important to us, and it is used in discussions and training to improve our operation. I... More 

Lubbock, TX, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 4, 2014

The room is nice but the wifi is horrible. Even when you upgrade for $4.95 to get the "premium", it is slow. I like Hamptons but they really go cheap with the internet service. If you are traveling on business and need to get some work done, I suggest staying somewhere else......

Review collected in partnership with Hampton

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at Hampton Inn & Suites Altus, responded to this review

Dear Richard J, Thank you for your loyalty to the Hampton family of hotels and for posting comments about your recent stay with us. I'm sorry about the speed of the internet and apologize for the inconvenience and frustration you experienced. I hope you will give us the opportunity to serve you here again. Sincerely, Ken Jacobs Guest Relations More 

Palm Springs, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 2, 2014

I called for bereavement rates at this hotel. First person who booked, got that rate. The other in the group were quoted higher rates that varied. Unhappy about the quote/follow through with this hotel

Review collected in partnership with Hampton

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at Hampton Inn & Suites Altus, responded to this review

Dear Michael P, Please accept my sincere condolences for your recent loss. I'm sorry for the confusion and discrepancies with your group's room rate and hope you will contact me via kenjacobs@zmchotels.com so we can learn more details and make any needed adjustments. We look forward to resolving this to your satisfaction at your earliest convenience. Sincerely, Ken Jacobs Guest... More 

Aurora, CO, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 15, 2014

After a 2 1/2 hour drive from Amarillo our arrival at Altus found a typical West Oklahoma city. Upon pulling in to the Hampton Inn and meeting this great hotel staff our business trip now had a much better chance at success. Very well kept hotel with the best staff we have found in a while. We will be visiting... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at Hampton Inn & Suites Altus, responded to this review

Dear Michael R S, Thank you for making the time to write and submit your nice review of our hotel. You, and guests like you, make our jobs of delivering the highest standards of cleanliness, service and facilities very rewarding. I'm glad we exceeded your expectations and look forward to serving you again on your future visits. Sincerely, Ken Jacobs... More 

Edmond, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 9, 2014

Very good ambiance and extreemly good breakfast...we had the Tops in Blue staying there at the same time and these folks performed a concert after their performance for the lobby.....wonderful experience....the beds were very comfortable...the air conditioning worked well....clean rooms....clean bathrooms.....overall an excellent night in Altus.......

Review collected in partnership with Hampton

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at Hampton Inn & Suites Altus, responded to this review

Dear Paul D, Thank you very much for writing and posting your nice review. Everyone here enjoys delivering a higher quality guest experience than our competitors and I'm glad you were happy with the service and accommodations we provide. I'll share your comments with our team so they know their efforts are appreciated. I hope we can welcome you back... More 

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Additional Information about Hampton Inn & Suites Altus

Address: 3601 North Main Street, Altus, OK 73521
Phone Number:
Location: United States > Oklahoma > Altus
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Altus 2.5*
Number of rooms: 83
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Also Known As:
Hampton Inn Altus
Altus Hampton Inn

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