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Holiday Inn Express Hotel & Suites Altus

2.5 of 5
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2812 East Broadway, Altus, OK 73521
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Holiday Inn Express Hotel & Suites Altus
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Ranked #2 of 5 Hotels in Altus
A recent review
5 of 5 stars reviewed 4 weeks ago
KyGaLisa Ball Ground,GA
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56 reviews from our community

Traveler rating
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    11
    2
    2
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24
2
4
21
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Guthrie, Oklahoma
1 review
1 of 5 stars Reviewed 2 weeks ago

A great room for the price. Every staff member was simply just the greatest. Breakfast was just what the doctor ordered. I will be back to this location and I will check out other Holiday Inn Express hotels.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Altus, responded to this review

Dear Jerry M, Thank you for taking the time to leave us a review of our hotel. I am happy that you found our staff to be accommodating and breakfast options being at par with your liking. I have sent you a private message in order to obtain more details about your stay. Sincerely, Pam G Case Manager IHGCare More 

Ball Ground,GA
Contributor
12 reviews 12 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were very pleased with the accommodations here, and especially with the staff. In particular the young lady running the front desk (hate that I cannot remember her name!!!!) on the afternoon of 3/17. She was by herself, but was able to take of everyone including those on the phone with patience and expertise. Conversation with her was very engaging... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Great staff, nice clean room, quiet, good breakfast would stay again. We always look forward to cinnamon rolls. Bed (king) was reasonable comfortable, not quite as good as home, but just fine. Jazz music in lobby was interesting. Staff engaging and helpful.

Was this review helpful? Yes 1
Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 19, 2015

I came in on March 16th around 4:20pm to make a few reservations.The young lady at the front desk (Shannon)was amazing. She had a lot going on when I walked in. The phone was ringing there was three people in front of me she was trying to check in and make reservations for. This poor girl was running her head... More 

Was this review helpful? Yes 1
San Antonio, Texas, United States
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 11, 2015

My family has statyed at this hotel numerous times over the years. This trip was another excellent stay due to the staff. Upon checking in, our room had a faulty light and a stained curtain. The front desk attendant tried to remedy the situation, but in the end offered us another room quickly. On a Monday morning, we arrived for... More 

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Little Rock, Arkansas
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed January 6, 2015

I like this place and have stayed many times now. The beds are always fresh and comfortable, wifi has good range and speed. Last time I stayed I had mentioned the landscaping had blind spots in the parking lot, I was emailed by the management about my review notifying me that it would be taken care of. Upon entering the... More 

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Dean J, General Manager at Holiday Inn Express Hotel & Suites Altus, responded to this review

Hello, We appreciate your comments about our hotel and staff. When guests bring things to our attention, we do all that we can to make sure they are taken care of to provide an excellent experience. I apologize that you had difficulties with our wireless internet. Please know that our wireless internet does not have limitations on the number of... More 

1 review
5 of 5 stars Reviewed January 3, 2015

We were there in December to visit our son, we had a great room and Christopher at the front desk was very sweet and he made sure we were comfortable with our accommodation. Food was great, we had a great Christmas there!

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Dean J, General Manager at Holiday Inn Express Hotel & Suites Altus, responded to this review

Hello, Thank you for taking the time to share your experience, and for specifically mentioning Christopher. We have shared your comments with him, and they are much appreciated. We are very happy that you enjoyed your stay, and invite you to come back and stay with us in the near future. Thank you, Dean Johnson General Manager More 

Springfield, MO
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 5, 2014

Very nice hotel in Altus, OK. The only other hotel as nice in Altus is the Hampton Inn and it is usually a little higher priced. The hotel is right next to the Air Force Base and give you a great view of the large C-17 cargo jets taking off and landing. I slept well and felt the staff was... More 

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Dean J, General Manager at Holiday Inn Express Hotel & Suites Altus, responded to this review

Hello, We appreciate your comments about our hotel. The Holiday Inn Express & Suites is proud to be the newest and most-recently renovated hotel in Altus. We are happy to hear that you enjoyed your stay. We look forward to your next visit with us, and invite you to share any feedback that will help make us greater during your... More 

Top Contributor
58 reviews 58 reviews
58 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed October 16, 2014 via mobile

Pool consistently broken. Bathroom consistently dirty. Breakfast poor but McDonalds a short drive away. Next to slaughter house so bring your nose plugs and fly paper. Don't really care about IHG reward members. Frankly, one of 3 acceptable hotels in Altus. They have business travelers that must stay so they don't need to compete on a big city level--they would... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Altus, responded to this review

Dear Happy K, Thank you for staying with us and providing us with your valuable feedback. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the issues you had surrounding the overall cleanliness of the room you received.... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 18, 2014

Sometimes you get a clean room, sometimes not. They will give you another if you ask for it. Getting a checked in usually a hassle.They lost you reservation, can't find your account, some headache checking in. Some of the staff is helpful. I have been staying there once a week for 7 months, I am required to by my company,... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Altus, responded to this review

Dear Retha S, Thank you for taking the time to leave feedback about your stay. I regret that you did not enjoy this visit due to the level of service received from our hotel staff. This shall definitely be rectified in order to ensure that similar instances are avoided in the future. Best Regards, Pam G Case Manager IHGCare More 

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