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Holiday Inn Express Hotel & Suites Altus

2.5 of 5 2812 East Broadway, Altus, OK 73521
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Holiday Inn Express Hotel & Suites Altus
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Holiday Inn Express Hotel & Suites Altus
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51 reviews from our community

Traveler rating
    22
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    11
    2
    1
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21
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Little Rock, Arkansas
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed January 6, 2015

I like this place and have stayed many times now. The beds are always fresh and comfortable, wifi has good range and speed. Last time I stayed I had mentioned the landscaping had blind spots in the parking lot, I was emailed by the management about my review notifying me that it would be taken care of. Upon entering the... More 

Was this review helpful? Yes
Dean J, General Manager at Holiday Inn Express Hotel & Suites Altus, responded to this review

Hello, We appreciate your comments about our hotel and staff. When guests bring things to our attention, we do all that we can to make sure they are taken care of to provide an excellent experience. I apologize that you had difficulties with our wireless internet. Please know that our wireless internet does not have limitations on the number of... More 

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1 review
5 of 5 stars Reviewed January 3, 2015 via mobile

We were there in December to visit our son, we had a great room and Christopher at the front desk was very sweet and he made sure we were comfortable with our accommodation. Food was great, we had a great Christmas there!

Was this review helpful? Yes
Dean J, General Manager at Holiday Inn Express Hotel & Suites Altus, responded to this review

Hello, Thank you for taking the time to share your experience, and for specifically mentioning Christopher. We have shared your comments with him, and they are much appreciated. We are very happy that you enjoyed your stay, and invite you to come back and stay with us in the near future. Thank you, Dean Johnson General Manager More 

Springfield, MO
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 5, 2014

Very nice hotel in Altus, OK. The only other hotel as nice in Altus is the Hampton Inn and it is usually a little higher priced. The hotel is right next to the Air Force Base and give you a great view of the large C-17 cargo jets taking off and landing. I slept well and felt the staff was... More 

Was this review helpful? Yes
Dean J, General Manager at Holiday Inn Express Hotel & Suites Altus, responded to this review

Hello, We appreciate your comments about our hotel. The Holiday Inn Express & Suites is proud to be the newest and most-recently renovated hotel in Altus. We are happy to hear that you enjoyed your stay. We look forward to your next visit with us, and invite you to share any feedback that will help make us greater during your... More 

Top Contributor
50 reviews 50 reviews
50 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed October 16, 2014 via mobile

Pool consistently broken. Bathroom consistently dirty. Breakfast poor but McDonalds a short drive away. Next to slaughter house so bring your nose plugs and fly paper. Don't really care about IHG reward members. Frankly, one of 3 acceptable hotels in Altus. They have business travelers that must stay so they don't need to compete on a big city level--they would... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Altus, responded to this review

Dear Happy K, Thank you for staying with us and providing us with your valuable feedback. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the issues you had surrounding the overall cleanliness of the room you received.... More 

Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed September 18, 2014

Sometimes you get a clean room, sometimes not. They will give you another if you ask for it. Getting a checked in usually a hassle.They lost you reservation, can't find your account, some headache checking in. Some of the staff is helpful. I have been staying there once a week for 7 months, I am required to by my company,... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Altus, responded to this review

Dear Retha S, Thank you for taking the time to leave feedback about your stay. I regret that you did not enjoy this visit due to the level of service received from our hotel staff. This shall definitely be rectified in order to ensure that similar instances are avoided in the future. Best Regards, Pam G Case Manager IHGCare More 

Mt Holly, NJ
Top Contributor
106 reviews 106 reviews
31 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 5, 2014

The Holiday Inn Express has comfortable rooms and friendly reception staff. The free breakfast is good; but, the cinnamon rolls are terrific! Good location, easy access to everything in Altus. Unfortunately the swimming pool was going through repairs

Was this review helpful? Yes
Dean J, Manager at Holiday Inn Express Hotel & Suites Altus, responded to this review

Hello, We appreciate your positive comments about our hotel and staff! Our signature Holiday Inn Express cinnamon rolls are always a big hit with guests. They are hot and ready every morning at our complimentary hot, buffet-style Smart Start breakfast. With one of our major highways right in front of the hotel, and the entrance to the Altus bypass a... More 

Southlake, Texas
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 3, 2014

I agree with other reviewers in that this is a nice hotel given some of the others in the area. Check-in was very easy and quick and staff super friendly and accommodating. Room was clean and comfortable but the A/C was very loud switching on and off. Bed very comfy. No issues with ice being available.

Was this review helpful? Yes
Dean J, Manager at Holiday Inn Express Hotel & Suites Altus, responded to this review

Hello, Thank you for taking the time to leave comments about your recent stay at our hotel. We are sorry to hear about the excess air conditioning noise. We are in the process of updating all of our air conditioning units to improve this problem. During our recent renovations, we had some issues with our ice machines being displaced. However,... More 

Arkansas
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 12, 2014

This hotel is kind of a mixed bag. For Altus, OK I think this is a pretty good hotel, given some of the other local choices. The property is fairly new and was overall in good condition, and the rooms were clean and nice. Checking in was difficult for our group because it was obvious some of the desk staff... More 

Was this review helpful? Yes
Dean J, Manager at Holiday Inn Express Hotel & Suites Altus, responded to this review

Hello, Thank you for taking the time to share your experience with us. We are proud to be able to call ourselves the newest hotel, and also the most updated hotel in Altus. We apologize that you were not more properly informed of our renovations to update our hotel during check-in. We have supplied multiple signs at the front desk... More 

1 review
4 of 5 stars Reviewed June 25, 2014

Stayed here while on business. Probably the best choice in Altus, having stayed at other "highly ranked" hotels in the area, which were disappointing. The hotel seemed to be very new. I liked the cozy feel to it and the interesting carpet. Front desk staff was friendly. Breakfast was good, plenty of variety and a super friendly breakfast lady. Overall... More 

Was this review helpful? Yes
Dean J, Manager at Holiday Inn Express Hotel & Suites Altus, responded to this review

We appreciate the time that you took to share your positive experience! Our hotel is the newest hotel in Altus, and also the most updated, as we have completed the first set of our renovations earlier in 2014, and should have the final part of the renovations finished by the end of July. The renovations included updates to the carpeting... More 

jhanson@usao.edu
Contributor
14 reviews 14 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed June 23, 2014

The property is currently being remodeled. The elevators do not consistently work and there is no ice on the property- machines are out and kitchen has no ice. With at least four ice makers and a kitchen, it seems like one machine might be functioning. Additionally, there is still an issue with flies in the breakfast area. The desk service... More 

Was this review helpful? Yes
Dean J, Manager at Holiday Inn Express Hotel & Suites Altus, responded to this review

Hello, Please accept our apologies for the inconvenience caused by our current remodels to improve our hotel for our guests. Unfortunately, the overuse of our elevators caused one of the buttons to become stuck. Once our staff was informed of the issue, a maintenance crew was dispatched and fixed the problem immediately once they arrived on property. Our 2 ice... More 

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Additional Information about Holiday Inn Express Hotel & Suites Altus

Address: 2812 East Broadway, Altus, OK 73521
Phone Number:
Location: United States > Oklahoma > Altus
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Altus 2.5*
Number of rooms: 68
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Holiday Inn Express Hotel And Suites Altus

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