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All 5 Altus hotels

Holiday Inn Express Hotel & Suites Altus

2.5 of 5 Hotel   |   2812 East Broadway, Altus, OK 73521
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Ranked #3 of 5 Hotels in Altus
A recent review
3 of 5 stars Reviewed October 16, 2014
Happy K
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49 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
47 reviews 47 reviews
47 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed October 16, 2014 via mobile

Pool consistently broken. Bathroom consistently dirty. Breakfast poor but McDonalds a short drive away. Next to slaughter house so bring your nose plugs and fly paper. Don't really care about IHG reward members. Frankly, one of 3 acceptable hotels in Altus. They have business travelers that must stay so they don't need to compete on a big city level--they would... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Altus, responded to this review

Dear Happy K, Thank you for staying with us and providing us with your valuable feedback. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the issues you had surrounding the overall cleanliness of the room you received.... More

Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed September 18, 2014

Sometimes you get a clean room, sometimes not. They will give you another if you ask for it. Getting a checked in usually a hassle.They lost you reservation, can't find your account, some headache checking in. Some of the staff is helpful. I have been staying there once a week for 7 months, I am required to by my company,... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Altus, responded to this review

Dear Retha S, Thank you for taking the time to leave feedback about your stay. I regret that you did not enjoy this visit due to the level of service received from our hotel staff. This shall definitely be rectified in order to ensure that similar instances are avoided in the future. Best Regards, Pam G Case Manager IHGCare More

Mt Holly, NJ
Top Contributor
90 reviews 90 reviews
27 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed August 5, 2014

The Holiday Inn Express has comfortable rooms and friendly reception staff. The free breakfast is good; but, the cinnamon rolls are terrific! Good location, easy access to everything in Altus. Unfortunately the swimming pool was going through repairs

Was this review helpful? Yes
Dean J, Manager at Holiday Inn Express Hotel & Suites Altus, responded to this review

Hello, We appreciate your positive comments about our hotel and staff! Our signature Holiday Inn Express cinnamon rolls are always a big hit with guests. They are hot and ready every morning at our complimentary hot, buffet-style Smart Start breakfast. With one of our major highways right in front of the hotel, and the entrance to the Altus bypass a... More

Southlake, Texas
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 3, 2014

I agree with other reviewers in that this is a nice hotel given some of the others in the area. Check-in was very easy and quick and staff super friendly and accommodating. Room was clean and comfortable but the A/C was very loud switching on and off. Bed very comfy. No issues with ice being available.

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Dean J, Manager at Holiday Inn Express Hotel & Suites Altus, responded to this review

Hello, Thank you for taking the time to leave comments about your recent stay at our hotel. We are sorry to hear about the excess air conditioning noise. We are in the process of updating all of our air conditioning units to improve this problem. During our recent renovations, we had some issues with our ice machines being displaced. However,... More

Arkansas
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 12, 2014

This hotel is kind of a mixed bag. For Altus, OK I think this is a pretty good hotel, given some of the other local choices. The property is fairly new and was overall in good condition, and the rooms were clean and nice. Checking in was difficult for our group because it was obvious some of the desk staff... More

Was this review helpful? Yes
Dean J, Manager at Holiday Inn Express Hotel & Suites Altus, responded to this review

Hello, Thank you for taking the time to share your experience with us. We are proud to be able to call ourselves the newest hotel, and also the most updated hotel in Altus. We apologize that you were not more properly informed of our renovations to update our hotel during check-in. We have supplied multiple signs at the front desk... More

1 review
4 of 5 stars Reviewed June 25, 2014

Stayed here while on business. Probably the best choice in Altus, having stayed at other "highly ranked" hotels in the area, which were disappointing. The hotel seemed to be very new. I liked the cozy feel to it and the interesting carpet. Front desk staff was friendly. Breakfast was good, plenty of variety and a super friendly breakfast lady. Overall... More

Was this review helpful? Yes
Dean J, Manager at Holiday Inn Express Hotel & Suites Altus, responded to this review

We appreciate the time that you took to share your positive experience! Our hotel is the newest hotel in Altus, and also the most updated, as we have completed the first set of our renovations earlier in 2014, and should have the final part of the renovations finished by the end of July. The renovations included updates to the carpeting... More

jhanson@usao.edu
Contributor
14 reviews 14 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed June 23, 2014

The property is currently being remodeled. The elevators do not consistently work and there is no ice on the property- machines are out and kitchen has no ice. With at least four ice makers and a kitchen, it seems like one machine might be functioning. Additionally, there is still an issue with flies in the breakfast area. The desk service... More

Was this review helpful? Yes
Dean J, Manager at Holiday Inn Express Hotel & Suites Altus, responded to this review

Hello, Please accept our apologies for the inconvenience caused by our current remodels to improve our hotel for our guests. Unfortunately, the overuse of our elevators caused one of the buttons to become stuck. Once our staff was informed of the issue, a maintenance crew was dispatched and fixed the problem immediately once they arrived on property. Our 2 ice... More

Palm Bay, Florida, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 29, 2014

Beds were comfortable, the front office staff was never available, no Management or Maintenance Staff on the premises during Memorial Day weekend with a booked hotel. Microwave did not work, light bulbs missing. Flies everywhere & fly traps located near food. Business Center did not have working printer (this issue was addressed the weekend prior to my stay by another... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Altus, responded to this review

Dear Heather C, Thank you for your recent stay with us and reviewing our property. I am glad to know our location worked for your needs. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling... More

San Antonio, Texas, United States
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 29, 2014

The staff was very friendly, and our room was clean. The free hot breakfast was problematic from no clean tables to eat to missing items on the buffet to constant flies. Part of the fly problem may be that the front door is right next to the dining area so the flies will constantly be a problem. Also, food starts... More

Was this review helpful? Yes 1
Dean J, Manager at Holiday Inn Express Hotel & Suites Altus, responded to this review

Hello Darin L, Please accept our apologies that our breakfast did not run as smoothly as normal on the weekend of your visit. We have taken measures to ensure that on your next visit, you will have a much better experience with our breakfast staff and our breakfast, in general. In the future, I invite you to reach out to... More

San Diego, California
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 12, 2014

In addition to checking in, I went to the front desk three times. Each time there was nobody at the desk. I kept calling out for someone to come to the desk and after awhile someone from the back office came out. At the very least, they need a bell at their desk. When I saw them, the staff were... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Altus, responded to this review

Dear Gary S, Thank you for sharing your experience with us. I am glad that you found our hotel staff friendly and we hope you had a comfortable stay. Please accept my sincere apology for any inconvenience you may have had experience on your check in. I have forwarded your comments to the Front Office department for review and proper... More

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Additional Information about Holiday Inn Express Hotel & Suites Altus

Address: 2812 East Broadway, Altus, OK 73521
Phone Number:
Location: United States > Oklahoma > Altus
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Altus 2.5*
Number of rooms: 68
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Holiday Inn Express Hotel And Suites Altus

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